Best Live Chat Software for Small Business - Page 9

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 507

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 103,300+ Authentic Reviews
  • 507+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zoho Desk, Zendesk for Customer Service, WhatsApp Business Platform, Tidio, Fin, Podium, Smartsupp, and Jotform AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=smartsupp&focus%5B%5D=jotform-ai-agents&segment=small-business)

Chatstack

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Chatstack?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatstack?

  • Seller: Stardevelop
  • HQ Location: Gold Coast
  • Twitter: @stardevelop
    11,019 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 61% Small, 26% Medium

What Do G2 Reviewers Say About Chatstack?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the quick response time and extensive features of Chatstack, enhancing company growth and expansion.
  • Users find Chatstack time-saving with quick responses and essential features that support company growth and expansion.

What Are Recent G2 Reviews of Chatstack?

What Are G2 Users Discussing About Chatstack?

Chatlio

Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.

Average Rating: 4.3/5.0

Total Reviews: 83

How Do G2 Users Rate Chatlio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatlio?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 74% Small, 20% Medium

What Are Recent G2 Reviews of Chatlio?

What Are G2 Users Discussing About Chatlio?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 472

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshchat, enabling seamless management of multiple communication channels effortlessly.
  • Users appreciate the multi-channel support of Freshchat, streamlining customer responses and enhancing overall communication efficiency.
  • Users appreciate the ease of use and comprehensive features of Freshchat, enhancing customer support efficiency.
  • Users value the ease of implementing automation in Freshchat, significantly improving chat management and resolution times.
  • Users value the seamless integrations of Freshchat, streamlining communications across multiple channels for better support.
Cons
  • Users find AI limitations in Freshchat, noting its basic tool lacks advanced automation and understanding capabilities.
  • Users find the chatbot issues with Freshchat frustrating, as Freddy AI lacks understanding and automation features.
  • Users report chat issues with Freshchat, including confusing dashboards and unreliable notifications impacting communication.
  • Users find the learning curve steep, especially with custom reports and chatbot setup, affecting overall user experience.
  • Users find Freshchat's limited AI capabilities lacking compared to competitors, affecting automation and overall functionality.

What Are Recent G2 Reviews of Freshchat?

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Continually

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks

Average Rating: 3.8/5.0

Total Reviews: 17

How Do G2 Users Rate Continually?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Continually?

  • Seller: Continually
  • Year Founded: 2017
  • HQ Location: Belfast, Northern Ireland
  • Twitter: @UseContinually
    252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 88% Small, 12% Medium

What Are Recent G2 Reviews of Continually?

What Are G2 Users Discussing About Continually?

OutboundEngine

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

Average Rating: 3.7/5.0

Total Reviews: 160

How Do G2 Users Rate OutboundEngine?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind OutboundEngine?

Who Uses This Product?

  • Who Uses This: Realtor, Real Estate Agent
  • Top Industries: Real Estate, Insurance
  • Company Size: 72% Small, 16% Medium

What Do G2 Reviewers Say About OutboundEngine?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation efficiency of OutboundEngine, streamlining marketing tasks and enhancing engagement effectively.
  • Users appreciate the automation capabilities of OutboundEngine, enhancing reputation management and simplifying social media tasks.
  • Users value OutboundEngine for its automation features, which streamline reputation management and enhance social media presence.
  • Users appreciate the ease of use of OutboundEngine, especially its fast and straightforward initial setup.
  • Users commend OutboundEngine for its easy setup, enabling quick and hassle-free integration for effective marketing.
Cons
  • Users find the high pricing of OutboundEngine surprising, especially due to the absence of a free trial for new users.

What Are Recent G2 Reviews of OutboundEngine?

What Are G2 Users Discussing About OutboundEngine?

