The G2 on Higher Logic Thrive

Higher Logic Thrive Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the comprehensive customer support from Higher Logic Thrive, enhancing their experience and problem-solving capabilities. (7 mentions)

Users appreciate the intuitive user interaction of Higher Logic Thrive, enhancing member engagement and community connectivity. (6 mentions)

Users appreciate the flexible and powerful features of Higher Logic Thrive, enhancing community engagement and support. (5 mentions)

Users love the enhanced member engagement facilitated by Higher Logic Thrive's intuitive and visually appealing platform. (4 mentions)

Users value the outstanding support from Thrive, enhancing member engagement and providing effective problem-solving resources. (4 mentions)

Users appreciate the ease of use in Higher Logic Thrive, enabling seamless community management without technical skills. (3 mentions)

Users appreciate the extensive staff support of Higher Logic Thrive, highlighting responsiveness and expertise in enhancing their experience. (3 mentions)

Users value the robust engagement tools of Higher Logic Thrive, enhancing community interaction and fostering connections. (2 mentions)

Users find the poor interface design of Higher Logic Thrive clunky and limiting, hindering customization and navigation. (3 mentions)

Users report integration issues with Higher Logic Thrive, particularly with third-party software and sync problems. (2 mentions)

Users face a notable learning curve with Higher Logic Thrive, complicating the use of advanced features and options. (2 mentions)

Users find the limited customization options hinder design flexibility and overall satisfaction with Higher Logic Thrive. (2 mentions)

Users note limited features, finding the platform clunky and lacking essential mobile app support for ease of use. (2 mentions)

Users find the time-consuming setup process requires dedicated effort, impacting overall experience and efficiency. (2 mentions)

Users face a difficult learning process with Higher Logic Thrive, making it challenging to utilize advanced features effectively. (1 mentions)

Users note the inefficiency of Higher Logic Thrive, struggling with member engagement and time-consuming settings management. (1 mentions)

Top Pros or Advantages of Higher Logic Thrive

1. Customer Support

Users praise the comprehensive customer support from Higher Logic Thrive, enhancing their experience and problem-solving capabilities.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"High potential but requires expertise which small communties do not have"

What do you like about Higher Logic Thrive?

pulling lots of information together to make easy connections with members - access to support

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Marketing and Community platform"

What do you like about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multip

2. User Interaction

Users appreciate the intuitive user interaction of Higher Logic Thrive, enhancing member engagement and community connectivity.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User-friendly, member-friendly platform"

What do you like about Higher Logic Thrive?

Higher Logic Thrive is an aesthetically pleasing and more intuitive platform, helping to drive engagement with members. Our members love our new homep

Heather N.

Small-Business (50 or fewer emp.)

4.0/5

"Great Community Forums, But Disappointing Customer Service"

What do you like about Higher Logic Thrive?

the community forums work great to bring members together

3. Features

Users appreciate the flexible and powerful features of Higher Logic Thrive, enhancing community engagement and support.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Marketing and Community platform"

What do you like about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multip

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Support and Guidance for Thrive"

What do you like about Higher Logic Thrive?

The flexibility and how many options there are for just about anything you can think of.

4. Customer Engagement

Users love the enhanced member engagement facilitated by Higher Logic Thrive's intuitive and visually appealing platform.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User-friendly, member-friendly platform"

What do you like about Higher Logic Thrive?

Higher Logic Thrive is an aesthetically pleasing and more intuitive platform, helping to drive engagement with members. Our members love our new homep

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very Helpful with our Association Community"

What do you like about Higher Logic Thrive?

Thrive has enabled us to quickly foster meaningful engagement within our membership. Our members are now able to network with each other more effectiv

5. Helpful

Users value the outstanding support from Thrive, enhancing member engagement and providing effective problem-solving resources.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"An expansive platform that caters to all levels of needs"

What do you like about Higher Logic Thrive?

The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and pr

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Higher Logic assists member only engagement"

What do you like about Higher Logic Thrive?

