# Chatlio Reviews **Vendor:** Chatlio **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 85 ## About Chatlio Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use. ## Chatlio Reviews ### 1. Easy to comprehend **Rating:** 4.5/5.0 stars **Reviewed by:** Dev K. | Customer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Chatlio?** The software is very easy to use and can be integrated easily to any website as claimed by them. Also, it provides all the required info of customer like their local time and location whichs helps us to rapport better with the customers. **What do you dislike about Chatlio?** Sometimes delay in notification. At the most part not much **What problems is Chatlio solving and how is that benefiting you?** We have integrated the software with the website for which I am working. It's helps to provide efficient customer service to the customers ### 2. Simply the best LiveChat for Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Anatoly B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2020 **What do you like best about Chatlio?** When I discovered Chatlio almost 3 years ago, it was a game-changer for me. I hated to have to install "another" third-party software or web-based application to run my LiveChat. But with Chatlio, I was able to onboard my team of 10 support agents that were already on Slack in less than 10 minutes. No need to set up again 10 accounts, or to upload a profile picture, bio, etc... I just log in once with Slack and boom! I was all set. It was love at first sight, and Chatlio never failed us from that moment. I highly recommend this product, it simply has all the features we need. **What do you dislike about Chatlio?** There is nothing to dislike about Chatlio, it's a great product. **Recommendations to others considering Chatlio:** Don't hesitate, they were the first to offer such a product and they are the best at what they are doing. **What problems is Chatlio solving and how is that benefiting you?** Provide real-time support to my prospective buyer or existing customer. It helps me build trust. ### 3. Love the Chatlio-Slack Integration! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelli M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Chatlio?** By far the best feature IMO is the integration with Slack. I'm always on Slack and get notifications on desktop, mobile, and my Apple watch, so I never miss an opportunity or question that comes across our website. In addition, they have a bunch of different pricing platforms and so the price is right for our small business. The conversations are archived and we can access anytime for reference. **What do you dislike about Chatlio?** You are limited to the features you get with the basic version, including the ability to capture case-specific information from the user who started the chat. Also, the information that comes across in Slack could be a little more copy-friendly. Finally, I wish there were more integrations, including one for Salesforce. **Recommendations to others considering Chatlio:** If you use Slack as a communication tool for your organization and also need a chat tool for your website, Chatlio has some good, basic options at a fair price. **What problems is Chatlio solving and how is that benefiting you?** It provides a subtle way for website visitors to seek further information from my organization. It allows me to receive it in a way that is easy and convenient for me and my team. We've been able to jump on opportunities that have led to new work because we got the chat requests quickly and during off-hours. ### 4. A new chat experience for business users. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge G. | Desarrollador web, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2019 **What do you like best about Chatlio?** Chatlio opens a new door to all those people or users who have a website with products, this application simple to manage and easy to configure will allow us to see in real time the opinions of new projects and the opinion on the products something I find very innovative for all those companies that have been working with websites, offers high quality chat and settings for you to feel much more comfortable when using the program. **What do you dislike about Chatlio?** I have no complaints about its use but if I have seen a few complaints regarding what credit cards are, it seems to me that they still do not work very well, but to me personally has never presented me with problems. **Recommendations to others considering Chatlio:** I personally would recommend to small and medium businesses to implement this wonderful application in their work because it maintains a high level of communication, in addition to being high quality, has a free trial thing that I have not seen in other applications that are extremely expensive and offer much less than chatlio, so I think that this software is worth much more. **What problems is Chatlio solving and how is that benefiting you?** Since I use Chatlio I maintain a high level of communication with partners, colleagues and customers, something that is of paramount importance for the steady growth of the company, thanks to this tool we are always available to communicate with customers and keep ourselves informed about the products. ### 5. Chatlio is Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Chatlio?** Chatlio is an excellent livechat support feature. You can easily customize the template, hours of operation and more. Our version of Chatlio is linked to Slack. Slack is how our Chatlio talks to us; it allows everyone in the office the opportunity to read tech support questions to filter who is best suited to answer. We have never had any issues with Chatlio, including no disruptive maintenance. There are multiple subscription levels that allow you to expand your chat resources to more people in the office, and be able to store all conversations in an archive. We only have one site we would need Chatlio for; however, one subscription gives you access to as many sites as necessary. **What do you dislike about Chatlio?** The integration process with slack can be difficult, especially if you have a small implementation team. Once you have the Chatlio feature, people on the other end have no way of minimizing their chat button. Sometimes our users need to look at information that is covered by the button but overall this is really not an issue. **What problems is Chatlio solving and how is that benefiting you?