Best Feedback Analytics Software - Page 4

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

Sponsored

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

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Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • Twitter: @canvsai
    2,656 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Canvs AI, appreciating its intuitive interface and seamless navigation for analysis.
  • Users praise the AI-driven insights of Canvs, providing tailored feedback and enhancing customer experience efficiently.
  • Users value the insight generation capability of Canvs, making it easy to extract key themes from data efficiently.
  • Users value the responsive and knowledgeable customer support from Canvs, enhancing their experience and efficiency.
  • Users find Canvs to be incredibly helpful and effective in simplifying complex coding tasks and generating insights.
Cons
  • Users find the AI's filtering capabilities limited, making it difficult to obtain targeted insights from specific responses.
  • Users find the accuracy in categorization of Canvs lacking, leading to difficulties in obtaining targeted insights.
  • Users experience slow performance when processing larger datasets, leading to frustrating delays during data analysis.
  • Users experience software instability with Canvs, often encountering glitches and slow performance during data analysis.
  • Users face accuracy issues with Canvs, often requiring manual adjustments to correct misclassifications and inconsistent insights.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • Twitter: @Forstaglobal
    840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    436 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Forsta, finding it simple to create surveys and analyze data.
  • Users value the ease of data integration and reporting with Forsta, streamlining their survey processes effectively.
  • Users value the customization options in Forsta, which enhance usability and meet diverse market research needs.
  • Users value the powerful data analysis tools of Forsta for effective market research and insightful reporting.
  • Users value the efficiency improvement of Forsta, enhancing their market research and customer experience management seamlessly.
Cons
  • Users find the limited design options of Forsta challenging, hindering effective personalization and creativity in projects.
  • Users find the expensive pricing of Forsta burdensome for smaller teams, affecting accessibility and personalization.
  • Users find Forsta costly and limited in design options, making complex surveys challenging and expensive to implement.
  • Users find the limited customization options hinder their ability to personalize projects effectively, impacting overall satisfaction.
  • Users find the limited features of Forsta hinder personalization, making setup and advanced projects time-consuming and costly.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

Playvox Customer AI

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Playvox Customer AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Playvox Customer AI?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • Twitter: @PlayVoxCX
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 50% Medium, 39% Small

What Do G2 Reviewers Say About Playvox Customer AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of tracking issues with Playvox Customer AI, enhancing the quality of service provided.
  • Users appreciate the ease of use of Playvox Customer AI, effectively tracking issues for improved service quality.
  • Users appreciate the ease of tracking issues with Playvox Customer AI, enhancing service quality significantly.
  • Users appreciate the tracking efficiency of Playvox Customer AI, enabling seamless issue management for improved service quality.

What Are Recent G2 Reviews of Playvox Customer AI?

What Are G2 Users Discussing About Playvox Customer AI?

unitQ

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate unitQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind unitQ?

  • Seller: unitQ
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • Twitter: @unitqsoftware
    219 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Entertainment
  • Company Size: 54% Medium, 38% Large

What Do G2 Reviewers Say About unitQ?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable and well-integrated insights of unitQ, enhancing decision-making across various business functions.
  • Users praise the responsive customer support of unitQ, enhancing their experience and optimizing feedback analysis.
  • Users appreciate the ease of use of unitQ, finding it intuitive even for non-technical team members.
  • Users value the easy integrations of unitQ, enhancing data analysis and collaboration among teams effortlessly.
  • Users value the efficiency of unitQ, enhancing collaboration and decision-making across various business functions effortlessly.
Cons
  • Users report accuracy issues with UnitQ, citing inconsistencies in data quality and delays that affect reliability.
  • Users find the complex setup of unitQ challenging, especially without local support for assistance.
  • Users struggle with dashboard setup issues and lack support during UK time zone for assistance.
  • Users experience occasional data inconsistencies that can slightly affect the tool’s reliability and overall functionality.
  • Users experience minor inconsistencies in data quality and delays, slightly impacting the overall reliability of UnitQ.

What Are Recent G2 Reviews of unitQ?

SentiSum

SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate SentiSum?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind SentiSum?

  • Seller: SentiSum
  • Year Founded: 2017
  • HQ Location: London, GB
  • Twitter: @SentiSum
    1,454 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 29% Medium

What Are Recent G2 Reviews of SentiSum?

What Are G2 Users Discussing About SentiSum?

Artiwise

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Artiwise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Artiwise?

  • Seller: Artiwise
  • Year Founded: 2015
  • HQ Location: İstanbul, TR
  • Twitter: @artiwise
    247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 54% Medium, 31% Large

What Are Recent G2 Reviews of Artiwise?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users value the effective feedback management of UserVoice, enhancing customer satisfaction and aligning business strategies.
  • Users find UserVoice extremely easy to use, making feedback collection and prioritization simple and efficient.
  • Users value UserVoice for its powerful features that enhance customer feedback management and improve satisfaction.
  • Users praise the supportive and helpful customer support of UserVoice, enhancing their overall experience and tool efficiency.
  • Users value UserVoice for its robust tools for managing customer feedback, enhancing satisfaction and driving business growth.
Cons
  • Users note a lack of features such as advanced reporting, idea traceability, and integration with development tools.
  • Users find the complex usability of UserVoice challenging, requiring significant effort to manage and understand its features.
  • Users find UserVoice's pricing to be expensive, especially for smaller organizations, despite the overall value it provides.
  • Users find idea duplication problematic, as it distorts feedback and hampers effective decision-making for product development.
  • Users find a steep learning curve for new users due to the platform's complexity and advanced features.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate EdgeTier?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind EdgeTier?

