# Best Last Mile Delivery Software for Medium-Sized Businesses *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)* Products classified in the overall Last Mile Delivery category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Last Mile Delivery to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Last Mile Delivery category. In addition to qualifying for inclusion in the Last Mile Delivery Software category, to qualify for inclusion in the Medium-Sized Business Last Mile Delivery Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Last Mile Delivery Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) | 4.6/5.0 (79 reviews) | Last-mile dispatch with real-time driver accountability | "[Streamlines Dispatching with Great Auto-Dispatching Features](https://www.g2.com/survey_responses/elite-extra-review-12914076)" | | 2 | [FarEye](https://www.g2.com/products/fareye/reviews) | 4.7/5.0 (282 reviews) | Bulk-order routing with last-mile visibility | "[Smart Routing and Live Tracking](https://www.g2.com/survey_responses/fareye-review-12798017)" | | 3 | [Metrobi Delivery Management Software](https://www.g2.com/products/metrobi-delivery-management-software/reviews) | 4.9/5.0 (59 reviews) | Recurring local route dispatch with proof-of-delivery | "[Excellent Visibility Across Every Delivery From Dispatch to Completion](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041190)" | | 4 | [project44](https://www.g2.com/products/project44/reviews) | 4.7/5.0 (706 reviews) | Multi-carrier last-mile visibility with ETA intelligence | "[Setting Standards for Future Services](https://www.g2.com/survey_responses/project44-review-7932179)" | | 5 | [Route4Me](https://www.g2.com/products/route4me/reviews) | 4.7/5.0 (131 reviews) | Multi-stop last-mile route optimization with real-time dispatch | "[Optimized Routes That Keep Deliveries On Schedule](https://www.g2.com/survey_responses/route4me-review-13048001)" | | 6 | [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) | 4.5/5.0 (157 reviews) | End-to-end last-mile routing with real-time visibility | "[Shipsy Makes Shipment Tracking and Delivery Times Easy](https://www.g2.com/survey_responses/shipsy-review-12712173)" | | 7 | [Locus](https://www.g2.com/products/locus-locus/reviews) | 4.5/5.0 (54 reviews) | Dynamic route optimization with last-mile visibility | "[Locus TMS for Unilever last mile delivery solution](https://www.g2.com/survey_responses/locus-review-11172339)" | | 8 | [Lalamove](https://www.g2.com/products/lalamove/reviews) | 4.6/5.0 (10 reviews) | On-demand last-mile dispatch with affordable couriers | "[Lalamove personal experience](https://www.g2.com/survey_responses/lalamove-review-10540456)" | | 9 | [LionWheel](https://www.g2.com/products/lionwheel/reviews) | 5.0/5.0 (12 reviews) | Route-optimized last-mile delivery with real-time tracking | "[Managing deliveries wit Lionwheel](https://www.g2.com/survey_responses/lionwheel-review-10048874)" | | 10 | [Onfleet](https://www.g2.com/products/onfleet/reviews) | 4.6/5.0 (137 reviews) | Route optimization with real-time driver dispatch | "[Amazing, Easy-to-Use Software with Flexible Pay-Per-Use Pricing](https://www.g2.com/survey_responses/onfleet-review-13060021)" | ## G2 Grid® for Last Mile Delivery Software ![G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/last-mile-delivery/grids.png?focus%5B%5D=124078&focus%5B%5D=77526&focus%5B%5D=53581&focus%5B%5D=20527&focus%5B%5D=1328599&focus%5B%5D=26583&focus%5B%5D=36354&focus%5B%5D=20209) Highlighted products: Elite EXTRA, FarEye, Locus, project44, Metrobi Delivery Management Software, LogiNext Mile, Shipsy, and Tookan. Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=locus-locus&focus%5B%5D=project44&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=loginext-mile&focus%5B%5D=shipsy-shipsy&focus%5B%5D=tookan&segment=mid-market) ## How Many Last Mile Delivery Software Products Does G2 Track? **Total Products under this Category:** 195 ### Category Stats (Jul 2026) - **Average Rating**: 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Dispatch Science (+0.77%) - Among all products in this category, Dispatch Science recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Last Mile Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,000+ Authentic Reviews - 195+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Scrut Automation Scrut Automation is a leading compliance automation platform designed for fast-growing businesses looking to streamline security, risk, and compliance without disrupting operations. It centralizes compliance functions, automates evidence collection, and simplifies audits, helping security teams reduce compliance efforts. Scrut supports 70+ out-of-the-box frameworks, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS, with the flexibility to add custom frameworks for unique regulatory needs. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bchosen_at%5D=2026-07-17T21%3A48%3A24Z&secure%5Bdisplayable_resource_id%5D=2831&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=167976&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=167976&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%2Fmid-market&secure%5Btoken%5D=d402a3d768fda10147305e1df5d1538d95a3454ef706b398865e2b60e10c7365&secure%5Burl%5D=https%3A%2F%2Fwww.scrut.io%2Fbook-a-demo%3Futm_source%3Dg2%2Bads%26utm_medium%3Dg2%26utm_campaign%3Dg2%2Bclicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Last Mile Delivery Software Products in 2026? ### 1. [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support **Average Rating:** 4.6/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Elite EXTRA?** - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Customer communication:** 9.2/10 (Category avg: 8.8/10) - **Customer feedback:** 8.3/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 1.0/10 (Category avg: 1.0/10) **Who Is the Company Behind Elite EXTRA?