# Viafoura Reviews **Vendor:** Viafoura **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 132 ## About Viafoura Viafoura's Community Operating System (CommunityOS) is the managed infrastructure 1000+ media brands rely on to build direct, owned audience relationships. Most media brands today are set up for consumption. Readers come in, read, and leave, and the value of that interaction is lost. CommunityOS changes that. Every on-site interaction (real-time conversations, Live Q&As, personalized notifications, community feeds) builds a richer picture of each audience member, turning passive visitors into active and loyal community members. Underneath every engagement tool is the infrastructure that makes it work at scale: open APIs and first-party data integration, 24/7 AI and human content moderation customized to each media brand's community standards, and assigned Customer Experience Managers who handle everything from onboarding to ongoing strategy. The result: a direct, owned relationship with your audience and a compounding asset your media brand controls. ## Viafoura Pros & Cons **What users like:** - Users praise Viafoura for their **exceptional customer support** , emphasizing their dedication and responsiveness in collaboration. (28 reviews) - Users value the **ease of use** of Viafoura, appreciating its intuitive interface and supportive customer service. (19 reviews) - Users value Viafoura for its **strong moderation tools** that support nuanced discussions and enhance online community engagement. (14 reviews) - Users commend the **easy setup** of Viafoura, appreciating stellar support and seamless integration throughout the process. (9 reviews) - Users value the **dedicated partnerships** Viafoura provides, enhancing community engagement and ensuring successful implementation and support. (9 reviews) - Attendee Engagement (8 reviews) - Users appreciate the **responsive staff support** of Viafoura, providing clear guidance and helping with community engagement. (8 reviews) - Users value the **excellent user interaction** provided by Viafoura, fostering community and thoughtful engagement among readers. (8 reviews) - Integrations (6 reviews) - Communication (5 reviews) **What users dislike:** - Users find the **red tape and complexity** in Viafoura's CMS to hinder streamlined operations and adjustments. (4 reviews) - Users find the **analytics dashboard confusing** and report difficulties in accessing and utilizing its features effectively. (3 reviews) - Users note the **limited features** of Viafoura, which can hinder performance analysis and ease of use. (3 reviews) - Users find the **missing features** in Viafoura frustrating, wishing for improved polls and admin panel functionalities. (3 reviews) - Users experience frustrating **technical glitches** with Viafoura, particularly during moderation and multi-user sessions. (3 reviews) - Users face **integration issues** with Viafoura, requiring significant internal resources and coordination for effective implementation. (2 reviews) - Lack of Integrations (2 reviews) - Limited Customization (2 reviews) - Access Issues (1 reviews) - Bugs (1 reviews) ## Viafoura Reviews ### 1. Great service, good vision, mixed results on the product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Viafoura?** The visionary features that encourage authentic interactions with users, like pinning comments and editor's pick. The account management and customer service is excellent. Shout-out to Dalia Vainer and Jeannie Doherty who were incredibly professional, supportive, and lovely to work with! **What do you dislike about Viafoura?** The backend for comment moderation and viewing analytics is clunky and out of date, and there is a lack of email notification options, which I believe they are developing. That said, our use case was very niche and complex. **What problems is Viafoura solving and how is that benefiting you?** Creating a two-way, authentic participatory relationship between our writers and readers, and between readers **Official Response from Dalia Vainer:** > Hi there! We truly appreciate your feedback on Viafoura and it's fantastic to hear that you love our visionary features! We understand your concerns about the backend and email notifications, and we want you to know that we're actively working on improving those areas. Thank you for partnering with us! ### 2. Driving monetization with registrations and engagement through Viafoura **Rating:** 4.0/5.0 stars **Reviewed by:** Tony C. | Director of Digital Media, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Viafoura?** Robust product that integrated smoothly into our technology; increased user engagement with additional insights on-site activity; responsive and knowledgeable service team **What do you dislike about Viafoura?** Nothing negative to report regarding Viafoura at this time. It has met our needs so far. We are still evaluating the monetization model, but always looking for more. **What problems is Viafoura solving and how is that benefiting you?** We are building a loyal digital community, and the Viafoura digital experiences and opportunities to showcase user-generated content are not only driving further engagement but also feeding into our first-party data strategy. **Official Response from Dalia Vainer:** > Oh wow, thank you so much Tony! We're thrilled to hear how Viafoura has been driving monetization and engagement for you, our robust product seamlessly integrates, while our responsive service team ensures a smooth experience. Thank you for choosing Viafoura & looking forward to a great partnership! ### 3. A very helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Viafoura?