G2

Yadigar Yaren .

CX Customer Management Alpha Intern

Enterprise (> 1000 emp.)

3/8/2024

"The best tool to improve customer experience"

5/5

What do you like best about Artiwise?

One of the standout features of Artiwise is its ability to handle vast amounts of data in real-time using AI algorithms. We are having an omnichannel customer experience as our call center calls, surveys and social media channels are being analyzed. Thanks to AI analysis, we can identify the key insights and root causes of the issues. The sentiment analysis, sentiment score, and impact analysis functionalities are particularly very good, as they provide actionable insights for strategizing problem-solving approaches.

In addition to this, the platform offers the flexibility to analyze data based on various parameters such as dealer information and brand. This feature helps us to create tailored action plans that can address specific issues unique to different contexts. Review collected by and hosted on G2.com.

What do you dislike about Artiwise?

While the platform offers advanced analysis capabilities, there is room for improvement in terms of customization and flexibility. Review collected by and hosted on G2.com.

What problems is Artiwise solving and how is that benefiting you?

Artiwise effectively addresses several key challenges in data analysis. By automating the analysis of large datasets, it eliminates the need for manual effort, saving valuable time and resources. Additionally, the platform's ability to identify root causes of issues enables us to prioritize actions based on detailed insights. 360 degree of customer experience is being analyzed in detail.

Sentiment analysis and impact analysis help us to make informed decisions and develop strategies that directly address customer feedback and concerns.

In summary, Artiwise offers valuable capabilities for analyzing customer feedback and driving actionable insights. While there is room for enhancement in terms of customization, its ability to analyse the data and simplify informed decision making makes it a valuable tool for us to optimize our customer experience management processes. Review collected by and hosted on G2.com.