Best Feedback Analytics Software - Page 4

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 269

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 269+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, QEval, Medallia Customer Experience, ReputationStacker, Resonate CX, Glassbox, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=qeval&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=resonate-cx&focus%5B%5D=glassbox&focus%5B%5D=asknicely)

Syncly

Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Syncly?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Syncly?

Who Uses This Product?

  • Company Size: 53% Small, 47% Medium

What Do G2 Reviewers Say About Syncly?

AI-generated summary from verified user reviews

Pros
  • Users value the customer insights from Syncly, enhancing understanding of customer emotions through seamless Intercom integration.
  • Users rave about the powerful insights generation from Syncly, transforming data into actionable customer sentiment analysis.
  • Users appreciate the insightful customer support from Syncly, enhancing understanding of customer feelings through seamless integration with Intercom.
  • Users love the phenomenal ease of use of Syncly, enabling seamless management of customer feedback effortlessly.
  • Users appreciate the easy integrations of Syncly, enhancing their ability to gain valuable insights from customer interactions.
Cons
  • Users find the steep learning curve challenging with frequent updates, though mastering features leads to powerful usage.
  • Users are frustrated by the export limitations of Syncly, particularly the lack of CSV report downloads for analytics.
  • Users find the filtering issues frustrating, as false positives hinder the effectiveness of Syncly's data analysis.
  • Users feel Syncly has limitations in advanced analytics features, indicating a need for further development and enhancements.

What Are Recent G2 Reviews of Syncly?

Clootrack

Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.

Average Rating: 4.6/5.0

Total Reviews: 38

How Do G2 Users Rate Clootrack?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Clootrack?

  • Seller: Clootrack
  • Year Founded: 2017
  • HQ Location: Claymont, Delaware
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Management Consulting
  • Company Size: 50% Large, 30% Small

What Do G2 Reviewers Say About Clootrack?

AI-generated summary from verified user reviews

Pros
  • Users value Clootrack for its flexible data insights, enhancing analysis and decision-making through advanced, objective capabilities.
  • Users value the flexible insights generation of Clootrack, enabling detailed analyses from multiple data sources effortlessly.
  • Users commend Clootrack's exceptional customer support, which is responsive and helpful in customizing dashboard features.
  • Users value the advanced analytics capabilities of Clootrack, enhancing insights and streamlining data analysis across multiple sources.
  • Users value Clootrack's flexible collaboration and supportive team, enhancing data insights and custom analyses across platforms.
Cons
  • Users note that the visualization dashboards lack clarity, suggesting improvements in customization and interface design.
  • Users find the poor interface design of Clootrack challenging, affecting readability and overall user experience.
  • Users find dashboard readability issues challenging, especially with tight deadlines and detailed visualizations needing enhancement.
  • Users experience delay issues in processing and dashboard updates, risking missed opportunities for timely interventions.
  • Users note a lack of customizable features in Clootrack, particularly for data exports and insights comparison.

What Are Recent G2 Reviews of Clootrack?

What Are G2 Users Discussing About Clootrack?

Playvox Customer AI

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Playvox Customer AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Playvox Customer AI?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 50% Medium, 39% Small

What Do G2 Reviewers Say About Playvox Customer AI?

AI-generated summary from verified user reviews

Pros
  • Users find ease of tracking issues with Playvox Customer AI enhances service quality significantly.
  • Users value the ease of use of Playvox Customer AI, simplifying issue tracking for improved service quality.
  • Users value the ease of tracking issues in Playvox Customer AI, enhancing service quality effectively.
  • Users value the tracking efficiency of Playvox Customer AI, making issue resolution and service quality easier.

What Are Recent G2 Reviews of Playvox Customer AI?

What Are G2 Users Discussing About Playvox Customer AI?

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Pulse

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Construction
  • Company Size: 76% Medium, 10% Large

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of insights generation with Pulse, which centralizes customer feedback and interactions effectively.
  • Users appreciate the automation and insights of Pulse, making tasks much more efficient and streamlined.
  • Users value the comprehensive customer insights provided by Pulse, greatly enhancing their decision-making and efficiency.
  • Users find Pulse to be a highly efficient tool that simplifies insights gathering and enhances decision-making significantly.
  • Users rave about Pulse's exceptional customer support, which simplifies insights management and enhances decision-making efficiency.
Cons
  • Users find the cluttered interface overwhelming, making it difficult to navigate the insights effectively.
  • Users note that some integration issues with Pulse make the experience less seamless than desired.
  • Users find the limited tools in Pulse hinder their ability to start effectively and quickly.

