# Lighthouse 360 Reviews **Vendor:** Henry Schein One **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 3.7/5.0 **Total Reviews:** 18 ## About Lighthouse 360 Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS. ## Lighthouse 360 Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of Lighthouse 360, aiding easy integration and user-friendliness. (1 reviews) - Users find Lighthouse 360 to be **easy to use** , enabling quick staff adaptation and improving appointment management. (1 reviews) - Users appreciate the **efficiency** of Lighthouse 360, noting reduced missed appointments and a lighter workload for staff. (1 reviews) - Users value the **easy integrations** of Lighthouse 360, enhancing efficiency and support for their teams. (1 reviews) - Users value the **product satisfaction** with Lighthouse 360, praising its ease of integration and excellent customer support. (1 reviews) - Scheduling Efficiency (1 reviews) - Setup Ease (1 reviews) - Time-saving (1 reviews) **What users dislike:** - Users desire more **customization options** for automated texts in Lighthouse 360 to enhance their experience. (1 reviews) ## Lighthouse 360 Reviews ### 1. Easy to use, Reduces missed appointments! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Lighthouse 360?** Lighthouse was very easy to integrate into our office with the excellent customer support they offer. It is very user-friendly, our staff caught on very quickly. We love that it reduces missed appointments and lightens the work load of frent end staff. **What do you dislike about Lighthouse 360?** The only thing we would change is the ability to customize thae automated texts more. **What problems is Lighthouse 360 solving and how is that benefiting you?** Lighthouse reduces missed appointments and increases hygiene recalls, resulting in less wasted provider time, and more production for the office. It also lightens the workload of front end staff which frees up time for them to focus on other tasks. ### 2. Good Communication tools but needed to expand more **Rating:** 3.5/5.0 stars **Reviewed by:** Lorie M. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Lighthouse 360?** Its ease of use and being able to communicate with patients **What do you dislike about Lighthouse 360?** Too ridged in future communication not able to get time sensitive communications **What problems is Lighthouse 360 solving and how is that benefiting you?** Confirming patients appointments ### 3. Easily intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas R. | Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Lighthouse 360?** I like that the dashboard easily becomes intuitive with minimal usage. Lighthouse 360 easily allows users to easily appointment scheduling and email reminders. **What do you dislike about Lighthouse 360?** The need for multiple platforms today, all with their own subscriptions and training needs, has become burdensome. I would prefer one program for ALL our needs. **What problems is Lighthouse 360 solving and how is that benefiting you?** I have not noticed any changes in the program that addressed any issues we may have had. ### 4. Lighthouse 360 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Lighthouse 360?** Great for communication with patients regarding upcoming appointments, unscheduled re-care and promotions. **What do you dislike about Lighthouse 360?** There were not any downsides that I can recall. **Recommendations to others considering Lighthouse 360:** Lighthouse 360 is a great asset to have to help run your office smoothly and efficiently. **What problems is Lighthouse 360 solving and how is that benefiting you?** Saves time and money with automated messaging leaving time for employees to take care of other tasks ### 5. Lighthouse was good, but not great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Lighthouse 360?** Lighthouse sent automated reminders by text and email. This was the main function that we used for this service and it worked about 90% of the time. There were multiple updates in the last 2 years that caused gaps in its function which is why there could be some improvement, but it was very good when it worked. **What do you dislike about Lighthouse 360?** I hated the multiple updates that caused lapses in our reminders. Also, I did not like how the automated messages were sent right away when I moved around my upcoming appointments on the schedule as this caused confusion for my clients. **What problems is Lighthouse 360 solving and how is that benefiting you?** I am solving sending automated reminders to patients so patients are extra aware of their upcoming commitments and appointment dates. ### 6. Lighthouse 360 Provides Great Value for Our Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Lighthouse 360?** LH 360 performs well in all its aspects. Customer communication and appointment confirmation specifically, is very dependable and professionally done. **What do you dislike about Lighthouse 360?** At around $300/month, it is a bit pricey. **What problems is Lighthouse 360 solving and how is that benefiting you?** LH 360 is very adaptable to your appointment templates and integrates nicely. When we started using it several years ago, it instantly saved our staff many hours every week in confirming appointments. What was even better were the savings we realized in our dental appointment recall processes. LH 360 is a real workhorse! ### 7. Great software that helped my practice grow tremendously **Rating:** 5.0/5.0 stars **Reviewed by:** Ziyad M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Lighthouse 360?** The appointment reminders is probably the best feature, because we get compliments from the patients every day. They mention how intuitive and helpful the reminders are provided two or three times before the appointment, depending on how far out it was scheduled. Very thoughtful process. **What do you dislike about Lighthouse 360?** The patient newsletters could be updated or customized better, but thats about it. **What problems is Lighthouse 360 solving and how is that benefiting you?** not having to manually call each person on our schedule the day before to see if they are still coming in for their appointment. Saves labor and headache. ### 8. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Lighthouse 360?** Appointment confirmations by text, two way texting. **What do you dislike about Lighthouse 360?** Email templates are outdated and not customiseable. Review promos aren’t very effective. **Recommendations to others considering Lighthouse 360:** Get something more progressive and cutting edge. This is old technology and the templates feel old school. **What problems is Lighthouse 360 solving and how is that benefiting you?** Appointment confirmations and reminders and review or reputation management. ### 9. It is a good product that makes keeping in touch with clients easier. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Lighthouse 360?** I like that it links to open dental and you can text patients **What do you dislike about Lighthouse 360?