The customer support is outstanding. Whenever we have questions or run into challenges, the support team is responsive, knowledgeable, and genuinely c

6. Ease of Use

Users appreciate the ease of use in Higher Logic Thrive, enabling seamless community management without technical skills.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"High potential but requires expertise which small communties do not have"

What do you like about Higher Logic Thrive?

pulling lots of information together to make easy connections with members - access to support

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Marketing and Community platform"

What do you like about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multip

7. Staff Support

Users appreciate the extensive staff support of Higher Logic Thrive, highlighting responsiveness and expertise in enhancing their experience.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"An expansive platform that caters to all levels of needs"

What do you like about Higher Logic Thrive?

The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and pr

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Marketing and Community platform"

What do you like about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multip

8. Platform Robustness

Users value the robust engagement tools of Higher Logic Thrive, enhancing community interaction and fostering connections.

See 2 mentions

See Related User Reviews

Alexander V.

Small-Business (50 or fewer emp.)

4.5/5

"A Guided Experience"

What do you like about Higher Logic Thrive?

One of the things I appreciate about Thrive and Higher Logic the most is their commitment to you as a client. They continuously offer their time and c

Mobasser A.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform for community engagement and management"

What do you like about Higher Logic Thrive?

A very ordinary platform for growing and walking on line communities is Higher Logic Thrive. It offers robust engagement equipment that facilitate eff

Top Cons or Disadvantages of Higher Logic Thrive

1. Poor Interface Design

Users find the poor interface design of Higher Logic Thrive clunky and limiting, hindering customization and navigation.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User-friendly, member-friendly platform"

What do you dislike about Higher Logic Thrive?

There are still very clunky, outdated things about the Higher Logic platform (libraries in particular) that we find limiting.

Jessica C.

Mid-Market (51-1000 emp.)

4.5/5

"Great Community Platform with Excellent Support"

What do you dislike about Higher Logic Thrive?

Some design and website limitations that restrict customization and layout flexibility. No visibility into who likes or follows posts and blogs.

2. Integration Issues

Users report integration issues with Higher Logic Thrive, particularly with third-party software and sync problems.

See 2 mentions

See Related User Reviews

Nikki M.

Small-Business (50 or fewer emp.)

4.0/5

"Higher Logic Review"

What do you dislike about Higher Logic Thrive?

We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team di

Mobasser A.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform for community engagement and management"

What do you dislike about Higher Logic Thrive?

Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site

3. Learning Curve

Users face a notable learning curve with Higher Logic Thrive, complicating the use of advanced features and options.

See 2 mentions

See Related User Reviews

Mobasser A.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform for community engagement and management"

What do you dislike about Higher Logic Thrive?

Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Support and Guidance for Thrive"

What do you dislike about Higher Logic Thrive?

Kind of the same thing! There are so many options that you really need someone focused on it much of the time to keep up with releases and know how t

4. Limited Customization

Users find the limited customization options hinder design flexibility and overall satisfaction with Higher Logic Thrive.

See 2 mentions

See Related User Reviews

Jessica C.

Mid-Market (51-1000 emp.)

4.5/5

"Great Community Platform with Excellent Support"

What do you dislike about Higher Logic Thrive?

Some design and website limitations that restrict customization and layout flexibility. No visibility into who likes or follows posts and blogs.

Mobasser A.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform for community engagement and management"

What do you dislike about Higher Logic Thrive?

Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site

5. Limited Features

Users note limited features, finding the platform clunky and lacking essential mobile app support for ease of use.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User-friendly, member-friendly platform"

What do you dislike about Higher Logic Thrive?

There are still very clunky, outdated things about the Higher Logic platform (libraries in particular) that we find limiting.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Higher Logic assists member only engagement"

What do you dislike about Higher Logic Thrive?

Some parts of the platform can feel clunky and not as intuitive as expected, especially when navigating between different functions. The biggest drawb

6. Time-Consuming

Users find the time-consuming setup process requires dedicated effort, impacting overall experience and efficiency.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Comprehensive Marketing and Community platform"

What do you dislike about Higher Logic Thrive?

It does take some time and effort to set up, so you need to set aside the time to do this. However it is very worthwhile.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"High potential but requires expertise which small communties do not have"

What do you dislike about Higher Logic Thrive?

difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notif

7. Difficult Learning Process

Users face a difficult learning process with Higher Logic Thrive, making it challenging to utilize advanced features effectively.

See 1 mentions

See Related User Reviews

Mobasser A.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform for community engagement and management"

What do you dislike about Higher Logic Thrive?

Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site

8. Inefficient

Users note the inefficiency of Higher Logic Thrive, struggling with member engagement and time-consuming settings management.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"High potential but requires expertise which small communties do not have"

What do you dislike about Higher Logic Thrive?

difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notif

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Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/15/2024

"Comprehensive Marketing and Community platform"

4.5/5

What do you like best about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multiple of different audiences within our membership and contact base. We find the data we can collect very useful and the training, tools and ongoing support extremely comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

It does take some time and effort to set up, so you need to set aside the time to do this. However it is very worthwhile. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Gives us much better views of our email effectiveness and helps us target our information to be much more useful. Communities allow us to provide good information to specific types of members and contacts. The investment in time to learn the system is worthwhile as you build subsequent communities. We feel we can provide much better information in a more effective and targeted way and have the data and reporting to monitor this. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for your review! We’re so glad Higher Logic Thrive is helping you tailor marketing and community experiences, leverage data and reporting, and deliver more targeted value to your members. We appreciate your note on setup—it does take some time, but we’re thrilled you’ve found the investment worthwhile. We’re excited to continue supporting your success!

Jessica C.

Customer Advocacy Manager

Mid-Market (51-1000 emp.)

8/13/2025

"Great Community Platform with Excellent Support"

4.5/5

What do you like best about Higher Logic Thrive?

We’ve been using Higher Logic Thrive at Raptor Technologies to bring our community of school safety software users together and it’s been a big value add. Our customers now have a dedicated space to start discussions, ask questions, and share ideas directly with our product team. Since launching in 2023, we’ve come a long way, and we’re excited to explore even more of the powerful features Thrive offers to maximize the value of our subscription.

What truly stands out, though, is the team behind the platform. Our dedicated contacts, Kimmie and Erin, know the product inside and out and consistently go above and beyond to support us. Whether it’s helping us grow membership, boost engagement, or brainstorm new strategies, their expertise and responsiveness make all the difference.

While we’ve encountered a few minor limitations along the way, the overall experience has been excellent. We highly recommend Higher Logic Thrive to anyone considering a community platform. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some design and website limitations that restrict customization and layout flexibility.

No visibility into who likes or follows posts and blogs.

Limited options for automatically notifying our Product Team of new idea submissions. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Jessica, it’s been a joy to watch you and your team at Raptor Technologies grow your community into the vibrant space it is today. We’re truly honored to have your recommendation and grateful for the ideas and feedback you’ve shared along the way. It’s wonderful to know you’ve felt supported throughout your journey with Higher Logic Thrive, and we look forward to celebrating many more successes together!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/8/2025

"Higher Logic assists member only engagement"

3.5/5

What do you like best about Higher Logic Thrive?

The customer support is outstanding. Whenever we have questions or run into challenges, the support team is responsive, knowledgeable, and genuinely committed to resolving issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some parts of the platform can feel clunky and not as intuitive as expected, especially when navigating between different functions. The biggest drawback is the lack of a standard mobile app, which feels like something that should be built in as a core feature. With more members engaging primarily through their phones, a dedicated app would make the platform much more user-friendly and accessible. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for sharing your experience with Higher Logic Thrive! We’re thrilled to hear our customer support team has been such a strong resource for you, they take pride in being responsive and committed to resolving issues quickly.

We appreciate your feedback on usability and mobile accessibility. Insights like this help us continue improving Thrive to make it even more intuitive for you and your members.

It’s great to know Thrive is helping your community connect and engage in a safe, members-only space. Thank you for trusting us, we look forward to continuing to support your success!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/7/2025

"Very Helpful with our Association Community"

4.5/5

What do you like best about Higher Logic Thrive?

Thrive has enabled us to quickly foster meaningful engagement within our membership. Our members are now able to network with each other more effectively and benefit from having a trusted space to gather information. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Although this is a common challenge faced by most non-profits, I suspect that, like us, cost is always a concern. However, it remains necessary in order to effectively connect with our membership. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for sharing your experience with Higher Logic Thrive! We’re so glad to hear the platform has helped your members connect more meaningfully and build stronger relationships within your community. That kind of engagement is exactly what we love to see.

We completely understand that cost considerations are always top of mind for associations and nonprofits, and we truly appreciate your perspective. Our goal is to ensure every organization gets lasting value from their investment in Higher Logic Thrive through deeper member connections, richer engagement, and time saved managing it all.