Drift

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

Average Rating: 4.4/5.0

Total Reviews: 1,203

How Do G2 Users Rate Drift?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Drift?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 27% Small

What Do G2 Reviewers Say About Drift?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Drift, enhancing their experience with intuitive interfaces and real-time engagement insights.
  • Users value the 24/7 fast response of Drift, enhancing customer engagement and boosting sales effectively.
  • Users love the intuitive insights of Drift's Prospect Dashboard, enhancing decision-making and identifying high-potential accounts easily.
  • Users value the accurate visitor tracking by Drift, which supports effective prospecting and enhances lead generation.
  • Users value the lead generation capabilities of Drift, enabling insights into engaged prospects for effective outreach.
Cons
  • Users report frustration with chat routing issues and delayed notifications that hinder effective communication with clients.
  • Users find the learning curve challenging, requiring more training to fully utilize Drift's capabilities and features.
  • Users experience notification issues such as delays and blank pages, impacting timely responses and user experience.
  • Users face routing issues with Drift, experiencing misrouted conversations and the need for cumbersome spam filters.
  • Users experience chat issues due to delayed notifications and slow loading times, affecting conversation continuity.

What Are Recent G2 Reviews of Drift?

What Are G2 Users Discussing About Drift?

WorkHub

WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio, and video calls. It also comes with screen-sharing and recording capabilities. Connect provides a Team Wall feature that takes periodic headshots and displays them, allowing for easy management of each team member's online presence. In addition, its widgets can offer real-time support on web platforms.

Average Rating: 4.9/5.0

Total Reviews: 53

How Do G2 Users Rate WorkHub?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.7/10 (Category avg: 8.5/10)
  • Customization : 9.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind WorkHub?

  • Seller: WorkHub
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®
  • Ownership: Ali Shaheen

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services
  • Company Size: 53% Small, 47% Medium

What Do G2 Reviewers Say About WorkHub?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of WorkHub, which enhances communication and collaboration effortlessly.
  • Users value the seamless remote communication capabilities of WorkHub, enhancing team collaboration and efficiency.
  • Users appreciate the efficient collaboration features of WorkHub, enhancing remote teamwork and communication effortlessly.
  • Users value the seamless communication of WorkHub, enhancing collaboration and problem-solving among team members.
  • Users value the user-friendly interface of WorkHub, which enhances communication and collaboration effortlessly.
Cons
  • Users find the missing audio message feature and notification settings inconvenient, impacting their overall experience with WorkHub.
  • Users feel that the limited features of WorkHub hinder its potential compared to other communication tools.
  • Users report encountering bugs that lead to unread message indicators and freezing issues on the desktop version.
  • Users face challenges with the inadequate search function in WorkHub, struggling to find specific items effectively.
  • Users find the interface confusing for new users, suggesting improvements for better usability and navigation.

What Are Recent G2 Reviews of WorkHub?

What Are G2 Users Discussing About WorkHub?

Eltropy

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

Average Rating: 4.4/5.0

Total Reviews: 51

How Do G2 Users Rate Eltropy?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Eltropy?

  • Seller: Eltropy
  • Year Founded: 2013
  • HQ Location: Santa Clara, US
  • Twitter: @eltropy_inc
    1,129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    281 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Do G2 Reviewers Say About Eltropy?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Eltropy, which enables quick adoption and smooth handling of customer data.
  • Users commend the excellent customer support from Eltropy, highlighting prompt responses and effective self-service tools.
  • Users appreciate the user-friendly interface of Eltropy, enabling efficient multi-channel communication and seamless automation.
  • Users commend Eltropy for its efficiency in communication, enhancing member engagement through seamless integration and tailored experiences.
  • Users appreciate the effortless integration of communication tools in Eltropy, enhancing engagement and saving time.
Cons
  • Users experience a steep learning curve with Eltropy, making it challenging for new users to fully utilize features.
  • Users face a steep learning curve with Eltropy, requiring time and expertise to fully utilize its features.
  • Users face integration issues with Eltropy, leading to inefficiencies and increased frustration during setup and data management.
  • Users express frustration with Eltropy's limited customization, requiring reliance on support for changes and enhancements.
  • Users struggle with the training difficulty of Eltropy, finding it challenging to master advanced features.

