G2

Stacia D.

Software engineer

Small-Business (50 or fewer emp.)

8/22/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Zoho Assist: Easy, Reliable Remote Access That Saves Time"

5/5

What do you like best about Zoho Assist?

I like Zoho Assist because it’s easy to use, reliable, and provides smooth remote access. It makes troubleshooting more convenient, saves me time, and includes useful features for remote support. I also appreciate the regular updates, and overall it offers good value for money. Zoho Assist works well with the other tools in my stack. It is easy to use alongside communication, IT support, and troubleshooting tools, and it helps make remote support workflows more efficient. Overall, the integration experience is smooth and reliable. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I don’t like that some features can be a bit hard to locate, and that occasional connection issues or minor bugs can interrupt a session. In a few places, the interface also feels less intuitive than it could be, which makes navigation more frustrating than necessary. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist solves the challenge of providing remote technical support without having to be physically present. It lets me quickly connect to remote devices to access them and troubleshoot issues, which saves time and cuts down on the need for onsite visits. Overall, it makes support faster, more convenient, and more efficient. Review collected by and hosted on G2.com.