** Viafoura is easy to use from a user's POV - which is an important requirement for any product. It helps offer a safe platform for users to share their thoughts. I do like how the team at Viafoura is planning on bringing in new features that will improve the user experience even more. The team at Viafoura has been great to work with, and I'd like to give a shoutout to Jeannie who's always provided great support--be it with training on all features or how to use them to maximize the benefits. **What do you dislike about Viafoura?** This is a tad difficult to say but based on the feedback shared by our social media team, the moderation console could possibly be a little less complicated; it's not a big challenge per se. **What problems is Viafoura solving and how is that benefiting you?** It is very important for our product to be a safe space for the community and Viafoura absolutely addresses that. It provides a protective layer for our users to engage with the product carefree. ### 4. An amazing tool for engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Viafoura?** Very user-friendly format and incredible support from our rep! **What do you dislike about Viafoura?** No complaints. Very happy with the service and always learning new ways to use it. **What problems is Viafoura solving and how is that benefiting you?** Helping to engage and grow our online community and keeping inappropriate comments off of our site. ### 5. The Viafoura team are extremely helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Viafoura?** Viafoura is easy to pick up and learn how to use. The Viafoura team have been especially helpful in training our team on how to use the platform and get the best out of it with many valuable tips and tricks. The team has consistently responded to our queries, which made adapting to Viafoura a smooth process. I like the large variety of filters that can be used when creating queues and saved searches because it helps narrow down the number of comments that need to be moderated. **What do you dislike about Viafoura?** The sensitivity of the automod has taken a bit of time to get used to, but we have been working with Viafoura in refining how the automod responds to particular words. **What problems is Viafoura solving and how is that benefiting you?** Viafoura has helped us improve the quality and tone of our comments sections, enabling us to spot trolls a lot easier too. It has also improved the engagement in our comment sections, allowing us to build our reader community and highlight the best comments. ### 6. True partners in innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Viafoura?** The Viafoura team is awesome. They regularly go above and beyond to support us in gaining a deeper understanding of our audience and how we can engage with them in ways that support our business goals while improving the user experience. They have built arguments grounded in our data to help us get other teams onboard with our initiatives, saving us considerable time and energy. **What do you dislike about Viafoura?** It has been a real pleasure to work with Viafoura, and there really is no downside as far as I am concerned. It took us a while to get up and running, but now that we've fine-tuned our moderation guidelines, it's all working very smoothly. **Recommendations to others considering Viafoura:** Just do it -- a service like this makes all the difference in the world of often-toxic online comments. **What problems is Viafoura solving and how is that benefiting you?** Viafoura takes the time to understand our ecosystem and works to support us in ways that make sense both for our internal teams and our users. We see that the comments on our sites are helping to drive readers to register, and they are increasing the time readers spend on our pages. The comments on our sites are increasingly civil and thoughtful, which is nothing short of miraculous! **Official Response from Lauren Triance-Haldane:** > Reading this review made our day! Thank you so much for taking the time to share your feedback with us and the G2 community. We look forward to the continued growth of our partnership! ### 7. Awesome onboarding experience **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria I. | UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Viafoura?** Innovation within the digital publishing industry, the documentation was really helpful for all of us from the experience team and IT team, and the level of care exceeded our expectations. **What do you dislike about Viafoura?** There were some challenges integrating with another partners, other than that everything worked pretty well. **What problems is Viafoura solving and how is that benefiting you?** Getting to know our community and their interests in a more specific sense and is helping us to generate the engagement that we lacked previously and Viafoura. ### 8. ViaFoura takes comments to the next level **Rating:** 4.0/5.0 stars **Reviewed by:** Niels E. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Viafoura?** ViaFoura helps us with delivering value to our ocmmenters. **What do you dislike about Viafoura?** The migration to V3 was hard to perform. **What problems is Viafoura solving and how is that benefiting you?** Commenting and development. ### 9. Viafoura Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Viafoura?** The Viafoura team has been very helpful and responsive to our needs as a client. Jeannie Doherty has been a wonderful addition to the team and has been very proactive in recommending ways for us to improve our community tool focusing on customer engagement. **What do you dislike about Viafoura?** There could have been more preparation for some of our earlier training sessions on the Viafoura tool. **What problems is Viafoura solving and how is that benefiting you?** We have a new PO and Jeannie Doherty has been doing a great job onboarding them. ### 10. We increased audience engagement by 2.6X and monetized an untapped channel. Impressive. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Viafoura?