### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Online Community Management Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Online Community Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Online Community Management Software Articles [![How to Implement an Impressive Customer Marketing Strategy](https://learn.g2.com/hubfs/Customer%20Marketing@2x.png "How to Implement an Impressive Customer Marketing Strategy")](https://www.g2.com/articles/customer-marketing) [ ### How to Implement an Impressive Customer Marketing Strategy ](https://www.g2.com/articles/customer-marketing) Many companies spend a vast amount of their marketing budget on acquiring new customers. [ ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello") MC ](https://learn.g2.com/author/mara-calvello) by Mara Calvello [![2023 Trends in Online Community Management](https://learn.g2.com/hubfs/2023%20trends%20in%20online%20community%20management%20software.png "2023 Trends in Online Community Management")](https://www.g2.com/articles/online-community-management-trends-2023) [ ### 2023 Trends in Online Community Management ](https://www.g2.com/articles/online-community-management-trends-2023) This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.  [ ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A ](https://learn.g2.com/author/alanna-iwuh) by Alanna Iwuh [![Event Management Trends in 2022](https://learn.g2.com/hubfs/Event%20management-1.jpeg "Event Management Trends in 2022")](https://www.g2.com/articles/event-management-trends-2022) [ ### Event Management Trends in 2022 ](https://www.g2.com/articles/event-management-trends-2022) This post is part of G2's 2022 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts. [ ![Stephanie Graham](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie Graham") SG ](https://learn.g2.com/author/stephanie-graham) by Stephanie Graham [![The Ultimate Guide to Building an Online Community](https://learn.g2.com/hubfs/iStock-1016780008.jpg "The Ultimate Guide to Building an Online Community")](https://www.g2.com/articles/online-community) [ ### The Ultimate Guide to Building an Online Community ](https://www.g2.com/articles/online-community) Having trouble finding a community of like-minded individuals? Time to take matters into your own hands. [ ![Piper Thomson](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piper Thomson") PT ](https://learn.g2.com/author/piper-thomson) by Piper Thomson Show More ## Online Community Management Software Glossary Terms [![Discussions](https://learn.g2.com/hubfs/G2CM_GI304_Glossary_Article_Images-%5BDiscussions%5D_V1a.png "Discussions")](https://www.g2.com/glossary/discussions-definition) [Discussions](https://www.g2.com/glossary/discussions-definition) Discussions help businesses create a dedicated community of users and allow members to share thoughts. Learn more about the types, benefits, and more. by Whitney Rudeseal Peet [![Customer Community](https://learn.g2.com/hubfs/customer%20community.png "Customer Community")](https://www.g2.com/glossary/customer-community-definition) [Customer Community](https://www.g2.com/glossary/customer-community-definition) A customer community is a space for customers to interact with each other and company representatives. Learn more about its benefits and how to build one. by Alexandra Vazquez ## Online Community Management Software Discussions 0 [Are there platforms to build engaging online communities?](/discussions/are-there-platforms-to-build-engaging-online-communities) I’m evaluating online community management software right now and found some of G2’s top-rated tools. [**Gainsight Customer Communities**](https://www.g2.com/products/gainsight-customer-communities/reviews) This one stood out as a leader. It gives me a centralized place to connect customers with each other, with my team, and with helpful resources. I liked how it supports scalable engagement—it’s great for gathering feedback and building stronger relationships with users. [**BigMarker**](https://www.g2.com/products/bigmarker/reviews) If I want to host webinars or virtual events, BigMarker is my go-to. It’s ranked as the highest performer and comes packed with features for live, interactive sessions. I found it super helpful for fostering a community through events and presentations. [**Verint Community**](https://www.g2.com/products/verint-community-formerly-telligent/reviews) Verint caught my eye as a solid all-around solution. It offers tools like forums, blogs, and wikis—all designed to enhance self-service and streamline support. For me, it's a smart way to improve customer experience while reducing the load on support teams. [**Disciple**](https://www.g2.com/products/disciple/reviews) What I like about Disciple is how it lets me build a private, branded community app. It’s perfect if I want