G2

John N.

Computer Analyst

Small-Business (50 or fewer emp.)

7/27/2026

"Zoho Assist: Easy Installation, Fast Performance, and Proactive Support"

5/5

What do you like best about Zoho Assist?

I’m very pleased with how easy this product is to install and use, both for the client and for the technician. Performance equals or exceeds that of other products evaluated.

Zoho also reached out shortly after I signed up for the trial to check in on how things were going. I appreciated that proactive approach to customer support, even though I haven’t needed to contact them for assistance.

I also appreciate being able to purchase a remote support subscription separately from a remote access subscription. That flexibility avoids paying for more capabilities than needed with the option to add additional capabilities later. We also plan to look into available integrations with other paid Zoho products (e.g., Desk and Bigin). Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

The initial installation of the Zoho Assist client is simple and straightforward. However, it is not clear whether client software updates happen automatically or whether the apps will need to be reinstalled or redeployed as new security and/or feature updates are released. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

I’m evaluating Zoho Assist as a potential economical alternative to TeamViewer (I’m a former TeamViewer subscriber). I’ve moved to part-time work as I “ease into” retirement, and I’m continuing to provide support and knowledge transfer for the engineer hired to backfill my role. I’m also looking at tools that will let me support non-profit and small business clients as a solopreneur—both to keep my brain active and to keep from driving my family nuts in retirement.

I initially considered AnyDesk, but I found that its pricing now approaches TeamViewer’s. Based on the features and functionality I care about, Zoho Assist offers similar capabilities while clearly coming out ahead on value compared with the other two alternatives considered. In my testing so far I haven’t run into any connection issues or bugs. The one area I still need to dig into is how Zoho Assist handles auto-deployment of client software updates so I can better understand the effort involved. Review collected by and hosted on G2.com.