# Viafoura Reviews **Vendor:** Viafoura **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 132 ## About Viafoura Viafoura's Community Operating System (CommunityOS) is the managed infrastructure 1000+ media brands rely on to build direct, owned audience relationships. Most media brands today are set up for consumption. Readers come in, read, and leave, and the value of that interaction is lost. CommunityOS changes that. Every on-site interaction (real-time conversations, Live Q&As, personalized notifications, community feeds) builds a richer picture of each audience member, turning passive visitors into active and loyal community members. Underneath every engagement tool is the infrastructure that makes it work at scale: open APIs and first-party data integration, 24/7 AI and human content moderation customized to each media brand's community standards, and assigned Customer Experience Managers who handle everything from onboarding to ongoing strategy. The result: a direct, owned relationship with your audience and a compounding asset your media brand controls. ## Viafoura Pros & Cons **What users like:** - Users commend Viafoura for their **exceptional customer support** , finding the team responsive and proactive in meeting needs. (28 reviews) - Users appreciate the **ease of use** of Viafoura, enabling effective moderation without confusion or hassle. (19 reviews) - Users value Viafoura's **dedicated support and effective moderation tools** for fostering healthy online discussions and community engagement. (14 reviews) - Users value the **easy setup** of Viafoura, appreciating the smooth onboarding and supportive documentation throughout the process. (9 reviews) - Users value the **dedicated partnership** and exceptional moderation provided by Viafoura, enriching community engagement and enhancing revenue. (9 reviews) - Attendee Engagement (8 reviews) - Users appreciate the **responsive staff support** of Viafoura, providing clear guidance and helping with community engagement. (8 reviews) - Users value the **excellent user interaction** provided by Viafoura, fostering community and thoughtful engagement among readers. (8 reviews) - Integrations (6 reviews) - Communication (5 reviews) **What users dislike:** - Users find that Viafoura has some **red tape hindering content management** , complicating timely adjustments and scaling tests. (4 reviews) - Users find the **analytics inadequate** , citing confusion and difficulty in accessing tools upon startup. (3 reviews) - Users find the **limited features** of Viafoura somewhat constraining, impacting their ability to analyze performance effectively. (3 reviews) - Users find the **missing features** in Viafoura, such as improved polls and admin panel functionality, frustrating. (3 reviews) - Users often face **technical glitches** with Viafoura, impacting functionality during development and moderation processes. (3 reviews) - Users face **integration issues** with Viafoura, requiring significant internal resources and coordination for effective implementation. (2 reviews) - Lack of Integrations (2 reviews) - Limited Customization (2 reviews) - Access Issues (1 reviews) - Bugs (1 reviews) ## Viafoura Reviews ### 1. Effortless Comment Moderation, Boosts Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Justinian H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Viafoura?** I like Viafoura's automatic comment moderation, which helps reduce the time spent on moderating comments by using AI and human moderators. This allows our staff to focus more on creating content. I also appreciate how we can configure Viafoura so that only subscribers to our website can post comments, increasing the value proposition for our subscribers. Moreover, using Viafoura has improved our site's recirculation with features like the 'most commented' widgets, which display the top three stories with the most comments. **What do you dislike about Viafoura?** Setting up admin users is a little funky. The user has to have an account on our website and must have interacted with the comments in order to be promoted to admin. This is only an issue because a lot of our staff share a single account or use a personal email address for their site account. It's just a little odd compared to the typical vendor account set up. Our initial setup was a little more complicated because we had to integrate Viafoura with Auth0 to ensure that users were authenticated and entitled to comment. **What problems is Viafoura solving and how is that benefiting you?** Viafoura moderates comments using AI, freeing staff for content creation. Subscribers-only comments enhance value, while 'most commented' widgets boost recirculation. **Official Response from Stephanie Laughlin:** > Thank you so much for your thoughtful review! ### 2. Optimize Engagement, But High Feature Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Benoit B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Viafoura?** I really appreciate the Viafoura comment module that we use primarily, almost exclusively. It allows people to comment under our articles and works very well for customer retention and loyalty. Moreover, it is very comprehensive and helps us have monthly statistics that show what is going well. It's a very useful tool, and I would give it a rating of 9 out of 10, definitely something I would recommend to my colleagues. **What do you dislike about Viafoura?** The live chat and live blogging from Viafoura were replaced by another service that was too expensive for our needs, so we don't use them. There is also a small bug between our sites that still hasn't been fixed for a year. **What problems is Viafoura solving and how is that benefiting you?** I find that Viafoura allows for increased user engagement and retention through the comments module, which is essential for our site and applications. Users can comment and react to our articles, which builds customer loyalty. **Official Response from Stephanie Laughlin:** > Thank you for your review, Benoit! ### 3. Effortless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Viafoura?** I really like Viafoura's functionality out of the box, which is great. All the components and the styling are very simple, easy to use, and easy to integrate. The documentation provided for our dev teams is exceptional, and I appreciate the simplicity of taking it out of the box and using it on our site. There's also customization that allows us to make it our own and fit it within our site. The relationship we've had with Viafoura support and our rep has been great. We get help and guidance when needed, along with links to documentation. I always appreciate the relationship I have with Viafoura. **What do you dislike about Viafoura?** I mean, we have frequent spam accounts that will leave, like, a generic spam comment, and we usually self moderate because they are tricky. They don't include any hateful language or things like that, but they are spam, and it's, like, product promotion. So I think we, in partnership with Viafoura, could do a better job of the auto moderation of some spam comments and then removing accounts accordingly or banning accounts as needed. **What problems is Viafoura solving and how is that benefiting you?