ClickPost
ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.
Average Rating: 4.8/5.0
Total Reviews: 144
Who Is the Company Behind ClickPost?
- Seller: ClickPost
- Company Website:
- HQ Location: New Jersey, US
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Twitter: @ClickPost
198 Twitter followers -
LinkedIn® Page: www.linkedin.com
213 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Product Manager
- Top Industries: Apparel & Fashion, Consumer Goods
- Company Size: 59% Medium, 21% Small
What Do G2 Reviewers Say About ClickPost?
AI-generated summary from verified user reviews
Pros
- Users value the real-time tracking visibility of ClickPost, enhancing delivery success and simplifying logistics management.
- Users appreciate the ease of use of ClickPost, simplifying operations with intuitive design and excellent support.
- Users commend the excellent customer support of ClickPost, highlighting its proactivity and collaboration throughout the process.
- Users appreciate the excellent service quality of ClickPost, especially its reliable tracking and proactive customer support.
- Users appreciate the reliable real-time tracking of ClickPost, enhancing delivery efficiency and customer satisfaction.
Cons
- Users find limited customization in certain workflows, impacting their ability to optimize the product's full potential.
- Users express frustration over missing features in ClickPost, particularly regarding courier tech and bug reporting.
- Users experience frequent delay issues with tracking updates and shipment status, impacting overall efficiency.
- Users face challenges with tracking issues, including delayed updates and unclear NDR remarks affecting shipment management.
- Users often face delays in development and updates, impacting shipment status and overall efficiency.
What Are Recent G2 Reviews of ClickPost?
"Smooth Onboarding and a User-Friendly Experience"
Rating: 5.0/5.0 stars
— Murtuza S.
"Seamless API Integration and Logistics Management"
Rating: 4.5/5.0 stars
— Aviral G.