** Chatlio allows us another option besides phone and email for customer support. It gives users a "quick question" option that gives our support team plenty of time to respond. Like I said before, we use Chatlio through Slack. Everyone in our company has the ability to look at the chats coming in, which allows us to answer based on areas of expertise. It reduces the number of phone calls which gives us time to prepare better answers for our clients. ### 6. Chatlio review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** The ease of configuring responses, integration with slack is just out of the world. **What do you dislike about Chatlio?** Would have liked a bit more pricing options for early stage startups **What problems is Chatlio solving and how is that benefiting you?** Website support for all visitors ### 7. Positive Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Dan M. | Executive Director of Information Systems and Revenue, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** First of all the setup is simple and the solution is easy to use. We haven't had a any complaints about the technology for nearly two years now. The integration with Slack is huge as we do nearly everything else there including phone calls. Great that we get all our users onto the chat option for a reasonable price given our low volumes, transactions, (cost as a client). Love automatic status updates on website widget based on who on our end is available for questions in Slack. Decent widget options, settings, config, etc. Area for Segment integration is nice as well as webhooks for the various touch points in a conversation/chat. **What do you dislike about Chatlio?** Honestly the only thing I have disliked is that they shut us off once over $45, without sufficient notice IMHO. Our card had fraud so was waiting for new one in mail. They ran card once, failed. Then they literally just gave me 3 days to notice (no one called me or reached out). This was about 2 years ago though and haven't had issue since and have had same issue with card needing updated so they fixed based on our discussion or others like it. Only other item is reporting. Limited but assuming no one has pushed them to build it out given the webhooks and segment integration, etc. **Recommendations to others considering Chatlio:** I'd highly recommend giving them a hard look for your needs. **What problems is Chatlio solving and how is that benefiting you?** Chatlio enabled us to get our website visitors supported by all our users to help tremendously with coverage for helping our website visitors. We also now are able to seamlessly get the data sent elsewhere for relating to other data sets. The price is great as not based on users and tied more to function, cost or T&M. High level benefits are we have improved chat access/availability to our patients, gained another tool to gauge employee engagement with our patients, gained ability to get data to our other data sets, reduced cost and complexity, improved end user experience, etc. Bravo to Chatlio! **Official Response from John Eberly:** > Thanks for your nice review Dan. In regards to you feedback on account shut off, we totally agree and apologize for any pain that caused back then. About a year ago, we changed our previously automated account closure process to not cancel an account without several weeks of attempted emails and calls to rectify situation. Best, John, Chatlio Founder ### 8. The Live Chat application to rule them all **Rating:** 5.0/5.0 stars **Reviewed by:** Toma S. | Technical Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Its easy integration, quality, simplicity, innovative approach and outstanding support team. **What do you dislike about Chatlio?** Frankly, there isn't one thing that I dislike about it. **Recommendations to others considering Chatlio:** We had been working on implementing a live chat feature to our service for a very short time and as soon as we came across Chatlio and saw that we were able to integrate it with Slack, we knew it was the right product for us. It is truly amazing, was incredibly easy to implement on our back end and has been a success 2 years in a row. Our subscribers are loving the ability to simply chat us up about a questions rather than call or write an email. We are able to provide instantaneous solutions and share links with ease. **What problems is Chatlio solving and how is that benefiting you?** Real-time assistance to policymakers when time is of the essence. It has reduced the number of phone calls we receive thereby providing our team with more time to focus on other tasks at hand. It has also enabled us to provide a quick and reliable support to our subscribers. ### 9. awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** We're already on Slack all day, so Chatlio brings our customer communication into the same place. That lets us handle those requests in our normal flow of work. We got Chatlio up and running in minutes, and it's been fully stable and low maintenance over the last two years. **What do you dislike about Chatlio?** Honestly, I don't have any issues with Chatlio. I spent a few minutes installing it two years ago and it's been humming along ever since, giving us all these benefits with zero effort on our part. **Recommendations to others considering Chatlio:** Do it! **What problems is Chatlio solving and how is that benefiting you?** Chatlio lets us get direct access to sales leads and customers. We have it on our marketing site as well as inside our SaaS product. On our marketing site, we've been connected to people who have reached out to us to buy or even invest. On the product side, we hear about issues that might otherwise go unmentioned. This is all because Chatlio gives those people an easy channel to reach a real person. They get to talk to us right away, without having to deal with the hurdles of a support page/form/lag time. ### 10. Great platform, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Heather D. | Principal Design Technologist, Design, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** The widget was super easy to integrate and I appreciated the free month trial. We were also able to hide the widget and use the API to enable live Slack chat on our website with our own custom UI. **What do you dislike about Chatlio?