** I use Viafoura to allow users to engage through commenting, create accounts, join our community, follow topics and authors, stay updated with our latest content, and receive notifications, which opens the door for further community engagement. **Official Response from Stephanie Laughlin:** > Thank you so much for your feedback, Andrew! ### 4. Seamless Setup, Engaging Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Carol C. **Reviewed Date:** February 11, 2026 **What do you like best about Viafoura?** I appreciate Viafoura because the extension is easy to use, and their team made it incredibly easy to set things up. The whole process, from kickoff to onboarding and the QA process, was very organized. As a project manager, it’s nice to have a partner who is organized, making it clear what our team needs to do to get different functions live. The instructions they provided to our dev team were straightforward, and they gave us a comprehensive timeline to follow. They were also quick to support us whenever we had questions. Overall, my experience has been great, and I would rate it 10/10, definitely recommending it. **What do you dislike about Viafoura?** N/A **What problems is Viafoura solving and how is that benefiting you?** Viafoura helps ensure our comment section is well-monitored and encourages visitor engagement. The setup process is easy, supported by clear instructions and organized onboarding. It's also secure and user-friendly, making it straightforward to implement diverse functions. **Official Response from Stephanie Laughlin:** > We're thrilled to hear you've had such a positive experience, Carol! ### 5. A great tool for building online engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Viafoura?** We have been working with Viafoura since 2023, and we were able to implement their tools on our websites with minimal time and effort, and the Viafoura team supported us throughout the process. Our team has been collaborating with Laura, who is always quick to respond to any questions we have and stays updated on the work our development team is doing. This allows her to offer helpful suggestions on how we can make the most of Viafoura in the future. Additionally, the development team has assisted us in resolving some coding issues we encountered with the platform. All in all, this is a wonderful product and has helped grow our online community. **What do you dislike about Viafoura?** The Viafoura admin panel can be somewhat confusing to navigate. I don't use it frequently, but whenever I do, I find myself needing to re-familiarize myself with where different options are, like the Site Settings. **What problems is Viafoura solving and how is that benefiting you?** The tools developed by Viafoura made it easy for us to add a commenting feature to our articles, along with several other tools designed to boost user engagement. As a result, we have seen an increase in both traffic and ad revenue for our company. Additionally, this solution has relieved our development team from having to create and maintain a custom implementation themselves. ### 6. Engages Subscribers with Room for Moderation Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** T.J. O. **Reviewed Date:** February 09, 2026 **What do you like best about Viafoura?** I like that Viafoura appears to be working as a value generator or churn reducer for subscribers. I appreciate that it has some AI features to help with moderation. I also like that our Terms of Service with Viafoura and users allows us to reach out to commenters for the purpose of journalism or reporting. **What do you dislike about Viafoura?** I want better moderation from the AI tool. Fewer false positives. A better way to greenlight certain terms (or to ban them). I would like some Slack integrations. **What problems is Viafoura solving and how is that benefiting you?** I use Viafoura to engage subscribers through on-site commenting and live blogs. It helps us by generating content from user reactions and offers moderation tools to manage comments, which is valuable for reducing churn. **Official Response from Stephanie Laughlin:** > Thank you for your feedback! ### 7. Easy to Work With—Account Manager Went Above and Beyond **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Viafoura?** Working with Viafoura was easy our account manager made sure we always had what we needed at all times and went above and beyond to help with our timelines. **What do you dislike about Viafoura?** In a world with tons of third party services this is another one to implement. Viafoura has a pretty good product and as a developer it wasn't difficult to setup at all, its just another thing to maintain. **What problems is Viafoura solving and how is that benefiting you?** Viafoura was brought in to provide a commenting solution. While I did not have much experience with using viafoura I do know the product manager on our side responsible for it and she was very excited about what they were doing for us and what was possible. **Official Response from Stephanie Laughlin:** > Thank you so much for your feedback! ### 8. Building our commenting community **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Viafoura?** I like that it makes it easier for us to monitor comments on our website a and see what topics our communities are most engaged with. I also like that we can engage with our community in a more interactive way through the polls. **What do you dislike about Viafoura?** I wish that we could personalise things more to our sites needs, but with the things we've wanted to change so far, more poll options for example, they have been very responsive to our requests. **What problems is Viafoura solving and how is that benefiting you?** Moderation of our community via comments so we don't have to have staff doing it all the time, thus saving time and allowing them to focus on other areas of work. **Official Response from Stephanie Laughlin:** > Thank you for your feedback! We're glad to help you build your digital community. ### 9. Effortless Installation and Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Alberto B. **Reviewed Date:** February 10, 2026 **What do you like best about Viafoura?** I found the Viafoura module easy to install, which made transitioning from our past provider smooth. Its integration with our authentication platform was straightforward and hassle-free. I also appreciate the customization options and the capability to integrate seamlessly. The notification tray is a standout feature in engaging with our users effectively. **What do you dislike about Viafoura?** The engagement starter and the polls need some improvement, specifically the capability to use stand-alone polls independent from the engagement starter. **What problems is Viafoura solving and how is that benefiting you?** I use Viafoura to create a commenting community on our site, engage with users through the notification tray, and enjoy its easy integration and customization options. **Official Response from Stephanie Laughlin:** > Thank you for your feedback, Alberto! We're glad you're liking the notification tray. ### 10. Easy-to-Use Comment Moderation with a Simple, Confusion-Free Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia B. | Associate Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Viafoura?** Viafoura is an easy to use platform for moderating comments on blogTO. The userface is simple and I never get confused about where to go/what to click on. Our representative, Laura, is the best!!!! **What do you dislike about Viafoura?