I'm not always sitting in front of a computer when an incident comes in, so the mobile app has become more useful than I expected. I can see the incident, acknowledge it and follow what's happening without having to find a laptop first. It's much better than just getting a push notification and then having to switch to another system. Review collected by and hosted on G2.com.

Push notifications can occasionally arrive a little later than SMS. It's usually only a few seconds, so it's not a major issue, but you notice it when you're already dealing with a live incident. Review collected by and hosted on G2.com.