Best Feedback Analytics Software - Page 4

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, ReputationStacker, AskNicely, Edge, and Hotjar by Contentsquare.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare)

unitQ

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate unitQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind unitQ?

  • Seller: unitQ
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • Twitter: @unitqsoftware
    219 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Entertainment
  • Company Size: 54% Medium, 38% Large

What Do G2 Reviewers Say About unitQ?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable and integrated insights from unitQ, making data-driven decisions across various business functions seamless.
  • Users commend the excellent customer support from unitQ, enhancing their experience and effective use of the platform.
  • Users find unitQ’s ease of use intuitive, requiring minimal training for effective feedback gathering across teams.
  • Users value the easy integrations of unitQ, enhancing collaboration and data analysis across various business functions.
  • Users value the efficient integration and customization of unitQ, enhancing collaboration and decision-making across teams.
Cons
  • Users experience occasional accuracy issues with data quality and timeline delays that affect the tool’s reliability.
  • Users find complex setup challenging, especially without local support for guidance in their time zone.
  • Users face challenges with dashboard setup issues and lack support during UK time zone for assistance.
  • Users experience occasional data inconsistencies that can affect reliability, despite the overall value of UnitQ.
  • Users experience occasional inconsistencies in data quality, which can detract from the overall reliability of unitQ.

What Are Recent G2 Reviews of unitQ?

Playvox Customer AI

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Playvox Customer AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Playvox Customer AI?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • Twitter: @PlayVoxCX
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 50% Medium, 39% Small

What Do G2 Reviewers Say About Playvox Customer AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of tracking issues with Playvox Customer AI, enhancing service quality effortlessly.
  • Users praise the ease of use of Playvox Customer AI, simplifying issue tracking and enhancing service quality.
  • Users value the ease of tracking issues with Playvox Customer AI, enhancing service quality tremendously.
  • Users value the tracking efficiency of Playvox Customer AI, making issue resolution and service quality significantly easier.

What Are Recent G2 Reviews of Playvox Customer AI?

What Are G2 Users Discussing About Playvox Customer AI?

Pulse

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Construction
  • Company Size: 76% Medium, 10% Large

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of insights generation with Pulse, consolidating feedback and revealing key patterns effortlessly.
  • Users value the automation capabilities of Pulse, significantly reducing manual effort and streamlining workflow efficiency.
  • Users praise Pulse for its holistic customer insights, streamlining feedback and enhancing decision-making effortlessly.
  • Users highlight the efficiency of Pulse, streamlining insights and significantly reducing time spent on analysis and decision-making.
  • Users value the exceptional customer support of Pulse, enhancing efficiency in building customer experience programs.
Cons
  • Users find the cluttered interface of Pulse can be overwhelming, making navigation and insights difficult to manage.
  • Users report that integration issues occasionally hinder the efficiency of using Pulse with other tools.
  • Users find the limited tools of Pulse hinder immediate productivity and smooth onboarding experiences.

What Are Recent G2 Reviews of Pulse?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • Twitter: @Forstaglobal
    840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    366 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Forsta, finding survey creation and data extraction straightforward and efficient.
  • Users praise Forsta's data integration and reporting capabilities, making survey creation and data extraction seamless and efficient.
  • Users appreciate the customization options in Forsta, enhancing their market research experience and data integration.
  • Users value the powerful data analysis tools in Forsta, enhancing their market research and customer experience efforts.
  • Users value the efficiency improvements provided by Forsta's comprehensive tools and attentive support for their research needs.
Cons
  • Users find the limited design options of Forsta hinder their ability to personalize surveys effectively.
  • Users find Forsta to be expensive, with high licensing costs that discourage smaller teams from utilizing its features.
  • Users find Forsta costly and difficult to customize, facing challenges with pricing and survey scripting.
  • Users find limited customization options frustrating, hindering personalization and complicating the setup process.
  • Users find the limited features of Forsta restrictive, complicating their ability to customize and personalize projects effectively.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

SentiSum

SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate SentiSum?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind SentiSum?

  • Seller: SentiSum
  • Year Founded: 2017
  • HQ Location: London, GB
  • Twitter: @SentiSum
    1,454 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 29% Medium

What Are Recent G2 Reviews of SentiSum?

What Are G2 Users Discussing About SentiSum?

Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • Twitter: @canvsai
    2,656 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Canvs, which streamlines analysis and enhances insights with minimal effort.
  • Users love the intuitive AI features of Canvs, enabling quick, effective decision-making and insightful data analysis.
  • Users value the quick insights generation of Canvs, transforming large data sets into meaningful themes effortlessly.
  • Users praise the responsive and helpful customer support of Canvs, enhancing their overall experience and efficiency.
  • Users find Canvs to be incredibly helpful and effective in simplifying complex coding tasks and generating insights.
Cons
  • Users find AI filtering capabilities limited, making it hard to obtain targeted insights from the dataset.
  • Users are frustrated by the inaccuracy of Canvs' filtering capabilities, hindering targeted insights and consistent results.
  • Users experience slow performance when processing larger datasets, leading to frustrating delays during data analysis.
  • Users experience software instability with Canvs, facing glitches and inconsistent performance that hinder effective usage.
  • Users frequently experience accuracy issues with Canvs, often needing to manually correct AI classifications and insights.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

Artiwise

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Artiwise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Artiwise?