** There's A LOT to like, so buckle up if you truly want to know how I feel about their products after nine months of use. That's enough time since implementation to let our users settle into the Viafoura ecosystem. Simplicity. (think Stripe but for engagement solutions) It's just a few lines of code and you're ready to go, seriously. Their products sit on top of your website, no database, no web server settings; it's a solution as a service and they do all the heavy lifting. Setup was quick and easy, even for large websites. Our developers didn't experience any delays, nor major challenges during install. If you need it, their documentation is some of the best I've used for a proprietary product. Support is fast to respond if you ever need it. They know their products and typically solve our issues with a single email; no back and forth. It's always a same-day response at-the-latest, and almost always a same-day solution. Stellar support is a rare thing to experience these days with vendor solutions. Capability. Viafoura's Conversations product enables social login and custom login, auto-moderation, ghost bans, push notifications, front-end & back-end moderation capabilities, user reward badges, and mid-comment-stream advertising. (not something you see elsewhere, not like this) New Monetization - The way they've put this product together lets us provide an easy-to-use comment section for our readers, and at the same time give our advertisers a new channel to reach those local, engaged users. Ad blindness is real, and this new position is a nice spot to mitigate that phenomenon. 2.6X engagement - Before Viafoura we used Facebook comments, which means users had to have a Facebook account to engage. Since switching to Viaforua and their multiple social login channels/custom login, we've seen a steady increase in user registrations and in user engagement (commenting). Their push and email notifications bring users back to the page to re-engage and we can see it happening in the reports. Recirculation is a big deal. Auto-moderation - The other side of the coin to increased registrations and engagements is dealing with more trolls and toxic commenters. Fortunately, there's an auto-moderator that catches most of the spam and toxic user-generated comments before it is even live. It's not perfect, yet, but it's light years ahead of the Facebook comment script we were using, and the tools on the front end and queue on the back-end are fantastic at saving time moderating. It's quick and easy to ban users who violate our commenting terms. Something important to keep in mind is that even the biggest giants of all Facebook, Twitter, Google, even they can't get the moderation problem solved with all their resources. Reporting - Unlike our last comment system (Facebook comments), we now own our data. That means we can run reports about user engagement, and even about how our staff uses the products. Their API is evolved and allows convenient, consistent access to our data. Scalability. Over 15 of our news publications rely on Viafoura's products to be our engagement conduit. Additionally, we've seen zero downtime in our 9 months of using their products and constantly see product improvements. I, truly, am impressed with their products. Live Blog This ingests all our tweets with a handle and hashtag (to filter just what we want from our Twitter feeds) and allows embeds, giving us the ability to create an ongoing, rich user experience. The user never needs to reload the page. Moderation of replies (if we allow them), uses the same control types and users interact with the same account they already have. I'd like to make a note about push notifications. We know these are already being phased-out of web browsers and could be gone in the next couple of years (at least for web). Viafoura has implemented an on-page tray that shows the user those same notifications, so it's already future-proof. **What do you dislike about Viafoura?** Opportunities for improvement? Improving the auto-moderator. Even the big guys like Facebook, Twitter, and Google can't solve this problem with all their resources yet, so I certainly don't expect Viafoura to be able to jump ahead of the game in this space, but if I had to pick something to continue to improve upon then this would be it. **Recommendations to others considering Viafoura:** Oftentimes we spend days researching the perfect solution to our problem, even for something simple like a pair of running shoes. I can tell you honestly that my experience with Viafoura has been nothing less than stellar. If you're looking for that perfect photo to print and frame, this is it. **What problems is Viafoura solving and how is that benefiting you?** More and more, our readers and website visitors are looking for a place they can engage in conversation online, and away from the big social media websites. Viafoura allows us to provide this safer commenting space in a way that's more controlled and with more features than our past systems. We've seen a 2.6X increase in user engagement. We also now monetize a new section of our site - comment streams. ### 11. Amazing to deal with and always ready to assist us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Viafoura?** Viafoura has been a fantastic partner for us... from our first site over a year ago, to rolling out their solution across our entire business. A big shout out to Matthew Harrison as well, who was always able to answer our support queries and even stepped in when we needed help with training! Really thanks to all at Viafoura! **What do you dislike about Viafoura?** Hmmm... not much really. I'd have think about that for a while **What problems is Viafoura solving and how is that benefiting you?** We needed to not only increase engagement with our online communities... but sustain it! With Viafoura's insights and their professional business services and advice; I believe we've found the right company to work with. ### 12. Viafoura makes moderating easier **Rating:** 4.5/5.0 stars **Reviewed by:** Jen L. | Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Viafoura?