I like using Viafoura as a commenting platform at The Banner because it allows our community to engage in an open but moderated way. It's straightforward to integrate and offers deep customization. I appreciate how reliable and customizable the platform is, which means we don't have to worry about stability issues. The onboarding experience was straightforward and well-orchestrated. We use commenting and AI moderation, which are valuable for our business. I also value the excellent support we received during the setup, and the platform was stable immediately after launch. Review collected by and hosted on G2.com.

The JavaScript SDK is powerful, but requires a few workarounds. But overall it enables us to do what we need, so this is minor. Review collected by and hosted on G2.com.

Our team is very attentive, incredibly responsive and provides insightful and detailed reports about progress. The team explains clearly what products are available and how they can benefit The Hill, in terms of products we are not yet using.

The community that Viafoura has built is a safe one, and we feel confident that commenters are assessed with value and care. Review collected by and hosted on G2.com.

The onboarding could be compressed to more concise and fewer sessions. While I appreciated the relaxed vibe of the sessions, I felt some of the content was repetitive and could've been condensed. Review collected by and hosted on G2.com.

I feel confident in our community’s health because of the quality of the moderation. Review collected by and hosted on G2.com.

The moderation queue works well for handling flagged content, but our editorial team has struggled to triage incoming comments for replies and engagement. An inbox-style view that highlights comments worth responding to—not only those that require moderation action—would make it much easier for writers and editors to stay involved in the discussions on their articles. Review collected by and hosted on G2.com.

I like Viafoura's automatic comment moderation, which helps reduce the time spent on moderating comments by using AI and human moderators. This allows our staff to focus more on creating content. I also appreciate how we can configure Viafoura so that only subscribers to our website can post comments, increasing the value proposition for our subscribers. Moreover, using Viafoura has improved our site's recirculation with features like the 'most commented' widgets, which display the top three stories with the most comments. Review collected by and hosted on G2.com.

Setting up admin users is a little funky. The user has to have an account on our website and must have interacted with the comments in order to be promoted to admin. This is only an issue because a lot of our staff share a single account or use a personal email address for their site account. It's just a little odd compared to the typical vendor account set up. Our initial setup was a little more complicated because we had to integrate Viafoura with Auth0 to ensure that users were authenticated and entitled to comment. Review collected by and hosted on G2.com.

I really appreciate the Viafoura comment module that we use primarily, almost exclusively. It allows people to comment under our articles and works very well for customer retention and loyalty. Moreover, it is very comprehensive and helps us have monthly statistics that show what is going well. It's a very useful tool, and I would give it a rating of 9 out of 10, definitely something I would recommend to my colleagues. Review collected by and hosted on G2.com.

The live chat and live blogging from Viafoura were replaced by another service that was too expensive for our needs, so we don't use them. There is also a small bug between our sites that still hasn't been fixed for a year. Review collected by and hosted on G2.com.

They've been incredibly helpful with exploring our use cases and working with us to maximise engagement. Our account management team are really receptive to our ideas, and always available to answer our questions. They genuinely care about our success metrics, so are continually coming up with ideas for our team. Review collected by and hosted on G2.com.

There are a few user feature enhancements Viafoura doesn't have, although I believe they are on the road map. Review collected by and hosted on G2.com.

What I like best about Viafoura is that it helps turn readers into active community members through comments, polls, moderation, and engagement tools directly on our owned platforms. Review collected by and hosted on G2.com.

What I dislike about Viafoura is that measurement cab be messy. When pageview reporting does not align with GA4 or the platform loads where it should not, it creates extra work and makes performance harder to evaluate. Review collected by and hosted on G2.com.

The amount of customer communication, we are kept up to date with all the latest stats and insights. The moderation console is also very easy to use. Review collected by and hosted on G2.com.

Sometimes the automation doesn't pick up regional slang or language, or wrongfully deactivates comments Review collected by and hosted on G2.com.

I like that Viafoura is simple and straightforward to use from a user's perspective. It's also easy to configure and implement on our site, which I find really convenient. Additionally, it allows for our employees to engage with the content on the website, like leaving comments, liking, and sharing articles. The initial setup was easy, making it a smooth experience overall. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

I love how easy it was to integrate Viafoura, and I love the features. The teams are really easy to work with, and Sean and the rest were super supportive and clear on how to work together, both on the product tech side as well as the editorial side. Review collected by and hosted on G2.com.

Nothing so far. Review collected by and hosted on G2.com.