--- title: Gainsight Customer Communities Reviews meta_title: 'Gainsight Customer Communities Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 268 reviews by the users' company size, role or industry to find out how Gainsight Customer Communities works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 268 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Gainsight Customer Communities Reviews **Vendor:** Gainsight Inc. **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 268 ## About Gainsight Customer Communities Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. ## Gainsight Customer Communities Pros & Cons **What users like:** - Users value the **user-friendly design** of Gainsight Customer Communities, making it easy and enjoyable to find answers and connect. (9 reviews) - Users find Gainsight Customer Communities to facilitate **meaningful user interactions** , enhancing customer connections and engagement insights. (8 reviews) - Users value the **easy brand customization** in Gainsight Customer Communities, enhancing collaboration and idea sharing seamlessly. (5 reviews) - Users value the **meaningful engagement** and collaborative opportunities within Gainsight Customer Communities for learning and sharing insights. (5 reviews) - Users value the **centralized feedback management** that simplifies idea sharing and prioritization within the community. (4 reviews) - Users highly value the **fantastic customer support** , enhancing their experience and fostering community engagement effectively. (3 reviews) - Users find the **active community** and **resourceful features** of Gainsight Customer Communities invaluable for collaboration and idea sharing. (3 reviews) - Customization (2 reviews) - Innovation (2 reviews) - Intuitive Design (2 reviews) **What users dislike:** - Users desire more **customization options** in Gainsight Customer Communities to better match their unique brand styles. (4 reviews) - Users find the **interface design lacking** , with suggestions for improvements in cleanliness and text invitation. (3 reviews) - Users face **difficult learning processes** with Gainsight Customer Communities due to ongoing updates and organization challenges. (2 reviews) - Users find the **difficult setup** process of Gainsight Customer Communities time-consuming and cumbersome, affecting initial usage. (2 reviews) - Users find the service **expensive** and note the limited budget-friendly options available for their needs. (2 reviews) - Limited Features (2 reviews) - Search Functionality (2 reviews) - Access Issues (1 reviews) - Content Management (1 reviews) - Users find **email issues** frustrating, particularly with alerts and lack of configurability in system emails. (1 reviews) ## Gainsight Customer Communities Reviews ### 1. Exceptional Gainsight Community Platform for Digital Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis B. | Senior Manager, Global Community and Social Media, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gainsight Customer Communities?** The Gainsight Community team is clearly thinking about the future of online communities. They're moving quickly to introduce meaningful AI capabilities that enhance the community experience, while still staying true to what makes communities valuable in the first place: the people and the authentic connections they create. Beyond the platform itself, the Gainsight Community team is exceptional. They have a knowledgeable, customer-focused team that genuinely partners with their customers, listens to feedback, and is committed to helping organizations succeed. It's exciting to see the direction they're heading, and I believe the future of the platform is incredibly bright. **What do you dislike about Gainsight Customer Communities?** Gainsight Communities still has room to grow in its analytics capabilities. While the reporting tools continue to improve, some search filters and reporting options are not yet readily available. I'm hopeful these enhancements will become a higher priority, as they would provide even greater insights and flexibility for community managers. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The Gainsight Community platform is highly scalable, enabling us to provide a thriving online ecosystem for our users. It gives our customers a central place to easily find information, ask questions, receive answers, and connect with one another. The platform's capabilities allow us to deliver these experiences effectively at scale, helping us support a growing global user base while fostering meaningful engagement and peer-to-peer collaboration. ### 2. Versatile and effective tool for customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Harshil B. **Reviewed Date:** May 29, 2026 **What do you like best about Gainsight Customer Communities?** I really appreciate how intuitive and flexible Gainsight is, especially when it comes to customizing features. The ability to configure widgets and segment community experiences has also been a game-changer, letting us personalize content for different user groups like senior leaders or regional audiences. Another standout is the collaboration with Gainsight’s team, they’ve been incredibly responsive and proactive. Oli, our CSM, made onboarding so smooth and always had innovative solutions for any challenges I brought up. The constant updates, like AI moderation tools or expanded functionalities for managing groups, show Gainsight’s commitment to improving the product. The integrations with tools like Skilljar, also make it easy to manage cross-functional workflows, saving a lot of manual effort. Overall, it’s been a powerful tool for boosting engagement and driving value both internally and externally. **What do you dislike about Gainsight Customer Communities?** One area where Gainsight could improve is the functionality within public groups. There currently isn’t a way to set permissions that restrict certain members from posting while still allowing them to engage with content, which would be helpful for managing groups like partner or announcement-only spaces. Additionally, while the platform offers impressive features and flexibility, there can be a slight learning curve for more advanced customizations, especially when working with HTML widgets or integrating new tools. That said, the Gainsight team is always helpful and quick to provide resources, which makes navigating these challenges much easier. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight is helping us centralize customer feedback through the ideation module, making it easier to prioritize feature requests and align with product roadmaps. Its segmentation tools allow us to personalize user experiences, while AI moderation and engagement features save time on community management. By simplifying workflows and fostering transparency with customers, Gainsight has improved engagement, reduced churn risk, and boosted alignment across teams, ultimately enhancing the overall customer experience and driving better results for our business. ### 3. A strong self-serve hub that can make customer success more scalable **Rating:** 4.0/5.0 stars **Reviewed by:** James D. | Customer Experience Operations Manager (Certified Gainsight Administrator), Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gainsight Customer Communities?** What seems strongest about Gainsight Customer Communities is the ability to create a more centralized, self-serve customer experience instead of sending people to a bunch of separate places for docs, training, support, and follow-up resources. It also looks especially valuable that Spaces can become a customer-facing shared area for success plans and collaboration, which feels more scalable and customer-friendly than maintaining spreadsheets forever. More broadly, this aligns with how Dariann and Chris seem to think about it: keep the experience in one source/system, weave the knowledge base into comms, and make the platform easier for customers to discover and use in the normal flow of adoption. **What do you dislike about Gainsight Customer Communities?