# What is ServiceNow software used for?

What is ServiceNow software used for?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for functionalities such as
service portals;
subscriptions and notifications;
knowledge bases;
service catalogs;
workflow;
developer tools;
reports and dashboards;
single databases;
contextual collaboration; and
orchestration functionality.

ServiceNow's products can be used to support most workflows because of the wide range of tools the organization offers. Some common ways the products are used include ticketing systems to manage large-scale projects via on-suite ticketing tools, benchmarking to track progress and predictive modeling to manage workflows. IT professionals operating a service desk/help desk can use ServiceNow products to organize their help cases, problem management and instance management. ServiceNow is able to assist with machine learning and artificial intelligence processes. It is also able to work with many legacy systems for smooth integration.

The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. ServiceNow users can find the software useful within security, operations, customer service, HR and other industries. The ServiceNow product suite also offers software for physical and cloud-based IT needs and can be used to manage service-level projects and production instances within a department.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Project Manager at Capgemini
- Net upvotes: 1



## Related Product
[ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)

## Related Category
[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

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