** Honestly, not much I dislike...maybe just that it could offer a few more customization options? **What problems is Viafoura solving and how is that benefiting you?** blogTO often get a lot of comments from readers and half the time they're really dark, disrespectful and we needed a platform to help us flag stuff quickly. Laura was really great at proving me with a tutorial. **Official Response from Stephanie Laughlin:** > This made our day, Natalia! We're thrilled to help you make moderation simple. ### 11. Building our Digital Community **Rating:** 4.0/5.0 stars **Reviewed by:** Bryanne M. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Viafoura?** Viafoura has been instrumental in helping us build a more engaged and respectful community. Since launching earlier this year, we’ve seen a 139% increase in articles that receive comments, keeping readers on our platform longer and encouraging return visits. Their automoderation tool has reduced manual comment reviews by 75%, significantly easing the load on our moderation team. The platform is intuitive, and their team has been responsive and supportive throughout our partnership. **What do you dislike about Viafoura?** Some documentation needs to be updated - we ran into a few scenarios where we followed the documentation steps, but then needed to go a different route per our Viafoura team. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping us solve two key challenges: keeping users engaged on our platform and fostering a sense of community among our audience. Before, readers would often turn to external platforms like social media to share their thoughts. Now, they can comment directly on our content, keeping the conversation, and their attention, on our site. This also enables users to view and interact with each other’s feedback, creating a more connected, engaged, and loyal readership community. ### 12. Easy Integration with a Strong Tech Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian C. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Viafoura?** Easy to integrate, with clean code, nice API calls and a solid tech stack. **What do you dislike about Viafoura?** The admin panel could be improved, especially by adding more functionality. **What problems is Viafoura solving and how is that benefiting you?** A fast and reliable commenting solution that lets us stay focused on our business. **Official Response from Stephanie Laughlin:** > Thank you for your responses, Sebastian! We're glad to provide a reliable commenting solution that lets you stay focused on business. ### 13. Enhancing Comment Moderation with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Erin L. **Reviewed Date:** February 05, 2026 **What do you like best about Viafoura?** I like the white glove service provided by Viafoura and working with Danielle and Lee, the head of moderation. They help point me in the right direction and streamline workflows, making the partnership we have seamless. **What do you dislike about Viafoura?** The customization for the features as it exists on our website. **What problems is Viafoura solving and how is that benefiting you?** I use Viafoura for moderating comments on a news site. It improves efficiency, manages large volumes, and moderates to the standards of the Associated Press. **Official Response from Stephanie Laughlin:** > Thank you so much for your kind words, Erin! ### 14. Well-Versed Moderators Who Understand Canadian Journalism **Rating:** 5.0/5.0 stars **Reviewed by:** aaliyah d. | Community editor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Viafoura?** I love that the moderators are well versed in North American and specifically Canadian journalism issues, and understand well what our readers care about. **What do you dislike about Viafoura?** I wish it could automatically enable links from our journalists. These almost always get through, but it could be faster. **What problems is Viafoura solving and how is that benefiting you?** Viafaoura is super helpful in fostering a thoughtful, reasonable community to engage with. **Official Response from Stephanie Laughlin:** > We're thrilled to hear your thoughts, Aaliyah! Thank you for your feedback. ### 15. A great way to accelerate community building. **Rating:** 4.5/5.0 stars **Reviewed by:** Tayo O. | Chief Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Viafoura?** The great thing about Viafoura is the team and the support you get. They help instill best practices for community building and, most importantly, they help to build a playbook to encourage engagement and adoption. **What do you dislike about Viafoura?** As with any pre-existing platform Viafoura has a semi-rigid set of integration opportunities, so if you have particularly unique integration needs then you may be better off augmenting Viafoura's features with CDP-type tools. **What problems is Viafoura solving and how is that benefiting you?** Viafoura has helped us build a community and also laid a foundations for us to start encouraging our users to move from unknown to known. ### 16. Seamless Experience and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Viafoura?** What I like best about ViaFoura is how seamless and well-supported the entire experience has been. The platform itself is user-friendly and reliable, but what truly sets it apart is the team behind it, especially Laura, our Growth Customer Experience Manager. Her communication is always clear and organized, and she genuinely makes us feel supported every step of the way. The proactive follow-ups, both during onboarding and post-launch, have made a big difference. Plus, the moderation tools help ensure our community feels safe and well-managed, which is incredibly important to us. **What do you dislike about Viafoura?** What I’ve found most challenging with ViaFoura hasn’t been the platform itself, but rather the internal development work required on our end to fully implement and integrate it. While ViaFoura’s team was supportive and communicative throughout, we did run into a few technical hurdles that took more internal resources and coordination than initially expected. **What problems is Viafoura solving and how is that benefiting you?** ViaFoura is helping us solve a key challenge: creating meaningful engagement directly on our website. By enabling users to comment on articles, we’re seeing increased interaction and a stronger sense of community around our content. Instead of losing conversations to external platforms, we’re now able to keep that engagement on-site, which not only boosts time on page but also helps us better understand and connect with our audience. It’s been a valuable tool in driving reader interaction and building a more vibrant digital space. ### 17. The gold standard for support, communication, and partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Viafoura?** Their approach to customer care and communication should be studied — it's that effective. Viafoura is strategic, proactive, responsive and deeply invested in our business goals and journalism needs. They are clear and correct about ease of implementation, ease of use, their own feature roadmaps and how we might improve the efficacy of our reader engagement strategies. A real partner. **What do you dislike about Viafoura?