** The main downside is that the vision is ahead of the current maturity in a few places. Even internally, there were still open questions around permissions, rollout timing, pending work, and how much of the experience would truly live in one place versus federating across multiple systems. There also seems to be some dependency on integrations and approvals to unlock the full experience, especially around Slack/community connections and AI-related processing, which can slow down rollout. And from a CS workflow standpoint, it only really works well if ownership shifts toward customer self-service and customer participation, rather than becoming another thing CSEs have to manually maintain forever. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities helps solve a pretty common CX problem: customers need one place to find the right information, ask questions, collaborate on plans, and continue their learning without bouncing across disconnected systems. It also helps make adoption and success planning more collaborative and scalable by giving customers a shared space to work from, rather than relying only on internal documents or one-off follow-up from the CS team. For teams, the benefit is better visibility into customer activity, more opportunity for proactive follow-up, and a more sustainable self-service model that can still surface unanswered questions and engagement signals back into Gainsight. ### 4. Flexible platform, awesome features, and top-notch customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina C. **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Communities?** I really appreciate Gainsight's flexibility and ease of use. The platform has so many features we can tailor to fit our needs, especially around community management. For example, the visibility and segmentation tools make it simple to create personalized experiences for users, like showing unique pages to different segments or gating content based on permissions. The analytics, like search data and click-through rates, have been super helpful in understanding what users are engaging with and finding areas to improve. What stands out the most, though, is the support from the Gainsight team. They’ve been amazing with walking me through features, helping brainstorm solutions, and even assisting with customizations like setting up a cleaner, more user-friendly guest experience. The consistent updates and new features, like AI search summaries and dropdown menu customization. **What do you dislike about Gainsight Customer Communities?** One thing I’ve noticed with Gainsight is that some features, like the email outreach tool, have limitations, such as only being able to target users active in the past year. It’s understandable for email reputation management, but it does require adjusting forecasting and occasionally using alternate tools to reach all users. Also, while the platform is user-friendly, some tweaks, like customizing guest user pages or setting up visibility permissions, require a bit of setup time or guidance. That said, the Gainsight team is always super helpful and responsive, which makes navigating these small challenges much easier. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight is helping us streamline our community management by providing tools to boost user engagement, track activity, and personalize experiences. Features like segmentation, analytics, and email outreach make it easier to bring users into the community and keep them engaged. It’s also been crucial for measuring the impact of community touchpoints and integrating multiple brands into one space. Ultimately, it’s helping us grow our user base while proving the value of the community internally. ### 5. Purpose-built platform that's easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gainsight Customer Communities?** Coming from a previous community platform with inadequate solutions for our support, product feedback, and customer engagement needs, it was clear that Gainsight built this tool with community managers in mind. They understand the value a community can provide to a business, and support me in making that a reality within my own company. It's straightforward to use, and we got great support during our implementation. I am proud to show off our community built on Gainsight, especially because of how much we were able to customize it to our exact needs and branding. Gainsight also fosters collaboration through features like segmentation for email campaigns and suggestions for cleaner workflows. Every time we hit a stumbling block, we’ve been able to talk directly with their product managers to find solutions, which says a lot about how much they value their customer partnerships. Everything just feels more intentional and impactful. Gainsight is clearly prioritizing and actively investing in growing Customer Communities - new releases that are legitimately solving problems are consistently delivered. **What do you dislike about Gainsight Customer Communities?** We've had a few difficult support experiences - issues that were quite debilitating took a significant amount of time and follow-ups on our end to obtain resolutions. The tool is also in active development. It's promising to see the work on it and attention Gainsight is giving to it, but unfortunately I find that we're often asking for more. The rollout of new features and abilities isn't typically smooth and can result in a letdown - we consistently discover issues or manage to "break" something through normal use. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our biggest priorities for our community are to scale support, obtain deep insights from our most engaged users, and drive success in our products. Gainsight Customer Communities is helpful on all of these fronts. For support - we're able to deflect a significant number of support tickets by redirecting users to our community where peers can answer their questions and an ever-growing repository of resources. For deep insights - we've made our community the definitive place for external product feedback and subsequently use integrations to pipe ideas into our product team's backlog. For driving success - we've enabled teams across our organization to share their deep knowledge of our products in an extremely powerful, interactive way. All of this is becoming increasingly important in our new age of AI - our community is a very powerful method for education and user success, and Gainsight understands this. ### 6. An Innovative Community Platform That Evolves With Us **Rating:** 5.0/5.0 stars **Reviewed by:** Richelle D. | Server **Reviewed Date:** May 21, 2026 **What do you like best about Gainsight Customer Communities?** What I love most about Gainsight is how intuitive and user-friendly the platform is. The widget-based configuration makes it so easy for my colleagues and me to self-serve and build what we need without constantly relying on IT or developers. It's ideal for lean teams like ours because we can take full ownership of designing and managing our community. Features like AI moderation and AI powered search enhance the overall experience for both our moderators and users. It's been great to see how Gainsight is investing in CC, we are constantly seeing updates and enhancements to the product. Also, the support has also been outstanding, their team is responsive, knowledgeable, and truly invested in helping us succeed. It’s clear Gainsight is a partner, not just a vendor. **What do you dislike about Gainsight Customer Communities?