more control over my community space without relying on social media. It’s considered a niche choice, but that makes it a strong fit for tailored engagement. [**Circle**](https://www.g2.com/products/circle-so-circle/reviews) Circle has been trending lately, and I can see why. It offers an all-in-one space for discussions, memberships, and even hosting content. The interface is super clean, and it feels really intuitive when I’m trying to grow and manage a community. Really impressed with some of these tools, but I'd also like to get the community's input. If you have any experience with online community management, please share it. Building and engaging with an online community is not an easy task. I would recommend Gainsight Customer Communities. It's a scalable solution that my team uses to easily gain insights from our customers. Answered: Evan Sherbert on April 21, 2025 I’ve worked with a few community platforms, and I agree—tools like Circle and Disciple are great when you want focused, intentional engagement instead of noisy social feeds. For me, the key is giving members a reason to return beyond announcements or support threads. That’s why I’m also intrigued by more interactive, character-driven spaces like https://animeaicharacter.com/ While it’s not classic community management software, it shows how AI-powered personas, chat, and shared experiences can spark emotional engagement and sustained interaction. I think the future of online communities will blend structured platforms with immersive, playful elements that make people feel genuinely connected, not just organized. Answered: Dima Santarskiy on January 29, 2026 I’ve been exploring community platforms too, and honestly the biggest lesson for me was that the tool matters less than how people interact there. Even the best software won’t create engagement if members don’t feel comfortable participating. What worked for me was focusing on simple discussions, regular prompts, and giving people a reason to return. I’ve also noticed that smaller, more focused spaces tend to build stronger connections than huge open communities. Interestingly, I sometimes observe how interaction flows in places like nsfw ai chat https://ainsfw.chat/ it shows how important immediacy and personal engagement are for keeping people active in any online community space. Answered: Dima Santarskiy on March 5, 2026 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/are-there-platforms-to-build-engaging-online-communities/comments/new?remote=true) 0 Question on: Higher Logic Vanilla [Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?](/discussions/can-vanilla-be-integrated-with-the-rest-of-my-website-so-i-do-not-need-a-separate-login-for-the-forums-08788a1c-e0ee-485a-9d0e-bb1aef5fa28b) Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums? Yes you can. Vanilla supports SSO. Answered: Mél Attia on February 21, 2020 [Your answer](/discussions/can-vanilla-be-integrated-with-the-rest-of-my-website-so-i-do-not-need-a-separate-login-for-the-forums-08788a1c-e0ee-485a-9d0e-bb1aef5fa28b/comments/new?remote=true) 0 Question on: DASC© Featurebase Community Forum [DASC©: Welcome](/discussions/dasc-featurebase-community-forum-dasc-welcome) Welcome To The DASC© Featurebase Community Forum Hub This Is An Official Community Forum For The DASC© Featurebase Knowledge Base Answered: UhLukas @UhLukas on March 11, 2026 [Your answer](/discussions/dasc-featurebase-community-forum-dasc-welcome/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/online-community-management/resources?discussions_page=2) - [3](/categories/online-community-management/resources?discussions_page=3) - [4](/categories/online-community-management/resources?discussions_page=4) - [5](/categories/online-community-management/resources?discussions_page=5) - … - [20](/categories/online-community-management/resources?discussions_page=20) - [21](/categories/online-community-management/resources?discussions_page=21) - [Next ›Next ›](/categories/online-community-management/resources?discussions_page=2) ## Online Community Management Software Reports Mid-Market Grid® Report for Online Community Management Summer 2026 G2 Report: Grid® Report Grid® Report for Online Community Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Online Community Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Online Community Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Online Community Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Online Community Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Online Community Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Online Community Management Spring 2026 G2 Report: Grid® Report Grid® Report for Online Community Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Online Community Management Spring 2026 G2 Report: Momentum Grid® Report