** I don't have any feedback about downsides. Where there is a product wish or a business hurdle we are trying to solve I trust that Viafoura and we will find a better road together. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is trying to solve the business objective of increasing engagement and building first-party data, and the journalism objective of building an engaged community by enabling civil discourse and healthy debate in an environment free of harassing or hateful comments. ### 18. Exceptional partners **Rating:** 5.0/5.0 stars **Reviewed by:** Louis P. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Viafoura?** The collaboration between Viafoura and Radio-Canada is nothing less than exceptional. The feedback and the answers on requests are so quick and valuable we often feel like we are working on the same team a not with a provider. Sean is always up for a challenge, he answers quickly and is really proactive on give us the best feedback possible to help us enrich our users experience. The developpers on their teams are also so quick finding solutions to the issues we are facing, we could not wish for a better collaboration right now. **What do you dislike about Viafoura?** I'm just beginning exploring their CMS Quicksight, I feel there some room to make it a bit more user friendly but nothing to complain about right now. **What problems is Viafoura solving and how is that benefiting you?** Make it easy for people to express themselves and exchange with each other on content we produce. ### 19. Responsive team with helpful solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Viafoura?** I really value the wide range of solutions that Viafoura provides and the quickness in responding whenever support is needed. The team is responsive, pleasant to work with, and always ready to help find the right solution. **What do you dislike about Viafoura?** There are no major issues to dislike. Occasionally small challenges come up, but the team is quick to respond and resolve them, which makes the experience very positive overall. **What problems is Viafoura solving and how is that benefiting you?** Viafoura provides a smooth and reliable commenting system that makes it easy for readers to engage with content. It not only lets users comment, like, and react, but also encourages them to register, helping us understand engagement levels and gather valuable user data. Overall, it’s a seamless solution that strengthens community interaction while giving us insights to improve the experience. ### 20. Easy onboarding and great set of community features **Rating:** 5.0/5.0 stars **Reviewed by:** Jared D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Viafoura?** From the first onboarding call right through the launch day the Viafoura team was an absolute pleasure to work with. We got all of the features set up with ease thanks to the great documentation and amazing customer support from the team. Our community really has enjoyed the features so far. **What do you dislike about Viafoura?** The analytics dashboard is a bit confusing when you are first getting started. **What problems is Viafoura solving and how is that benefiting you?** We are able to engage our community on our website now using the suite of features that Viafoura offers. ### 21. They have the most thorough team in place **Rating:** 5.0/5.0 stars **Reviewed by:** Andres R. | Digital technology director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Viafoura?** I have consulted with developers, integrators, and we all agree that Viafoura's team is a dream to work with **What do you dislike about Viafoura?** Have not found anything just yet that can be considered a problem. **What problems is Viafoura solving and how is that benefiting you?** Viafoura maintains a responsible management of the user comments in our articles, protecting them from potential misuse as it guarantees the right to participate ### 22. Viafoura is rocking it! **Rating:** 4.5/5.0 stars **Reviewed by:** Neil O. | Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Viafoura?** Strong technical product support when it comes to implementing new features. **What do you dislike about Viafoura?** They have too many good ideas and suggestions and I can't keep up with them! **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping drive reader engagement, and cultivate a loyal community across our properties. ### 23. Very easy to work with from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Viafoura?** They offer a way to contact them via Slack, which makes it very easy and convenient to reach out to them if I need anything. They are also very friendly and professional during meetings. I really feel like they are on our team and are hoping for us to succeed as we use Viafoura on our website. **What do you dislike about Viafoura?** Nothing comes to mind! Any issues that have come up have been resolved quickly. **What problems is Viafoura solving and how is that benefiting you?** Our site lacks any kind of user community. We now have a way for users to interact on the site and with each other. ### 24. Great collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Viafoura?** They are very upfront. They know our integration of their tool very well, and they are eager to share data beyond what we can get ourselves with our internal reporting, and their Quicksight platform. Sean is always ready to help, as are their developers. The relationship between our development team and theirs seem fluid and easy. **What do you dislike about Viafoura?** The back-office for a non-user does not seem like the most user-friendly, but I may not have all configurations that a user has. I am a product manager so I don't use the tool on a daily basis. I have not heard complaints from users and moderators. I feel like our integration of the tool is the downside, meaning that there seem to be a lot of low-hanging fruits for us. Sean and Dalia are quick to spot our blind spots in our implementation, so that is always appreciated and helpful. **What problems is Viafoura solving and how is that benefiting you?** UGC UGC plays a big role in our industry, and VF helps us bridge many gaps in this offering. ### 25. A Trusted Partner in Growing an Engaged Reader Community **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Chief Product and Innovation Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Viafoura?** As Chief Product and Innovation Officer, I focus on aligning product decisions with strategic goals, fostering community, and driving revenue. At The Dallas Morning News, and previously at the Toronto Star, I’ve seen how an engaged and well-moderated community can transform the connection between newsrooms and their audiences. Viafoura helps us drive registrations, host respectful discussions, and protect our journalists while building a thriving community. It goes beyond moderation, creating community-driven content experiences that subscribers value and we can monetize. By integrating Viafoura, we’ve scaled moderation and enhanced our ability to deliver content that deeply resonates with our audience. **What do you dislike about Viafoura?** No solution is flawless, and community management challenges constantly evolve. Yet, Viafoura’s proactive partnership and dedication to meeting new needs consistently stand out. **What problems is Viafoura solving and how is that benefiting you?