G2

Samuel C.

Technical Support Engineer

Small-Business (50 or fewer emp.)

9/10/2026

"Easy, Reliable Remote Support with ScreenConnect Backstage"

5/5

What do you like best about ScreenConnect?

ScreenConnect is easy to use, reliable and quick to connect to customer machines. The Backstage feature is probably the biggest benefit for us, as it allows us to troubleshoot, run commands and make changes in the background without constantly interrupting the end user. Overall, it makes remote support much faster and easier. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

There isn’t much I dislike about ScreenConnect overall, but occasionally remote sessions can be a bit temperamental, particularly around UAC prompts, elevation or reconnecting after certain changes. The interface could also be slightly more modern in places, but these are fairly minor issues compared with how useful and reliable the product is day to day. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect allows us to remotely support customer devices quickly without needing to be physically on site. It saves a huge amount of time when troubleshooting issues, installing software, running commands or making changes in the background. Backstage is especially useful because we can carry out a lot of work without interrupting the user, which improves both our efficiency and the customer experience. Review collected by and hosted on G2.com.