** There are far fewer comments to moderate because of Viafoura's algorithm and its moderation assistance. I am looking forward to adding other key features, such as author and topic follows. **What do you dislike about Viafoura?** Getting a hold of the moderating team can take time. **What problems is Viafoura solving and how is that benefiting you?** The amount of time devoted to moderation has decreased. We are also excited about the Live Chat opportunities that have been made possible via Viafoura. **Official Response from Lauren Triance-Haldane:** > Hi Jen, thanks for taking the time to review Viafoura. Saving time is always a good thing, so we're thrilled to have made that impact for your team. We look forward to seeing your future successes as you implement more engagement features. Thanks for your partnership! ### 13. Great documentation and first class support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Viafoura?** The implementation process and integration of Viafoura it's very straightforward. It has very good documentation and technical support it's great. Something that differentiates it from other platforms it's the support you get after going live, they care about their client's success and they're constantly offering insights about best practices. **What do you dislike about Viafoura?** The admin console's design looks a bit dated and needs a bit of a refresh. **What problems is Viafoura solving and how is that benefiting you?** The auto-moderation feature works better than we expected. Compared to other comment services it's easier to keep track of users and comments metrics. **Official Response from Lauren Triance-Haldane:** > Hello! Thank you so much for writing a review for Viafoura, and for your kind words about our support. We've passed along your feedback on the look and feel of the admin console so our product team can prioritize it accordingly. ### 14. Great tool thats helped us increase our user engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Mandip A. | Head Of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Viafoura?** It's easy to use, clean and gives our customers exactly what they need and the support from our Account Managers is awesome **What do you dislike about Viafoura?** The analytics webhook service isn't easy to use and doesn't supply us with all the data we want to plug into our analytics tool **What problems is Viafoura solving and how is that benefiting you?** Our user engagement was very low with our previous commenting tool, and Viafoura has addressed that by giving them a stable tool to use. The moderation system makes it very easy for our team to monitor and control any abusive content. The badging also allows users to identify authors quickly and converse with them about their article ### 15. We did our homework and Viafoura got an A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias B. | VP Partnership & Revenue, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Viafoura?** We represent more than 5,000 news outlets and digital media publishers. In late 2020, we conducted an in-depth market and competitive analysis to select an audience engagement and community-building partner for LMC members. Viafoura stood out from the crowd. Their technology aligns with our members’ core objectives of driving engagement to increase registrations, subscriptions, and first-party data. There are multiple products and features in Viafoura’s comprehensive audience engagement suite that allow for flexibility and diversity in engaging and monetizing readers. We have confidence in their ability to impact our members' business. The flexibility in their commercial model allows them to adapt to the unique needs and requirements of our diverse member base. Additionally, their AI-powered moderation system keeps our members’ sites civil and brand-safe, which, in turn, has driven an increase in engagement, retention, and frequency. **What do you dislike about Viafoura?** Onboarding can be challenging when integrating Viafoura with legacy or non-standards compliant identity management and authentication systems. **What problems is Viafoura solving and how is that benefiting you?** While there are many problems and opportunities the platform solves, we needed to find a partner that could help solve our members’ core business priorities. Those priorities include increasing registrations and customer acquisition, increasing on-site engagement and monetization, increasing retention and brand loyalty, and generating valuable first-party data and audience insights, which is a necessity given the future of 3rd party cookies. ### 16. Supercharged user engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Director, Digital Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Viafoura?** The implementation of this product, as well as the moderation features, make Viafoura an excellent solution for reintroducing user conversations on our Web sites. We are a local media provider and publish scores of stories every day. We had given up on commenting and live chats because of the limited time to moderate those conversations. Still, the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day, but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become more intelligent over time as we manually override its choices. **What do you dislike about Viafoura?** Early in the deployment, AI moderation was still learning, and more local moderation was needed. But in the past few months, we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well! **Recommendations to others considering Viafoura:** Give it a try. The entire Viafoura team makes our lives easier. **What problems is Viafoura solving and how is that benefiting you?