# Best Enterprise Online Community Management Software

  *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)*

   Products classified in the overall Online Community Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Online Community Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Online Community Management category.

In addition to qualifying for inclusion in the Online Community Management Software category, to qualify for inclusion in the Enterprise Business Online Community Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Best Online Community Management Software At A Glance

- **Best for Small Businesses:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews)
- **Best for Mid-Market:** [Circle](https://www.g2.com/products/circle-so-circle/reviews)
- **Best for Enterprise:** [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews)
- **Highest User Satisfaction:** [Circle](https://www.g2.com/products/circle-so-circle/reviews)
- **Best Free Software:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews)


---

**Sponsored**

### ToucanTech

ToucanTech is a smart, all-in-one software that powers community and membership engagement. Choose a public website or private portal, which combines with a powerful database, email engine and events management system. Whether you're dealing with communications, event planning, or donor or member management, ToucanTech provides the tools you need to maintain accurate records, deliver personalized content, and measure the impact of your efforts. Purpose-built for community managers, ToucanTech provides solutions to everyday challenges such as keeping contact details up to date, understanding content preferences and tracking effective communications. Integrates with: Paypal Stripe GoCardless Facebook Linkedin Google Twitter Instagram SDS Archives Wonde OpenID



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=297&secure%5Bdisplayable_resource_id%5D=297&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=297&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=67938&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%2Fenterprise&secure%5Btoken%5D=c65281e73ccd070e924fddb92126ebb73f8d2fd5a0c7dc8b6282bf6405a38216&secure%5Burl%5D=https%3A%2F%2Ftoucantech.com%2F&secure%5Burl_type%5D=company_website)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews)
  Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 250

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
- **Company Website:** https://www.gainsight.com
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @GainsightHQ (13,148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,107 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Community Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 24% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- User Interaction (8 reviews)
- Branding Customization (5 reviews)
- Experience (5 reviews)
- Features (4 reviews)

**Cons:**

- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)
- Difficult Learning Process (2 reviews)
- Difficult Setup (2 reviews)
- Expensive (2 reviews)

  ### 2. [Hivebrite](https://www.g2.com/products/hivebrite/reviews)
  What is Hivebrite? Hivebrite is a flexible, intelligent community platform that helps organizations build, manage, and grow impactful communities. Hivebrite simplifies operations and transforms community data into clear, actionable insights, enabling teams to run vibrant, branded communities with confidence. We work with all sectors—from education and business to associations and nonprofits. Over 1,500 organizations worldwide, including Roche, American Psychological Association, Obama Foundation, Columbia Business School, The Channel Company, and U.C. Davis, trust Hivebrite to power their communities. We also practice what we preach with our own exclusive customer community, where community professionals connect, share best practices, and learn from one another. Key Features -\> Customization Capabilities Make the platform yours. Customize every element—from branding to functionality—so your community reflects your identity, not ours. No coding required. -\> Groups Management Our Groups feature lets you create sub-communities within your main platform. Structure your community exactly how your organization works\*\*—whether that's regional chapters, special interest groups, project teams, or cohort-based programs. Each Group gets its own dedicated space with customizable settings, member access controls, and activity feeds,\*\* so different segments of your community can thrive independently while staying connected to the whole. -\> Event Management From intimate gatherings to global conferences—everything you need to plan, execute, and engage members through meaningful experiences. Create event pages, manage registrations, send reminders, and track attendance all in one place. -\> Member Directory Build a rich, fully customized directory that highlights what makes your community unique and puts members on a visual map. Showcase profiles, expertise, and connections that matter. Add custom profile fields, enable member search and filtering, and help people discover others based on skills, location, interests, or any criteria you choose. -\> Communication Tools Connect with your community through multi-channel communications that drive action. Send targeted emails and push notifications, facilitate discussions in topic-based forums, enable direct member-to-member messaging, and let members share updates, articles, videos, and documents. Keep conversations flowing across every touchpoint. Key differentiators \* User-friendly interface with minimal technical barriers \* Extensive customization options without coding requirements \* Scalable solution that evolves with organizational needs \* Comprehensive feature set for complete community lifecycle management \* Seamless integrations that work with your existing tech stack and current tools