** Account management is tricky... I couldn't add a user to my account if they already created their own account. I also was double charged somehow for a couple of months, but they reversed the charge and even gave me a small refund. Also the API doesn't include events for when the agent is typing in Slack. **Recommendations to others considering Chatlio:** This works with Slack, so make sure you understand how Slack works first. **What problems is Chatlio solving and how is that benefiting you?** Instantly chat with customers with absolutely minimal setup. We were able to prototype chat interactions to evaluate with customers, and had valuable learnings from these prototypes using the Chatlio/Slack functionality. ### 11. Best way to connect with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** I love the integration features. Formerly we used Hubspot, and found it was a mess. The ability to handle and share conversations in Slack is amazing, and the reason we switched. It's 100% worth the pain and effort to switch from Hubspot Messenger feature. We would love to see Chatlio expand the integration to allow more and varied interactions. **What do you dislike about Chatlio?** The lower end subscription could use or operators. The 50$/month is a bit steep. At lease for startups. **Recommendations to others considering Chatlio:** Would it be possible to watch customers on the site, and based on activity open a call conversation with them directly? **What problems is Chatlio solving and how is that benefiting you?** We want to connect with customers as fast as possible. We love the feature that lets us know how long a customer has waited for feedback. ### 12. Nice chat tool for Slack-centered businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Philippine R. | Customer Success Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Chatlio?** The Slack integration integrates Chatlio to your Customer Success routine super easily (no additional tool). The commands are pretty easy to master, and the single channels created for each conversation makes the access to history for each user super handy for all agents. **What do you dislike about Chatlio?** You do not get a notification when a user quits then rejoins the conversation, which creates frustration on both sides sometimes. Make sure the chat is implemented on all pages for a continuity in the conversation & navigation. **Recommendations to others considering Chatlio:** If your Customer Success/Support team is already using Slack and you are looking for a tool dedicated to chat exclusively, then Chatlio might be the slolution for you. **What problems is Chatlio solving and how is that benefiting you?** We are making it easier for users or prospects to contact us for more information. It's time-saving for some tickets and creates an open door for users who just have a short time to spend on our page. Easier than an actual ticket & emails. ### 13. Simple and Cost Effective Solution **Rating:** 4.0/5.0 stars **Reviewed by:** John F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. **What do you dislike about Chatlio?** For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. **Recommendations to others considering Chatlio:** It's very easy to implement, so worth taking a trial run with it! **What problems is Chatlio solving and how is that benefiting you?** We're primarily using Chatlio to offer real-time support to our clients. It's made it easier for our clients to reach out for support before they get frustrated, and easier for our team to communicate using the same tools we use for other areas of the business. ### 14. This is a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Catalina C. | Growth Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** There are two main things we love about Chatlio: 1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.) 2) The general reports with the number of conversations per agent **What do you dislike about Chatlio?** The overview of the reports section is lacking graphics. It would be user for us to take decisions based on the reports if we did not have to download the reports but if we could easily see them in the platform directly. **Recommendations to others considering Chatlio:** - There are two main things we love about Chatlio: 1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.) 2) The general reports with the number of conversations per agent - The only thing we would like Chatlio to improve in the short-term is the overview of the reports section, which is lacking graphics. **What problems is Chatlio solving and how is that benefiting you?** We needed a Chat tool that we could integrate to Slack, where multiple people would be able to see the conversations and reply to customers. About the benefits: 1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.) 2) The general reports with the number of conversations per agent ### 15. Great lightweight Customer Chat to Slack app **Rating:** 4.5/5.0 stars **Reviewed by:** Will M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Super lightweight and easy to set up. Instead of trying to do EVERYTHING like so many chat apps, Chatlio sets out to fulfill a simple promise - sleek customer service chat directly in your Slack channel. This has been perfect for us, and they keep on releasing new features to their core tool that pleasantly surprise (rather than spending all their time on completely new features to charge extra money for!) **What do you dislike about Chatlio?** The price used to be a bit high, but since they've added new features I feel it's a great value once again. There's very little I dislike about Chatlio - they know what they do, and they do it well. **Recommendations to others considering Chatlio:** Want to chat with your customers inside of Slack? Try this! Want all the other exotic features being touted by chat bots these days? Then try something else... **What problems is Chatlio solving and how is that benefiting you?** We use Chatlio to offer customer service chats on all our sales pages and checkout pages. It's been perfect for quick sales chats - everybody in my team sees the sales request come through, and it's a mad dash to claim it for their own. People rush to close open leads now, and we're answering in real-time rather than via email or something else where the response rate would drop. ### 16. Chatlio - Bittersweet Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** What I enjoy most of what Chatlio has to offer is providing a service that allows me to connect to customers on a personal level. They provide a ton of great features that allow their clients to help their process simpler. For example, they are capable of syncing up the chat to Slack so that multiple people on a team can help answer a live chat question right from Slack. **What do you dislike about Chatlio?