** We wanted to increase engagement and community involvement on our sites, and the Viafoura functionality has made that much easier than it would have been otherwise. ### 17. Valuable, easy to use and great team to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Viafoura?** How much the team support us and provide assistance as soon as we require it. Everything has been explained so well and the software has been a fantastic upgrade. **What do you dislike about Viafoura?** The sensitivity of the automod has taken a bit of time to get used to. We are working with Viafoura to fix this and we still think there are aspects that require tweaking. **What problems is Viafoura solving and how is that benefiting you?** Determining how the automod is responding to certain words/tone and refining it to work for us. **Official Response from Lauren Triance-Haldane:** > Thanks so much for reviewing Viafoura! We're happy to hear you're satisfied with our software and support team. We're always available to help tweak the moderation side of things until you get it exactly where you want it; just say the word to your CSM or email support@viafoura.com. ### 18. Viafoura have help us bring our commenting community closer together. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Viafoura?** They have made it easy to manage the tens of thousands of comments we receive on sights daily. **What do you dislike about Viafoura?** We struggled with their documentation of Api's for a while but that was sorted out quickly. **What problems is Viafoura solving and how is that benefiting you?** It has been a fast and easy way to bring our users together and let them have their say. **Official Response from Lauren Triance-Haldane:** > Thanks so much for your review! We're sorry to hear you had trouble with the API documentation, and happy that it was resolved. If you have any additional suggestions for how to improve the documentation, please let your CSM know, or email us at support@viafoura.com. ### 19. Terrific product. Easy to use and install with great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Ed P. | Director of Interactive Media, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Viafoura?** Support and ease of use. Viafoura has improved the quality of comments. **What do you dislike about Viafoura?** I'd like a more mobile-friendly display for the commenting module **What problems is Viafoura solving and how is that benefiting you?** Reader engagement and the tone of the comments section **Official Response from Lauren Triance-Haldane:** > Hi Ed, thank you so much for reviewing Viafoura! We're delighted that our solution is having an impact on the quality of your comments. We also appreciate your feedback on improving the mobile experience; this is something our product team would like to talk to you about further, so they'll be reaching out! ### 20. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Viafoura?** The product itself is interactive, providing the writer with real-time feedback and notifications when others are typing, which encourages engagement. **What do you dislike about Viafoura?** The console would benefit from more features, such as being able to add badges within a user's profile page. **What problems is Viafoura solving and how is that benefiting you?** Our engagement in commenting has improved. **Official Response from Lauren Triance-Haldane:** > Thank you so much for taking the time to write a review! We appreciate you sharing that Viafoura has improved engagement in your comments section. Regarding your feedback on the console, our product team is always working on improving that. Please contact your CSM (if you haven't already) or support@viafoura.com so we can get more detail from you. ### 21. Good experience with VIAFOURA! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Viafoura?** modern solution and support team who answer quickly to the request. **What do you dislike about Viafoura?** there is no major negative point to note **What problems is Viafoura solving and how is that benefiting you?** The team is available and they are able to develop its solution to adjust it to specific requests. ### 22. Two minutes for Roughing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Viafoura?** Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to follow the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust. **What do you dislike about Viafoura?** I haven't come across anything that feels lacking in the time I've been working with Viafoura. **What problems is Viafoura solving and how is that benefiting you?** Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles. We simply wouldn't have the resources to undertake full human moderation of our community. ### 23. Building an engaging comment experience with a supportive Viafoura team **Rating:** 5.0/5.0 stars **Reviewed by:** Erin V. | National Director, Digital Strategy **Reviewed Date:** September 09, 2021 **What do you like best about Viafoura?** Viafoura is not just a platform for reader comments but a full engagement experience for our users. I appreciate the depth and thought put into the product and how these tools (and Viafoura's teams) help our newsrooms put the reader first. **What do you dislike about Viafoura?** Nothing of note — it's more so allowing for enough time on our end for training opportunities to make sure we get the most out of the plaform. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is a helpful tool to drive loyalty on our sites, which is table stakes for any media outlet. ### 24. A venn diagram of great team, great product and cutting edge features **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Viafoura?** The platform is cutting edge including AI engine, moderation services are industry leading and the VF team are progressive and great to work with. What they have works great, what they don't have that we might want they are more than happy to look at; new solutions and features that may be specific to us as a UK publisher. But most of all, I love that they 'get it'. A platform built by people who understand the user cases, background and our aims. **What do you dislike about Viafoura?