** - **Seller:** [Epicor](https://www.g2.com/sellers/epicor) - **Company Website:** https://www.epicor.com - **Year Founded:** 1972 - **HQ Location:** Austin, TX - **Twitter:** @Epicor (9,286 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4617/ (6,179 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Transportation/Trucking/Railroad - **Company Size:** 54% Mid-Market, 33% Small-Business #### What Are Elite EXTRA's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Experience (1 reviews) - Delivery Management (1 reviews) - Delivery Time (1 reviews) - Driver Monitoring (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - GPS Problems (1 reviews) - Inaccuracy (1 reviews) - Inaccurate Geolocation (1 reviews) - Inaccurate Tracking (1 reviews) ### What Do G2 Reviewers Say About Elite EXTRA? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Elite EXTRA, streamlining returns and enhancing delivery efficiency. - Users appreciate the **easy management and tracking** of deliveries with Elite EXTRA, enhancing customer experience significantly. - Users value the **efficient delivery management** features of Elite EXTRA, enhancing tracking and responsiveness for urgent needs. - Users value the **efficient delivery time** management of Elite EXTRA, enhancing their logistical operations significantly. - Users value the **real-time driver monitoring** of Elite EXTRA, enhancing delivery efficiency and customer satisfaction. **Cons:** - Users often face **connectivity issues** affecting tracking accuracy, though updates occur once better coverage is available. - Users experience **GPS issues** that can affect tracking accuracy, though updates occur once in better coverage areas. - Users report occasional **inaccuracies in tracking** due to GPS or network issues, though updates occur in better coverage areas. - Users experience **inaccurate geolocation** issues due to GPS or carrier problems, though updates occur in better coverage areas. - Users report **inaccurate tracking** when GPS or network issues occur, impacting the reliability of location data. #### What Are Recent G2 Reviews of Elite EXTRA? **"[Streamlines Dispatching with Great Auto-Dispatching Features](https://www.g2.com/survey_responses/elite-extra-review-12914076)"** **Rating:** 4.0/5.0 stars *— Tim T.* [Read full review](https://www.g2.com/survey_responses/elite-extra-review-12914076) --- **"[Seamless CDK Integration and Real-Time Delivery Visibility](https://www.g2.com/survey_responses/elite-extra-review-12948783)"** **Rating:** 5.0/5.0 stars *— Heather S.* [Read full review](https://www.g2.com/survey_responses/elite-extra-review-12948783) --- #### What Are G2 Users Discussing About Elite EXTRA? - [What is EliteExtra used for?](https://www.g2.com/discussions/what-is-eliteextra-used-for) ### 2. [FarEye](https://www.g2.com/products/fareye/reviews) FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 282 **How Do G2 Users Rate FarEye?** - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Customer communication:** 9.1/10 (Category avg: 8.8/10) - **Customer feedback:** 9.3/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 6.3/10 (Category avg: 1.0/10) **Who Is the Company Behind FarEye?** - **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4) - **Year Founded:** 2013 - **HQ Location:** Chicago, Illinois - **Twitter:** @FarEye (1,349 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fareye/ (598 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** GPS Engineer, Manager - **Top Industries:** Transportation/Trucking/Railroad, Logistics and Supply Chain - **Company Size:** 64% Enterprise, 31% Mid-Market #### What Are FarEye's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Tracking (48 reviews) - Features (34 reviews) - Real-time Tracking (28 reviews) - Reporting (27 reviews) **Cons:** - Slow Performance (31 reviews) - Technical Issues (29 reviews) - Slow Loading (19 reviews) - Tracking Issues (13 reviews) - Syncing Issues (10 reviews) ### What Do G2 Reviewers Say About FarEye? *AI-generated summary from verified user reviews* **Pros:** - Users find FarEye's **ease of use** essential for managing deliveries efficiently and enhancing operational workflows. - Users value the **real-time tracking** feature of FarEye, enhancing visibility and efficiency for shipments. - Users value the **unified control-tower view** of FarEye, enhancing efficiency and improving SLA performance. - Users benefit from **real-time tracking** with FarEye, ensuring timely updates and seamless shipment management. - Users value the **real-time tracking and organized dashboard** of FarEye, enhancing visibility and operational response. **Cons:** - Users experience **slow performance** due to buffering and tracking issues, requiring frequent support intervention for resolution. - Users often face **technical issues** such as vehicle registration failures and missing data, hindering effective usage. - Users experience **slow loading times** when uploading orders and logging into the FarEye portal, affecting efficiency. - Users experience **tracking issues** with FarEye, as alerts don’t close automatically and live data updates are often delayed. - Users experience **syncing issues** with FarEye, especially in low connectivity areas, causing delays and alerts to remain open. #### What Are Recent G2 Reviews of FarEye? **"[Smart Routing and Live Tracking](https://www.g2.com/survey_responses/fareye-review-12798017)"** **Rating:** 5.0/5.0 stars *— Rahul S.* [Read full review](https://www.g2.com/survey_responses/fareye-review-12798017) --- **"[Reliable Platform for Daily Logistics Operations](https://www.g2.com/survey_responses/fareye-review-13067007)"** **Rating:** 4.5/5.0 stars *— Riyaz I.