** Although there is documentation and support, I have been left with a cold shoulder on an issue that hasn't been resolved yet from the 3 times I have asked for help. I understand that my bug is not a common bug but not being provided affirmation to the issue is what I dislike. **Recommendations to others considering Chatlio:** How do you think having this service will scale long term and do you find yourself removing this service. How would your customers feel if you had a service they enjoyed using and then it is taken away? **What problems is Chatlio solving and how is that benefiting you?** As we were starting an ecommerce store, there are bound to be a ton of questions from customers so Chatlio helped us by providing a tool for people to communicate to us. It helps us find bugs and patterns in the questions that people have so that we can improve on our product. **Official Response from John Eberly:** > Hi, Thanks for your review. Your experience with support doesn't sound like what try to offer everyone, so I apologize. Please reach out direct to me john at chatlio com and I will ensure we get your issue addressed. Best, John, Chatlio founder ### 17. Great tool that integrates seamlessly with our product! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I love home seamlessly Chatlio integrates with our product. I especially enjoy integrating Chatlio with our Product and Slack. Our company utilizes Slack every single minute of the day, and the fact that we have this chat widget integrated with Slack is extremely key for full transparency. **What do you dislike about Chatlio?** Dashboards and reporting are somewhat limited. I would love to see improvements on how I can present data on particular users. Unique and sometimes lengthy data dates can take an unnecessarily long time to load (and sometimes it does not load at all). I usually end up exporting the data and importing the data into a reporting tool to better view my company's data. This is an unnecessary step I would love to avoid in the future. **Recommendations to others considering Chatlio:** Chatlio is a great tool that integrates very easily with other Products. I would recommend this product for anyone interested in a live chat tool. **What problems is Chatlio solving and how is that benefiting you?** I am able to provide real-time support with our Product users 24 hours a day with a global support team. I have realized that having someone able to assist the moment someone needs help really goes a long way in terms of customer satisfaction. Chatlio has allowed us to really put our support team above our competition with the timeliness of our assistance. **Official Response from John Eberly:** > Thank you for your nice review. In regards to reporting/slowness, we made some improvements to performance of that last year. Please reach out to us at support@chatlio.com if you still see issues and/or you would like to provide more details on how we could improve reporting. We are always looking for details on how we can improve. Best, John, Chatlio founder ### 18. Great chat tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** We love that Chatlio integrates with Slack. We can help our customers in the same place that we are helping each other, and don't need another app. The ability to select the times we are available and customize the widget very easily means I don't have to bug our developers every time we want to change something. **What do you dislike about Chatlio?** Chatlio doesn't have the ability to program in holidays, so sometimes we get chats on days the office is closed, and we didn't remember to turn it off in the morning. Also, sometimes when we change the settings, they don't seem to save and I have to change them again. **Recommendations to others considering Chatlio:** It's great!! **What problems is Chatlio solving and how is that benefiting you?** We have a B2B product with a long sales cycle. We needed to make it very easy for customers to get in touch with us, because the sooner they do that the more likely it is they will buy something. By having the chat, and allowing it to pop-up on certain pages our customers tend to get stuck on, we have started many dialogues with the sales and support teams. ### 19. Super easy app with super customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Raya W. | Partner Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Our company is 100% virtual, global, and serving thousands of customers worldwide. Before switching to Chatlio we struggled to keep up our high service standards. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. We easily retrieve chat transcripts, and appreciate their very responsive customer service. There's hardly ever a problem, and if so, it's typically our mistake - but their response times and collaborative spirit is so helpful! Highly recommended! **What do you dislike about Chatlio?** No dislikes. Great product with great service. **Recommendations to others considering Chatlio:** Easy to switch. Easy to use. Super attentive customer service. **What problems is Chatlio solving and how is that benefiting you?** Our virtual team can easily share Chatlio info. We have separate channels for incoming sales and customer service chats, and both teams access all easily. Historic data easily managed. Easy to pass chats from one team member to another. Reporting options excellent and easy to see trends. New team members easily become fluent in Chatlio use. Can't imagine how we'd manage incoming sales and customer service now without Chatlio! ### 20. Easy to implement, flexible features **Rating:** 4.5/5.0 stars **Reviewed by:** Parker S. | Owner/Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The integration path was straightforward, and the slack integration made it easy to implement in our business. We were able to set up a flexible set of processes without too much effort, hiring customer service agents was simple, and visibility was great. **What do you dislike about Chatlio?