** Hosting a virtual town hall on every article drives traffic, engagement, and revenue but requires careful moderation to protect journalists, prevent hate speech, and combat misinformation. Viafoura empowers our product and editorial teams with human and AI moderation and cross-team engagement strategies. By helping readers feel heard and valued, Viafoura strengthens the connection between audience and journalism, making them an essential partner for community-driven growth. ### 26. Instant Data Access and Engaging Community Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Viafoura?** I love being able to quickly access data and take part in conversations with our community of users. **What do you dislike about Viafoura?** I wish the reports were more dynamic and easier to build for the user. **What problems is Viafoura solving and how is that benefiting you?** Building a stronger commenting community and adding value to our online community of commenters. Also creating stronger ways for us to engage with them too. ### 27. Positive vibes only **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Viafoura?** Working with our Viafoura partner has been nothing short of delightful. Danielle is always on top of it and quick to answer questions and jump in with support. **What do you dislike about Viafoura?** We've had some difficulties pairing the Viafoura data with our own data collection system, which limits how much performance analysis I can do. We're working on a solution and the VF team has been excellent partners in this solution, but this has been a hindrance to our rollout and ease of use. **What problems is Viafoura solving and how is that benefiting you?** Viafoura allows our users to comment, which is a feature we wouldn't have otherwise. ### 28. A happy Viafoura user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Viafoura?** Easy to use - and team are very helpful, including Sean who always replies to emails and is super helpful during calls. Moderation team always keep me up to date with any issues, and reply fast to any of my concerns. **What do you dislike about Viafoura?** Though tricky at first, Viafoura is easy to navigate with a team at hand to help. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping shape the community, offering great advice and help along the way. ### 29. Full-featured commenting system, excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Alex D. | Sr. Director, Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Viafoura?** AI-based moderation that identifies spam, obscenities, and even politically charged language, and puts them into a moderation queue for our staff to review. **What do you dislike about Viafoura?** Reporting/analytics are difficult to to access and use. **What problems is Viafoura solving and how is that benefiting you?** Encouraging site engagement by our site visitors and freeing up our sites' content teams when it comes to moderating comments. ### 30. Viafoura is not just a product vendor, they are a community engagement partner **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn S. | Sr. Director, New Products & Experiences, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Viafoura?** When you sign a contract with Viafoura, you get more than a suite of products, you get dedicated partners who are committed to setting you up for success beyond implementation. Everyone I have had the opportunity to work with on the Viafoura team is a true partner who not only wants to understand our business goals, but will make recommendations and work with us to ensure we reach those goals. The AI + human moderation services that Viafoura has continued to invest in keep conversations civil and productive -something the Viafoura team keeps top of mind when they are building their products and piloting new features. They understand the importance of community, and have proven that they genuinely care about healthy online discourse. **What do you dislike about Viafoura?** If there is one thing I would improve about Viafoura, it would be their moderator dashboard. I work for a company that has multiple properties, and I would love have the option to run searches and change site settings across every property from a central location - this would make it so much easier to make adjustments and scale tests. **What problems is Viafoura solving and how is that benefiting you?** As a local news organization, it is critical to find ways to deepen our relationship with our audience, leading to more frequent visits and higher levels of engagement. If we can get more people to engage in some way, those audiences tend to convert to paid subscribers, and stick around a lot longer. We also believe that we can earn more trust with our audience by giving our community more opportunities to engage in civil conversations with our journalists and eachother. ### 31. Viafoura's key role in enhancing The Independent's comment community **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Registered Audience Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Viafoura?** Viafoura has significantly supported The Independent’s efforts to create an active, welcoming comment community. By providing valuable data, feedback, and best practices, Viafoura has aided in the success of our interactive initiatives like AMAs and debates, which have driven engagement and attracted first-time commenters. This support has enriched discussions, making the comment section a hub for diverse participation. Viafoura’s powerful moderation tools have been key to balancing dynamic discussions with civility. The “top comments” feature has incentivised quality contributions and set a benchmark for respectful interaction. This proactive approach has improved conversation quality and maintained a safe, inclusive environment by mitigating potential issues and ensuring user trust. The Viafoura team’s reliability and responsiveness have been crucial. Their tailored solutions, swift troubleshooting, and consistent support with moderation have allowed The Independent to maintain seamless user experiences and focus on fostering community growth confidently. **What do you dislike about Viafoura?** No complaints at all, the team are quick to respond when any issues arise day-to-day, There could be room for improvement in the usability and interface of the back-end analytics in Viafoura. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is addressing several key challenges for The Independent, notably in fostering user engagement, maintaining a civil environment, and providing consistent platform support. Their moderation tools tackle issues related to toxic behavior and low-quality contributions, ensuring that discussions remain respectful and inclusive. This boosts reader confidence and participation, creating a safer space for dialogue. Additionally, Viafoura’s feedback and moderation support helps optimise community initiatives, supporting informed decision-making to drive first-time and returning commenter engagement. Their reliable support allows The Independent to manage its comment section efficiently, reducing downtime and operational strain. ### 32. More than satisfied with Viafoura **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Viafoura?