  • Seller: Edge Tier
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Dublin 2, IE
  • LinkedIn® Page: www.linkedin.com
    80 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Gambling & Casinos
  • Company Size: 50% Large, 30% Medium

What Do G2 Reviewers Say About EdgeTier?

AI-generated summary from verified user reviews

Pros
  • Users find EdgeTier very user-friendly, enabling quick access to valuable insights and efficient data management.
  • Users value the fast and effective insights provided by EdgeTier, enabling quick action on customer contact trends.
  • Users appreciate the useful filters in EdgeTier for quickly finding information, enhancing their everyday efficiency.
  • Users value the high accuracy of EdgeTier, providing clear insights and efficient monitoring of Guest interactions.
  • Users appreciate the fast insights and automatic analysis from EdgeTier, making it a vital tool for monitoring trends.
Cons
  • Users note the need for improved data accuracy and consistency in EdgeTier for better decision-making and insights.
  • Users experience notable accuracy issues with EdgeTier, leading to concerns over data consistency and real-time decision-making.
  • Users highlight data inaccuracy in EdgeTier, expressing concerns over precision and consistency affecting decision-making reliability.
  • Users highlight inaccuracy in data and reporting, leading to trust issues and the need for manual validation.
  • Users find the complexity of EdgeTier's setup challenging, often requiring extra time for customization and report building.

What Are Recent G2 Reviews of EdgeTier?

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insight7?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Insight7?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 31% Medium

What Do G2 Reviewers Say About Insight7?

AI-generated summary from verified user reviews

Pros
  • Users find Insight7 to be easy to use with a user-friendly interface that enhances their research efficiency.
  • Users value the insight generation capabilities of Insight7, significantly enhancing efficiency and depth in research analysis.
  • Users appreciate the time-saving insights analysis of Insight7, enhancing efficiency in evaluating qualitative data significantly.
  • Users love how Insight7 offers time-saving capabilities that streamline their qualitative data analysis process effectively.
  • Users highlight the time-saving benefits of Insight7, streamlining research and enhancing the analysis of qualitative data.
Cons
  • Users are disappointed with limited free outputs and the inability to rename or edit documents in their library.
  • Users desire more robust features for visualizing data trends, as current limitations hinder identifying long-term patterns.
  • Users note accuracy issues with Insight7's AI analytics but remain optimistic about future improvements.
  • Users note that the accuracy of AI analytics in Insight7 needs improvement, but see potential for growth.
  • Users are frustrated by the feature limitations of Insight7, particularly the restriction to only 3 free outputs.

What Are Recent G2 Reviews of Insight7?

Lumoa

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

Average Rating: 4.4/5.0

Total Reviews: 36

How Do G2 Users Rate Lumoa?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Lumoa?

  • Seller: Netigate
  • Year Founded: 2005
  • HQ Location: Stockholm, Stockholm County
  • Twitter: @Netigate
    868 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 61% Large, 25% Medium

What Are Recent G2 Reviews of Lumoa?

Lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Lang.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Lang.ai?

  • Seller: Lang.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @_langAI
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food Production
  • Company Size: 63% Medium, 17% Large

What Are Recent G2 Reviews of Lang.ai?

What Are G2 Users Discussing About Lang.ai?

AnyRoad

AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems

Average Rating: 4.7/5.0

Total Reviews: 65

How Do G2 Users Rate AnyRoad?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind AnyRoad?

  • Seller: AnyRoad
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @anyroad
    1,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    338 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Leisure, Travel & Tourism
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About AnyRoad?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of appointment management in AnyRoad, streamlining their event organization on a single platform.
  • Users appreciate the ease of use of AnyRoad for managing events in a single platform.
  • Users value the convenience of event management offered by AnyRoad, streamlining their planning process effectively.
Cons
  • Users find the interface not very intuitive, leading to occasional confusion during usage of AnyRoad.
  • Users find the interface color choices and intuitiveness of AnyRoad lacking, affecting their overall usability experience.
  • Users find the interface colors and intuitiveness lacking, which can hinder their overall user experience with AnyRoad.

What Are Recent G2 Reviews of AnyRoad?

What Are G2 Users Discussing About AnyRoad?

Frame AI

Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analysis to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Rather than waiting for user queries like RAG-based chatbots e.g. OpenAI, STAG continuously monitors streaming communication to proactively mitigate risks and drive revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and clients from identifying use cases to refining implementation, drawing on decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively surfacing costs and opportunities well ahead of when they would appear in structured data analysis. • Enriching automation and decision-making with the root causes behind customer propensities and behaviors. • Extracting customer traits and insights from first-party data to drive revenue strategies. • Identifying cost drivers across the enterprise. • Desiloing data and empowering cross-functional stakeholders with standardized documentation and insights. • Scaling the value of total data investment by orchestrating insights and triggers across business teams.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate Frame AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Frame AI?

  • Seller: Frame
  • Year Founded: 2016
  • HQ Location: New York, New York
  • Twitter: @frame
    1,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 73% Medium, 14% Large

What Are Recent G2 Reviews of Frame AI?

What Are G2 Users Discussing About Frame AI?

Relative Insight

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.

Average Rating: 4.5/5.0

Total Reviews: 57

How Do G2 Users Rate Relative Insight?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Relative Insight?

  • Seller: Relative Insight Ltd
  • Year Founded: 2012
  • HQ Location: London, England
  • Twitter: @RelativeInsight
    791 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Market Research
  • Company Size: 40% Small, 30% Medium

What Are Recent G2 Reviews of Relative Insight?

What Are G2 Users Discussing About Relative Insight?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024