** More control over the front-end javascript would be nice (styling especially). We passed on initial design requirements because the chat popup did not seem especially configurable in its appearance. **What problems is Chatlio solving and how is that benefiting you?** We are better able to connect with users that have not yet signed up. Rolling our own chat feature would have been simple, but the additional notification/history/tracking/information prompts were a definite value add. ### 21. Chatlio Implementation Quick and Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly P. | Marketing Specialist, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Chatlio?** Transcendent enjoys the monthly reporting to see which chats were accomplished and the length of time on each chat. Reporting is an important indicator of how well our company is performing in terms of customer service and also in our sales department to convert leads and answer questions quickly for new prospects. **What do you dislike about Chatlio?** We would like to see more of a chat bot feature where we can pre-determine question and answers instead of candid answers. We would like the ability to put the chat into off mode but still be handled as if a person was talking to them as a chat bot would when we are out on calls. **What problems is Chatlio solving and how is that benefiting you?** We are able to see the traffic volume online, which chats we are missing, what opportunities are coming in from our website, and how quickly we are responding to customers. ### 22. If You Use Slack, Use Chatlio **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Lead Developer, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Everyone needs live chat on their eCommerce site. Having a separate app for live chat customer support when you already have Slack would be boring. With Chatlio, it's just in Slack. That and the super simple WordPress plug-in that made adding Chatlio to our site almost no work is why I recommend Chatlio strongly if you have a business that runs on Slack, and sells stuff with WordPress site. So simple, fewer moving parts, 5 stars. **What do you dislike about Chatlio?** It takes a little longer to learn the interface, beacuse it's Slack slash commands and stuff then I bet a standalone would take to learn. **What problems is Chatlio solving and how is that benefiting you?** Have live chat. ### 23. Very usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Tael P. | CEO, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** We do really like the setup process with Slack that is very fast. Also the customisation of the widget is nice. The people are happy to get fast help when they need it. **What do you dislike about Chatlio?** If I can only change one things, it would be the UI of the admin, that is not as nice as the front widget **Recommendations to others considering Chatlio:** There is a fast setup when you are using this webapp, and it is very stable, we use it now for 2 years and we never had any trouble with Chatlio. **What problems is Chatlio solving and how is that benefiting you?** We have Chatlio on pricing page and for premium Users (we are a blogging company) ### 24. Basic use, I wish it had more capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Meni S. | Support Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** Ease of use. It's very easy to create a chat and integrate to Slack and implement in web site **What do you dislike about Chatlio?** Dashboard a bit buggy, we have 2 projects under same account, easily confused between them and accidentally delete data from the wrong one. I would like more options: 1. Ability to ask guiding questions which at the end provide a link to FAQ which is optional instead of engaging chat. 2. Would like to export all chats but since they are in sub-chats in slack I don't have any option. **What problems is Chatlio solving and how is that benefiting you?** Integrated in our Marketplace website, during business hours. ### 25. chat integrated within Slack **Rating:** 3.5/5.0 stars **Reviewed by:** Pierre A. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** the greatest feature is Slack integration which makes it possible for us to share chats, to use it on smartphones, to copy paste within our favorite app (slack). We also value greatly Chatlio support. **What do you dislike about Chatlio?** Not much actually. Maybe some more flexibility with the way incoming chats are presented to Slack, maybe as well a possibility to integrate with Stripe, more ideas than dislikes actually... **What problems is Chatlio solving and how is that benefiting you?** we're closing more sales thanks to our capabilty to respond quickly and efficiently to our customers. We're focusing a lot on our NPS, Chatlio is key to it. ### 26. Integrating Chat with Slack: Brilliant! **Rating:** 4.0/5.0 stars **Reviewed by:** Shalom P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** All of our Slack users can help field field live chat requests. Since everything runs in Slack, it's one less system that users need to log into. **What do you dislike about Chatlio?** Not being able to assign offline message requests to users to insure that users are followed up with and don't get overlooked. **Recommendations to others considering Chatlio:** Great if you are a Slack centric shop. Simple to use, but takes a little training to get users up to speed on how conversations work. **What problems is Chatlio solving and how is that benefiting you?** Allows us to have multiple departments working together on same chat conversation as need. Customer service, engineering and sales can all be pulled in as needed. And since it's all running in Slack, no extra platform for users to have to log into. ### 27. Great integrated chat for a company website **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie M. | Head of HR, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Chatlio?** Really easy to setup and add to any website, tool has worked well for us. **What do you dislike about Chatlio?** Would be good to have more than two people able to respond to request on the starter price plan **Recommendations to others considering Chatlio:** Excellent good value chat facility **What problems is Chatlio solving and how is that benefiting you?