We really value the number of available integrations (e.g., Calendar Feeds, Confluence, Jira, Emails, Incoming Calls, Prometheus, Cronitor, Vanta, and Zendesk). Our team also appreciated the AI features, such as postmortem generation, incident interactions that help manage the full lifecycle, and the integration with the Scribe agent. Lastly, the support we received throughout pre-sales, onboarding, and post-go-live has been phenomenal. Review collected by and hosted on G2.com.

The Insights dashboard still feels pretty limited, with only a handful of options for building a custom dashboard. License management also isn’t very straightforward, since there’s no way to get notified when a new Response seat is assigned or when someone is offboarded from Okta and loses their on-call seat. Review collected by and hosted on G2.com.