# What is Freshservice used for?

What is Freshservice used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing your IT services.</p>

##### Comment Metadata
- Posted at: 8 months ago
- Author title: Support Team Lead



### Comment 2

for IT Service Management components
Incident 
Service request
Change
Problem
Asset / CMDB 



##### Comment Metadata
- Posted at: about 2 years ago



### Comment 3

We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service adherence levels.

##### Comment Metadata
- Posted at: about 2 years ago
- Author title: Senior Manager - HR Shared Services




## Related Product
[Freshservice](https://www.g2.com/products/freshservice/reviews)

## Related Category
[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

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