** It allows the company to be able to interact immediately with online enquires about our products in the website. The chat room is easy to use and respond to we have integrated into our slack channel. ### 28. Simple Chat Widget with Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Ease of integration into our site and it's seamless integration into our Slack channel. **What do you dislike about Chatlio?** There's really not a ton of dislikes. I'd say that having other default skin/styling options and chat behavior might be a nice addition **Recommendations to others considering Chatlio:** Make sure you have the right staff on hand to respond to Chat messages in Slack. Since this is integrated directly into Slack and if you are a person like me that gets tons of Slack messages, you may want to tweak your Slack notification settings to ensure you don't miss a customer's chat message. **What problems is Chatlio solving and how is that benefiting you?** The ability to quickly respond to customers' needs and have that filter into our existing communication channels, Slack being the primary channel. ### 29. The bottom line: Chatlio makes us more profitable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** One thing that made Chatlio stand out to us was the direct integration with Slack. Our team was quite frankly annoyed with chat apps requiring them to keep another browser tab or window open and as a result, we always had less agents available than we should. With Chatlio being baked right into Slack, our internal team communication tool, the entire team is always ready and available to answer chat requests. **What do you dislike about Chatlio?** I can't name any major, or even minor, complaints with Chatlio. We have used the service for years and have always been very happy with price and performance. Whenever there were concerns or questions in the past, Chatlio was always quick to resolve them. **What problems is Chatlio solving and how is that benefiting you?** We needed a way to easily connect with our B2B clients that use our online ordering portal. Chatlio has enabled us to retain more sales by meeting the customer where they are (online instead of on the phone) and reduced strain on our phone sales staff. ### 30. Customer Service Made Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Chatlio's easy integration with Slack makes responding to private inquiries an absolute breeze. It's not easy managing communications between the company and a consumer. Often, in the midst of busy workloads and hectic schedules, these communications can be lost to the void. With Chatlio, we're able to not only manage communications easier, but without failure on our behalf. **What do you dislike about Chatlio?** Not necessarily a dislike, but I wasn't sure when I first started using the software if I'd be able to save the chats to an external platform. Once I realized I could export chat transcripts, life became a breeze. **Recommendations to others considering Chatlio:** Use this if you want to be able to respond to customer inquiries in an easier, better streamlined process! **What problems is Chatlio solving and how is that benefiting you?** Chatlio improved our customer service quality tremendously. Being able to see messages, live and recorded, made the process much less complex than what me and my team were accustomed to. It also allowed for more higher level analysis of those needing our assistance, letting us identify issues as we were able to document and record them better as they came in through our live feeds. ### 31. Chatlio: Just the right amount of customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The Slack integration and ability to customize the widget are my two favorite features. **What do you dislike about Chatlio?** I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. **Recommendations to others considering Chatlio:** I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. **What problems is Chatlio solving and how is that benefiting you?** It's sped up our time to resolution for customer service by hours. It allows our customers to get ahold of us quickly, and for us to respond to them in a timely manner from a tool we're already using (Slack) in a workflow that works for us. ### 32. Personalized Customer Service Chat Bot **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle C. | Digital Marketing Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Chatlio?** integration with slack that displays the picture so you can see who you are talking to as well as the channel so multiple people can see when a chat comes in, personalized colour theme is a nice touch **What do you dislike about Chatlio?** can't think of anything right now, we have tried several chat bots in the past **What problems is Chatlio solving and how is that benefiting you?** personalized, real time customer service. In the insurance industry a lot of people have questions and Chatlio allows us to open up a new form of communication with our customers. Our customer service reps work on multiple policies so its nice for them to join website chats and continue conversions with the same customer ### 33. Trusted and invaluable Live Chat feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** It is easy to integrate, customize and maintain. In addition, we love the fact you can use it through Slack. It has been a time saver and brought great value to our customer service. Outstanding product, affordable, great Support team and brilliant Founder. Hats off to John for his ingenious creation. **What do you dislike about Chatlio?** There isn't a thing that we dislike about it. **Recommendations to others considering Chatlio:** I would most certainly purchase Chatlio at any company I work during my career. It has been extremely helpful to us here. **What problems is Chatlio solving and how is that benefiting you?** We are able to trim down the number of phone calls we receive per year and enhance our link sharing and solution process. ### 34. Been using it for 10 months. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** It's awesome having customer support right there in slack. Saved replies are super helpful. **What do you dislike about Chatlio?** I wish I could "/leave" a chat without clearing the chat history in the user's window. Sometimes they haven't responded in a while and I'm sure they just got distracted so I want them to see what I wrote if they come back, but I also want to /leave the chat myself.... **What problems is Chatlio solving and how is that benefiting you?