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 204

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.0/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 7.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Hivebrite](https://www.g2.com/sellers/hivebrite)
- **Company Website:** https://hivebrite.io
- **Year Founded:** 2015
- **HQ Location:** Paris, France
- **Twitter:** @hivebrite (1,086 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10317653/ (146 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Founder
  - **Top Industries:** Non-Profit Organization Management, Higher Education
  - **Company Size:** 59% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (43 reviews)
- Features (30 reviews)
- Ease of Use (28 reviews)
- Staff Support (20 reviews)
- Experience (17 reviews)

**Cons:**

- Limited Customization (16 reviews)
- Bugs (12 reviews)
- Expensive (12 reviews)
- Difficult Learning Process (7 reviews)
- Poor Interface Design (7 reviews)

  ### 3. [Viafoura](https://www.g2.com/products/viafoura/reviews)
  Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 130

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 9.0/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Viafoura](https://www.g2.com/sellers/viafoura)
- **Company Website:** https://www.viafoura.com
- **Year Founded:** 2012
- **HQ Location:** Toronto, Ontario
- **Twitter:** @viafoura (1,770 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1183543/ (58 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Community Moderator
  - **Top Industries:** Online Media, Newspapers
  - **Company Size:** 61% Mid-Market, 22% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (28 reviews)
- Ease of Use (19 reviews)
- Features (14 reviews)
- Easy Setup (9 reviews)
- Experience (9 reviews)

**Cons:**

- Content Management (4 reviews)
- Inadequate Analytics (3 reviews)
- Limited Features (3 reviews)
- Missing Features (3 reviews)
- Technical Glitches (3 reviews)

  ### 4. [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews)
  Webex Events and Webinars are two powerful workflows in the Webex Suite, designed to help customers host in-person, virtual, and hybrid interactive experiences. Webex Events (formerly Socio) is an end-to-end event management platform powering immersive, intuitive, and inclusive virtual, hybrid, and in-person events. Raise the bar with event apps, flexible registration, check-in and badge printing, lead retrieval, and live streaming technology. Webex Events blends flexibility with ease of use so organizers can host engaging events that support their goals, no matter the organization or type of event, up to 100,000 attendees. Webex Webinars (formerly Webex Events) allows event hosts to reach global audiences at scale, deliver virtual webinars with confidence, and create meaningful connections. With Webex Webinars, you can reach up to 100,000 attendees and offer an inclusive and accessible event with real-time translations in 100+ languages and live interpreters. Features such as breakout sessions, live polling and Q&A with Slido, gesture recognition, and integrations allow attendees to engage with you and each other. Build brand recognition with your attendees with custom branding options and themes. Successfully execute webinars with rehearsal and stage manager features that allow you to manage the stage and content that your audience sees before, during, and after the event.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,057

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.5/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 9.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.1/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,884 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Project Manager
  - **Top Industries:** Non-Profit Organization Management, Information Technology and Services
  - **Company Size:** 45% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (59 reviews)
- Event Management (39 reviews)
- Features (36 reviews)
- Attendee Management (31 reviews)
- Attendee Engagement (30 reviews)

**Cons:**

- Limited Customization (17 reviews)
- Learning Curve (14 reviews)
- Missing Features (14 reviews)
- Not Intuitive (14 reviews)
- Limited Features (13 reviews)

  ### 5. [Khoros Communities](https://www.g2.com/products/khoroscommunities/reviews)
  Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 89

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 7.9/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 7.5/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions)
- **HQ Location:** Austin, TX
- **Twitter:** @ignitetech (490 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/21226/ (368 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- Helpful (7 reviews)
- Features (5 reviews)
- Simple (5 reviews)
- Easy Access (4 reviews)