** The onboarding team is awesome - Knowledgable, supportive and helpful. Extensive documentation is helpful for the implementation teams to be self-sufficient. I believe the integration with our platform was relatively easy. **What do you dislike about Viafoura?** Don't have any major dislikes - but would like to see more tracking at the visitor and topic level **What problems is Viafoura solving and how is that benefiting you?** We are thinking of Viafoura as an "engagement" wrapper around our web sites - advancing our platform from a publishing platform to an engagement platform. ### 33. Implemented commenting system on digital stories and for live updates with breaking news. **Rating:** 4.5/5.0 stars **Reviewed by:** Karen B. | Vice President, Digital Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Viafoura?** It's very easy to use. Moderation consoles were easy to set up, settings are clear and easy to change. Support has been very good during implementation and when issues come up. Our weekly calls have been very helpful in learning more about the tools and with suggestions from the Viafoura team for increased reader engagement. **What do you dislike about Viafoura?** We use auth0 for subscriber logins to our websites. This has caused some confusion with logins for our internal moderators and also issues with roles for live blogging. It has affected the way we handle editing on live blogging when there are multiple people contributing to the content. **What problems is Viafoura solving and how is that benefiting you?** We implemented Viafoura to take the place of an outdated and hard to maintain commenting platform. It has allowed us to improve the way we moderate comments and has given us a live blogging tool. We previously did the bulk of our "live reporting" in Wordpress, which was less than ideal for workflow and for searchability of the content. ### 34. Exceptionally great customer support and great product with some small kinks. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff J. | Manger, Segmentation & Deliverability, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Viafoura?** Viafoura is a great looking, user-friendly commenting section with lots of cool features. It's easy to register, easy to use, and easy to navigate. The Profile, Feed and Community are great features. We also like that Viafoura sends email notifications when users receive a reply to their comment. Viafoura also has a great admin & tracking dashboard. Lastly, Viafoura has exceptional customer support. They're quick to respond via email or Slack, and are proactive about engaging with us, to optimize our implementation of VF. I was part of the email notification setup team, and VF was easy to work with when intergrating those into our branding. **What do you dislike about Viafoura?** From my perspective, I don't see anything unhelpful or any glaring downside to using VF as of yet. I have limited experience with other commenting platforms that could compare to VF. However, one small change I'd like to see is that the email notifications toggle switch defaults to "ON" instead of "OFF". Also, I've noticed the email notification toggle switches itself "OFF" automatically on some of my accounts. I haven't check that recently. The other small dislike I had with VF occured when I was testing the email notifications. Some of the benign comments that I posted, would go into moderation and even get rejected on some of our websites. While other times, my comments posted immediately. Maybe the moderation settings were extra sensitive at that point? Also, the time of the comment moderation process seemed to vary from a minute or 2, to up to 15 minutes. I haven't tested this lately, but it was noticable while I was testing the email notfications. I'd also like to see more email performance data in the VF dashboard using common email tracking points like: Sent, Bounced, Opened, Clicked, etc. **What problems is Viafoura solving and how is that benefiting you?** We want to maximise user engagement and retention, and VF helps with that. ### 35. Solid product. Great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Viafoura?** I really appreciate how responsive and supportive the Viafoura team is. They are always incredibly helpful with real-time issues + inquires. **What do you dislike about Viafoura?** Nothing to call out at this moment since the technology, support, and customer service are superb. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is a one stop shop for for our engagement needs - comments, likes, and engagement strategies. This product makes it so that we do not need to build a consumer product + covers a lot of user engagement strategies [via CSM] that we would not be able to do on our end. ### 36. Viafoura has kickstarted our commenting engagements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Viafoura?** I truly enjoy the proactive communication I have with the ViaFoura team. The software has been easy to navigate and train to others. The AI moderation tool works great to reduce my work load, **What do you dislike about Viafoura?** Sometimes the moderation tool opens with multiple moderation queues. **What problems is Viafoura solving and how is that benefiting you?** increasing registrations and engagements through comments. ### 37. Community Is Collaborative **Rating:** 4.0/5.0 stars **Reviewed by:** Malcolm X. | Senior Product Manager, Audience Relationships, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Viafoura?** Partnering with Viafoura's team has been a top tier experience. I've worked with several vendors over the years and I've not seen any team match what Viafoura's brings to the table. Not only are they enjoyable to work with as people, but they are also consumate professionals that bring their expertise to everyday collaboratin with our team. **What do you dislike about Viafoura?** I wish the Viafoura data product were less nascent and more out of the box. In an ideal world, we'd be internally capturing much more today than we can. **What problems is Viafoura solving and how is that benefiting you?** I support all things related to productizing our user engagement strategy. That includes feature sets like the ones Viafoura provides us. This tool is helping us meet our overall goal of keeping our users more engaged, especially by way of generating sustainable and scalable repeat engagement. ### 38. A partner that really cares about your success **Rating:** 5.0/5.0 stars **Reviewed by:** Marc G. | Principal director, Digital growth and Publisher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Viafoura?** We were looking for ways to increase the engagement of our users and feed the conversation with our communities. Our search made us discover Viafoura and their commenting solution. But on top of their easy to implement commenting technology, their world classs, culturally acute moderation services and their technical support, we found incredible human beings dedicated to their craft and who really cares about your success. Working with them is a real pleasure, knowing that we are pushing each other forward. **What do you dislike about Viafoura?** There is no major downside in working with Viafoura. **What problems is Viafoura solving and how is that benefiting you?