G2

Jozo C.

Technology Architect

Small-Business (50 or fewer emp.)

9/9/2026

"Solarwinds Service Desk is what you need for ticket and asset management"

4.5/5

What do you like best about SolarWinds Service Desk?

Ticketing and asset management go together. It's easy to see which assets have the most activity (changes or issues) against them, the severity, and the number of occurrences. It's helped me on more than once to identify hotspots for more in-depth investigation. Enforcing the policy of "you can only create a ticket against assets in the inventory" ensures that tickets have useful data and aren't empty or vague. In asset management I can categorize assets data with multiple tags (e.g. in which data center; in which rack; server hardware (e.g. mfger, model, CPU type, memory type, # & types of disks); Linux/Windows server; firewall/switch (including which ports are in use, purpose, by what assets). Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

At first, creating custom workflows was more difficult and confusing that I expected. We ended up involving Service Desk consultants. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

Asset management has long been troublesome for us. Keeping up with asset changes was laborious and the asset inventory was incomplete. Incident and Change tickets used to be incomplete or lacked useful details that would help in future situations. This made post mortem reviews of incident tickets difficult and future responses couldn't depend on having reliable info in previously documented incidents to speed up restoration of services. Review collected by and hosted on G2.com.