** Honestly, there’s not much to dislike about Gainsight, but if I had to point something out, it’s that the platform offers so much functionality that it can feel like there’s a bit of a learning curve upfront. For teams new to using Gainsight, it might take a little time to uncover all the tools and apply them effectively. That said, the Gainsight team has been fantastic at providing support and resources to help us get up to speed. They’re super responsive and always willing to jump in, which makes overcoming any initial adjustments much smoother and builds confidence in using the platform. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight CC has helped us create a centralized, modern space where customers, partners, and our team can connect, learn, and engage more effectively. As a lean community team, we needed a solution that was intuitive to manage, scalable as our community grows, and flexible enough for us to make updates independently without relying heavily on internal development resources. ### 7. Robust Features, But Front-End Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew K. | Community Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gainsight Customer Communities?** I like the 'Control' admin in Gainsight Customer Communities, which is excellent for managing content and users. It has a very user-friendly interface and allows for flexible filtering that can be saved as views and shared. I'm also impressed by the speed with which they are adding new features to the platform. In just a few months of using it, we've seen many new additions that improve the experience for both community members and the community team. It's very impressive how quickly they're moving. **What do you dislike about Gainsight Customer Communities?** We have a lot of employees that interact on the community. Having more granular permissions and the ability to do more from the front end of the platform instead of having to do everything in control would be nice. We have employees that only publish knowledge articles, for example, and they have to have pretty broad access in control to do so. It would be nice if they could do that from the front end without having to grant them access to the admin. Other small things include viewing user details like email addresses or pinning posts to the top of a forum. Anything like that requires pretty broad access to control. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use Gainsight Customer Communities for customers to ask support questions and to host tutorials, creating a knowledge repository that's easily searchable online. ### 8. Easy Setup and Highly Customizable Community Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jef V. | Customer Success Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gainsight Customer Communities?** I like that Gainsight Customer Communities is very easy to set up with good guidance from the Gainsight team. It's quite flexible and customizable, and I appreciate the further investment into customization and personalization. The ability to create dedicated custom pages, such as for our advocacy program or webinars, is a big plus. The role-based personalization is also valuable, as it allows customers to see content specifically relevant to them. Integration with Gainsight CS enriches community member profiles with data from our Customer Success Portal. **What do you dislike about Gainsight Customer Communities?** Nothing that immediately comes to mind **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use Gainsight Customer Communities to connect customers, address queries, and collect ideas. It serves as a landing page evolving into a customer portal. Customization for specific programs and personalization by role enriches user experience, while integration with Gainsight CS enhances community data insights. ### 9. Versatile platform with great support for growing stronger communities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 09, 2026 **What do you like best about Gainsight Customer Communities?** I really appreciate how Gainsight's platform integrates seamlessly with our needs at De Kindertelefoon and In je bol. The ability to customize features like the forum's look and feel or something as specific as toggling off "best answer" functionality has made it easy to cater to our unique community requirements. The tools are intuitive, and even with limited technical expertise, I've been able to make adjustments like CSS changes. The flexibility in implementation has been crucial for managing both our long-standing Kindertelefoon community and our newer In je bol platform. Another highlight is the excellent customer support. Whether it's addressing complex issues like the visibility of topics with a very large number of replies in Gainsight Control or providing guidance on new tools like the search analytics dashboard, their team is responsive and proactive. I’ve felt supported every step of the way, and Nadia, in particular, has been fantastic as a dedicated contact person. Knowing I can rely on consistent and tailored assistance has made using Gainsight not just productive but truly collaborative. **What do you dislike about Gainsight Customer Communities?** While the platform is robust, implementing changes can sometimes feel weighty, and we’ve had to carefully plan updates to avoid disruption. That said, Gainsight’s responsiveness and willingness to address these nuances have made these moments manageable, and overall, the positives far outweigh these small bumps. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight helps us manage and grow our online communities, enabling safe and engaging spaces for youth and young adults. It supports seamless moderation, user privacy, and content organization, which are key to our mission. Tools like search analytics and custom configurations help us understand our users’ needs and improve engagement. By simplifying day-to-day operations and providing actionable insights, Gainsight allows us to focus on our core goal of supporting and connecting with young people. ### 10. A Great Next Step for Customer Education **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Gainsight Customer Communities?** We've had a great experience with Gainsight Customer Communities. Prior to adopting the platform, we primarily relied on Skilljar for our customer education program. While Skilljar served us well, Gainsight has been a solid next step in our evolution, helping us expand beyond training and create a more connected customer experience. One of the things I appreciate most is how easy the platform is to use, both for administrators and end users. The interface is intuitive, making it simple to manage content, engage customers, and drive adoption without a steep learning curve. Gainsight Customer Communities has helped us strengthen our education and engagement strategy, and it's been a valuable addition to our overall customer success program. **What do you dislike about Gainsight Customer Communities?** There are very few things I dislike about Gainsight Customer Communities overall. If I had to identify an area for improvement, it would be that some advanced customizations and administrative workflows can take time to learn and occasionally require more configuration than expected. As the platform is highly capable, there can be a learning curve when setting up more complex use cases. That said, the platform continues to evolve, and the benefits far outweigh any challenges. The ease of use, strong customer engagement capabilities, and seamless support for our education initiatives have made it a valuable investment for our team. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities has helped us solve several challenges related to customer education and engagement. Previously, our learning experience was primarily centered around Skilljar, which worked well for delivering training content but offered limited opportunities for broader customer interaction and peer-to-peer engagement. With Gainsight, we've been able to create a more centralized destination where customers can access educational resources, find answers to common questions, engage with one another, and stay connected with our team. This reduces friction in the customer journey, improves content discoverability, and helps scale support by enabling customers to learn from both our resources and the community itself. The platform has also helped us bring together education, support, and engagement in a single experience, making it easier for customers to find value and for our team to foster stronger customer relationships. Combined with its ease of use, it has been a natural next step in the evolution of our customer education program. ### 11. ok but admin side access needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Gainsight Customer Communities?** The platform does a solid job of giving end users a central place to connect, share ideas, and post feature requests. The community engagement features work well for our customers, and overall the end-user experience is reasonably polished. When the Salesforce integration works as expected, it creates useful reporting between our community activity and our CRM data. **What do you dislike about Gainsight Customer Communities?** I have found the admin experience to be frustrating. Admin access requires both a separate end-user account and a linked admin account, which creates unnecessary confusion during onboarding and troubleshooting. The SFDC package errors are poorly documented, and we've experienced silent failures in the Salesforce integration with no clear alerts or logs to diagnose the issue. Better error visibility and a unified admin account model would go a long way. Additional support during incident management and guidance around SFDC package upgrades is something that we have flagged to Gainsight for improvement. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** A place for end users to connect with each other, post feature requests, and engage in discussions. It reduces support burden by enabling peer-to-peer help and gives our product team visibility into common customer needs through the idea/request features. It has been a success for us. ### 12. Very robust and growing every day **Rating:** 5.0/5.0 stars **Reviewed by:** Jess M. | Head of Service Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gainsight Customer Communities?** Gainsight's community product is very flexible: you can tailor how it’s built, choose from the available integrations, and shape the overall end-user experience. **What do you dislike about Gainsight Customer Communities?** It’s fairly bulky to set up. It works well for supporting larger communities, but it would likely be overly complex for smaller ones. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We’ve been able to bring all of our previously disparate, customer-facing resources into a single destination within our community. Our help center, academy, support, and customer engagement now all happen in one place. As a result, we can engage with customers earlier, gather more insight into their behaviors, and more easily spot opportunities for account growth. ### 13. Customer Communities is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Customer Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Gainsight Customer Communities?** I’m a member of multiple Customer Communities, and I’ve been an admin in the past. My company also uses this for our Community. This is probably my favorite of the Gainsight products. It’s easy to use, integrates with Gainsight CS seamlessly, and has a clean interface. It also connects with a bunch of other tools, which makes it straightforward to pull our information in. **What do you dislike about Gainsight Customer Communities?** I don't work closely enough with the product to have many concerns **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Connecting me to other customers for the communities I am in, and connecting our customers with each other. ### 14. Helpful resources to improve product usage **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola Z. | Strategic CSM, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Gainsight Customer Communities?** I used the resources offered by GS customer communities to search for information when I had doubts around features I was using to manage my clients relationships via GS. As a CSM I use GS everyday and counting on an active community of uses is a big advantage when it comes to solving common problems. **What do you dislike about Gainsight Customer Communities?** At first it was not easy to find. But after I few online searches I learned of its existence **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It helped me understand how the product works in details thanks to its documentation and the other product related questions made by previous users. If you have a technical doubt this is the best place to look for a solution ### 15. Great way of building your community **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gainsight Customer Communities?** Allowing customers and colleagues to connect to form a powerful bond and foster a closer relationship with our users **What do you dislike about Gainsight Customer Communities?** Not being able to move posts into different areas myself **What problems is Gainsight Customer Communities solving and how is that benefiting you?** inSided is allowing us to put documentation and content in front of the customer, but not only that it allows us to interact with the customer and answer any questions. It also allows customers to interact with each other so they can share what they're all up to and tap into eachothers knowledge. **Official Response from Katherine Schulte:** > Thanks for your review! ### 16. Helping scale Digital CS and gathering customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gainsight Customer Communities?** Helps run our one to many strategies. We are rolling out our community to help with customer feedback and allow them to up vote. **What do you dislike about Gainsight Customer Communities?** I've heard it can be difficult on the back end to manage some of the drag n drop. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customers can self-serve, access our training academies via search, and get answers from their peers. This will help drive down support tickets in the future. We get a deeper view into C360. ### 17. Partnering with our CS ops, education and digital teams **Rating:** 4.5/5.0 stars **Reviewed by:** Bo K. | Senior Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Communities?** Its very customizable and user friendly. It connects with our other systems **What do you dislike about Gainsight Customer Communities?** You need to have a bit more technical knowledge to administer **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Connecting our customers directly with CS ### 18. Powerful tool for data driven results! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa M. | Customer Success Advocate, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Communities?** Out of the box deployment! Synergy with GS Customer Success **What do you dislike about Gainsight Customer Communities?** Limited customizations which is a pro and con **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Community engagement ### 19. User Friendly and Feature Heavy Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Gainsight Customer Communities?** Good Support when you need it. Responsive Community, as you'd expect. Understanding and supportive CSM. **What do you dislike about Gainsight Customer Communities?** Can be slow to implement new ideas sometimes. Some feature updates aren't always 'perfect'. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Addressing industry downturn in Engagement and how our Community can turn mitigate this. ### 20. Great Community Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Communities?** Ease of use, continued innovation and advancements, and the amount of customization available. **What do you dislike about Gainsight Customer Communities?** There’s nothing in particular I need to call out about this. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities has enabled us to use a customized platform to curate relevant content for users of our solutions. ### 21. Valuable Insights Beyond Customer Interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Dipesh J. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Gainsight Customer Communities?** Good to get more than just customer interactions insights of the engagement with customers and active advocations **What do you dislike about Gainsight Customer Communities?** the design part can it be worked on and the niche **What problems is Gainsight Customer Communities solving and how is that benefiting you?** getting more deep into the customers ### 22. Best way to connect with customers and know their opinions! **Rating:** 4.5/5.0 stars **Reviewed by:** Diego H. | Special Services Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Gainsight Customer Communities?** The most helpful thing about Gainsight Customer Communities is being able to connect with customers and let them express their opinions on certain topics. This will let the customer know it's easy to use when reaching out to a customer representative about anything they want to ask. One of the best upsides would be to create brand loyalty with the customers for them to be using the platform itself frequently. **What do you dislike about Gainsight Customer Communities?** Least helpful thing would most likely be that most customers which are not Generation Z or Millenials would find a bit more difficult for them to enter these communities as of easy access and integration wise as other teenagers or people who are used to using technology. I believe that implementing a better resource and access for those who don't know about the website much will be something useful to use and have, with that Customer support is able to provide more information and help with that. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** For example not bringing in enough attention to a product or just to a website itself where we are trying to grow as a organization where we need a much more specific target audience for the brand to grow and for loyalty to increase as well. Gainsight Customer Communities have benefited organizations like mine and others as well when it comes to knowing the opinions of those customers about potential hazards or just things we should improve on which is always the best thing a company can get, feedback from the audience to know what's right and wrong. ### 23. Solid Platform for Customer Support Communities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Gainsight Customer Communities?** The two strongest features of Gainsight CC are their ease of use (both for customers and team) and integrations. These features made picking Gainsight CC an easy choice for my team. We were able to implement the platform quickly and get to work supporting our customers much faster than anticipated. **What do you dislike about Gainsight Customer Communities?** Permissions and architecture could use a lot of work in Gainsight CC. Permissions tend to be all or nothing and architecture is predominantly single level. For example, we'd like to be able to have an ideation area for employees and another ideation area for customers. Due to both permissioning and architecture, we can't. It's either-or, and can't be both. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** In our specific instance, Gainsight CC is a support community. We use it to provide scalable support, help, and inspiration to our customers in a 1:Many way. This means we're able to do a lot more with a lot less, and answers live many lives. Knowledge isn't trapped in emails or chat, and is easily searched and discovered. To frame that quantitatively, we've observed a 10-15% reduction in support tickets already and expect that number to increase as community matures. ### 24. Great experience using it **Rating:** 3.0/5.0 stars **Reviewed by:** Giorgos V. | Senior Tech Partner | IT & Data | Benelux, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Gainsight Customer Communities?** I really like how Gainsight Customer Communities brings people together. The platform is easy to use and helps me quickly find answers. It feels like a friendly space where everyone can share ideas and learn from each other. This simple design makes it fun and useful for my work. **What do you dislike about Gainsight Customer Communities?** One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities makes it easier to get help and share ideas. It solves the problem of finding quick answers by connecting me with others who have the same questions. This community support saves me time and helps me work better by learning from real experiences. ### 25. Great help to connect with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Georgios (George) A. | Senior Technical Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Gainsight Customer Communities?** It makes it easy to connect with other people and get answers. I have a feeling of a community when I can ask anything I want. It's pretty simple to use, and I like that you can suggest product ideas and get feedback. **What do you dislike about Gainsight Customer Communities?** The search function could be improved because it does not always show the best results and it might take some time to find what you want. Also, a bit more customization would be good, in order for every brand to match their style. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It brings customers together in one place, making it easier to find answers, share ideas, and get support without waiting on emails or tickets. For me, it saves time, helps me learn from others, and keeps me updated on product improvements. ### 26. Solid community tool if you stick with it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Gainsight Customer Communities?** Honestly, it’s just real nice to have one spot where users can talk, ask stuff, and share ideas. Makes it way easier to see what folks actually care about. The upvoting on ideas is great too — helps us know what to prioritize without guessing. Also, we don’t gotta chase feedback across a bunch of places anymore, it's all right there. **What do you dislike about Gainsight Customer Communities?** Setup wasn’t super smooth tbh. Took us a while to figure out where stuff was and how to get folks to start using it. Also the email alerts were kinda annoying till we fixed the settings. And would be nice if mobile version was a bit cleaner – some ppl said it’s hard to browse there. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Main thing it’s helpin with is gettin all our customer convos in one place. Before, we had feedback comin from emails, calls, Slack, all over. Now it’s easier to track what folks are sayin, what ideas they’re throwin out, and what questions keep comin up. Also helps other users answer stuff too, so our support team not stuck answering the same thing 10 times. Overall saves us time and gives us better sense of what our users care about. ### 27. Best Costomer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Gainsight Customer Communities?** Helping coustmer to create software according to their personal needs by standard customize easy way . **What do you dislike about Gainsight Customer Communities?** Lake ok availability and latency of respons . **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Mostly regarding software bugs and it's very useful . ### 28. Gainsight Community is a one-stop-shop for our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Global Program Manager, Scaled Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Gainsight Customer Communities?