* [Read full review](https://www.g2.com/survey_responses/fareye-review-13067007) --- ### 3. [Locus](https://www.g2.com/products/locus-locus/reviews) Locus is an agentic enterprise Transportation Management System designed to orchestrate planning, execution, and settlement across all-mile logistics. It unifies order orchestration, transportation planning and optimization, carrier and rate management, execution control, tracking, settlement, analytics, and governance into a closed-loop platform for managing cost, service levels, and customer promises across multi-carrier networks. Since its founding in 2015, Locus has helped customers globally execute over 1.5 billion + deliveries across 30+ countries spanning the Americas, Southeast Asia, the Middle East, and the Indian subcontinent. Its technology has helped save $320 million+ in transit costs, offset 17M+ Kgs in CO2 emissions, and maintained a 99.5% SLA adherence ratio. The modular, API-first platform serves industries including Retail, Manufacturing, FMCG/CPG, Courier/Express/Parcel, e-commerce, and 3PL providers. It integrates seamlessly with existing TMS, OMS, WMS, and ERP solutions through simple API plugins. Targeting retailers and logistics providers, Locus offers an end-to-end solution that facilitates seamless delivery from any location, whether it be a local store or international borders. The platform's patented routing and geocoding engines are designed to optimize every stage of the supply chain. By integrating captive, contracted, and carrier fleets across the first, middle, and final mile, Locus ensures that businesses can achieve cost efficiency while maintaining high levels of customer satisfaction. Key features of Locus include precise geolocation capabilities, hybrid fleet management, and dynamic route optimization. These tools work together to enhance fulfillment accuracy, flexibility, and predictability, allowing retailers to navigate the complexities of logistics with greater ease. The platform provides complete shipment visibility, which eliminates uncertainty for retailers, fleet partners, and distributors, thus fostering a more transparent supply chain environment. Locus has gained the trust of leading global brands, including Unilever and Nestlé, executing over a billion deliveries across more than 30 countries. The company is committed to innovation and sustainable growth, continuously evolving its solutions to meet the demands of the logistics landscape. As artificial intelligence and automation play an increasingly significant role in the industry, Locus is poised to streamline operations from pre-purchase fulfillment to post-delivery support, transforming complex supply chains into strategic growth enablers for businesses worldwide. **Average Rating:** 4.5/5.0 **Total Reviews:** 54 **How Do G2 Users Rate Locus?** - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) - **Customer communication:** 7.7/10 (Category avg: 8.8/10) - **Customer feedback:** 7.3/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 7.5/10 (Category avg: 1.0/10) **Who Is the Company Behind Locus?** - **Seller:** [Locus](https://www.g2.com/sellers/locus) - **Company Website:** https://locus.sh - **Year Founded:** 2015 - **HQ Location:** Milpitas, US - **Twitter:** @Locus_Sh (2,530 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10155969/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Consumer Goods - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Locus's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (13 reviews) - Customer Support (12 reviews) - Efficiency (12 reviews) - Route Optimization (11 reviews) **Cons:** - Slow Performance (8 reviews) - Lack of Flexibility (5 reviews) - Limited Customization (5 reviews) - Poor Customization (5 reviews) - Process Complexity (5 reviews) ### What Do G2 Reviewers Say About Locus? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of integration and customization** of Locus, enhancing operational efficiency for their delivery processes. - Users appreciate the **user-friendly interface** of Locus, facilitating easy adoption and seamless integration into workflows. - Users appreciate the **responsive support** from Locus, making them feel valued and aided throughout their experience. - Users praise Locus for its **efficiency** , enhancing logistics through automation and real-time tracking for optimal performance. - Users appreciate the **route optimization** features of Locus, boosting efficiency while allowing for practical adjustments. **Cons:** - Users express dissatisfaction with Locus's **slow performance** , particularly regarding response times and issue resolution speed. - Users find Locus lacks **flexibility** in dynamic situations, requiring extra steps for manual adjustments and facing model limitations. - Users find Locus has **limited customization** , making it hard to adapt to specific business needs, especially for smaller customers. - Users find **poor customization** limits Locus's effectiveness, especially for small customers and specific operational needs. - Users find the **process complexity** of Locus cumbersome, particularly with numerous settings and configurations required for shipping methods. #### What Are Recent G2 Reviews of Locus? **"[Locus TMS for Unilever last mile delivery solution](https://www.g2.com/survey_responses/locus-review-11172339)"** **Rating:** 5.0/5.0 stars *— Pramod T.* [Read full review](https://www.g2.com/survey_responses/locus-review-11172339) --- **"[Stable Task Assignment with a Good Team](https://www.g2.com/survey_responses/locus-review-11926425)"** **Rating:** 5.0/5.0 stars *— Hemanth R.* [Read full review](https://www.g2.com/survey_responses/locus-review-11926425) --- #### What Are G2 Users Discussing About Locus? - [What is Locus Dispatcher used for?](https://www.g2.com/discussions/what-is-locus-dispatcher-used-for) ### 4. [project44](https://www.g2.com/products/project44/reviews) project44 believes in better supply chains. Movement by project44 is the Decision Intelligence Platform powered by Supply Chain AI that transforms fragmented logistics management into unified intelligence, restoring control and bringing certainty to global supply chain operations. Having built a comprehensive and connected ecosystem, project44 provides visibility into over 1 billion shipments annually for over 1,000 leading brands within manufacturing, automotive, retail, life sciences, food & beverage, CPG, and oil, chemical & gas. project44's commitment to excellence has been recognized across organizations and awards including being named the Leader in the 2025 Gartner Magic Quadrant and as the "Customer's Choice" in Gartner's Voice of the Customer report, an sixteen-time leader on G2's Supply Chain Visibility Grid, Google Cloud Partner of the Year, and SAP Pinnacle Award winner. Learn more at project44.com. **Average Rating:** 4.7/5.0 **Total Reviews:** 706 **How Do G2 Users Rate project44?** - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Customer communication:** 8.6/10 (Category avg: 8.8/10) - **Customer feedback:** 8.7/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 4.6/10 (Category avg: 1.0/10) **Who Is the Company Behind project44?** - **Seller:** [project44](https://www.g2.com/sellers/project44) - **Company Website:** https://project44.com/ - **Year Founded:** 2014 - **HQ Location:** Chicago, IL - **Twitter:** @freightpipes (5,147 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9265792/ (789 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Logistics and Supply Chain, Transportation/Trucking/Railroad - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are project44's Pros and Cons? **Pros:** - Ease of Use (75 reviews) - Customer Support (52 reviews) - Tracking (52 reviews) - Customer Satisfaction (50 reviews) - Real-time Tracking (38 reviews) **Cons:** - Tracking Issues (27 reviews) - Carrier Issues (25 reviews) - Poor Customer Support (19 reviews) - Integration Issues (17 reviews) - Technical Issues (15 reviews) ### What Do G2 Reviewers Say About project44? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of project44, enjoying its modern interface and seamless integration for tracking shipments. - Users highly value the **attentive customer support** of project44, ensuring timely solutions and seamless operations integration. - Users value the **real-time tracking** of project44, enabling proactive management of shipments and informed decision-making. - Users commend project44 for its **exceptional customer support** , highlighting the professionalism and responsiveness of the team. - Users value the **real-time tracking** capabilities, enhancing visibility and efficiency in monitoring shipments across various transportation modes. **Cons:** - Users experience **tracking issues** with Project44, hindering visibility and complicating troubleshooting for shipments. - Users find it **difficult to engage new road carriers** and experience inconsistent responsiveness during integration with project44. - Users experience **poor customer support** , facing slow responses and constant changes in service representatives during inquiries. - Users often face **integration issues** with carriers, causing delays and complications in tracking and updates. - Users face **technical issues** with Project44, including network outages and troubleshooting challenges, impacting shipment visibility. #### What Are Recent G2 Reviews of project44? **"[Setting Standards for Future Services](https://www.g2.com/survey_responses/project44-review-7932179)"** **Rating:** 5.0/5.0 stars *— Berat Pamir .* [Read full review](https://www.g2.com/survey_responses/project44-review-7932179) --- **"[Strong container tracking, excellent support, and continuous development](https://www.g2.com/survey_responses/project44-review-12993082)"** **Rating:** 5.0/5.0 stars *— Verified User in Chemicals* [Read full review](https://www.g2.com/survey_responses/project44-review-12993082) --- #### What Are G2 Users Discussing About project44? - [What is project44 used for?](https://www.g2.com/discussions/what-is-project44-used-for) - 1 upvote ### 5. [Metrobi Delivery Management Software](https://www.g2.com/products/metrobi-delivery-management-software/reviews) Metrobi Delivery Management Software is a platform designed to simplify and optimize local delivery operations for businesses. It offers advanced route optimization to minimize travel time and fuel costs, real-time live tracking for precise delivery status updates, and digital proof of delivery (POD) features including signatures, photos, and notes to enhance accountability and customer satisfaction. **Average Rating:** 4.9/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Metrobi Delivery Management Software?** - **Ease of Use:** 9.8/10 (Category avg: 9.0/10) - **Customer communication:** 9.4/10 (Category avg: 8.8/10) - **Customer feedback:** 9.6/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.0/10) **Who Is the Company Behind Metrobi Delivery Management Software?** - **Seller:** [Metrobi](https://www.g2.com/sellers/metrobi) - **Year Founded:** 2019 - **HQ Location:** Boston, US - **Twitter:** @MetrobiOfficial (37 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/metrobi (37 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 64% Small-Business, 25% Mid-Market #### What Are Metrobi Delivery Management Software's Pros and Cons? **Pros:** - Real-time Tracking (18 reviews) - Delivery Management (16 reviews) - Notifications (15 reviews) - Route Optimization (15 reviews) - Customer Satisfaction (9 reviews) **Cons:** - Poor Customization (3 reviews) - Integration Issues (1 reviews) - Lack of Flexibility (1 reviews) - Limited Reporting (1 reviews) - Routing Issues (1 reviews) ### What Do G2 Reviewers Say About Metrobi Delivery Management Software? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time tracking** feature of Metrobi, enhancing delivery efficiency and customer satisfaction. - Users value the **efficient delivery management** of Metrobi, enhancing operational smoothness and reducing communication overhead. - Users value the **real-time SMS and email notifications** from Metrobi, ensuring seamless communication throughout the delivery process. - Users value the **route optimization** features of Metrobi, significantly enhancing delivery efficiency and client satisfaction. - Users value the **excellent customer satisfaction** provided by Metrobi's real-time tracking and delivery notifications. **Cons:** - Users desire more **customization options** for reporting and analytics in Metrobi, though it's not a major issue. - Users desire a **deeper ERP integration** for better efficiency, though it hasn't severely affected operations. - Users desire more **flexibility in report customization** , although they view it as a minor concern overall. - Users note the need for **improved reporting options** in Metrobi, as current analytics lack depth and customization. - Users find the **routing issues** due to lack of color-coding, which complicates differentiation between routes. #### What Are Recent G2 Reviews of Metrobi Delivery Management Software? **"[Excellent Visibility Across Every Delivery From Dispatch to Completion](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041190)"** **Rating:** 5.0/5.0 stars *— Werner V.* [Read full review](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041190) --- **"[A Reliable Platform for Managing Busy Delivery Schedules](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041159)"** **Rating:** 5.0/5.0 stars *— Roberto B.* [Read full review](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041159) --- ### 6. [LogiNext Mile](https://www.g2.com/products/loginext-mile/reviews) LogiNext Mile is a cloud-based transportation automation platform designed to streamline and optimize last-mile, first-mile, long-haul, and reverse logistics operations. It empowers businesses to reduce delivery costs, enhance operational efficiency, and improve customer satisfaction through advanced route planning and real-time tracking capabilities. Key Features and Functionality: - Advanced Route Planning: Optimizes pickups and deliveries by improving resource capacity utilization, reducing costs, and predicting accurate ETAs for increased on-time deliveries. - Delivery Scheduling: Plans efficient schedules, assigning deliveries to the ideal delivery personnel. - Real-Time Tracking: Dispatches delivery personnel and tracks their movements in real-time, including ETAs considering local traffic and weather conditions. - Service Time Optimization: Monitors service time for each delivery, optimizing the overall delivery process. - Electronic Proof of Delivery (EPOD): Ensures authenticity with electronic proof of delivery, capturing essential details for validation. - Cash Collection Tracking: Tracks cash collected in case of cash on delivery, providing a complete financial overview. Primary Value and Solutions Provided: LogiNext Mile addresses the challenges of modern logistics by automating and optimizing delivery operations. It reduces delivery fulfillment costs by optimizing routes, minimizing distance traveled, and decreasing time spent on the ground, ultimately cutting variable costs such as fuel consumption. The platform's machine learning technology provides enhanced tracking visibility, quick reaction times for disruptions, and the ability to seize customer satisfaction opportunities. Enterprises benefit from accurate service and delivery time records, allowing for better planning, forecasting, and compliance with strategic plans. By focusing on customer delight, LogiNext Mile ensures that delivery movements adhere to service level protocols and contribute to an improved end-customer experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 **How Do G2 Users Rate LogiNext Mile?** - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) - **Customer communication:** 8.3/10 (Category avg: 8.8/10) - **Customer feedback:** 8.1/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 4.6/10 (Category avg: 1.0/10) **Who Is the Company Behind LogiNext Mile?** - **Seller:** [LogiNext](https://www.g2.com/sellers/loginext) - **Year Founded:** 2014 - **HQ Location:** Mumbai, IN - **Twitter:** @LogiNext (18,677 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/loginext-solutions (151 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain - **Company Size:** 53% Mid-Market, 34% Enterprise #### What Are LogiNext Mile's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Route Optimization (4 reviews) - Efficiency (3 reviews) - Real-Time Data (3 reviews) - Real-time Updates (3 reviews) **Cons:** - Customization Difficulties (4 reviews) - Delayed Response (4 reviews) - Delays (4 reviews) - Limited Customization (4 reviews) - Poor Customization (4 reviews) ### What Do G2 Reviewers Say About LogiNext Mile? *AI-generated summary from verified user reviews* **Pros:** - Users find LogiNext Mile to have a **user-friendly interface** that simplifies last-mile delivery management effectively. - Users value the **route optimization** features of LogiNext Mile, enhancing efficiency and reducing delivery times significantly. - Users value the **efficiency** of LogiNext Mile, enhancing last-mile logistics with real-time tracking and optimized routing. - Users appreciate the **real-time visibility** offered by LogiNext Mile, enhancing logistics performance and reducing coordination efforts. - Users value the **real-time updates** of LogiNext Mile, enhancing control and visibility in transportation operations. **Cons:** - Users find **customization difficulties** with LogiNext Mile, facing delays and complications in tailoring the software to their needs. - Users report a **delayed response** in support and system updates, impacting overall efficiency during busy times. - Users experience **delays** in response times and updates, particularly during peak periods and in low-coverage areas. - Users experience **limited customization** options with LogiNext Mile, making it challenging to meet specific organizational needs efficiently. - Users find **poor customization** to be a challenge, as tailoring the software to specific needs can be time-consuming. #### What Are Recent G2 Reviews of LogiNext Mile? **"[Smart Last-Mile Delivery Optimization with Real-Time Visibility](https://www.g2.com/survey_responses/loginext-mile-review-12253307)"** **Rating:** 4.5/5.0 stars *— Priyanshu R.* [Read full review](https://www.g2.com/survey_responses/loginext-mile-review-12253307) --- **"[Powerful, AI-Driven Last-Mile Visibility with Strong Routing and Real-Time Tracking](https://www.g2.com/survey_responses/loginext-mile-review-12819962)"** **Rating:** 4.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/loginext-mile-review-12819962) --- #### What Are G2 Users Discussing About LogiNext Mile? - [What is LogiNext Mile used for?](https://www.g2.com/discussions/what-is-loginext-mile-used-for) ### 7. [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) Shipsy enables businesses worldwide to build resilient, connected, agile, sustainable, and autonomous supply chain and logistics operations. Its smart logistics management platform empowers businesses to significantly reduce transportation costs, lower carbon footprint, enhance customer experiences, boost delivery productivity, and drive seamless cross-border freight movement. Shipsy's 350+ team is based out of India, Dubai, Riyadh, Africa, Netherlands, and Indonesia serving 230+ customers across the globe. Shipsy tracks 650,000+ containers per month, procures freight worth $150mn+ per month, and powers 60mn+ parcels per month. On a broader perspective, Shipsy has integrations with 64+ major shipping lines, 50+ third-party logistics companies, 300+ freight forwarders, 50+ customs agents, and a network of over 20,000 global shippers. In 2023, Shipsy expanded its portfolio by acquiring Stockone, a cloud-based warehouse management software (WMS). It enables brands and e-commerce companies to manage fulfillment operations at scale. With decades of experience designing, implementing, and running supply chains, Stockone has built a robust feature-rich platform and integrates seamlessly with other systems to easily fulfill orders. **Average Rating:** 4.5/5.0 **Total Reviews:** 157 **How Do G2 Users Rate Shipsy?** - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Customer communication:** 8.8/10 (Category avg: 8.8/10) - **Customer feedback:** 8.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 3.5/10 (Category avg: 1.0/10) **Who Is the Company Behind Shipsy?** - **Seller:** [Shipsy](https://www.g2.com/sellers/shipsy) - **Year Founded:** 2015 - **HQ Location:** Gurgaon, Haryana - **LinkedIn® Page:** https://www.linkedin.com/company/9473746/ (394 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Manager - **Top Industries:** Logistics and Supply Chain, Retail - **Company Size:** 51% Enterprise, 31% Mid-Market #### What Are Shipsy's Pros and Cons? **Pros:** - Analytics (1 reviews) - Analytics Dashboard (1 reviews) - Attentive (1 reviews) - Business Growth (1 reviews) - Business Management (1 reviews) **Cons:** - Delay Issues (1 reviews) - Delays (1 reviews) - Delivery Delays (1 reviews) - Long Waiting Time (1 reviews) - Scheduling Issues (1 reviews) ### What Do G2 Reviewers Say About Shipsy? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time data visibility** and smart features of Shipsy, transforming their operational efficiency significantly. - Users find the **real-time data visibility** of Shipsy's dashboard invaluable for effective planning and decision-making. - Users commend the **attentive support** provided by Shipsy, highlighting its customer-centric approach as a key strength. - Users value the **business growth** capabilities of Shipsy, enhancing decision-making with real-time data and insights. - Users value the **real-time data visibility** of Shipsy, enhancing work efficiency and decision-making dramatically. **Cons:** - Users face **delay issues** with Shipsy, noting challenges in meeting committed timelines for resolutions. - Users highlight the need for improved **timelines** in Shipsy, as commitments to specific dates can be unreliable. - Users feel that **delivery delays** can impact their experience, with timelines needing significant improvement from Shipsy. - Users experience **long waiting times** for resolutions, impacting the reliability of Shipsy's timeline commitments. - Users find that **scheduling issues** with Shipsy can lead to challenges in meeting specific timelines and commitments. #### What Are Recent G2 Reviews of Shipsy? **"[Shipsy Makes Shipment Tracking and Delivery Times Easy](https://www.g2.com/survey_responses/shipsy-review-12712173)"** **Rating:** 4.5/5.0 stars *— ISHAN P.* [Read full review](https://www.g2.com/survey_responses/shipsy-review-12712173) --- **"[Real-Time Solutions and Insights, Needs Better Timelines](https://www.g2.com/survey_responses/shipsy-review-8447721)"** **Rating:** 4.5/5.0 stars *— SARBESWAR H.* [Read full review](https://www.g2.com/survey_responses/shipsy-review-8447721) --- #### What Are G2 Users Discussing About Shipsy? - [How do you use Shipsy?](https://www.g2.com/discussions/how-do-you-use-shipsy) - [What is the use of Shipsy?](https://www.g2.com/discussions/what-is-the-use-of-shipsy) - 1 comment - [Is Shipsy a startup?](https://www.g2.com/discussions/is-shipsy-a-startup) - [What does Shipsy do?](https://www.g2.com/discussions/what-does-shipsy-do) - 1 comment ### 8. [Tookan](https://www.g2.com/products/tookan/reviews) Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their day-to-day delivery operations and slash overheads. It comes with a state-of-art technology suite, which facilitates seamless integration between delivery drivers and managers. Tookan gives complete control to the admin team to track real-time operations, providing a comprehensive overview of the efficiency and workload of the field force. Businesses have used Tookan to · Digitise Last-Mile Delivery Operations · Real-Time Fleet Tracking &Optimising Routes. · Integrate Tookan's API to automate the delivery operation · Managing Workforce Tookan equips admin and managers with a bird's eye view of all the business operations and helps in optimizing routes, allocating resources, and tracking agents and tasks seamlessly. For more information, please visit our website: www.jungleworks.com/tookan **Average Rating:** 4.2/5.0 **Total Reviews:** 157 **How Do G2 Users Rate Tookan?** - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Customer communication:** 8.0/10 (Category avg: 8.8/10) - **Customer feedback:** 7.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 2.2/10 (Category avg: 1.0/10) **Who Is the Company Behind Tookan?** - **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae) - **Year Founded:** 2011 - **HQ Location:** Tampa, Florida - **Twitter:** @worksjungle (584 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13471593/ (352 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Food & Beverages, Logistics and Supply Chain - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are Tookan's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customization (6 reviews) - Delivery Management (6 reviews) - Features (5 reviews) - Notifications (5 reviews) **Cons:** - Poor Customer Support (3 reviews) - Lack of Flexibility (2 reviews) - Limited Customization (2 reviews) - Limited Functionality (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Tookan? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Tookan, benefiting from its intuitive design and organized features. - Users value the **extensive customization** options of Tookan, allowing seamless adaptation to specific workflow needs. - Users appreciate the **organization and reliability** of Tookan, enhancing efficiency in dispatching and tracking deliveries. - Users value the **intuitive interface and robust features** of Tookan, greatly enhancing delivery operation efficiency. - Users value the **real-time notifications** of Tookan, enhancing efficiency and improving communication with clients and drivers. **Cons:** - Users express frustration over **poor customer support** , experiencing lack of response and unresolved issues for lengthy periods. - Users find Tookan's **lack of flexibility** in branding and customization options to be a significant drawback. - Users find Tookan's **limited customization options** frustrating, wishing for more flexibility in branding and user controls. - Users express frustration with the **limited functionality** of Tookan, highlighting issues with bugs and minimal customization. - Users feel Tookan lacks **flexibility in branding options** , leading to higher costs for necessary customization. #### What Are Recent G2 Reviews of Tookan? **"[Really useful delivery management tool](https://www.g2.com/survey_responses/tookan-review-11542542)"** **Rating:** 5.0/5.0 stars *— Kshitij G.* [Read full review](https://www.g2.com/survey_responses/tookan-review-11542542) --- **"[Tookan makes managing deliveries simple and reliable](https://www.g2.com/survey_responses/tookan-review-11589693)"** **Rating:** 5.0/5.0 stars *— Keenway .* [Read full review](https://www.g2.com/survey_responses/tookan-review-11589693) --- #### What Are G2 Users Discussing About Tookan? - [What is Jungleworks?](https://www.g2.com/discussions/tookan-what-is-jungleworks) - [How many types of customer apps are available for Tookan?](https://www.g2.com/discussions/how-many-types-of-customer-apps-are-available-for-tookan) - [What does Tookan do?](https://www.g2.com/discussions/what-does-tookan-do) - [What are the defining features of Tookan?](https://www.g2.com/discussions/what-are-the-defining-features-of-tookan) - 1 comment ### 9. [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Nextbillion.ai?** - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Customer communication:** 9.3/10 (Category avg: 8.8/10) - **Customer feedback:** 8.7/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.0/10) **Who Is the Company Behind Nextbillion.ai?** - **Seller:** [Nextbillion.ai](https://www.g2.com/sellers/nextbillion-ai) - **Year Founded:** 2020 - **HQ Location:** Marina South, Singapore - **Twitter:** @nextbillionai (331 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nextbillion-ai (73 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 52% Small-Business, 30% Mid-Market #### What Are Nextbillion.ai's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (4 reviews) - Route Optimization (4 reviews) - Affordable Pricing (3 reviews) - API Integration (3 reviews) **Cons:** - Mapping Issues (2 reviews) - Poor Customer Support (2 reviews) - Complex Interface (1 reviews) - Confusion (1 reviews) - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Nextbillion.ai? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **outstanding customer support** of Nextbillion.ai, appreciating their quick and effective assistance. - Users appreciate the **ease of use** of Nextbillion.ai, highlighting its intuitive APIs and excellent documentation for onboarding. - Users commend the **Route Optimization API** from Nextbillion.ai for efficiently scheduling and reducing operational costs. - Users appreciate the **affordable pricing** of Nextbillion.ai, which offers excellent value and extensive features even in the free tier. - Users value the **easy-to-use API integration** that facilitates seamless scheduling and optimizes operations effectively. **Cons:** - Users face **mapping issues** with the interface and geocoding APIs, though improvements are underway by the support team. - Users point out the lack of **live chat support** , which can hinder timely assistance when issues arise. - Users face challenges with the **complex interface** of Nextbillion.ai, which can hinder user experience. - Users find the **cost and usage confusing** , seeking clearer information on the Nextbillion.ai website. - Users find **feature limitations** in Nextbillion.ai, particularly the absence of important console capabilities like API quota management. #### What Are Recent G2 Reviews of Nextbillion.ai? **"[Customer Support consultant](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909)"** **Rating:** 4.5/5.0 stars *— Geeta S.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909) --- **"[Impressive Platform Capabilities](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012)"** **Rating:** 4.5/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012) --- ### 10. [Onfleet](https://www.g2.com/products/onfleet/reviews) Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **How Do G2 Users Rate Onfleet?** - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Customer communication:** 7.9/10 (Category avg: 8.8/10) - **Customer feedback:** 8.6/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0.8/10 (Category avg: 1.0/10) **Who Is the Company Behind Onfleet?** - **Seller:** [Onfleet](https://www.g2.com/sellers/onfleet) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @onfleet (2,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2639808/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, CEO - **Top Industries:** Food & Beverages, Logistics and Supply Chain - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are Onfleet's Pros and Cons? **Pros:** - Delivery Efficiency (5 reviews) - Delivery Management (4 reviews) - Ease of Use (4 reviews) - Efficiency Improvement (4 reviews) - Features (4 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Routing Issues (3 reviews) - Inefficient Routing (2 reviews) - Insufficient Information (2 reviews) ### What Do G2 Reviewers Say About Onfleet? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **improved delivery efficiency** with Onfleet, enhancing punctuality and customer satisfaction through precise mapping. - Users appreciate the **efficient route management** of Onfleet, enhancing delivery speed and customer satisfaction significantly. - Users value the **ease of use** of Onfleet, allowing for quick adaptation and enhanced productivity from the start. - Users praise Onfleet for its **efficiency improvement** , enhancing delivery times and productivity while boosting customer satisfaction. - Users value the **ease of use and data management** in Onfleet, allowing for improved productivity and customer satisfaction. **Cons:** - Users find Onfleet's **limited features** concerning, wishing for enhanced analytics and faster updates for improved efficiency. - Users express a need for improved **missing features** , such as "read" receipts and better integration options. - Users experience **routing issues** with Onfleet, including delays in feature launches and insufficient route insights. - Users experience **inefficient routing** due to limited analytics and suboptimal optimization features in Onfleet. - Users find the **insufficient information** on driver communications delays their ability to address customer concerns effectively. #### What Are Recent G2 Reviews of Onfleet? **"[Amazing, Easy-to-Use Software with Flexible Pay-Per-Use Pricing](https://www.g2.com/survey_responses/onfleet-review-13060021)"** **Rating:** 5.0/5.0 stars *— Jonathan V.* [Read full review](https://www.g2.com/survey_responses/onfleet-review-13060021) --- **"[Simple Interface](https://www.g2.com/survey_responses/onfleet-review-9880166)"** **Rating:** 4.0/5.0 stars *— Isa C.* [Read full review](https://www.g2.com/survey_responses/onfleet-review-9880166) --- #### What Are G2 Users Discussing About Onfleet? - [How do I track my Onfleet delivery?](https://www.g2.com/discussions/how-do-i-track-my-onfleet-delivery) - 1 comment - [Who owns Onfleet?](https://www.g2.com/discussions/who-owns-onfleet) - 1 comment - [How do I use Onfleet?](https://www.g2.com/discussions/how-do-i-use-onfleet) - 2 comments - [What is the Onfleet app?](https://www.g2.com/discussions/what-is-the-onfleet-app) ## What Is Last Mile Delivery Software? [Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics) ## What Software Categories Are Similar to Last Mile Delivery Software? - [Fleet Management Software](https://www.g2.com/categories/fleet-management) - [Route Planning Software](https://www.g2.com/categories/route-planning-software) - [Fleet Tracking Software](https://www.g2.com/categories/fleet-tracking) --- ## How Do You Choose the Right Last Mile Delivery Software? ### What You Should Know About Last Mile Delivery Software ### What is Last Mile Delivery Software? Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play. Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off. ### What are the Common Features of Last Mile Delivery Software? All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this. **Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures. **Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders. **Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer. **Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival. **Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions. **Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers. **Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools. ### What are the Benefits of Last Mile Delivery Software? **Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation.  **Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service.  **Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses. ### Who Uses Last Mile Delivery Software? Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages. **Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments. **E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options.  **Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods. #### Software Related to Last Mile Delivery Software Related solutions that can be used together with last mile delivery software include: [Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles. ### Challenges with Last Mile Delivery Software Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI. Last mile delivery software has the following challenges. **Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management. **Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process. **Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process. ### How to Buy Last Mile Delivery Software #### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company. #### Compare Last Mile Delivery Software Products **Create a long list** User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack.  **Create a short list** A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances.  **Conduct demos** The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements.  #### Selection of Last Mile Delivery Software **Choose a selection team** The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks. **Negotiation** Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations. **Final decision** Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.