Best Live Chat Software - Page 11

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Velaro

Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships.

Average Rating: 4.1/5.0

Total Reviews: 16

How Do G2 Users Rate Velaro?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Velaro?

  • Seller: Velaro
  • Year Founded: 2000
  • HQ Location: Baltimore, MD
  • Twitter: @Velaro_Inc
    1,149 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Medium, 29% Large

What Are Recent G2 Reviews of Velaro?

What Are G2 Users Discussing About Velaro?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Swell?

  • Seller: SocialSwell
  • Year Founded: 2016
  • HQ Location: Salt Lake City, Utah
  • Twitter: @Swell_Reviews
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

Charla

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate Charla?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Charla?

  • Seller: Charla
  • Year Founded: 2021
  • HQ Location: Wyoming, United States
  • Twitter: @getcharla
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About Charla?

AI-generated summary from verified user reviews

Pros
  • Users love the rapid feature development of Charla, enhancing customer support and saving significant time.
  • Users commend Charla for its timely and effective customer support, significantly enhancing their customer service experience.
  • Users value the consistent improvements of Charla, noting its effective support and seamless integration for efficient workflows.
  • Users love Charla's automation features that streamline customer support, saving time and enhancing service around the clock.
  • Users value the ease of use of Charla, making setup and daily operations effortless and efficient.
Cons
  • Users find the interface issues frustrating, noting outdated design and inconsistent functionality across platforms.
  • Users experience some chatbot issues including outdated design and inconsistent application updates affecting usability.
  • Users find the admin interface design confusing, but support is actively addressing the issue.
  • Users note some organizational issues with Charla, affecting the overall experience but hope for future improvements.
  • Users note some update issues with Charla, including outdated design and lack of regular mobile app updates.

What Are Recent G2 Reviews of Charla?

Deskpro

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

Average Rating: 4.2/5.0

Total Reviews: 97

How Do G2 Users Rate Deskpro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Deskpro?

  • Seller: Deskpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 45% Medium

What Do G2 Reviewers Say About Deskpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations.
  • Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process.
  • Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently.
  • Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience.
  • Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs.
Cons
  • Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness.
  • Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles.
  • Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts.
  • Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings.
  • Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability.

What Are Recent G2 Reviews of Deskpro?

What Are G2 Users Discussing About Deskpro?

JivoChat

JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients.

Average Rating: 4.6/5.0

Total Reviews: 48

How Do G2 Users Rate JivoChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind JivoChat?

  • Seller: JivoChat
  • Year Founded: 2012
  • HQ Location: Vitória, BR
  • Twitter: @JivoChat
    109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Consultant
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 61% Medium, 37% Small

What Are Recent G2 Reviews of JivoChat?

What Are G2 Users Discussing About JivoChat?

Blazeo

The Best Conversational AI that helps you find and keep more customers Lead conversion tools and expertise to capture, qualify and convert customers. Capture more business from every channel. - Engage every lead instantly with Conversion Intelligence — across chat, email, text, and calls - Automate follow-ups, appointments, and workflows so no opportunity slips through the cracks - Centralize all lead activity, communications, and reporting into SmartHub to boost conversion and ROI

Average Rating: 4.1/5.0

Total Reviews: 31

How Do G2 Users Rate Blazeo?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 9.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Blazeo?

  • Seller: Blazeo
  • Year Founded: 2008
  • HQ Location: Pleasanton, CA
  • Twitter: @ApexChat
    777 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    103 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 68% Small, 23% Large

What Are Recent G2 Reviews of Blazeo?

What Are G2 Users Discussing About Blazeo?

Chatra

Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success.

Average Rating: 4.2/5.0

Total Reviews: 31

How Do G2 Users Rate Chatra?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatra?

