G2

Elymae C.

Safety & Integrity Operations Director

Mid-Market (51-1000 emp.)

5/22/2023

"User feedback insights that supports strategic decision making and cross-functional collaboration"

5/5

What do you like best about unitQ?

The power of unitQ relies on how customizable and well-integrated it is with the tools we use daily. On the customizable front, and with the support of the unitQ team, we've set up a wide variety of monitors and searches supporting functions across the business. Insights surfaced by unitQ are highly relevant for various roles from Operations to Product.

Any internal user, regardless of the function they sit on, can leverage unitQ to gather feedback and insights to inform decision making. Using the tool requires minimal training, as it's very intuitive, even for those with non-technical backgrounds.

In our case, unitQ dashboards and monitors function as a primary source of data used by Operations, Customer Support and Product teams to uncover user pain points, bugs, and process issues. Having all functions in unitQ makes collaboration easier and issue resolution more efficient.

As for integrations, unitQ seamlessly integrates with Slack, giving users endless options regarding visibility of insights. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

Getting the most out of unitQ requires investing the resources to set it up properly. This is not necessarily unique to unitQ but is something to keep in mind when considering the solution. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

unitQ allows us to be more efficient at surfacing customer feedback insights in a timely and comprehensive manner. Issue resolution is more efficient, as cross-functional teams have access to the same information, reducing the need for comparing and validating data sources. Given how customizable unitQ is, this is a tool that can be used by most functions within the company. Review collected by and hosted on G2.com.