** I feel like it could be easier to use, more aesthetic **What problems is Lighthouse 360 solving and how is that benefiting you?** makes contacting clients easier ### 10. Review. **Rating:** 4.5/5.0 stars **Reviewed by:** MohanRaj K. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Lighthouse 360?** I love to do not to have confirm the appointments anymore. This software is simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software. They are updating the software and the new options for sending messages for cancellations is just amazing. **What do you dislike about Lighthouse 360?** There is nothing that i would change about this software. I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though. **What problems is Lighthouse 360 solving and how is that benefiting you?** Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse. ### 11. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Lighthouse 360?** Ease of communication with patients, texting is great. **What do you dislike about Lighthouse 360?** Want to be able to mass text my patients who are scheduled that day. **What problems is Lighthouse 360 solving and how is that benefiting you?** Getting more appointments confirmed. ### 12. Best business decision we have ever made. **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Lighthouse 360?** Pinpointing what I like best about this product is almost impossible, so I'll outline it as best I can! First and foremost, its very user friendly. Having gone from no communication software experience to LH360 was a breath of fresh air. It has a very clean and easy to navigate website. Everything is laid out very clearly with easy navigation. My next favorite feature is the ability to set up auto confirmations. I don't need to call each and every patient to remind them of their appointment two weeks out, LH360 does that for me, allowing me time to discuss matters with the patients at my desk. Patient still haven't confirmed? I can customize text messages and e-mails to help reach them, and they almost always confirm through that method. A newer feature that has quickly stolen my heart is the auto alert to a patient cancellation. If it's 10 AM and my 2 PM cancels, I can send a brief message to unscheduled patients and the appointment is filled in MINUTES! **What do you dislike about Lighthouse 360?** As of now there's no true dislike of the site, occasionally it will be down for whatever reason, however it's generally quick to get back up and running. **Recommendations to others considering Lighthouse 360:** This would be a great addition to your practice or facility as it takes the need to call away from your daily routine and allows you ample time to actually spend with your clientele. It is quite worth the cost, the support is amazing, the ease of access is unsurpassed. **What problems is Lighthouse 360 solving and how is that benefiting you?** LH360 helps us greatly in keeping our patients showing up on time for appointments. We have had a quite dramatic decrease in our number of no shows or late cancellations. LH360 gives our patient base ample notice to make changes without straining our providers or causing another patient to miss out on appointment times. ### 13. Easy to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Jazmine L. | Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Lighthouse 360?** It’s easy to navigate and helps the office stay on task. **What do you dislike about Lighthouse 360?** You’re a little limited with what you can do on your website. **What problems is Lighthouse 360 solving and how is that benefiting you?** How to create a new page dedicated to exercises. ### 14. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Lighthouse 360?** Easy to communicate with patients, can customize with your logo and verbage, and easily interfaces with our scheduling software. **What do you dislike about Lighthouse 360?** Customer support is not great-hold times are too long, and they aren’t able to add features we would like. **What problems is Lighthouse 360 solving and how is that benefiting you?** Communicating easily with many patients. ### 15. Difficult to change template **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2019 **What do you like best about Lighthouse 360?** It sends emails when the office is closed, but it seems to mess up the timing around holidays. **What do you dislike about Lighthouse 360?** It is clunky and time consuming to get someone to change things (like our logo). The online interface doesn't allow you to change very many things yourself. **Recommendations to others considering Lighthouse 360:** It is difficult to change anything if you do not like the preset templates. **What problems is Lighthouse 360 solving and how is that benefiting you?** We like being able to contact patients via email automatically. We have not used the text feature. ### 16. Great 3rd papery confirmation system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Lighthouse 360?** Starts sendin reminders at my intervals for patient appointments to reduce late or same day cancellations. **What do you dislike about Lighthouse 360?** At the time I used it it was really only a one way communication tool. So if a patient wanted to reschedule, I would have to call them. They couldn’t notify me when based on open appointments. That would have been a nice feature. **What problems is Lighthouse 360 solving and how is that benefiting you?** Reduced empty spots in the schedule from no shows and last min cancels. ### 17. Great for both us and the patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Lighthouse 360?** They way we can send out an email blast to all patients or specific patients - if we have openings in the schedule we are able to send a text blast out letting patients know the times available. **What do you dislike about Lighthouse 360?** We have no concerns with this product at this time. **What problems is Lighthouse 360 solving and how is that benefiting you?** Confirming patients upcoming visits and filling our openings on the schedule ### 18. Great sell, poor service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Lighthouse 360?** The demo was terrific. I was sold on how professional and knowledgeable the sales team promoted the software **What do you dislike about Lighthouse 360?** Customer service after signing up was not good. Communication with the company was a pain, and difficult to make necessary changes. **Recommendations to others considering Lighthouse 360:** Don’t **What problems is Lighthouse 360 solving and how is that benefiting you?** We did not like lighthouse 360, and stopped using them quickly after signing up. - [View Lighthouse 360 pricing details and edition comparison](https://www.g2.com/products/lighthouse-360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A02%3A48+-0500&secure%5Bsession_id%5D=95b38375-c579-4a5c-b14f-d62ad5495519&secure%5Btoken%5D=49bbb37d40817e75e85b9b980b9d9946c61b1eb16cc220ad944db381bbc2b818&format=llm_user) ## Lighthouse 360 Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration ## Top Lighthouse 360 Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (132 reviews)