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Chatra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly chat interface of Chatra, streamlining communication and enhancing customer support efficiency.
  • Users value the real-time messaging features of Chatra, enhancing customer support and lead management effectively.
  • Users love the user-friendly interface of Chatra, which enhances communication and streamlines customer support.
  • Users find Chatra to be incredibly user-friendly, effortlessly integrating messages and assisting with customer support tasks.
  • Users find Chatra's easy management features invaluable for streamlining communication and enhancing customer support interactions.
Cons
  • Users experienced initial bugs like silent notifications, though these were eventually resolved.

What Are Recent G2 Reviews of Chatra?

What Are G2 Users Discussing About Chatra?

WorkHub

WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio, and video calls. It also comes with screen-sharing and recording capabilities. Connect provides a Team Wall feature that takes periodic headshots and displays them, allowing for easy management of each team member's online presence. In addition, its widgets can offer real-time support on web platforms.

Average Rating: 4.9/5.0

Total Reviews: 53

How Do G2 Users Rate WorkHub?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.7/10 (Category avg: 8.5/10)
  • Customization : 9.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind WorkHub?

  • Seller: WorkHub
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®
  • Ownership: Ali Shaheen

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services
  • Company Size: 53% Small, 47% Medium

What Do G2 Reviewers Say About WorkHub?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of WorkHub, which enhances communication and collaboration effortlessly.
  • Users value the seamless remote communication capabilities of WorkHub, enhancing team collaboration and efficiency.
  • Users appreciate the efficient collaboration features of WorkHub, enhancing remote teamwork and communication effortlessly.
  • Users value the seamless communication of WorkHub, enhancing collaboration and problem-solving among team members.
  • Users value the user-friendly interface of WorkHub, which enhances communication and collaboration effortlessly.
Cons
  • Users find the missing audio message feature and notification settings inconvenient, impacting their overall experience with WorkHub.
  • Users feel that the limited features of WorkHub hinder its potential compared to other communication tools.
  • Users report encountering bugs that lead to unread message indicators and freezing issues on the desktop version.
  • Users face challenges with the inadequate search function in WorkHub, struggling to find specific items effectively.
  • Users find the interface confusing for new users, suggesting improvements for better usability and navigation.

What Are Recent G2 Reviews of WorkHub?

What Are G2 Users Discussing About WorkHub?

Chatstack

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Chatstack?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatstack?

  • Seller: Stardevelop
  • HQ Location: Gold Coast
  • Twitter: @stardevelop
    11,019 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 61% Small, 26% Medium

What Do G2 Reviewers Say About Chatstack?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the quick response time and extensive features of Chatstack, enhancing company growth and expansion.
  • Users find Chatstack time-saving with quick responses and essential features that support company growth and expansion.

What Are Recent G2 Reviews of Chatstack?

What Are G2 Users Discussing About Chatstack?

