G2

Ivan O.

CEO

Mid-Market (51-1000 emp.)

11/3/2026

"Reliable Incident Alerts with a Great Mobile App and Smart Automation"

5/5

What do you like best about xMatters?

Honestly just glad it works as expected when an actual incident occurs and the best part is the mobile app, and how well it uses automated work flows to handle alerts. Once an item goes down, it sends the notification directly to whoever is scheduled to be on call and I can then just approve or acknowledge from my phone. We also integrated it with Microsoft teams and our monitoring software so you could jump right into the thread for the specific issue rather than dig around trying to find it. Review collected by and hosted on G2.com.

What do you dislike about xMatters?

When switching tabs in the web interface, the search bar resets and deletes the number that was being typed, so you would have to type it all back in again, which really gets annoying. In addition, reporting is very limited and if you want to access more advanced data you essentially have to download a CSV file and manipulate it by hand. Review collected by and hosted on G2.com.

What problems is xMatters solving and how is that benefiting you?

Prior to implementing xMatters, we were sending everyone emails, and/or messaging each other via whatever medium (e.g., chat) when a server/service was having issues. With xMatters now, all events are centralized within xMatters, and automatically determine who is currently responsible to address an event based upon their current on-call status. It provides a complete history of who received an alert/message, and what ultimately occurred regarding that issue. Review collected by and hosted on G2.com.