**Cons:**

- Editing Issues (3 reviews)
- Expensive (3 reviews)
- Bugs (2 reviews)
- Deletion Issues (2 reviews)
- Editing Difficulties (2 reviews)

  ### 6. [Discourse](https://www.g2.com/products/discourse/reviews)
  Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powerful moderation.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.6/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Discourse](https://www.g2.com/sellers/discourse)
- **Year Founded:** 2012
- **HQ Location:** El Cerrito, CA
- **Twitter:** @discourse (11,885 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/civilized-discourse-construction-kit-inc/about (219 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 41% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Features (3 reviews)
- Ease of Use (2 reviews)
- Knowledge Sharing (2 reviews)
- User Interaction (2 reviews)
- Content Management (1 reviews)

**Cons:**

- Content Management (1 reviews)
- Data Loss (1 reviews)
- Irrelevant Content (1 reviews)
- Limited Customization (1 reviews)
- Notification Issues (1 reviews)

  ### 7. [Base](https://www.g2.com/products/base/reviews)
  Base is a B2B Customer Engagement automation platform that uses AI to enable marketers to streamline engagement, generate customer references, gain insights, capture VoC, and scale advocacy. Our platform enables customer marketers to manage their programs and get results in less than 2 hours per week. Engage your customer base in a contextual manner within their journey, whether in-app/product, your community, training portal, or any digital touchpoint across their lifecycle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 50

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 7.3/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Base](https://www.g2.com/sellers/base-02d70fff-c0fe-4cd5-8b53-1ebb41080faf)
- **Company Website:** https://base.ai/
- **Year Founded:** 2018
- **HQ Location:** Tel Aviv,
- **Twitter:** @base_CLG (353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/crowdvocate/ (42 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 56% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Features (8 reviews)
- AI Automation (5 reviews)
- Customer Support (5 reviews)
- User Interface (5 reviews)

**Cons:**

- Missing Features (5 reviews)
- Poor Customer Support (4 reviews)
- Feature Limitations (3 reviews)
- Limited Customization (3 reviews)
- Limited Features (3 reviews)

  ### 8. [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews)
  Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 388

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Jigsaw Interactive](https://www.g2.com/sellers/jigsaw-interactive)
- **Year Founded:** 2008
- **HQ Location:** Alpharetta, GA
- **Twitter:** @JigsawInteract (2,029 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jigsaw-interact/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Marketing Manager, Customer Advocacy Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Mid-Market, 42% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Community Engagement (4 reviews)
- Competition Fun (4 reviews)
- Engagement (3 reviews)
- Intuitive (3 reviews)

**Cons:**

- Bugs (2 reviews)
- Limited Features (2 reviews)
- Missing Features (2 reviews)
- Poor Reporting (2 reviews)
- Software Bugs (2 reviews)

  ### 9. [Bettermode](https://www.g2.com/products/bettermode/reviews)
  Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 114

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.6/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 8.4/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Bettermode Inc. ](https://www.g2.com/sellers/bettermode-inc)
- **Company Website:** https://bettermode.com
- **Year Founded:** 2018
- **HQ Location:** Toronto, Ontario
- **Twitter:** @BettermodeHQ (5,909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18796857/ (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 64% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Customization Options (11 reviews)
- Intuitive (9 reviews)
- Customizability (8 reviews)
- Customization Flexibility (8 reviews)

**Cons:**

- Missing Features (7 reviews)
- Limited Functionality (4 reviews)
- Access Limitations (3 reviews)
- Lack of Features (3 reviews)
- Limited Features (3 reviews)

  ### 10. [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews)
  Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 423

