It's been two months since this profile received a new review

Tony R.

consulting

Enterprise (> 1000 emp.)

6/13/2023

"Quick response with chatbot"

4/5

What do you like best about Chatra?

- eliminates the process of answering repetitive questions

- better response time is provided

- easily integrate email and social networks for when more personalized communication is needed

- Your application works perfectly to keep up with conversations while I'm not at the desk

- support management is friendly and helpful in times of concerns Review collected by and hosted on G2.com.

What do you dislike about Chatra?

when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration Review collected by and hosted on G2.com.

Chatra Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Chatra Reviews (31)

G2 reviews are authentic and verified.

Here's how.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/2/2025

"Good app for managing chat messages"

3.5/5

What do you like best about Chatra?

This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. Review collected by and hosted on G2.com.

What problems is Chatra solving and how is that benefiting you?

This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. Review collected by and hosted on G2.com.

Reema D.

Associate Director

Small-Business (50 or fewer emp.)

10/2/2025

"Great fit for small businesses"

5/5

What do you like best about Chatra?

Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

It does give customers full access to you at all times, so do be prepared for that. Review collected by and hosted on G2.com.

Chowdary P.

Vice Principal

Mid-Market (51-1000 emp.)

5/23/2023

"Great Application to Manage Customer Chats!!"

5/5

What do you like best about Chatra?

Chatra is super quick and easy to manage client chats and customer chats. The application is simply superb to navigate and the notifications are really quick which helps you not to miss any conversation. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price. Even though I prefer Chatra as it improved my conversations better than before. Review collected by and hosted on G2.com.

Allan F.

Financial Analyst

Financial Services

Small-Business (50 or fewer emp.)

5/16/2023

"Great software for socializing purpose within the organization and also with the important clients."

4/5

What do you like best about Chatra?

It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app.

Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. Review collected by and hosted on G2.com.

Ramesh Kumar M.

Associate

Small-Business (50 or fewer emp.)

5/17/2023

"Easy & Quick to Handle Chatra"

5/5

What do you like best about Chatra?

The Free version of the chatra itself provides the best service to manage the chats to manage the customer. Helpful and easy to integrate with Slack & other platforms. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Delay in email notification during the account password reset, and lazy load sometimes. Not sure that might be my network issue too :), lol it's a good platform. Review collected by and hosted on G2.com.

Stephanie D.

Small-Business (50 or fewer emp.)

5/23/2023

"Chatra helped connect us to customers who needed help quicker."

4/5

What do you like best about Chatra?

I liked being about to see when someone was on our web page allowing us to greet them. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Haven't found anything I disliked yet. Chatra has been pretty helpful. Review collected by and hosted on G2.com.

Abhishek G.

Customer Support Specialist- Back Office

Mid-Market (51-1000 emp.)

5/17/2023

"The Ultimate Tool for Smooth Communication and Exceptional Customer Support"

4.5/5

What do you like best about Chatra?

What I love most about Chatra is how easy it is to use. Chatra has a user-friendly interface that makes it easy to communicate with the customer. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Pricing plans are a bit high if you are small business. Sometimes user- interface can be overwhelming for new users. I also faced challenges in starting. Review collected by and hosted on G2.com.

What problems is Chatra solving and how is that benefiting you?

Chatra solves the problem of managing multiple chats simultaneously, which is particularly beneficial for me. With Chatra's convenient feature, I don't have to juggle numerous chats at once. Instead, I can focus on one conversation at a time, ensuring that I provide each customer with the attention they deserve. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

5/9/2023

"A simple chat box that works"

5/5

What do you like best about Chatra?

I like the simplicity of chatra its easy to use and isn't intrusive. The free plan is great for getting you started and if you need additional features you can pay for the pro plan which isn't too expensive. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

I wish there were more features available on the free plan like the ability to automatically prompt an interaction with a visitor after a certain amount of time. Review collected by and hosted on G2.com.

Natasha P.

CXO

Small-Business (50 or fewer emp.)

5/9/2023

"We like Chatra!"

4.5/5

What do you like best about Chatra?

It integrates in Front and Slack which we use every day Review collected by and hosted on G2.com.

What do you dislike about Chatra?

it's a little expensive for the simplicity we need it for Review collected by and hosted on G2.com.

Don B.

Small-Business (50 or fewer emp.)

5/15/2023

"Chatra, all good."

4.5/5

What do you like best about Chatra?

It is one of the free apps and it is definitely easy to use, in short, user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Maybe, for me, when it comes to removing some branding badges whereas you have to pay for it so that it will be removed Review collected by and hosted on G2.com.