** You can build out an extremely visually appealing space that customers can identify with. **What do you dislike about Gainsight Customer Communities?** Nothing at this time. We are still building our community out so haven’t run into any roadblocks yet. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are trying to leverage it for scaling our digital CS programs. ### 29. great service - exceeded my expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Diana H. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Gainsight Customer Communities?** It´s great that I can keep testimonials, and best customer successes in one place **What do you dislike about Gainsight Customer Communities?** not really something that I can think of at the minute of testing the software **What problems is Gainsight Customer Communities solving and how is that benefiting you?** one-link sharable content for my clients. It´s straightforward to send over one link to it instead of drafting a huge text full of product details, business cases, which clients do not really read. It´s very mobile, I should say. Worth trying if you run a business or an employee of a corpo. Sales and recrutient are the filed the product can appeal to(and more perhaps) ### 30. Gainsight CC - extremely intuitive and easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Lena H. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Gainsight Customer Communities?** It is super easy to set up also in your company CI and the best of all you don't need coding skills. My favourite tools are: - Highlighting different topics in different styles. - Topics shown automatically on the homepage according to preselected criteria. - Group Management is very simple - Sending an E-Mail Campaign to a specific member segment who fulfill certain criteria is so easy and the KPIs are immediately visible and great **What do you dislike about Gainsight Customer Communities?** The events area, we'd like to do community led events and event management with sending messages to participants, followups etc. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** - Reducing the contact rate - Discussing product and industry questions publicly with and amongst customers ### 31. So user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Farwa A. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Gainsight Customer Communities?** It is a super inclusive community allowing for versatile products and resources to be made. **What do you dislike about Gainsight Customer Communities?** It is conitnously being built out which is not a bad thing, but requires some new learning when a new product is released. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Helping with any questions and quickly getting answers when needed! ### 32. GS Customer Communities **Rating:** 4.5/5.0 stars **Reviewed by:** Stefano c. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Gainsight Customer Communities?** it is so good to have visibility of challenges and query for this product **What do you dislike about Gainsight Customer Communities?** Seems that most of the discussion have no clear answer **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Communites make me aware of common topics and problem and usually im able to find some replay to better understand how to move forward ### 33. Gainsight is a great customer Success collaboration and management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Senior Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Gainsight Customer Communities?** Onboarding new customers became more efficient as they could find answers from existing customer discussions. This reduced repetitive questions to our support team by about 30% **What do you dislike about Gainsight Customer Communities?** The search functionality is basic and often misses relevant content. Users have to try multiple keyword variations to find what they need, which defeats the purpose of self-service **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Solved our scattered customer feedback problem. Instead of feedback being spread across emails, tickets, and calls, it's now centralized in the community where we can track and prioritize it effectively ### 34. Intuitive platform helping to automate processes **Rating:** 4.5/5.0 stars **Reviewed by:** Nazeli B. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Gainsight Customer Communities?** The platform’s user interface is intuitive, making it easy to monitor key metrics and automate processes. While the initial setup can be complex, the platform offers strong support and training resources. Overall, Gainsight is a top choice for organizations looking to improve customer success and maximize value from their customer base. **What do you dislike about Gainsight Customer Communities?** Lack some of the customization options.. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customers can collaborate, ask questions, share feedback, and access self-service resources. ### 35. Great tool but to be updated even better **Rating:** 3.5/5.0 stars **Reviewed by:** Lorenzo C. | Global Employer Branding Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Gainsight Customer Communities?** Interactive Customer Space: A digital environment where customers can interact with each other and with the company. **What do you dislike about Gainsight Customer Communities?** Not possible to connect with our marketing automation tool "Magnews" **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Lack of Customer Insights & Product Feedback We struggle to gather actionable customer feedback to improve products and services. and now we have faster product improvements, customer-driven innovation, and better alignment with user needs. ### 36. Powerful and easily Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Juan D. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Gainsight Customer Communities?** Easy to customize and set up. Administration controls are easy to use and you can customize with little to no complex code. Analytics and exports are excellent. Feature-rich with moderation tools, custom pages, email campaigns, and FederatedSearch, unifying multiple information silos into a single search box. Customer Support and Customer Success has been excellent as well. **What do you dislike about Gainsight Customer Communities?** It's a growing platform in active developement, there isn't much to dislike that won't be addressed soon. Particularly with more analytics on the way! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are unifying all information through the community, having one place to get all customer-facing information. This is increasing awareness of product releases and workflows, it also streamlines customer responses to questions and helps ticket deflection from Support back to the Community. ### 37. Excellent community platform with a helpful team behind! **Rating:** 4.5/5.0 stars **Reviewed by:** Stine H. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Gainsight Customer Communities?** Gainsight Customer Communities is a robust, dynamic platform that brings customers, Product, and Support/CS closer together.The interface is intuitive and user-friendly, making it easy for both customers and administrators to navigate. The platform is highly customizable and the great variety of integrations to other tools is crucial for us in making sure data flows smoothly across systems and helps us maintain a unified view of the customer journey. Thourough onboarding and ongoing support with a dedicated CSM leaves you with a sense of security for both daily operations and long-term success **What do you dislike about Gainsight Customer Communities?