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 7.6/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 7.2/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Higher Logic](https://www.g2.com/sellers/higher-logic)
- **Company Website:** https://www.higherlogic.com/
- **Year Founded:** 2007
- **HQ Location:** Arlington, VA
- **Twitter:** @HigherLogic (3,569 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/higher-logic/ (335 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager, Marketing Coordinator
  - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care
  - **Company Size:** 55% Small-Business, 39% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (7 reviews)
- User Interaction (6 reviews)
- Customer Engagement (4 reviews)
- Features (4 reviews)
- Helpful (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- Learning Curve (2 reviews)
- Limited Customization (2 reviews)
- Limited Features (2 reviews)
- Missing Features (2 reviews)

  ### 11. [Forj](https://www.g2.com/products/forj/reviews)
  Forj helps organizations grow their memberships and revenue by partnering to create a seamless community and learning experience. We provide a single solution for community and learning that is purpose-built to modernize the experience for associations and professional networks. We have over 300 clients today, and a million professionals using our solution to connect, learn and grow. Visit forj.ai to learn more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 80

**User Satisfaction Scores:**

- **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.3/10)
- **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Forj](https://www.g2.com/sellers/forj)
- **Year Founded:** 2020
- **HQ Location:** Milwaukee, WI
- **LinkedIn® Page:** https://www.linkedin.com/company/mobilize_io/about/ (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management, Education Management
  - **Company Size:** 56% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Features (1 reviews)

**Cons:**

- Integration Issues (1 reviews)



## Parent Category

[Marketing Software](https://www.g2.com/categories/marketing)



## Related Categories

- [Online Learning Platforms](https://www.g2.com/categories/online-learning-platform)
- [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)



---

## Buyer Guide

### What You Should Know About Online Community Management Software

### Online Community Management software buying insights at a glance 

[Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project.

Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever.

Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community.

### **Top 5 FAQs from software buyers:**

- What’s the best online community management tool for driving ongoing engagement?
- Which community management features matter most for moderation at scale?
- How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools?
- What should I budget for affordable community management platforms for small business vs. enterprise community platforms?
- How long does it take to migrate members and content from an existing community?

**G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score))

### What are the top-reviewed Online Community Management on G2?

[Mighty Networks](https://www.g2.com/products/mighty-networks/reviews)

- Number of Reviews: 544
- Satisfaction: 100
- Market Score: 92
- G2 Score: 96

[Circle](https://www.g2.com/products/circle-so-circle/reviews)

- Number of Reviews: 217
- Satisfaction: 98
- Market Score: 88
- G2 Score: 93

[Hivebrite](https://www.g2.com/products/hivebrite/reviews)

- Number of Reviews: 147
- Satisfaction: 67
- Market Score: 84
- G2 Score: 76

[Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews)

- Number of Reviews: 247
- Satisfaction: 62
- Market Score: 90
- G2 Score: 76

[Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews)

- Number of Reviews: 82
- Satisfaction: 53
- Market Score: 94
- G2 Score: 73

Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in Online Community Management

#### Feedback Pros: What Users Consistently Appreciate

- **A personal, constantly improving platform that simplifies community management through automation**
- _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_
- **A visually polished, flexible platform that streamlines workflows and strengthens member engagement**
- _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_
- **Easy onboarding with intuitive navigation keeps members participating**
- _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_

#### Cons: Where Many Platforms Fall Short

- **Frustration with plan limitations, pricing barriers, and time-intensive setup**
- _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_
- **Powerful capabilities with an initial learning curve**
- _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_
- **Limited advanced features and customization depth**
- _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_

### My Expert Takeaway on Online Community Management Software

Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales.

Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action.

For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows.

### Online Community Management Software FAQs

#### What is online community management?

Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably.

#### How to manage online communities?

Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows.

#### What is the purpose of an online community?

The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions.

#### What are the key features of community management software?

Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently.

#### What are the benefits of adopting community management software?

The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)
2. [G2 Market Presence Score Overview](https://www.g2.com/reports)

Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

**Last updated on: January 9, 2026**