Social Intents

Social Intents is AI customer support and live chat software that lets teams answer website visitors directly from Microsoft Teams, Slack, Google Chat, Zoom, and Webex. There is no second dashboard to monitor and no separate agent console to learn. Customer conversations arrive in the collaboration tools your team already has open all day, and your team replies from there. Social Intents is customer support software, not a social media management tool. HOW IT WORKS Add the chat widget to your website, or connect WhatsApp, SMS, Facebook Messenger, or email. An AI customer agent trained on your content answers routine questions instantly, around the clock. When a conversation needs human judgment, the AI hands off to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. Your team replies from the tool they already use. Most teams are live in under 15 minutes. Setup is self serve, and no IT project is required. AI CUSTOMER AGENTS WITH YOUR CHOICE OF MODEL Build AI chatbots powered by ChatGPT, Claude by Anthropic, or Google Gemini. You choose the model, and you can switch anytime. Train the AI on your website content, help center, and documents in one click. The AI answers common questions accurately, captures leads with qualifying questions, books meetings, and escalates to humans when the customer asks or when it cannot answer confidently. AI Actions let the chatbot call your own APIs to look up order status, check availability, or create tickets in your systems. Because the AI handles the first response, human agents spend their time on the conversations that actually need them. Teams typically see the AI resolve the majority of routine inquiries automatically. ANSWER FROM THE TOOLS YOUR TEAM ALREADY USES Social Intents was built for team collaboration platforms, not around a proprietary inbox: - Microsoft Teams: native app from AppSource. Chats arrive in your Teams channels, and your data stays within your Microsoft 365 tenant. - Slack: chats arrive in the Slack channels you choose, such as #customer-support or #sales. - Google Chat: chats arrive in your Google Chat Spaces. Because Google Chat is built into Gmail for Workspace users, your team can answer website chat directly from Gmail. - Zoom and Webex: answer customer chats from the same apps you use for meetings. Route different widgets or departments to different channels and Spaces. Any available teammate can pick up a chat, collaborate internally, and respond. Mobile support comes free with each platform's own mobile app. MEET CUSTOMERS ON THEIR PREFERRED CHANNEL Engage customers through a customizable website chat widget, WhatsApp Business, SMS, Facebook Messenger, and email. All channels flow into the same team tools, so one workflow covers everything. Pre-chat forms collect name, email, and topic before the conversation starts. Proactive chat invitations, targeting rules, and scheduling control when and where the widget appears. FEATURES - AI chatbots with ChatGPT, Claude, or Gemini, trained on your content - Seamless AI to human handoff with full context - Live chat from Teams, Slack, Google Chat, Zoom, and Webex - Website widget, WhatsApp, SMS, Messenger, and email channels - Chat routing by department, widget, or channel - Pre-chat and offline forms, lead capture, and meeting booking - Canned responses and shortcuts - Chat transcripts, history, and email follow-ups - Analytics and reporting on volume, response times, and AI resolution - Multiple websites and widgets on all plans - White label options for agencies that manage chat for clients - Multi-language support and automatic translation - GDPR compliance and enterprise security options, including SSO Integrations - Agency plans for reselling the solution for SEO and Marketing companies Salesforce, HubSpot, Microsoft Dynamics 365, and 50+ more apps through Zapier. Plugins and simple embeds for WordPress, Shopify, Wix, BigCommerce, and any site that can include a script tag. A developer API supports custom workflows. FLAT PRICING WITH UNLIMITED TEAM MEMBERS Most live chat and AI support tools charge per seat, which punishes you for letting more of your team help customers. Social Intents uses flat monthly pricing. Basic plans and above include unlimited agents, so the whole company can answer chats without increasing your bill. Pricing is published on the website, plans start at $39 per month, and there are no mandatory sales calls. A 14-day free trial with no credit card required includes all features. WHO USES SOCIAL INTENTS Customer support and sales teams that live in Teams, Slack, or Google Chat and do not want another tool to monitor. It fits SaaS and IT companies, ecommerce stores, higher education admissions and student services, financial services, healthcare, manufacturing, and digital agencies that run chat for clients. WHY TEAMS CHOOSE SOCIAL INTENTS OVER COMPETITORS Compared with Intercom, Drift, Zendesk, LiveChat, and Tidio, Social Intents stands out in three ways. - First, flat pricing with unlimited agents instead of per-seat fees. - Second, native answering from Microsoft Teams, Slack, and Google Chat instead of a separate agent dashboard. - Third, your choice of AI model, with ChatGPT, Claude, and Gemini

Average Rating: 4.4/5.0

Total Reviews: 11

How Do G2 Users Rate Social Intents?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Social Intents?

  • Seller: Social Intents
  • Year Founded: 2015
  • HQ Location: Atlanta, GA
  • Twitter: @socialintents
    3,649 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Are Recent G2 Reviews of Social Intents?

What Are G2 Users Discussing About Social Intents?

Chatlio

Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.

Average Rating: 4.3/5.0

Total Reviews: 83

How Do G2 Users Rate Chatlio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatlio?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 74% Small, 20% Medium

What Are Recent G2 Reviews of Chatlio?

What Are G2 Users Discussing About Chatlio?