** Not to be overly complimentary, but there's nothing to dislike. Moving to ViaFoura was a great step up from what we can offer our users, and in step with our 'mission to civilise' engagement. Their team, both platform and moderation, exceeded expectations. **Recommendations to others considering Viafoura:** I could rave about the platform, the moderation services, the interface and end user experience - which is great. But for someone who has worked with a number of providers over the last 15 years, it's good to feel excited about working with a commenting provider again. I've missed the excitement of working with people who genuinely understand the nuance of what we do, shares the passion and really want to work together to make even cooler stuff. If you've even run a commenting project where you just have to make do and never get your priorities and ideas on the table with a provider, this has been a breath of fresh air. I look forward to the future working with ViaFoura. **What problems is Viafoura solving and how is that benefiting you?** Moderation at scale in the UK publishing landscape and meeting responsibilities that come with that. A software solution that 'just works' and easy to implement. Sophisticated tools from our side and easy to use offering from the readers' side. An enthusiastic, knowledgable and receptive partner in our continuing drive for increasing engagement and debate on our titles. ### 25. Great product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Karl S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Viafoura?** Coming from the implementation and management side of Viafoura the support given has been outstanding. I also couldn't have asked for an easier product to implement. With many sites to support this is a huge deal. On the front end side it has been a very smooth transition from our previous product. Also the automated moderation has been great. **What do you dislike about Viafoura?** Nothing so far. Feedback has been postive, **Recommendations to others considering Viafoura:** We have been happy so far. You can feel confident that they will help you get up and running no matter what size project. **What problems is Viafoura solving and how is that benefiting you?** Ease of implementation and support on the backend. The automated moderation has been great since the location using the commenting system can be as involved as they want to be without being flooded with spam. This was an issue we dealt with regularly on our previous platform. Also, the ease in which you can launch and moderate a Live Story right on the page has simplified the process from previous systems. ### 26. Intelligent and powerful comment system **Rating:** 4.5/5.0 stars **Reviewed by:** jannys v. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Viafoura?** The automated moderation system from Viafoura is the best I have worked with. It's a tough world out there dealing with trolls. Their systems remove many offensive, racist, and inappropriate comments, freeing up producers' time to focus on journalism and engagement. We are also making use of their Live Chat and Live Stories features as two more "mid-funnel" strategies to keep people engaged and active on our own sites. Editors used them today to cover tropical storms and made extensive use of them during elections. And their support is top-notch. They helped us implement features and write community guidelines. They have listened to our product requests and have acted on several of them. **What do you dislike about Viafoura?** I would like to be able to add comments to help moderate and guide the conversations. The user metrics could be more robust. We have requested surveys for comment screens, and I would like more customization on user pages. **Recommendations to others considering Viafoura:** It is a solid system with good support. We explored many options, and they clearly came out on top. With a growing set of products and professional moderation services, you can do a lot with Viafoura. **What problems is Viafoura solving and how is that benefiting you?** Viafoura saves time for our digital teams while keeping comments as a site feature. Too many companies are abandoning comments, which is a big mistake given the importance of engaging users on their own digital properties. Our next big step is to get staff members to join comment threads to answer questions and explore issues with users. ### 27. Smart, powerful comment system **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin B. | Audience Development Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Viafoura?** Viafoura's automated moderation system is the best I've worked with. It's a tough world out there dealing with trolls. Their systems eliminate many offensive, racist and inappropriate comments, freeing up producer time to focus on journalism and engagement. We're also making use of their Live Chat and Live Stories features as two more "mid-funnel" strategies to keep people engaged and active on our own sites. Editors used them just today to cover tropical storms, and make heavy use of them during elections. And their support is top notch. They helped us implement features and write community guidelines. They've listened to our product requests and moved on several of them. **What do you dislike about Viafoura?** I'd like the ability to pin comments to help moderate and guide conversations. User metrics could be more robust. We've requested polls for comment screens, and I'd like more customization over user pages. **Recommendations to others considering Viafoura:** It's a solid system with good support. We explored many options, and they clearly came out on top. With a growing suite of products and professional moderation services, you can get a lot done with Viafoura. **What problems is Viafoura solving and how is that benefiting you?