Previously prior to Everhealth taking over DrChrono, the customer service was horrible when something didn't work. They never communicated with us and months would go by and the issue still existed. We were in the process of changing EMR systems, when Benjamin from Everhealth got involved with our account. He and Brittnay took control of our account, resolved our issues and went above and beyond to make us believe in them again. Ultimately we decided to stay with DrChrono. The ease and user-friendliness of the system and all of the new updates have been wonderful. Review collected by and hosted on G2.com.

I am not sure there is something that is "least helpful". I would say some of the stuff in the EMR system that we choose to opt out of or not to use, since it does not fit our practice. Review collected by and hosted on G2.com.