  • Seller: Artiwise
  • Year Founded: 2015
  • HQ Location: İstanbul, TR
  • Twitter: @artiwise
    247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 54% Medium, 31% Large

What Are Recent G2 Reviews of Artiwise?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users find feedback management in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty.
  • Users value the ease of use of UserVoice, noting its intuitive interface and seamless navigation for all users.
  • Users value the powerful features of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction.
  • Users commend the helpful and supportive customer support of UserVoice, enhancing their overall experience and satisfaction.
  • Users value the robust features of UserVoice for effectively managing customer feedback and enhancing satisfaction.
Cons
  • Users find a lack of features in UserVoice, especially regarding integration, reporting, and customization options.
  • Users find the complex usability of UserVoice challenging, requiring significant understanding to effectively gather feedback.
  • Users find UserVoice to be expensive, particularly for smaller organizations facing high costs without significant discounts.
  • Users are frustrated with duplicate feedback issues in UserVoice that distort insights and hinder effective idea tracking.
  • Users find the learning curve steep for new users due to the system's complexity and required understanding.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate EdgeTier?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind EdgeTier?

Who Uses This Product?

  • Top Industries: Gambling & Casinos
  • Company Size: 50% Large, 30% Medium

What Do G2 Reviewers Say About EdgeTier?

AI-generated summary from verified user reviews

Pros
  • Users find EdgeTier to be very user-friendly, enabling quick access to actionable insights and efficient data management.
  • Users appreciate the speed and clarity of insights EdgeTier provides, enabling quick action and informed decision-making.
  • Users appreciate the helpfulness of EdgeTier, which enhances efficiency and simplifies finding specific information.
  • Users appreciate the accuracy of EdgeTier's insights, significantly reducing time spent on analyzing customer interactions.
  • Users value the fast and actionable insights provided by EdgeTier, enhancing efficiency in customer interactions and decision-making.
Cons
  • Users experience inaccurate data analysis at times, with delays and inconsistencies impacting decision-making and reporting.
  • Users note accuracy issues with EdgeTier, citing inconsistent data and slow updates that hinder decision-making effectiveness.
  • Users find that data inaccuracy affects reporting reliability, highlighting the need for improved real-time updates and consistency.
  • Users highlight data inaccuracy in EdgeTier, causing issues with reporting reliability and necessitating manual validation.
  • Users find the complexity in customization and setup can hinder their experience and require additional adjustments.

What Are Recent G2 Reviews of EdgeTier?

Lumoa

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

Average Rating: 4.4/5.0

Total Reviews: 36

How Do G2 Users Rate Lumoa?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Lumoa?

  • Seller: Netigate
  • Year Founded: 2005
  • HQ Location: Stockholm, Stockholm County
  • Twitter: @Netigate
    868 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 61% Large, 25% Medium

What Are Recent G2 Reviews of Lumoa?

Lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Lang.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Lang.ai?

  • Seller: Lang.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @_langAI
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food Production
  • Company Size: 63% Medium, 17% Small

What Are Recent G2 Reviews of Lang.ai?

What Are G2 Users Discussing About Lang.ai?

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insight7?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Insight7?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 31% Medium

What Do G2 Reviewers Say About Insight7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective insights generation from Insight7, significantly enhancing research efficiency and clarity.
  • Users find Insight7 easy to use, benefiting from a user-friendly interface that enhances their research efficiency.
  • Users value the time-saving insights that Insight7 provides, enhancing the efficiency of qualitative data analysis significantly.
  • Users value the time-saving capabilities of Insight7, simplifying and accelerating the analysis of qualitative data.
  • Users appreciate the accuracy of Insight7, which enhances quality assurance and provides valuable insights from data analysis.
Cons
  • Users find the limited free outputs restrictive and desire more flexibility for visualizing data trends effectively.
  • Users desire more robust features for data visualization to better identify long-term patterns and trends.
  • Users note accuracy issues in AI analytics, but remain hopeful for future improvements from Insight7's development.
  • Users note limitations in visualization and AI analytics accuracy in Insight7, but see potential for future improvement.
  • Users find the limited free outputs frustrating, as it restricts their ability to fully utilize Insight7.

What Are Recent G2 Reviews of Insight7?

Relative Insight

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.

Average Rating: 4.5/5.0

Total Reviews: 57

How Do G2 Users Rate Relative Insight?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Relative Insight?

  • Seller: Relative Insight Ltd
  • Year Founded: 2012
  • HQ Location: London, England
  • Twitter: @RelativeInsight
    791 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Market Research
  • Company Size: 40% Small, 30% Medium

What Are Recent G2 Reviews of Relative Insight?

What Are G2 Users Discussing About Relative Insight?

Comments Analytics

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Comments Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Comments Analytics?

  • Seller: Comments Analytics
  • Year Founded: 2022
  • HQ Location: Hamburg, Hamburg
  • Twitter: @CommentsAnaly
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 96% Small, 4% Large

What Do G2 Reviewers Say About Comments Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Comments Analytics, finding it essential for improving products based on customer feedback.
  • Users appreciate the ease of understanding in Comments Analytics, finding the interface user-friendly for navigating insights.
  • Users value the ease of use in Comments Analytics, appreciating its user-friendly interfaces for smooth navigation.
  • Users appreciate the efficiency of Comments Analytics, benefiting from smooth navigation and user-friendly interfaces.
  • Users value the efficiency improvement of Comments Analytics, which streamlines sentiment analysis and insights generation effortlessly.

What Are Recent G2 Reviews of Comments Analytics?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024