** We wanted to interact more with our communities and could'nt see how we could develop such features from a technical standpoint. But the more important, we knew we could'nt invest the time and effort in moderating each and every comment we would receive on our platforms. That's why their multi-level comment moderation service was a game-changer for us. Theur automated moderation service manages most of the cases and then, their professionnal, French-speaking moderators take the next turn, which makes us confident. ### 39. From a moderators perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Community Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Viafoura?** Viafoura is an overall effective way to organise and prioritise an overwhelming number of comments, making moderation a lot more manageable. The ability to set up queues is particularly useful for when unpredictable breaking news is gaining a lot of traction, and comments are left across articles unrelated to the topic. **What do you dislike about Viafoura?** The software is prone to glitching, particularly when moderating in the front end of articles and when more than one person is using the account. Sometimes the automatic moderation feature is overly sensitive. **What problems is Viafoura solving and how is that benefiting you?** Viafoura makes workflow a lot easier when it comes to prioritising comments and making sure the tone of the comment section is set appropriately. ### 40. Very responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Namrata D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Viafoura?** Viafoura provides a solid platform for community interaction and user engagement. What stands out most is their incredibly responsive support team - issues and bugs are addressed quickly with great turnaround times. **What do you dislike about Viafoura?** Occasional bugs do surface but those are quickly resolved. **What problems is Viafoura solving and how is that benefiting you?** User engagement ### 41. A versatile console that's very effective in fast-pacing settings **Rating:** 4.0/5.0 stars **Reviewed by:** Fran D. | Community Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Viafoura?** My favourite feature about Viafoura is the possibility of creating bespoken queues and searches which allow to isolate certain topics or items to moderate. This is incredibly helpful in a news environment, where moderation needs and scope change quickly. The console is also easy to use overall and it makes day-to-day moderation immediate and effective. **What do you dislike about Viafoura?** The fact that only one account (to the best of my knowledge) can be used as the master account makes the console a bit glitchy. **What problems is Viafoura solving and how is that benefiting you?** Thanks to filters, we can spot legally risky content by using bespoken key words which would otherwise elude the automod filter. ### 42. Viafoura's Moderation and Communication are Second to None **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan M. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Viafoura?** Viafoura has been a true partner in launching commenting on our sites. At each decision point and roadblock they have been quick to get us any information that helps us move forward with stakeholder approval. They also offer a level of moderation that creates comfort for our brands and their advertisers. Several of our sites had previously had comments and we decided to abandon them with a previous partner as the amount of work it took to keep them from turning toxic was too much, but Viafoura has made it a breeze and the communities are flourishing as a result. **What do you dislike about Viafoura?** Initial launch with viafoura was shakey not due to any failurwe on their side, but because we were a new type of partner for them and the documentation was still being built out. They weere able to turn this into a positive and itnegrate a lot of our feedback quiuckly though. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is allowing us to confidently, quickly, and repeatably launch commenting across our portfolio of sites. We had little to know user interactions for the previous few years because other attempts at building community were too onerous nad the moderation required more bandwidth than we could spare ### 43. Modern, progressive tools for forward leaning publishers. **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin T. | Chief Digital Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Viafoura?** Viafora's Customer Success team is incredibly helpful and accessible. All team members take the time to understand challenges and deliver ease of use solutions to those challenges. Whether we're talking about moderation, monetization or data we have a solution for everything. **What do you dislike about Viafoura?** Not much, this is a solution that makes sense for interactive media based publishers. **What problems is Viafoura solving and how is that benefiting you?** I'm really exicted about moderation and data acces to help understand and inform first party data decicions both enhancing our user problems and enriching data for advertisers. ### 44. An incredible team of people who are eager to help clients achieve their goals! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle M. | Senior Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Viafoura?** It's a high quality product with a surprising amount of customization options. The Viafoura team truly sees our success as their success! They're friendly, resourceful and knowlegable about their product and how it can influence their client's revenue and engagement goals. One of the best customer care experiences I've had working with vendors. I've loved working with the Viafoura team! **What do you dislike about Viafoura?** I honestly haven't experienced anything negative or dissappointing — they do everything they can to ensure their products are seamless and engaging for our users. They're a very dedicated team! **What problems is Viafoura solving and how is that benefiting you?** We've wanted to add commenting back to our sites in way that was more custom and engaging — we've been able to do that pretty seamlessly with Viafoura. We've also been able to add live blog, which is becoming a huge hit with our audience. As Sr. Product Designer, I've been able to work with Viafoura to look and feel native to our sites — something that isn't always an option with vendors. ### 45. Your best friend for engagement! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth F. | Senior Visual Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Viafoura?** I've worked with Viafora for over three years as part of my role as a product designer. They have been integral partners in helping us build and modernize our online engagement. Their team is always there for us and works hand in hand with ours to create sophisticated products that put our users first. Because of viafora's excellent moderation capabilities and customer care, we can launch products that get millions of views and interactions without worrying that they'll become hubs for abuse. Our reputation is so important and we never have to worry with them on our side. Special shout out to Dahlia and Sydney for being such amazing representatives of their organization! **What do you dislike about Viafoura?** Nothing! It's great, I appreciate yall so much. **What problems is Viafoura solving and how is that benefiting you?