What Are Recent G2 Reviews of Eltropy?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 7.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.4/10 (Category avg: 8.1/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

Dixa

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

Average Rating: 4.2/5.0

Total Reviews: 380

How Do G2 Users Rate Dixa?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 7.6/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Dixa?

  • Seller: Dixa
  • Year Founded: 2015
  • HQ Location: Copenhagen, Capital Region
  • Twitter: @DixaApp
    2,708 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Agent
  • Top Industries: Retail, Leisure, Travel & Tourism
  • Company Size: 53% Medium, 43% Small

What Do G2 Reviewers Say About Dixa?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dixa, benefiting from its friendly interface and fast customer support.
  • Users appreciate the helpful customer support agents of Dixa, benefiting from their fast and effective assistance.
  • Users commend Dixa for its exemplary customer support, providing prompt assistance that enhances service efficiency.
  • Users find Dixa incredibly intuitive, making customer support seamless and daily tasks significantly easier to manage.
  • Users appreciate the improved efficiency Dixa provides by consolidating communication channels and simplifying workflows.
Cons
  • Users find the missing features in Dixa limiting, affecting customization, navigation, and overall user experience.
  • Users express frustration over limited features in Dixa, hindering customization and analytics, affecting overall efficiency.
  • Users find the lack of features in Dixa limiting, expressing a need for improved functionality and customization options.
  • Users face chat functionality issues that hinder their workflow and complicate the overall user experience.
  • Users experience a lack of clarity in analytics, with limited options impacting data optimization and usability.

What Are Recent G2 Reviews of Dixa?

What Are G2 Users Discussing About Dixa?

LiveCaller

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate LiveCaller?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveCaller?

  • Seller: LiveCaller
  • Year Founded: 2019
  • HQ Location: Tbilisi, GE
  • Twitter: @live_caller
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 17% Medium

What Are Recent G2 Reviews of LiveCaller?

What Are G2 Users Discussing About LiveCaller?

CINNOX

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

Average Rating: 4.3/5.0

Total Reviews: 34

How Do G2 Users Rate CINNOX?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind CINNOX?

  • Seller: M800
  • Year Founded: 2007
  • HQ Location: Hong Kong
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 50% Small, 32% Medium

What Do G2 Reviewers Say About CINNOX?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient customer support of CINNOX, streamlining inquiries and enhancing communication with ease.
  • Users find CINNOX to be easy to use, streamlining customer inquiries across multiple platforms effortlessly.
  • Users appreciate the convenient multi-channel communication features of CINNOX, streamlining customer support and international connections.
  • Users find easy management with CINNOX essential for handling customer inquiries and streamlining international communication seamlessly.
  • Users value the easy setup of CINNOX, enabling quick integration with various communication platforms effortlessly.
Cons
  • Users find the missing functionality of CINNOX limits its flexibility and integration with existing systems.
  • Users note the limited AI capabilities of CINNOX, particularly due to lack of ChatGPT support and integration options.
  • Users experience admin control issues, limiting access and flexibility for different departments within CINNOX.
  • Users often find the supporting hotline unreachable, causing frustration when assistance is needed.
  • Users express frustration over the lack of ChatGPT support, limiting the chatbot's effectiveness for their needs.

What Are Recent G2 Reviews of CINNOX?

What Are G2 Users Discussing About CINNOX?

FROGED

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Average Rating: 4.2/5.0

Total Reviews: 14

How Do G2 Users Rate FROGED?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.8/10 (Category avg: 8.1/10)

Who Is the Company Behind FROGED?

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of FROGED?

What Are G2 Users Discussing About FROGED?

ClickDesk

Live chat and online engagement.

Average Rating: 3.8/5.0

Total Reviews: 48

How Do G2 Users Rate ClickDesk?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind ClickDesk?

  • Seller: ClickDesk
  • Year Founded: 2011
  • HQ Location: Hyderbrad, India
  • Twitter: @ClickDesk
    1,702 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of ClickDesk?

What Are G2 Users Discussing About ClickDesk?

Inia Debnath
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Researched and written by Inia Debnath
Updated