Viafoura Reviews & Product Details

We have been working with Viafoura since 2023, and we were able to implement their tools on our websites with minimal time and effort, and the Viafoura team supported us throughout the process. Our team has been collaborating with Laura, who is always quick to respond to any questions we have and stays updated on the work our development team is doing. This allows her to offer helpful suggestions on how we can make the most of Viafoura in the future. Additionally, the development team has assisted us in resolving some coding issues we encountered with the platform. All in all, this is a wonderful product and has helped grow our online community. Review collected by and hosted on G2.com.

The Viafoura admin panel can be somewhat confusing to navigate. I don't use it frequently, but whenever I do, I find myself needing to re-familiarize myself with where different options are, like the Site Settings. Review collected by and hosted on G2.com.

Viafoura has been instrumental in helping us build a more engaged and respectful community. Since launching earlier this year, we’ve seen a 139% increase in articles that receive comments, keeping readers on our platform longer and encouraging return visits. Their automoderation tool has reduced manual comment reviews by 75%, significantly easing the load on our moderation team. The platform is intuitive, and their team has been responsive and supportive throughout our partnership. Review collected by and hosted on G2.com.

Some documentation needs to be updated - we ran into a few scenarios where we followed the documentation steps, but then needed to go a different route per our Viafoura team. Review collected by and hosted on G2.com.

The great thing about Viafoura is the team and the support you get. They help instill best practices for community building and, most importantly, they help to build a playbook to encourage engagement and adoption. Review collected by and hosted on G2.com.

As with any pre-existing platform Viafoura has a semi-rigid set of integration opportunities, so if you have particularly unique integration needs then you may be better off augmenting Viafoura's features with CDP-type tools. Review collected by and hosted on G2.com.

What I like best about ViaFoura is how seamless and well-supported the entire experience has been. The platform itself is user-friendly and reliable, but what truly sets it apart is the team behind it, especially Laura, our Growth Customer Experience Manager. Her communication is always clear and organized, and she genuinely makes us feel supported every step of the way. The proactive follow-ups, both during onboarding and post-launch, have made a big difference. Plus, the moderation tools help ensure our community feels safe and well-managed, which is incredibly important to us. Review collected by and hosted on G2.com.

What I’ve found most challenging with ViaFoura hasn’t been the platform itself, but rather the internal development work required on our end to fully implement and integrate it. While ViaFoura’s team was supportive and communicative throughout, we did run into a few technical hurdles that took more internal resources and coordination than initially expected. Review collected by and hosted on G2.com.

Their approach to customer care and communication should be studied — it's that effective. Viafoura is strategic, proactive, responsive and deeply invested in our business goals and journalism needs. They are clear and correct about ease of implementation, ease of use, their own feature roadmaps and how we might improve the efficacy of our reader engagement strategies. A real partner. Review collected by and hosted on G2.com.

I don't have any feedback about downsides. Where there is a product wish or a business hurdle we are trying to solve I trust that Viafoura and we will find a better road together. Review collected by and hosted on G2.com.

The collaboration between Viafoura and Radio-Canada is nothing less than exceptional. The feedback and the answers on requests are so quick and valuable we often feel like we are working on the same team a not with a provider.

Sean is always up for a challenge, he answers quickly and is really proactive on give us the best feedback possible to help us enrich our users experience. The developpers on their teams are also so quick finding solutions to the issues we are facing, we could not wish for a better collaboration right now. Review collected by and hosted on G2.com.

I'm just beginning exploring their CMS Quicksight, I feel there some room to make it a bit more user friendly but nothing to complain about right now. Review collected by and hosted on G2.com.

I really value the wide range of solutions that Viafoura provides and the quickness in responding whenever support is needed. The team is responsive, pleasant to work with, and always ready to help find the right solution. Review collected by and hosted on G2.com.

There are no major issues to dislike. Occasionally small challenges come up, but the team is quick to respond and resolve them, which makes the experience very positive overall. Review collected by and hosted on G2.com.

From the first onboarding call right through the launch day the Viafoura team was an absolute pleasure to work with. We got all of the features set up with ease thanks to the great documentation and amazing customer support from the team. Our community really has enjoyed the features so far. Review collected by and hosted on G2.com.

The analytics dashboard is a bit confusing when you are first getting started. Review collected by and hosted on G2.com.

I have consulted with developers, integrators, and we all agree that Viafoura's team is a dream to work with Review collected by and hosted on G2.com.

Have not found anything just yet that can be considered a problem. Review collected by and hosted on G2.com.

Strong technical product support when it comes to implementing new features. Review collected by and hosted on G2.com.

They have too many good ideas and suggestions and I can't keep up with them! Review collected by and hosted on G2.com.