Thank you again for being part of the Higher Logic community and for trusting us to support your mission. We’re excited to keep growing with you!

Heather N.

Manager, Communications

Small-Business (50 or fewer emp.)

10/16/2025

"Great Community Forums, But Disappointing Customer Service"

4/5

What do you like best about Higher Logic Thrive?

the community forums work great to bring members together Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

poor customer service - I had an issue and they literally told me I broke it and it couldn't be fixed. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Heather, thank you so much for taking the time to share your feedback and for giving Higher Logic Thrive a 4-star review, we truly appreciate it! We’re glad to hear the community forums are helping bring your members together.

We’re sorry to hear your experience with customer support didn’t meet expectations. We understand how frustrating it can be when something goes wrong with your community site, especially on an important page. Our team worked diligently to restore your site the same day and stayed online late into the evening to make sure everything was back up and running.

We take all feedback seriously and are always looking for ways to make our support experience smoother and clearer.

Thank you again for being part of the Higher Logic community, we’re grateful for your partnership!

Nikki M.

Membership Manager

Small-Business (50 or fewer emp.)

7/30/2024

"Higher Logic Review"

4/5

What do you like best about Higher Logic Thrive?

We are able to reach more people with less effort and add the perfect visuals to compliment our mailings. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team did work with our association to figure out and resolve the issue in a timely manner. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Hi Nikki,

Thank you so much for taking the time to share your feedback about reaching more of your target audience, more easily! We're thrilled to hear you've had a positive experience with us overall. We truly value our partnership with you and your team, and look forward to continuing to support your success.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/12/2025

"Excellent Support and Guidance for Thrive"

5/5

What do you like best about Higher Logic Thrive?

The flexibility and how many options there are for just about anything you can think of. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Kind of the same thing! There are so many options that you really need someone focused on it much of the time to keep up with releases and know how to perform all of the options/tasks. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for the fantastic feedback! We’re thrilled to hear you’re enjoying the flexibility of Higher Logic Thrive. Having an internal champion is always a great approach, but rest assured, our team is here to guide and support you every step of the way. We look forward to continuing our partnership and helping you achieve even more success!

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

8/21/2025

"A community that is easily manage and then there is CMS too"

4/5

What do you like best about Higher Logic Thrive?

Super intuitive and easy to use—no tech or website skills needed, even if you're running a community. Customer service is so fast, I know this from experience when things went south and needed help from multiple 3rd party, HL comes through first. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Not so sure, might come back to you later. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you so much for sharing your experience with Higher Logic Thrive! We’re thrilled to hear that you find the platform intuitive and easy to manage, and that our customer support team has been able to step in quickly when challenges arise.

It’s great to know Thrive is helping you simplify automation across multiple communities, exactly the kind of efficiency we strive to deliver. We truly appreciate your feedback and look forward to continuing to support your success!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/29/2025

"High potential but requires expertise which small communties do not have"

3.5/5

What do you like best about Higher Logic Thrive?

pulling lots of information together to make easy connections with members - access to support Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notifications. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for your feedback! We’re glad Higher Logic Thrive helps you bring information together and strengthen member connections. We understand your concerns around privacy and notification settings, and we’re actively working to simplify these processes so communities of all sizes can manage them more easily. Our support team is always here with guidance and best practices to help you get the most out of Higher Logic Thrive. We truly appreciate your partnership!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/20/2025

"An expansive platform that caters to all levels of needs"

3.5/5

What do you like best about Higher Logic Thrive?

The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and problem solve. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Higher logic is still growing its international team/market so occasionally we have to work across AU to American time zones, but the team is very accommodating and flexible making the time difference only a minor inconvenience Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

edit

Thank you for taking the time to share your experience with Higher Logic Thrive! We’re so glad to hear that both our team and our self-service resources have been helpful in supporting your success. It’s great to know that having a centralized space for documents and member discussions has made it easier for you to engage your community in a structured and manageable way.

We also appreciate your feedback about time zone differences. As we continue to grow our international team, we’re committed to making collaboration as smooth as possible, and it’s encouraging to hear that our staff’s flexibility has made the process easier for you.

Thanks again for your thoughtful review, we’re excited to keep supporting your community’s growth and engagement!