Demandforce Reviews & Product Details

I appreciate that Demandforce integrates with Millennium software, which we use for our salon, enhancing client communications across our services. The ability to send out surveys after client visits is exceptionally useful for gathering feedback and improving our services. Review collected by and hosted on G2.com.

{"I find the initial setup process much more involved and time-consuming than anticipated."I am frustrated by the glitches in the two-way texting system, which make communication with clients unreliable.","I dislike the delays in appointment confirmation features, as there seems to be a lag which affects efficiency.","I find it cumbersome that I often have to retype messages because they don't send the first time, sometimes requiring multiple attempts.","I am disappointed with the overall glitchiness of the app, especially during mobile communications, which hampers timely client follow-ups. It's been over a year and they still persist. They will not let us out of our contract early. We now are changing software systems and no need for Demandforce because the new system has all it's features and still they will not let us out of our 2 year contract."} Review collected by and hosted on G2.com.

I appreciate Demandforce's real-time two-way texting feature. It allows for immediate communication, making it much easier to connect and respond quickly. Review collected by and hosted on G2.com.

At times, Demandforce does not update as quickly as I would like. Review collected by and hosted on G2.com.

It integrated well into our website and made it easy for clients to request appointments. Review collected by and hosted on G2.com.

Demandforce would often text our clients the wrong times for confirmation messages.

For example if the client was receiving a haircut booked at 1pm followed by a conditioning treatment booked at 2pm (but all on the same ticket), it would text them with a confirmation of the time the treatment was starting of 2pm, not the time the whole appointment started at 1pm. Clients were getting confused and upset by this and would call daily to complain. We called both Daysmart and Demandforce for a fix for this and we were told nothing was wrong and the system was functioning perfectly. Review collected by and hosted on G2.com.

I did not use the patient recall and reminder features, but it could be good for someone without a solution. Review collected by and hosted on G2.com.

DemandForce does not have their act together. I signed up 6 weeks ago and still do not have a working email platform.

1 - We have more than 10k patient records in our practice management software and only 600 would show up in DemandForce as "active". The rest were showing up in the "deleted patients" bucket. Even after their tech restored them from deleted, they were automatically moved back into that status.

2 - There is no suppression list capability. We no longer take a Medicaid insurance, which was a large chunk of our patient base. EVERY other email platform on the planet has a suppression list function where you can avoid emailing specific people who have opted out of your mailing list. DemandForce couldn't even do this for us on the backend.

3 - Their SMS capability would only filter down to patients who have come in during a specific time period. There is no segmentation allowed and no filtering out people who you wouldn't want to be messaging (i.e. the dropped insurance or people who have requested that you don't contact them anymore).

It took a month to do a ton of troubleshooting with their tech to understand what records were missing and then the system deleted them again.

We didn't need the patient reminder or recall capabilities as we are using Weave, which overlaps in capabilities. For 1/3 of the price, we can use a full functioning email platform WITH a suppression list capability. Review collected by and hosted on G2.com.

The staff was friendly and as helpful as they could be with the tools that they were provided. Review collected by and hosted on G2.com.

As algorithms and companion software changed and was modified, Demandforce failed to follow suit and keep up with the needed changes to deliver what they initially promised. Review collected by and hosted on G2.com.

Can easily send appointment reminders and contact clients through text or email Review collected by and hosted on G2.com.

Not always clear what reminders clients are getting, I do wish it integrated with our PMS. Review collected by and hosted on G2.com.

I love the texting patients feature. It’s my favorite part of demand force also how it shows all of our reviews in one spot Review collected by and hosted on G2.com.

One downside of demandforce is that it will not show you a date of when a patient decides to opt out of being contacted Review collected by and hosted on G2.com.

2 way texting feature, which was recently added in the last few months. Texting is so popular with our clients and we can now respond to their texts, which is sometimes our only way to get a hold of people if their phone has no voicemail. It has already made a huge positive impact. Review collected by and hosted on G2.com.

Need more educational how-to videos on how to best use all the various features. Review collected by and hosted on G2.com.

I like how simple it is for our customers to leave reviews of our business. Following their visits, they receive an email about leaving a review. I also find it extremely helpful that this system sends reminders for appointments and also gives the person the option to confirm or cancel the appointment. It also sends the appointment reminders based on their communication preferences. Review collected by and hosted on G2.com.

There are not specific things I dislike about this product. Review collected by and hosted on G2.com.

Integration with Millennium POS, sending reminder emails and prompting for reviews. Ability to request appointments through Demandforce. Review collected by and hosted on G2.com.

Email templates are ugly and inflexible. Reviews are collected displayed within the Demandforce website, vs referring to a third party like google. This lowers their visibility and consumer confidence. Review collected by and hosted on G2.com.