** I would love to see analytics expanded to be able to drill down into more elements of the platform. E.g. the ability to track activity for specific groups. Although significant progress has recently been made in localization, there is still room for improvement - which should be on the way. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Delivering a platform for 1-many communications freeing up time in teams to focus on cruzial tasks - e.g. Communnity will play a key role in delivering a personalized onbording experience at scale. ### 38. it provided good insight **Rating:** 4.5/5.0 stars **Reviewed by:** Janae J. | Leasing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Gainsight Customer Communities?** it helps build the customer connection. Makes it easier to find the solution and implement it. **What do you dislike about Gainsight Customer Communities?** like any community-driven platform, it can sometimes be difficult to find high-quality or relevant content if the community isn’t well-organized or moderated. At times it comes off as junk. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** helps with customer relationships and customer loyalty ### 39. Good customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jonida M. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Gainsight Customer Communities?** I like having everything in just one platform.Everything is more organized and makes my work easier. **What do you dislike about Gainsight Customer Communities?** It needs more analytics but i am sure they will be implemented very soon. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It makes communication between me and the customer easier putting together all the information i need and solving their problems faster. ### 40. The experience was nothing short of amazing **Rating:** 5.0/5.0 stars **Reviewed by:** NEBA VALORINE L. | Cashier/ waitress, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Gainsight Customer Communities?** The pay attention to details and promote the products in the best way possible **What do you dislike about Gainsight Customer Communities?** The spend so much time to make sure a product is being product is being promoted **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The quality of product and visibility and making sure the products ate seen ### 41. A great tool and a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Luc D. | Designer Web (Pour les associations), Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Gainsight Customer Communities?** As a telco company in Luxembourg, we need to work in 3 languages. The FAQ feature of Gainsight CC has been really good for that. Whether it’s for tutorials, product information, or general updates, we have been able to wirte about all the topics we need to. Furthemore, the support team and our customer success manager have been super helpful whenever we needed assistance. Their response time and expertise have made a huge difference in our experience. **What do you dislike about Gainsight Customer Communities?** While the tool is easy to use, the text editor could have some upgrades, particularly in how it handles embedding content. Finishing a full article can sometimes be difficult, especially when embedding pictures, icons, and videos. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight CC is mostly helping our customer service by providing an easy-to-use FAQ feature. This is the feature we are using the most. This tool allows our customers to find answers to their questions and resolve their issues without needing to call our helpline or visit a store. It does not solve heavy and complex issue but the maing goal for us is to reduce the workload on our support team and give our customers autonomy on simple subject. ### 42. Best Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Rutang B. | Junior Client Solution (Database) Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Gainsight Customer Communities?** It’s fast and reliable. Easy to use. Best **What do you dislike about Gainsight Customer Communities?** So far I did not dislike anything. Maybe I would appreciate if I get responses within a day. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Software issues and database connections, platform visualisation ### 43. A great solution for any SAAS community **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | Head of Community, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Gainsight Customer Communities?** It supports my company's goals - Gainsight CC is sympathetic to a SAAS community's objectives and goals: their list of SAAS customers using their product illustrates this. From the beginning, they were able to easily shape the success plan for my new community and immediately understood the priorities and mission that we were aiming to achieve. The integration with Salesforce has also made life easier for us so we can maintain our knowledge base there. I've had an excellent CSM, Vishwas Katti, working with me too, and Hugo in Support are both a credit to the team. **What do you dislike about Gainsight Customer Communities?** Visibility of who is who in the community. It doesn't include a public directory. One of our aims is for our customes to build contacts, network with each other in order to share best practice and support each other. We have numerous customer segments and connecting people to people easily would make our community more effective. Multi-lingual functionality was a highly anticipated recent development but sadly doesn't quite deliver the minimum requirement from a UX perspective. Something that is still in dev though so I will keep my eye out for that. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It represents a 1-many communication tool enabling us to scale. Too much time is taken answering the same questions from multiple customers. If solutions to questions exist in the community, we can continually use this content to direct customers to so we can focus on more important tasks like supporting our customer success plans. Self-resolving questions: not only can our community answer questions where there is a gap in product knowledge, but when another customers them, that's the perfect scenario. Sharing best practice and connecting customers to help support each other and learn and be inspired to adopt new product features - but we've only just scratched the surface here. ### 44. Flexible, engaging platform for creating scaled community experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Gainsight Customer Communities?** We needed a platform that was flexible and looked good without custom coding. Gainsight Digital Hub has proven to be a great option for our 1st gen community and has scaled seamlessly with us as we enter the next era of our 2nd gen community. Integration to Salesforce was a breeze. Implementation was phenomenal and very well supported on the Gainsight side. I have been really pleased that we've been able to scale on the platform - particuarly the ease with which we've been able to roll out a moderation infrastructure in partnership with our CX team. We have over 10 users across the business leveraging the platform on a daily basis. **What do you dislike about Gainsight Customer Communities?** Permissioning for fully-private communities isn't straightforward but not a dealbreaker. If you are building a hybrid or fully public community, this is a non-issue. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We wanted to enable our customers to access knowledge content and facilitate peer-to-peer support in a single streamlined location. We also wanted a platform where we could host product beta groups, regional user groups, CABS etc. Every functional group in the organization has a use-case for customer interaction. Every new cross-functional project now kicks off with ... how can we do this the best way possible? And community is always the answer ;) ### 45. Great product, Innovative team, and access to Community Managers from around the globe. **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Gainsight Customer Communities?