Gist

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

Average Rating: 4.6/5.0

Total Reviews: 219

How Do G2 Users Rate Gist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Gist?

  • Seller: Gist
  • Year Founded: 2020
  • HQ Location: Newark, Delaware
  • Twitter: @gistplatform
    2,741 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 94% Small, 5% Medium

What Do G2 Reviewers Say About Gist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Gist, effortlessly adding chat and engaging with customers across devices.
  • Users value the efficient customer support provided by Gist, enhancing their overall experience and satisfaction.
  • Users appreciate the all-inclusive platform of Gist, seamlessly integrating marketing and business process management in one app.
  • Users love the intuitive chat features of Gist, enhancing customer engagement and support efficiency.
  • Users appreciate Gist for its comprehensive email marketing capabilities integrated within an all-inclusive platform.
Cons
  • Users face a steep learning curve with Gist due to its complex interface and integration challenges.
  • Users express frustration with limited features in Gist, particularly in reporting, chatbot capabilities, and contact limits.
  • Users find Gist has limited options for chat and integration, impacting overall usability and functionality.
  • Users experience significant live chat issues with Gist's mobile app, often losing messages and needing to restart the app.
  • Users find Gist has a not intuitive setup, requiring time to familiarize with its features and settings.

What Are Recent G2 Reviews of Gist?

What Are G2 Users Discussing About Gist?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 264

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Business Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 67% Small, 32% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Positive User

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

Average Rating: 4.3/5.0

Total Reviews: 51

How Do G2 Users Rate Positive User?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Positive User?

  • Seller: Positive User
  • Year Founded: 2016
  • HQ Location: Paris, FR
  • Twitter: @user_com_app
    6,263 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 76% Small, 18% Medium

What Do G2 Reviewers Say About Positive User?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of User.com, enabling seamless workflows that simplify marketing operations and save time.
  • Users value the automation features of User.com, enabling seamless integration and efficient customer engagement across platforms.
  • Users admire the ease of use of User.com, appreciating its seamless integration and straightforward setup for marketing tasks.
  • Users appreciate the easy implementation of User.com, noting a straightforward setup that enhances their marketing operations.
  • Users appreciate the easy setup of User.com, enabling quick integration and efficient marketing campaign launch without hassle.
Cons
  • Users find the automation complexity daunting, especially when managing advanced features and workflows effectively.
  • Users experience automation issues, as advanced branching and triggers are limited, complicating complex workflow setups.
  • Users experience occasional glitches in email delivery and complex automation setups that hinder their workflow efficiency.
  • Users find the learning curve steep due to complex features and setup challenges for new users.
  • Users note limited customization options in the workflow builder, hindering the creation of complex customer journeys effectively.

What Are Recent G2 Reviews of Positive User?

What Are G2 Users Discussing About Positive User?

OutboundEngine

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

Average Rating: 3.7/5.0

Total Reviews: 159

How Do G2 Users Rate OutboundEngine?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind OutboundEngine?

Who Uses This Product?

  • Who Uses This: Realtor, Real Estate Agent
  • Top Industries: Real Estate, Insurance
  • Company Size: 72% Small, 16% Medium

What Do G2 Reviewers Say About OutboundEngine?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation efficiency of OutboundEngine, streamlining marketing tasks and enhancing engagement effectively.
  • Users appreciate the automation capabilities of OutboundEngine, enhancing reputation management and simplifying social media tasks.
  • Users value OutboundEngine for its automation features, which streamline reputation management and enhance social media presence.
  • Users appreciate the ease of use of OutboundEngine, especially its fast and straightforward initial setup.
  • Users commend OutboundEngine for its easy setup, enabling quick and hassle-free integration for effective marketing.
Cons
  • Users find the high pricing of OutboundEngine surprising, especially due to the absence of a free trial for new users.

What Are Recent G2 Reviews of OutboundEngine?

What Are G2 Users Discussing About OutboundEngine?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026