What Are Recent G2 Reviews of Pulse?

unitQ

Many support teams still QA a small sample of conversations, and the AI agents now answering customers are usually graded by the vendor that sold them. Failed intents, fallback loops and bad handoffs slip through until CSAT drops. unitQ Support QA is the independent quality layer for support. It scores 100% of connected support conversations, for human agents and for AI agents such as Sierra, Ada, Decagon and Intercom Fin, against rubrics you write. Rubrics are fully customizable, so one rubric can hold your in-house team, your BPO and your bots to the same standard, or you can add bot-specific checks for loops, false containment and incomplete handoffs. unitQ doesn't sell the AI agent, the helpdesk or the labor it grades, so scores stay neutral. Every miss comes with evidence from the transcript. Managers open coaching tasks, track trends by agent, and separate process gaps from knowledge gaps. Testbench lets you validate scoring rules on real conversations before scores go live. unitQ Support QA covers chat, email, messaging, voice and IVR through integrations with Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Kustomer, Amazon Connect and Five9. Security is built into the pipeline. PII is redacted before anything is stored or scored. unitQ is SOC 2 Type II certified and HIPAA, GDPR and CCPA compliant, encrypts data with AES-256 at rest and TLS 1.2 or higher in transit, and supports SAML 2.0 SSO. unitQ is hosted on AWS, GCP and Azure, with dedicated cloud deployment available. Support QA is one of six products on the unitQ platform: - unitQ Monitor turns every customer signal into real-time insight, catching emerging issues before they hit your metrics. Quality misses from Support QA sit beside contact reasons and product issues. - unitQ Impact ties customer signals to the KPIs your team already reports on. - unitQ Research runs AI-moderated interviews and surveys that synthesize qualitative research in minutes, not weeks. - unitQ Compete reads competitors' public feedback in real time, so you can benchmark quality. - unitQ Social turns social conversations into brand intelligence, sorted by sentiment and urgency.

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate unitQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind unitQ?

  • Seller: unitQ
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Entertainment
  • Company Size: 54% Medium, 38% Large

What Do G2 Reviewers Say About unitQ?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability and integration of unitQ, empowering teams to harness customer feedback effectively.
  • Users value the responsive customer support of unitQ, which enhances their experience and helps resolve issues efficiently.
  • Users find unitQ's ease of use invaluable, appreciating its intuitive design and minimal training requirements for all functions.
  • Users value the easy integrations of unitQ, enhancing collaboration and streamlining the feedback analysis process.
  • Users value the efficiency of unitQ in streamlining collaboration and enhancing decision-making across various teams.
Cons
  • Users report accuracy issues with UnitQ, noting occasional inconsistencies in data quality that affect its reliability.
  • Users find the complex setup challenging, especially without local support for guidance during the process.
  • Users face challenges with dashboard setup and search functionality, especially lacking support in the UK time zone.
  • Users experience minor data inconsistencies that can slightly affect the reliability of UnitQ's overall performance.
  • Users experience inconsistencies in data quality that affect the reliability of the UnitQ tool.

What Are Recent G2 Reviews of unitQ?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    366 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Forsta, appreciating its seamless integration and powerful visualization tools.
  • Users value the ease of use and integration of Forsta for market research visualizations and reporting.
  • Users value the customization capabilities of Forsta, which align perfectly with market research needs and preferences.
  • Users value the advanced data analysis tools in Forsta, facilitating complex research and insightful reporting.
  • Users value the efficiency improvement of Forsta, benefiting from advanced tools that streamline research and analytics.
Cons
  • Users find the limited design options of Forsta hinder their ability to personalize surveys effectively.
  • Users express frustration over poor performance, citing issues like low video quality, delays, and limited design options.
  • Users find the time-consuming setup process frustrating, especially for creating video clips and managing projects.
  • Users often face delay issues with Forsta, leading to frustrating video creation and extended scripting times.
  • Users find Forsta to be expensive, with high licensing costs that discourage smaller teams from utilizing its features.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

SentiSum

SentiSum is a CX intelligence software for support, product and operations leaders who are tired of finding out about problems after customers leave. Kyo, our AI engine, reads 100% of your tickets, chats, calls, reviews, surveys and bot transcripts. No sampling. No manual tagging. No taxonomy to build before you start. It learns your business from 6 to 12 months of your historic data during onboarding. What you get: - Root cause for every contact driver, ranked by dollar impact and drillable to the source ticket. - Early warnings when complaints spike, a bot fails or a delivery problem starts, pushed to Slack or Teams. - Automated QA that scores every conversation, compares BPO partners to your in-house team and predicts CSAT without surveys. - Plain-English answers to questions like “why did refund contacts jump last week?” in the app, in Slack, or in Claude and ChatGPT via MCP. - An action tracker that assigns each issue to the team that can fix it and follows it to resolution. Most teams are live in two to three weeks. We handle the integrations and setup. Gousto unified nine voice-of-customer channels into one view. JustPark caught a missed tech fix affecting dozens of drivers a day, before it cost them more revenue. A payments company found merchants stuck on one onboarding screen, fixed the instructions, and cut those tickets by 30%. The same team lifted its conversation quality score from the late 60s to the high 80s. Integrates with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, NICE, Trustpilot, Snowflake, Microsoft Fabric and 100+ more. SOC 2 Type 2 certified, GDPR compliant, with EU data residency and PII redaction.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate SentiSum?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind SentiSum?