** Viafoura saves our digital teams time while also preserving comments as a site feature. Too many companies are abandoning comments, which is a big mistake given the importance of engaging users on your own digital properties. Our next big step is getting staff members to join comment threads to answer questions and explore issues with users. ### 28. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Senior Vice President, Content & Digital Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Viafoura?** The platform is powerful, and the level of service we've received from our ViaFoura team has been excellent. **What do you dislike about Viafoura?** The back end of the comment management system can seem a bit overwhelming to users who aren't accustomed to managing a large volume of comments. **What problems is Viafoura solving and how is that benefiting you?** It's still early in our partnership, but the main benefit we're seeing is a high level of confidence in the quality of automated moderation. We're seeing a better overall quality of comments on our sites. The Live Stories tool is also very simple and intuitive. ### 29. Viafoura fits to our business **Rating:** 4.0/5.0 stars **Reviewed by:** Fran H. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Viafoura?** It is a very flexible and configurable software, it makes easy the integration via fronted, api, .. tecnologies and they offer a really good customer care service. **What do you dislike about Viafoura?** Maybe the administration tool could be structured in a more usable way, but in general lines the offer a good quality product. **What problems is Viafoura solving and how is that benefiting you?** We offer a comments system in a large number of pages in our website (more than 3 million), intelligent comments moderation, integration with a third party identity management system, and business owners can manager their reviews. ### 30. Commenting moderation helps maximize time **Rating:** 4.0/5.0 stars **Reviewed by:** Felipe C. | Digital Subscriptions Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Viafoura?** Commenting moderation is much easier with Viafoura, saving valuable time that can be invested in other importants tasks. **What do you dislike about Viafoura?** Altough it helps saves time with it's moderation feature is it complicated to justify the investment based on that fact alone. **What problems is Viafoura solving and how is that benefiting you?** Commenting moderation is much easier with Viafoura, saving valuable time that can be invested in other importants tasks. ### 31. One of the best commenting products for newsrooms. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Viafoura?** The Viafoura team really listens to their customers and develops new products and features accordingly. They are one of the industry experts on comment moderation and comment features. Since we launched with them, they have always made our relationship a priority. They have provided regular updates on the product roadmap, and have developed several custom features for us. They readily make several staff members available for calls or any troubleshooting we need. **What do you dislike about Viafoura?** Sometimes their product team can be a little slow to roll out features. **What problems is Viafoura solving and how is that benefiting you?** Viafoura has cut down on toxic comments through it's auto moderation feature, which we are using on several of our sites. They have also made managing 100s of sites easy at scale. ### 32. Commenting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about Viafoura?** IA integration streamlined comment moderation process. **What do you dislike about Viafoura?** Dashboard was clunky — for moderation and analytics. **What problems is Viafoura solving and how is that benefiting you?** Improved commenting experience for users and moderators. Increased on-site engagement. ## Viafoura Discussions - [What does Viafoura do?](https://www.g2.com/discussions/what-does-viafoura-do) - [What are the features of Viafoura?](https://www.g2.com/discussions/what-are-the-features-of-viafoura) - [What is Viafoura?](https://www.g2.com/discussions/what-is-viafoura) - [What is Viafoura used for?](https://www.g2.com/discussions/what-is-viafoura-used-for) - [Has anyone implemented badging for Viafoura users?](https://www.g2.com/discussions/has-anyone-implemented-badging-for-viafoura-users) - 1 upvote - [View Viafoura pricing details and edition comparison](https://www.g2.com/products/viafoura/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+07%3A15%3A14+-0500&secure%5Bsession_id%5D=057c3550-2c33-4bd8-8e28-3c06513f15c7&secure%5Btoken%5D=e5d87571f75d588458f6dcf33e8a8237a54ffa9098a07c6f3c4325a4edb4877c&format=llm_user) ## Viafoura Integrations - [Arc XP](https://www.g2.com/products/arc-xp/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Kirby](https://www.g2.com/products/kirby/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [PageSuite](https://www.g2.com/products/pagesuite/reviews) - [Piano Audience](https://www.g2.com/products/piano-audience/reviews) - [Sailthru by Marigold](https://www.g2.com/products/sailthru-by-marigold/reviews) ## Viafoura Features **Moderation** - AI Moderation - Moderation Tools - Comment Screening **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Commenting Methods** - Text Commenting - Emotional Reactions **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Comment Analytics** - Emotion Analytics - User Analytics **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Comment Features** - Location Tracking - Tagging - Emojis ## Top Viafoura Alternatives - [Disqus](https://www.g2.com/products/disqus/reviews) - 4.0/5.0 (23 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews)