Best Incident Management Software

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

Average Rating: 4.5/5.0

Total Reviews: 1,895

How Do G2 Users Rate ServiceNow IT Service Management?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind ServiceNow IT Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Consultant, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 65% Large, 20% Medium

What Do G2 Reviewers Say About ServiceNow IT Service Management?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use in ServiceNow ITSM, enhancing collaboration and operational efficiency seamlessly.
  • Users value the flexible workflow management in ServiceNow, enhancing efficiency and speeding up incident resolution.
  • Users appreciate the efficiency of ServiceNow ITSM, enhancing productivity with intuitive workflows and AI integrations.
  • Users appreciate the powerful automation and collaboration features of ServiceNow IT Service Management for enhancing service delivery.
  • Users value the automation capabilities of ServiceNow ITSM, enhancing operational efficiency and overall user experience.
Cons
  • Users find the learning curve steep, with complexity increasing from extensive customization and tangled workflows over time.
  • Users find ServiceNow ITSM expensive, often needing external consultants for necessary customizations, impacting overall budget and efficiency.
  • Users find the complexity creep in ServiceNow ITSM can lead to tangled workflows and inefficiencies over time.
  • Users feel the limited customization options can complicate configurations and hinder their overall experience with ServiceNow ITSM.
  • Users find customization difficult, requiring external consultants and time for necessary adjustments to improve functionality.

What Are Recent G2 Reviews of ServiceNow IT Service Management?

What Are G2 Users Discussing About ServiceNow IT Service Management?

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,783

How Do G2 Users Rate NinjaOne?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.5/10 (Category avg: 7.3/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 788

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®
  • Phone: +1.888.366.4911

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 57% Large, 29% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users value the effective integration and reliability of xMatters, enhancing incident response and alert management significantly.
  • Users appreciate the intuitive ease of use of xMatters, simplifying alert management and workflow customization effectively.
  • Users value the consistent communication and quick incident response provided by xMatters, enhancing collaborative efficiency.
  • Users appreciate the workflow automation features of xMatters, significantly improving communication efficiency and incident management.
  • Users value the consistency of communication in xMatters, ensuring everyone is informed and prepared for incidents.
Cons
  • Users find the complexity of scheduling and setup in xMatters to be time-consuming and frustrating during peak times.
  • Users find the learning curve steep, making initial setup and integration time-consuming for new team members.
  • Users find the alert management time-consuming, leading to potential errors and frustrations during peak operational periods.
  • Users find the complex setup process challenging and time-consuming, impacting workflow efficiency from the start.
  • Users find the difficult setup of xMatters hampers early adoption and can lead to increased stress during incidents.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

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Jira Service Management

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Average Rating: 4.3/5.0

Total Reviews: 979

How Do G2 Users Rate Jira Service Management?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Jira Service Management?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Jira Service Management, allowing easy navigation without extensive training.
  • Users enjoy the seamless integrations of Jira Service Management, enhancing collaboration and efficiency across teams.
  • Users value the customizable automation rules in Jira Service Management, enhancing efficiency and streamlining workflows effectively.
  • Users find the ticket management system effective for tracking and prioritizing technical issues seamlessly.
  • Users appreciate the seamless integration with Atlassian tools, enhancing collaboration and customization for their teams.
Cons
  • Users find the steep learning curve of Jira Service Management challenging, particularly for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management challenging, particularly for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management challenging, particularly for new and non-technical teams.
  • Users face a complex setup for Jira Service Management, making it challenging for new and non-technical teams.
  • Users find the complex UI of Jira Service Management overwhelming, particularly for quick checks and custom reporting.

What Are Recent G2 Reviews of Jira Service Management?

What Are G2 Users Discussing About Jira Service Management?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,340

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 22% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and user-friendly UI of Freshservice, enhancing their overall experience significantly.
  • Users appreciate the intuitive user interface and robust integrations of Freshservice, enhancing collaboration and overall experience.
  • Users appreciate the automation features of Freshservice, enhancing efficiency and simplifying ticket management.
  • Users praise the excellent collaboration and seamless integrations with Microsoft Teams, enhancing ticket management efficiency.
  • Users value the efficient ticket management in Freshservice, enjoying seamless collaboration and easy navigation within the platform.
Cons
  • Users are disappointed by the lack of timely feature updates and the limited effectiveness of Freddy AI suggestions.
  • Users find the limited features of Freshservice insufficient for complex needs, leading to frustration and disappointment.
  • Users face a steep learning curve in adapting to Freshservice's features, requiring time and effort for effective configuration.
  • Users feel that the limited customization options hinder their ability to meet specific business needs effectively.
  • Users often face ticketing issues such as poor visibility and difficulties tracking updates, affecting their workflow.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

Average Rating: 4.7/5.0

Total Reviews: 193

How Do G2 Users Rate Rootly?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.4/10 (Category avg: 7.3/10)

Who Is the Company Behind Rootly?

  • Seller: Rootly
  • Company Website:
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Site Reliability Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 33% Large

What Do G2 Reviewers Say About Rootly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Rootly, facilitating seamless incident management within Slack without disrupting workflows.
  • Users appreciate the seamless automation of Rootly, enhancing incident management efficiency and team alignment.
  • Users value the Slack integration of Rootly, enhancing incident management without disrupting communication or workflows.
  • Users value the engaged customer support of Rootly, appreciating its responsiveness to feature requests and seamless onboarding.
  • Users appreciate the easy setup of Rootly, enabling quick onboarding and efficient integration with existing tools.
Cons
  • Users find integration issues with Rootly, noting fewer out-of-the-box options compared to competitors and some minor glitches.
  • Users note the missing features in Rootly, particularly in integrations and complex use cases compared to competitors.
  • Users report feature issues with Rootly, including clunky UI and weaker metrics dashboards compared to competitors.
  • Users experience notification overload from Slack integrations during incidents, leading to fatigue and distraction.
  • Users experience notification overload with Rootly, leading to a feeling of being overwhelmed during major incidents.

What Are Recent G2 Reviews of Rootly?

What Are G2 Users Discussing About Rootly?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 961

How Do G2 Users Rate PagerDuty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.0/10 (Category avg: 7.3/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®
  • Ownership: NYSE: PD

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users value the automated and timely alert notifications from PagerDuty, enhancing responsiveness and reducing downtime effectively.
  • Users value the robust alerting system of PagerDuty, enabling quick responses and effective incident management through seamless notifications.
  • Users appreciate the reliable alert management of PagerDuty, ensuring timely notifications reach the right responders effectively.
  • Users highlight the ease of use in PagerDuty, appreciating its intuitive scheduling and seamless mobile app functionality.
  • Users value the easy integrations of PagerDuty, streamlining monitoring and response across multiple tools and services.
Cons
  • Users experience alert issues with too many false notifications, complicating management and overwhelming the user experience.
  • Users find the pricing of PagerDuty to be high, making it less accessible for smaller teams despite its features.
  • Users find the complexity of the interface and configuration in PagerDuty challenging, particularly for new users.
  • Users experience inefficient alert systems due to excessive notifications and manual intervention required for configuration.
  • Users find the complex UI of PagerDuty overwhelming, particularly for new users navigating configurations and alerts.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

Average Rating: 4.4/5.0

Total Reviews: 576

How Do G2 Users Rate New Relic?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.9/10 (Category avg: 7.3/10)

Who Is the Company Behind New Relic?

  • Seller: New Relic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    3,093 employees on LinkedIn®
  • Ownership: NYSE: NEWR

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About New Relic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of New Relic, enjoying its intuitive interface and swift setup process.
  • Users enjoy the real-time monitoring of New Relic, enabling immediate issue detection and streamlined troubleshooting.
  • Users value real-time monitoring with New Relic, which enhances visibility and quickly identifies performance issues.
  • Users value the end-to-end monitoring of New Relic, enabling quick identification of issues affecting conversions.
  • Users value the real-time monitoring of New Relic, enhancing performance insights and troubleshooting efficiency effectively.
Cons
  • Users find New Relic's pricing to be expensive, particularly as usage and data ingestion increase significantly.
  • Users find pricing issues with New Relic, especially as costs rise unpredictably with increased data usage.
  • Users find New Relic's complexity challenging, especially during onboarding and navigating its multitude of features.
  • Users find the steep learning curve challenging, as mastering New Relic's features takes significant time and effort.
  • Users find New Relic's complex setup daunting, requiring substantial time for onboarding and configuration.

What Are Recent G2 Reviews of New Relic?

