I like getting alerts before an incident happens, based on thresholds we’ve configured, through Slack, SMS, or email. That helps us spot production issues early and solve them before a full failure or production downtime. I also like the integration with our microservices, the live incident reporting, and having postmortems and resolutions. Xurrent IMR helps automate our SRE work and provide RCAs. In Xurrent Pro, the AI can listen in on meetings, give a brief, and automatically post RCAs. It was easy to integrate after we went through the documentation, and I like having more ways to receive alerts than we had with Grafana, including phone, SMS, Slack, and email. Review collected by and hosted on G2.com.

I think the UI could be a bit more interactive, and the automated processes like RCAs are still in their initial phase and aren’t that efficient yet. I expect they’ll get better over time. Review collected by and hosted on G2.com.