** We're running a consumer web app - and Chatlio has been by far the best resource we've had for identifying user touchpoints in our app that are confusing/problematic. Countless bugs and feature requests have come from Chatlio chats. **Official Response from John Eberly:** > Thank you for your nice review! Just a note, under that Appearance > "Chat End" section of our dashboard, you can toggle on/off whether to clear visitor messages after chat has completed. Reach out to us at support@chatlio.com if that doesn't accomplish what you want. Best, John, Chatlio founder ### 35. Easy to use Live Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos C. | Managing Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** I like the integration it has with Slack - makes it easier to track when someone is actively on the site and wants to chat, rather than having the chat client open all the time. **What do you dislike about Chatlio?** Though a different product, the ability to start implementing more Chatbot capabilities - having it be able to take some information beforehand before handing off to a user would be pretty cool - automated chatbots seem to be all the rage nowadays. Other than not, the tool is great. **What problems is Chatlio solving and how is that benefiting you?** Capturing more leads from our site - it's helped a little bit when I'm active and online. ### 36. Easy set and use **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** We have really liked using Chatlio, it was fairly easy to get in place and very easy to adjust. I love that making changes does not require any code so my customer service team can just handle it themselves. **What do you dislike about Chatlio?** I do wish that Chatlio Inc other channels, in particular SMS **What problems is Chatlio solving and how is that benefiting you?** We use Chatlio to help customers during the application process, to help them when they get stuck. ### 37. Chatlio is a profitable, affordable addition to our website **Rating:** 5.0/5.0 stars **Reviewed by:** Daxton C. | Sales and Marketing Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** Chatlio offers a simple display that integrates with slack quite nicely. It allows us to communicated with our customers instantly and provide better service and support to them. **What do you dislike about Chatlio?** I really can't think of anything that I dislike. I think that it would be nice if there were Pre-qualifying questions that the customer would have to answer before the message was pushed off to us. **What problems is Chatlio solving and how is that benefiting you?** We have a lot of traffic that come through our website and having the option to chat directly with a user has been a huge benefit. This is also a lead generating tool. ### 38. Chatilio has been a huge benefit to our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Love that we are able to incorporate it with Slack as well as set our own timing and ours. The easy on off feature is great during the busy times. **What do you dislike about Chatlio?** When yoiu have a lot of chats going on at once it can get a bit clunky **What problems is Chatlio solving and how is that benefiting you?** Meeting the demands of our customers to have instant access to answering questions. ### 39. Great and easy integration, potential for product to grow **Rating:** 3.5/5.0 stars **Reviewed by:** Janik L. | Head Of Marketing, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Chatlio?** Chatlio can very easily be integrated into slack, everything is straight forward and the whole team can start using the tool instantly **What do you dislike about Chatlio?** The product is not really improving, there are new features coming out even though the topic of live chat and chat bots has a lot of potential **What problems is Chatlio solving and how is that benefiting you?** Engaging website visitors in conversations with the sales team ### 40. Simple with great integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Clinton W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** That it is simple and integrates easily into Slack - we can capture sales leads in one place and assign easily. **What do you dislike about Chatlio?** Not much - it does exactly what it advertises. If I wee being critical the Slack integration can be a little difficult to jump into a new online chat becuase it doesnt make the chat room entirely clear. After a few goes it gets easier. **What problems is Chatlio solving and how is that benefiting you?** Lead management and assignment - if a lead comes on email the conversation is easily decentralised before being assigned to our CRM system. ### 41. finance analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Love the ease of use, and the support from chatlio if you are having any issues with the product or service **What do you dislike about Chatlio?** The only thing I would say is that they are lacking in certain services available as far as reading the data **Recommendations to others considering Chatlio:** this will redefine your business **What problems is Chatlio solving and how is that benefiting you?** customers who dont want to talk on the phone can now feel comfortable with chatting online. Or sometimes customers don't have time to call so a quick chat is available for them and this is huge for our customers. ### 42. Reliable and friendly user interface **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Tone that tells me that someone is on-line asking a question, and that goes out to entire sales force. **What do you dislike about Chatlio?** Sometimes hard to remember which menu item I should click on to monitor incoming on-line questions and then to connect to the caller to reply to them. Maybe it should switch modes automatically when a question comes in so that we can answer immediately. **What problems is Chatlio solving and how is that benefiting you?** Engages customer and encourages them to stay on our site for a minute or two while their question is answered ### 43. Getting closser to our customer **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia L. | Commercial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I like how easy it is to ise it and the functionalities it has like the automatic messages, also how much time your client has beeen waiting and i like very much the statistics you can get **What do you dislike about Chatlio?