** We have been able to create a vibrant B2C community that is always evolving to meet the needs of the company and, more importantly, our customers thanks to the help of the team at Gainsight Customer Communities and the ability to interact and work together with community managers from all over the world via the Gainsight Community. The Gainsight CC team does an excellent job of paying attention to what their customers have to say and working to create products that meet our demands. With Gainsight CC, you may work with the team to enhance product features via beta testing and feedback, and you'll receive a clear roadmap. **What do you dislike about Gainsight Customer Communities?** While the text editor in Gainsight CC is sufficient for creating good articles, there are a few limitations that prevent us from moving our content to the next level. We have discussed these constraints with the CC team, and they have acknowledged our concerns by including improvements to the text editor on their product roadmap. We look forward to seeing these enhancements implemented in the near future. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities is helping us in achieving our mission to provide customers with exceptional support via online-only channels. ### 46. The most user-friendly community out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Gainsight Customer Communities?** There are many things to like about Gainsight and their products. First of all, you can personalize your community forum as you wish and adapt it to the company ideas and vision. There are monthly meetins with their rapresentatives to make sure everything is going well and promoting new features, ideas and settings for you (massive shoot-out to Oli here!). It's really easy to use and moderate, there is a lot of data and many options. The customers are having a good time using it as it's simple and all the topics can be stored under different categories. Whenever there is a tech problem, or any other type of issue, their support is great, quick, and solving everything as fast as possible. Sometimes if the problem is urgent, they can propritize your request and work on it even faster. **What do you dislike about Gainsight Customer Communities?** Nothing to dislike. Maybe the small tech issues that happens from time to time but that's quite normal and it's nothing major. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use our forum to communicate with players and give them a better and personalized experience, but the main goal is so customers can discuss different topics with other customers. This is the only place where thsi can happen in our industry. ### 47. Great place to look into for issues or queries that are not mentioned in documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Gainsight Customer Communities?** I feel it as a best way to find answers for the day to day issues that are not mentioned in documentation. Also, I like the way they categorize 1. Ideas of improvements, 2. Questions (Answered) and 3. Questions (You could be the 1st to answer) clearly. **What do you dislike about Gainsight Customer Communities?** People in the community are not much active as they used to be. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Maintaining a place to gather like minded to solve and share information ### 48. Best support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Weronika S. | Specjalista ds. zapewniania jakości/ Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Gainsight Customer Communities?** Relatable software fast response customized software according to requirements. **What do you dislike about Gainsight Customer Communities?** All good so far no dislikes maybe in future . **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Mostly client issues and it’s making work foce smoother and stronger. ### 49. New users impressed thus far **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Director Of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Gainsight Customer Communities?** I love the possibilities it creates. We are new users and will build throughout 2025 with this. **What do you dislike about Gainsight Customer Communities?** I have not enough experience yet to complain. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Allowing our customers to grow together and put all of them together with like minds. ### 50. Quality platform template **Rating:** 4.5/5.0 stars **Reviewed by:** Tim C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Gainsight Customer Communities?** Very good SEO. Great Google indexing, and subsequently, great organic traffic. The UI also, good options for users and staff alike. They have also now improved the analytics section following client feedback. Exports create effective topic lists which you can filter according to what you need, making it better then Google Analytics in many aspect, even with a topic view account available. Customizable: you can edit, change, test easily and quickly on the front end. AND you can add your own HTML to make it truly unique. With regards to the integrations Insided allow, we as a community are no way making the most of what is on offer, with federated search, embeddable widgets and more, allowing you to combine your community content with your other online help resources, IF THERE IS THE APETITE INTERNALLY TO DO SO. Great support when things go wrong. And great advice from Kenneth our CSM. Kenneth is great, I can't say that enough! **What do you dislike about Gainsight Customer Communities?** Content creation, it's a bit glitchy, jumpy, and the tables are tricky to edit. Also features such as losing your message when you toggle between pages, and mobile display setting options. Feature requests seem to be predominantly vote based, so unless members of the Inspired community see your idea suggestion and vote for it, you won't see it be a priority. **Recommendations to others considering Gainsight Customer Communities:** Make the most of your customer success manager. They will find time for you if you take the time to consider how best to use this knowledge. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customer support via call deflection. It's recommended to use a survey to track progress ## Gainsight Customer Communities Discussions - [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) - 2 comments, 1 upvote - [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) - 1 comment - [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) - 1 comment - [View Gainsight Customer Communities pricing details and edition comparison](https://www.g2.com/products/gainsight-customer-communities/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+07%3A07%3A35+-0500&secure%5Bsession_id%5D=24b12716-5193-4b90-a5fe-931a53a8b99a&secure%5Btoken%5D=4aa518df07aec55e6e89446e269afbd6f2a2a7d81392bac14581441ab87dc3e3&format=llm_user) ## Gainsight Customer Communities Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) - [GoTo Webinar](https://www.g2.com/products/goto-webinar/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Skilljar by Gainsight](https://www.g2.com/products/skilljar-by-gainsight/reviews) - [Skilljar Customer Education Platform](https://www.g2.com/products/skilljar-customer-education-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Thought Industries](https://www.g2.com/products/thought-industries/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) ## Gainsight Customer Communities Features **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gainsight Customer Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) - 4.7/5.0 (114 reviews)