G2

Cristhian Camilo C.

Technical Support Representative

Small-Business (50 or fewer emp.)

7/15/2026

"ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"

5/5

What do you like best about ScreenConnect?

ScreenConnect is an excellent choice if professional technical support is a priority, especially if you manage multiple teams and require automation, unattended access, and advanced tools for rapid problem resolution.

Key benefits at a glance:

-Very fast remote access: Connections are typically established within seconds, allowing you to manage Windows, macOS, Linux, and mobile devices from a single platform.

-Unattended access: You can manage servers and workstations without requiring user presence. This facilitates maintenance, updates, and troubleshooting outside of business hours.

-Administrator tools: ScreenConnect includes features such as Backstage (working in the background without interrupting the user), remote command line, PowerShell, file transfer, Wake-on-LAN, and session recording.

-High customizability: You can brand the portal, create extensions, and integrate it with other support and automation tools. ScreenConnect also offers over 100 integrations and a marketplace for extensions. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Well, ScreenConnect is a very powerful tool. However, it has some aspects that frequently draw criticism from IT administrators and support technicians:

-Learning curve: Although it offers a wide range of features, the user interface and initial setup are less intuitive than with AnyDesk or TeamViewer. Some time is required to fully utilize all its functions.

-Complex administration: When deployed in large environments, managing permissions, groups, extensions, and policies can become complex without careful planning.

-Technically oriented user interface: ScreenConnect is designed for IT professionals and may therefore be less user-friendly for casual users than other, more consumer-oriented solutions.

-Variable performance: On low-quality connections or graphics-intensive devices, some users report less smooth performance compared to alternatives that specialize in high-performance remote access. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Okay, let's see. If we look at this together, these features make ScreenConnect a tool that accelerates troubleshooting, reduces operating costs, and improves the user experience for both IT teams and end users—far beyond simply providing remote access to a system:

-Reduced mean time to repair (MTTR): Eliminates technician travel.

-Supports more users with the same support team: Performs preventive and corrective maintenance remotely.

-Manages servers and workstations from a central location: Supports both managed systems and external devices that occasionally require assistance.

-Resolves issues, whenever possible, without impacting the user, using Backstage.

-Centralizes support tools (remote access, console, scripts, file transfer, and administration) on a single platform, eliminating the need to switch between different applications. Review collected by and hosted on G2.com.