** Sometimes the time of the chat is greater than it really is because you may respond very quickly but if the client logs off the time still runs **Recommendations to others considering Chatlio:** Add he option of sending gifs or videos or show the screen to explain better **What problems is Chatlio solving and how is that benefiting you?** Slack addin ### 44. Easy to use, Quick to set up, Does what you need **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffery J. | Full Stack Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I liked how easy it was to set up, did exactly what we needed, and how quickly we were able to get it running **What do you dislike about Chatlio?** I don't really have any complaints, just positive feedback **What problems is Chatlio solving and how is that benefiting you?** The problem we are using Chatlio to solve is being able to communicate with our customers throughout our process without having to set up and maintain our own chat integration, along with having an easy and familiar way for our customer service team to communicate with the users. ### 45. Solid chat software we use with slack. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel S. | President, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The integration with slack is pretty good. We're able to do cool things like tell which customer we're talking to before they even tell us. This is very helpful for pulling up records quickly, and other obvious reasons. **What do you dislike about Chatlio?** It hasn't really given me much trouble, unlike other software. **What problems is Chatlio solving and how is that benefiting you?** While we still need 2 vendors for internal messaging and external chat, Chatlio's integration has made it possible to use only 1 software (in this case, slack) due to the integration. ### 46. Great for lead gen **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Chatlio does a great job for lead generation! **What do you dislike about Chatlio?** Sometimes, the app can be a little glitchy. **Recommendations to others considering Chatlio:** Do it! **What problems is Chatlio solving and how is that benefiting you?** We use it on our marketing website for lead generation. Let's us capture more information in a friendlier way than using a form. ### 47. Great software, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** steve s. | studio manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** It just works. The connection with Slack is great and we're able to talk with our customers quickly. **What do you dislike about Chatlio?** Nothing! We haven't run into any issues during our time using Chatlio. **Recommendations to others considering Chatlio:** Just give it a shot, you won't be disappointed. **What problems is Chatlio solving and how is that benefiting you?** We've been able to get in touch with more customers. We feel that more and more people want to connect using a chat tool rather than trying to reach you by phone so Chatlio is great for this. ### 48. We have been very pleased our team ability to interact with our customers and provide top shelf supp **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Its easy. The customer doesn't have to enter a lot of information, just click and type. Integrated into slack, our whole team can watch for support questions or customer inquiries. The slack integration makes mobile messaging seamless as well. **What do you dislike about Chatlio?** We really like that chatlio has the option for triggered responses, but we use slack 100% of the time and the triggered responses can't be sent through slack. **What problems is Chatlio solving and how is that benefiting you?** We have a website for physicians using our software and patients that are trying to find our clinics. So we have a diverse consumer type with a range of questions - we need to be immediately available the majority of the time for quick Q&A. ### 49. Love it (great integration with Slack) **Rating:** 4.5/5.0 stars **Reviewed by:** ➢Daryl K. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** It integrates directly with Slack which allows us to field live chats in the same platform we're already collaborating internally as a company. The Slack setup is great & the usability is intuitive & easy. **What do you dislike about Chatlio?** Nothing comes to mind--I wasn't involved in the actual setup/installation of the tool. **What problems is Chatlio solving and how is that benefiting you?** Better conversion rates on our site by offering prospects another channel through which they can reach us and ask simpler questions. ### 50. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** I like that chatlio gives the option for macro like canned responses to be set up. **What do you dislike about Chatlio?** The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. **What problems is Chatlio solving and how is that benefiting you?** We are using chatlio as another avenue for our users to reach our support team. **Official Response from John Eberly:** > Hi, Thanks for your review. If I understand your feedback correctly, you can avoid these notifications by just doing "/leave" from a channel instead of "/chatlio end". Chatlio will detect the last user has left the channel and archive the channel for you. Best, John, Chatlio Founder ## Chatlio Discussions - [I'm looking for the pricing structure for Chatlio? Are there different brackets for payment?](https://www.g2.com/discussions/9741-what-s-the-price-of-chatlio) - 1 comment, 1 upvote - [What happens when we’re not online?](https://www.g2.com/discussions/chatlio-91789e5c-77f3-494a-9451-8226c47d990c) - 1 comment, 1 upvote - [Can I export transcripts?](https://www.g2.com/discussions/chatlio-cc1d0810-b933-4a23-ab28-6f094ca62c7b) - 1 comment, 1 upvote - [Does this work with a free Slack account?](https://www.g2.com/discussions/chatlio-10ef816f-7309-49ef-b856-cac0b553fa7f) - 1 comment, 1 upvote - [Can I use Chatlio on multiple domains?](https://www.g2.com/discussions/chatlio-7f9c6b02-a7e5-4c09-bcb9-7cb30949dd12) - 1 comment, 1 upvote - [View Chatlio pricing details and edition comparison](https://www.g2.com/products/chatlio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A29%3A54+-0500&secure%5Bsession_id%5D=400e6554-8deb-4de7-893c-61e43415c64c&secure%5Btoken%5D=4b501e0edcb2266c9949ee78832d2403c576309f1033b2192b7eee3cfa1393f5&format=llm_user) ## Chatlio Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatlio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)