What Are G2 Users Discussing About New Relic?

incident.io

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

Average Rating: 4.8/5.0

Total Reviews: 238

How Do G2 Users Rate incident.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.4/10 (Category avg: 7.3/10)

Who Is the Company Behind incident.io?

  • Seller: incident.io
  • Company Website:
  • Year Founded: 2021
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    218 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Site Reliability Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 63% Medium, 22% Large

What Do G2 Reviewers Say About incident.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of incident.io, highlighting its intuitive interface and seamless integration with Teams.
  • Users commend the outstanding customer support of incident.io, providing prompt and thorough assistance for improved incident processes.
  • Users value the visibility and structure incident.io brings to Slack, enhancing incident response and coordination effortlessly.
  • Users highlight the seamless integrations of incident.io that enhance collaboration and improve incident response across teams.
  • Users value the excellent customer satisfaction from Incident.io, noting responsiveness and helpful support for their needs.
Cons
  • Users highlight the missing features in incident.io, leading to limitations in language support and integration options.
  • Users find the limited features of incident.io lacking compared to competitors like Slack, especially regarding integrations.
  • Users struggle with feature issues such as difficult catalog creation, limited API capabilities, and integration challenges.
  • Users find integration issues with incident.io, particularly lacking seamless connections to Microsoft Teams and PagerDuty.
  • Users find the confusing setup of escalation paths and frequent UI changes challenging to navigate effectively.

What Are Recent G2 Reviews of incident.io?

What Are G2 Users Discussing About incident.io?

ITOC360

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount.

Average Rating: 5.0/5.0

Total Reviews: 37

How Do G2 Users Rate ITOC360?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind ITOC360?

  • Seller: ITOC360
  • Year Founded: 2018
  • HQ Location: Delaware, US
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Networking, Computer Software
  • Company Size: 63% Small, 40% Medium

What Are Recent G2 Reviews of ITOC360?

Grafana Labs

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com.

Average Rating: 4.5/5.0

Total Reviews: 215

How Do G2 Users Rate Grafana Labs?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Grafana Labs?

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Grafana Labs?

AI-generated summary from verified user reviews

Pros
  • Users value the beautiful dashboards in Grafana Labs, enhancing clarity and insight into complex metrics.
  • Users value the ease of use of Grafana Labs, which simplifies complex data visualization and management effortlessly.
  • Users appreciate the beautiful and customizable dashboards of Grafana Labs, enhancing clarity in monitoring metrics.
  • Users value the real-time monitoring capabilities of Grafana Labs, enabling clear visibility into critical metrics across systems.
  • Users value the flexibility and clarity of Grafana Labs for visualizing and monitoring diverse metrics effectively.
Cons
  • Users often find the steep learning curve of Grafana Labs challenging, making setup and configuration time-consuming for newcomers.
  • Users find the complex setup of Grafana Labs challenging, especially newcomers struggling with configuration and queries.
  • Users find the learning difficulty in Grafana Labs challenging, especially for beginners navigating complex setups and configurations.
  • Users find the difficult learning curve of Grafana Labs challenging, particularly in setup and query writing for dashboards.
  • Users find Grafana Labs complex to set up and configure, creating challenges for new users in managing dashboards.

What Are Recent G2 Reviews of Grafana Labs?

What Are G2 Users Discussing About Grafana Labs?

Xurrent IMR

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Average Rating: 4.5/5.0

Total Reviews: 202

How Do G2 Users Rate Xurrent IMR?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.7/10 (Category avg: 7.3/10)

Who Is the Company Behind Xurrent IMR?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, SDE
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 28% Small

What Do G2 Reviewers Say About Xurrent IMR?

AI-generated summary from verified user reviews

Pros
  • Users commend the accurate alerting mechanism of Xurrent IMR, ensuring reliable monitoring and seamless workflow management.
  • Users find the ease of use of Xurrent IMR impressive, facilitating simple setup and integration with third-party apps.
  • Users highlight the seamless integration capabilities of Xurrent IMR, making setup and usage straightforward and efficient.
  • Users highlight the outstanding customer support of Xurrent IMR, consistently receiving quick and helpful responses.
  • Users find the intuitive design of Xurrent IMR to be a major asset, enhancing user experience and ease of use.
Cons
  • Users face notification issues with Xurrent IMR, including limited sound options and overwhelming spam alerts.
  • Users note the missing features in Xurrent IMR, particularly the lack of EP duplication and limited free service options.
  • Users face feature limitations with Xurrent IMR, wishing for more robust functionalities and a smoother web interface.
  • Users experience scheduling issues with Xurrent IMR, finding the process cumbersome and the UI not user-friendly.
  • Users face integration issues with third-party tools, which complicates their overall experience with Xurrent IMR.

