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Best Live Chat Software - Page 11

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
Show More
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Featured Live Chat Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue
Show LessShow More
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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444 Listings in Live Chat Available
  • Sort By:
    G2 Score
ZaZaChat
(18)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZaZaChat is a Complete Help Desk Software for e-businesses

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZaZaChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Features
    1
    Ease of Use
    1
    Easy Communication
    1
    Easy Setup
    1
    Intuitive
    1
    Cons
    Slow Loading
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZaZaChat features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    9.2
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZaZa Network
    HQ Location
    Philadelphia, PA
    Twitter
    @ZaZa_Chat
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

ZaZaChat is a Complete Help Desk Software for e-businesses

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 39% Small-Business
ZaZaChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Features
1
Ease of Use
1
Easy Communication
1
Easy Setup
1
Intuitive
1
Cons
Slow Loading
1
Update Issues
1
View All Pros and Cons
ZaZaChat features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
9.2
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
ZaZa Network
HQ Location
Philadelphia, PA
Twitter
@ZaZa_Chat
161 Twitter followers
LinkedIn® Page
www.linkedin.com
Omnichat
(26)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Omnichat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralization
    1
    Ease of Use
    1
    Integrations
    1
    Management Efficiency
    1
    Cons
    Access Limitations
    1
    Account Management Issues
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omnichat features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    6.5
    Lead Development
    Average: 8.5
    6.9
    Customization
    Average: 8.5
    6.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omnichat
    Year Founded
    2017
    HQ Location
    Hong Kong
    LinkedIn® Page
    hk.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Small-Business
  • 46% Mid-Market
Omnichat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralization
1
Ease of Use
1
Integrations
1
Management Efficiency
1
Cons
Access Limitations
1
Account Management Issues
1
Missing Features
1
View All Pros and Cons
Omnichat features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
6.5
Lead Development
Average: 8.5
6.9
Customization
Average: 8.5
6.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Omnichat
Year Founded
2017
HQ Location
Hong Kong
LinkedIn® Page
hk.linkedin.com
149 employees on LinkedIn®
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Chatra
(32)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intellig

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Messaging Features
    2
    User Interface
    2
    Ease of Use
    1
    Easy Management
    1
    Cons
    Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatra features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    7.7
    Customization
    Average: 8.5
    6.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatra (by Brevo)
    Year Founded
    2015
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intellig

Users
No information available
Industries
  • Financial Services
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
Chatra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Messaging Features
2
User Interface
2
Ease of Use
1
Easy Management
1
Cons
Bugs
1
View All Pros and Cons
Chatra features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
7.7
Customization
Average: 8.5
6.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Chatra (by Brevo)
Year Founded
2015
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Chatstack
(38)4.3 out of 5
Entry Level Price:$139 per year
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatstack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatstack features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stardevelop
    HQ Location
    Gold Coast
    Twitter
    @stardevelop
    11,038 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

Users
No information available
Industries
No information available
Market Segment
  • 61% Small-Business
  • 26% Mid-Market
Chatstack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Chatstack features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Stardevelop
HQ Location
Gold Coast
Twitter
@stardevelop
11,038 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
User.com
(50)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of co

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • User.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    3
    Automation Features
    3
    Ease of Use
    3
    Easy Implementation
    3
    Easy Setup
    3
    Cons
    Automation Complexity
    3
    Automation Issues
    2
    Bugs
    2
    Learning Curve
    2
    Limited Customization
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • User.com features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    9.3
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    User.com
    Year Founded
    2016
    HQ Location
    Paris, FR
    Twitter
    @user_com_app
    6,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of co

Users
No information available
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 76% Small-Business
  • 16% Mid-Market
User.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
3
Automation Features
3
Ease of Use
3
Easy Implementation
3
Easy Setup
3
Cons
Automation Complexity
3
Automation Issues
2
Bugs
2
Learning Curve
2
Limited Customization
2
View All Pros and Cons
User.com features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
9.3
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
User.com
Year Founded
2016
HQ Location
Paris, FR
Twitter
@user_com_app
6,280 Twitter followers
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
LiveCaller
(18)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveCaller features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveCaller
    Year Founded
    2019
    HQ Location
    Tbilisi, GE
    Twitter
    @live_caller
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 17% Mid-Market
LiveCaller features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
LiveCaller
Year Founded
2019
HQ Location
Tbilisi, GE
Twitter
@live_caller
11 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
WorkHub
(53)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 47% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WorkHub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Remote Work
    19
    Team Collaboration
    19
    Easy Communication
    13
    User Interface
    8
    Cons
    Missing Features
    9
    Limited Features
    4
    Bugs
    3
    Inadequate Search
    3
    User Interface
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkHub features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Lead Development
    Average: 8.5
    9.7
    Customization
    Average: 8.5
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WorkHub
    HQ Location
    San Jose, US
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
    Ownership
    Ali Shaheen
Product Description
How are these determined?Information
This description is provided by the seller.

WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio

Users
  • Software Engineer
Industries
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 47% Mid-Market
WorkHub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Remote Work
19
Team Collaboration
19
Easy Communication
13
User Interface
8
Cons
Missing Features
9
Limited Features
4
Bugs
3
Inadequate Search
3
User Interface
3
View All Pros and Cons
WorkHub features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.7
Lead Development
Average: 8.5
9.7
Customization
Average: 8.5
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
WorkHub
HQ Location
San Jose, US
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Ownership
Ali Shaheen
Whisbi
(18)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

    Users
    No information available
    Industries
    • Automotive
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whisbi features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whisbi
    Year Founded
    2008
    HQ Location
    Barcelona, Catalonia
    Twitter
    @Whisbi
    11,261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

Users
No information available
Industries
  • Automotive
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Whisbi features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Whisbi
Year Founded
2008
HQ Location
Barcelona, Catalonia
Twitter
@Whisbi
11,261 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Continually
(17)3.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 88% Small-Business
    • 12% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Continually features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    9.6
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Continually
    Year Founded
    2017
    HQ Location
    Belfast, Northern Ireland
    Twitter
    @UseContinually
    251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or

Users
No information available
Industries
No information available
Market Segment
  • 88% Small-Business
  • 12% Mid-Market
Continually features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
9.6
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Continually
Year Founded
2017
HQ Location
Belfast, Northern Ireland
Twitter
@UseContinually
251 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
13Chats
(12)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, ena

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 13Chats Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 13Chats features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    13Chats
    Year Founded
    2019
    HQ Location
    Edgewater, US
    Twitter
    @13Chats_service
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, ena

Users
No information available
Industries
No information available
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
13Chats Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
13Chats features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
13Chats
Year Founded
2019
HQ Location
Edgewater, US
Twitter
@13Chats_service
2 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Engagely.ai
(19)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 37% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engagely.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Knowledge Base
    1
    Response Time
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engagely.ai features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engagely.ai
    Year Founded
    2012
    HQ Location
    Watford
    Twitter
    @engagelyai
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

Users
No information available
Industries
No information available
Market Segment
  • 37% Small-Business
  • 32% Mid-Market
Engagely.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Knowledge Base
1
Response Time
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Engagely.ai features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Engagely.ai
Year Founded
2012
HQ Location
Watford
Twitter
@engagelyai
55 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Provide Support
(16)4.4 out of 5
Entry Level Price:Starting at $13.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer as

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Small-Business
    • 19% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Provide Support features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Provide Support
    Year Founded
    2003
    HQ Location
    New York, New York
    Twitter
    @provide_support
    3,602 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer as

Users
No information available
Industries
No information available
Market Segment
  • 63% Small-Business
  • 19% Enterprise
Provide Support features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Provide Support
Year Founded
2003
HQ Location
New York, New York
Twitter
@provide_support
3,602 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Live Chat Complete
(16)4.3 out of 5
Entry Level Price:$17.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Ver

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Live Chat Complete features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    7.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Screets
    Year Founded
    2007
    HQ Location
    Sarajevo, Bosnia
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Ver

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 38% Small-Business
Live Chat Complete features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
7.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Screets
Year Founded
2007
HQ Location
Sarajevo, Bosnia
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Vision Helpdesk
(95)4.6 out of 5
DealsSpecial offer!
15% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vision Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    6
    Automation
    4
    Ease of Use
    4
    Efficiency
    4
    Automation Features
    3
    Cons
    Learning Curve
    3
    Limited Customization
    3
    Complexity
    2
    Interface Issues
    2
    Lack of Resources
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vision Helpdesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vision Helpdesk
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

Users
No information available
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
Vision Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
6
Automation
4
Ease of Use
4
Efficiency
4
Automation Features
3
Cons
Learning Curve
3
Limited Customization
3
Complexity
2
Interface Issues
2
Lack of Resources
2
View All Pros and Cons
Vision Helpdesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.1
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Vision Helpdesk
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,355 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Hippo
(19)3.9 out of 5
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Features
    1
    Feature Variety
    1
    Helpful
    1
    Cons
    Bug Issues
    1
    Bugs
    1
    Functionality Issues
    1
    Missing Features
    1
    Quality Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hippo features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    7.6
    Customization
    Average: 8.5
    7.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jungleworks
    Year Founded
    2011
    HQ Location
    Tampa, Florida
    Twitter
    @worksjungle
    581 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can pr

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 26% Small-Business
Hippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Features
1
Feature Variety
1
Helpful
1
Cons
Bug Issues
1
Bugs
1
Functionality Issues
1
Missing Features
1
Quality Issues
1
View All Pros and Cons
Hippo features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
7.6
Customization
Average: 8.5
7.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Jungleworks
Year Founded
2011
HQ Location
Tampa, Florida
Twitter
@worksjungle
581 Twitter followers
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
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