  • Seller: SentiSum
  • Year Founded: 2021
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 29% Medium

What Are Recent G2 Reviews of SentiSum?

What Are G2 Users Discussing About SentiSum?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users value UserVoice for its robust feedback management, enhancing customer satisfaction and aligning business objectives effectively.
  • Users appreciate the user-friendly interface of UserVoice, making feedback management and idea sharing effortless.
  • Users appreciate the robust features of UserVoice for managing and acting on customer feedback effectively.
  • Users value the excellent customer support of UserVoice, appreciating quick updates and responsiveness to feedback.
  • Users benefit from the powerful feedback management tools in UserVoice, enhancing customer satisfaction and alignment across departments.
Cons
  • Users are frustrated by the lack of features for traceability, integration, and advanced reporting within UserVoice.
  • Users find the complex usability of UserVoice challenging, making accurate feedback collection more difficult.
  • Users find UserVoice to be expensive, particularly for smaller organizations with lighter usage demands.
  • Users face challenges with idea duplication, leading to confusion and an unclear understanding of feedback impact.
  • Users find a steep learning curve for UserVoice, especially with its advanced features and complex system.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

Artiwise

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Artiwise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Artiwise?

  • Seller: Artiwise
  • Year Founded: 2015
  • HQ Location: İstanbul, TR
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 58% Medium, 33% Large

What Are Recent G2 Reviews of Artiwise?

Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®
  • Phone: (646) 759-1125

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Canvs, finding it simple to learn and efficient for data analysis.
  • Users value the efficiency of AI technology in Canvs, enabling deeper insights and faster analysis of verbatims.
  • Users praise Canvs for its efficient insights generation, enabling rapid analysis of trends and themes from responses.
  • Users value the exceptional customer support from Canvs, highlighting responsiveness and expertise that enhance their experience.
  • Users value the responsive support from Canvs, enhancing their experience and facilitating efficient data analysis.
Cons
  • Users express concern over Canvs AI's limited filtering capabilities, hindering targeted insights and accurate data analysis.
  • Users face issues with inaccuracy in categorization, leading to challenges in obtaining targeted insights from Canvs.
  • Users often face slow performance with data uploads and processing, causing frustration and workflow disruptions.
  • Users experience software instability with Canvs, facing bugs and inconsistencies despite helpful customer support.
  • Users experience accuracy issues with Canvs, facing misclassification and inconsistent responses requiring manual corrections.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate EdgeTier?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind EdgeTier?

Who Uses This Product?

  • Top Industries: Gambling & Casinos
  • Company Size: 50% Large, 30% Medium

What Do G2 Reviewers Say About EdgeTier?

AI-generated summary from verified user reviews

Pros
  • Users find EdgeTier very user-friendly, facilitating easy data centralization and quick access to critical insights.
  • Users value the real-time insights of EdgeTier, enabling quick adjustments to enhance service levels and efficiency.
  • Users appreciate the user-friendly interface of EdgeTier, enhancing real-time monitoring and data collection efficiency.
  • Users appreciate the accuracy of EdgeTier's insights, significantly enhancing the evaluation of customer interactions and performance.
  • Users value the comprehensive analytics of EdgeTier, which transform customer data into actionable insights efficiently.
Cons
  • Users express concerns over inaccurate data analysis, impacting decision-making and trust in analytics within EdgeTier.
  • Users express concerns about data accuracy issues, noting inconsistencies and the need for more reliable reporting.
  • Users often face data inaccuracy issues with EdgeTier, leading to inconsistent reports and delayed decision-making processes.
  • Users notice significant inaccuracy in data and alerts, affecting reporting reliability and requiring manual corrections.
  • Users find the setup process complex, requiring time and assistance to customize reports and workflows effectively.

What Are Recent G2 Reviews of EdgeTier?

Lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Lang.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Lang.ai?

  • Seller: Lang.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food Production
  • Company Size: 63% Medium, 17% Large

What Are Recent G2 Reviews of Lang.ai?

What Are G2 Users Discussing About Lang.ai?

Comments Analytics

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Comments Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Comments Analytics?

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 96% Small, 4% Large

What Do G2 Reviewers Say About Comments Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Comments Analytics, as it effectively improves understanding of customer feedback for product enhancement.
  • Users commend the ease of understanding in Comments Analytics, enhancing their ability to interpret customer feedback effortlessly.
  • Users value the ease of use in Comments Analytics, enjoying a smooth experience with user-friendly interfaces.
  • Users appreciate the efficiency of Comments Analytics, praising its user-friendly interface and streamlined statistical navigation.
  • Users find the efficiency improvement in navigating and interpreting statistics enhances their experience with Comments Analytics.

What Are Recent G2 Reviews of Comments Analytics?

Relative Insight

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.

Average Rating: 4.5/5.0

Total Reviews: 57

How Do G2 Users Rate Relative Insight?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Relative Insight?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Market Research
  • Company Size: 40% Small, 30% Medium

What Are Recent G2 Reviews of Relative Insight?

What Are G2 Users Discussing About Relative Insight?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026