What Are Recent G2 Reviews of Xurrent IMR?

What Are G2 Users Discussing About Xurrent IMR?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 783

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Service Desk?

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use and editing capabilities in SolarWinds Service Desk's ticketing system for efficient issue resolution.
  • Users value the efficient asset management capabilities of SolarWinds Service Desk for streamlined operations and issue resolution.
  • Users find the ease of use of SolarWinds Service Desk invaluable for efficient ticket management and support.
  • Users appreciate the ease of ticket management in SolarWinds Service Desk, enhancing issue resolution and reporting efficiency.
  • Users appreciate the user-friendly interface of SolarWinds Service Desk, enhancing navigation and customization for effective processes.
Cons
  • Users highlight missing features in SolarWinds Service Desk, limiting effectiveness for large enterprises requiring extensive customizations.
  • Users find it challenging to search for specific assets due to inconsistencies and lack of advanced automation in SolarWinds Service Desk.
  • Users experience insufficient information in SolarWinds Service Desk, leading to challenges in device management and data analysis.
  • Users note the limited features of SolarWinds Service Desk, desiring more customizations and advanced automation options.
  • Users note the limitations in features and mobile access for SolarWinds Service Desk, impacting large enterprise needs.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

Harness Platform

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

Average Rating: 4.6/5.0

Total Reviews: 330

How Do G2 Users Rate Harness Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Harness Platform?

  • Seller: Harness
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    1,832 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 40% Medium

What Do G2 Reviewers Say About Harness Platform?

AI-generated summary from verified user reviews

Pros
  • Users find Harness Platform to be easy to use, significantly streamlining deployment management and integrations.
  • Users value the comprehensive features of Harness Platform, facilitating efficient workflows across various DevOps processes.
  • Users value the ease of deploying and testing features with Harness Platform, enhancing workflow and control over experiments.
  • Users appreciate the easy setup of Harness Platform, enabling quick integrations and streamlined workflows for efficient deployment.
  • Users value the easy integrations of the Harness Platform, enhancing their efficiency and adaptability in CI/CD workflows.
Cons
  • Users notice that some essential features are missing from Harness Platform, affecting overall functionality and support.
  • Users find the features immature and desire greater control over data granularity in the Harness Platform.
  • Users find that some features are underdeveloped and essential options are missing, affecting overall satisfaction with Harness Platform.
  • Users find the steep learning curve challenging, especially when adjusting to the platform's numerous features and settings.
  • Users express frustration with the poor UI of Harness Platform, citing clutter and slow navigation as major issues.

What Are Recent G2 Reviews of Harness Platform?

What Are G2 Users Discussing About Harness Platform?

Rakuten SixthSense Observability

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%.

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate Rakuten SixthSense Observability?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Rakuten SixthSense Observability?

Who Uses This Product?

  • Who Uses This: Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Games
  • Company Size: 47% Large, 38% Medium

What Do G2 Reviewers Say About Rakuten SixthSense Observability?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the deep visibility offered by Rakuten SixthSense, enhancing application performance and proactively managing issues.
  • Users value the effective alerting system for seamless monitoring and quick resolution of issues in one dashboard.
  • Users value the excellent customer support of Rakuten SixthSense, enhancing their overall experience and productivity.
  • Users appreciate the ease of use of Rakuten SixthSense Observability, enabling quick identification of issues without hassle.
  • Users find the implementation ease of Rakuten SixthSense Observability impressive, allowing quick access to essential monitoring tools.
Cons
  • Users find the complex setup of Rakuten SixthSense Observability requires significant onboarding effort for optimal use.
  • Users find the documentation lacking, making onboarding and setup more challenging than necessary.
  • Users often face false positive alerts and desire better functionality for error monitoring and dashboard notifications.
  • Users report experiencing inefficient alerts, citing false positives and a lack of preferred error record displays.
  • Users note that the documentation needs improvement, which impacts their ability to utilize the tool effectively.

What Are Recent G2 Reviews of Rakuten SixthSense Observability?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026