** Real time moderation, both AI and people driven. ### 46. Once implemented, Viafoura works great and the support is top-quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Viafoura?** The implementation and integration of the different Viafoura components is pretty straight-forward. The documentation is detailed, although sometimes I felt like some information was missing, but Viafoura support team was always available to clarify any doubts. **What do you dislike about Viafoura?** The most frustrating part of working with Viafoura, on a development standpoint, is that most of its components do not work on localhost. This has forced us to make many manual deployments in our sandbox environment to make sure the features work as expected. This was particularly cumbersome when trying to fix a bug, because you have to try and see if some small adjustments in the code do the trick. So you might be only modifying one line of code, but it was taking me +15min to see the impact of the change because I had to build the bundle and then deploy it in our sandbox environment. **What problems is Viafoura solving and how is that benefiting you?** Viafoura promotes customer engagement and participates in improving the the pageview numbers and ad revenue. ### 47. Always get very quick response to any issues and I find the system very intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Viafoura?** The system is easy to navigate and reponds quickly to changes. Customer support is quick to respond. **What do you dislike about Viafoura?** Sometimes the procedures for doing things can be long winded - it would be better to be able to ban people directly from the comment. There is a way of doing this currently, but it rarely works. **What problems is Viafoura solving and how is that benefiting you?** Viafoura ensures that our commenters have a safe and enjoyable experience in our forums. It clears the majority of bad actors by way of a sensitive AI filter which cuts the moderation down hugely. It makes it very easy to find users and view their histories - again this comes in very handy when deciding whether or not to ban a user. The system cuts down on traffic for us and allows us to keep a tight rein on safe spaces. ### 48. Great partnership with a brilliant, cooperative team **Rating:** 4.5/5.0 stars **Reviewed by:** Madeleine C. | Social Activation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Viafoura?** The whole team is extremely approachable, friendly & cooperative - with special cases / clients that need extra attention, Jeannie, Leigh, Dalia & Melissa are very adaptable & meet the client's bespoke requirments. **What do you dislike about Viafoura?** Occassionally we have bots slip through the comment section, which isn't hugely prblematic for Editorial or Originals, but some clients monitor the comment sections vigilantly and so requires some time on our side to manually moderate. **What problems is Viafoura solving and how is that benefiting you?** Across our various chanenls & platforms at LADbible Group, we amass an extremely high amount of comments, many of which are spam / hate speech / personal attacks or client attacks. Viafoura has been a massive help in shifting the optics of our comment section & alleviating internal pressure once assets go live with regards to comment moderation. ### 49. True partners **Rating:** 5.0/5.0 stars **Reviewed by:** Cody G. | Product Manager, Content, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Viafoura?** Viafoura is an excellent commenting platform for our users. It was easy to implement on our websites and apps. It also includes a robust and growing suite of additional features and functionality that has allowed us to increase engagement, convert anonymous users to registrants -- and convert registrants to paying customers. But most importantly, the Viafoura team are true collaborators who feel invested in our success. It has been a great partnership and a pleasure to work with such a talented team. **What do you dislike about Viafoura?** Like any commenting platform, ensuring user generated comments abide by our community guidelines can be a challenge. That being said, Viafoura offers both AI and human moderation services, which have proved very helpful in mitigating this risk. **What problems is Viafoura solving and how is that benefiting you?** Viafoura allows us to increase user engagement (time on page, pageviews per session) and actively supports our subscription business by providing a value proposition for users to become registrants and for registrants to become paying customers. ### 50. Viafoura helps us to look after and monitor our comments section for DC Thomson. **Rating:** 4.5/5.0 stars **Reviewed by:** Ross B. | Head of digital optimisation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Viafoura?** The helpful feedback provided by Jeannie in the team, helps us to reaffirm that we are on the right track. Examples of what's worked with other publishers has led to us creating similar content as well. It makes my job in telling the newsroom easier when we have statistics to back it up. **What do you dislike about Viafoura?** The log-in process is difficult and is sometimes a struggle to find what I'm looking for when I am in the back end of the website. **What problems is Viafoura solving and how is that benefiting you?** We are creating an online community which is helping to keep subscribers on our websites. One website is doing better than the other, and the data and feedback from Viafoura help me shape my advice and push the importance of the comments section. ## Viafoura Discussions - [What does Viafoura do?](https://www.g2.com/discussions/what-does-viafoura-do) - [What are the features of Viafoura?](https://www.g2.com/discussions/what-are-the-features-of-viafoura) - [What is Viafoura?](https://www.g2.com/discussions/what-is-viafoura) - [What is Viafoura used for?](https://www.g2.com/discussions/what-is-viafoura-used-for) - [Has anyone implemented badging for Viafoura users?](https://www.g2.com/discussions/has-anyone-implemented-badging-for-viafoura-users) - 1 upvote - [View Viafoura pricing details and edition comparison](https://www.g2.com/products/viafoura/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+17%3A31%3A03+-0500&secure%5Bsession_id%5D=351a8a42-adcb-4b51-8eea-7628b2ff7aaf&secure%5Btoken%5D=6993a551211ae2c21680ef865dcb6d3ac2787ca2a6a8655390c3b3b5aa67c352&format=llm_user) ## Viafoura Integrations - [Arc XP](https://www.g2.com/products/arc-xp/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Kirby](https://www.g2.com/products/kirby/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [PageSuite](https://www.g2.com/products/pagesuite/reviews) - [Piano Audience](https://www.g2.com/products/piano-audience/reviews) - [Sailthru by Marigold](https://www.g2.com/products/sailthru-by-marigold/reviews) ## Viafoura Features **Moderation** - AI Moderation - Moderation Tools - Comment Screening **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Commenting Methods** - Text Commenting - Emotional Reactions **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Comment Analytics** - Emotion Analytics - User Analytics **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Comment Features** - Location Tracking - Tagging - Emojis ## Top Viafoura Alternatives - [Disqus](https://www.g2.com/products/disqus/reviews) - 4.0/5.0 (23 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews)