# Artiwise Reviews **Vendor:** Artiwise **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.9/5.0 **Total Reviews:** 12 ## About Artiwise Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success. ## Artiwise Reviews ### 1. The best tool to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yadigar Yaren . | CX Customer Management Alpha Intern, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Artiwise?** One of the standout features of Artiwise is its ability to handle vast amounts of data in real-time using AI algorithms. We are having an omnichannel customer experience as our call center calls, surveys and social media channels are being analyzed. Thanks to AI analysis, we can identify the key insights and root causes of the issues. The sentiment analysis, sentiment score, and impact analysis functionalities are particularly very good, as they provide actionable insights for strategizing problem-solving approaches. In addition to this, the platform offers the flexibility to analyze data based on various parameters such as dealer information and brand. This feature helps us to create tailored action plans that can address specific issues unique to different contexts. **What do you dislike about Artiwise?** While the platform offers advanced analysis capabilities, there is room for improvement in terms of customization and flexibility. **What problems is Artiwise solving and how is that benefiting you?** Artiwise effectively addresses several key challenges in data analysis. By automating the analysis of large datasets, it eliminates the need for manual effort, saving valuable time and resources. Additionally, the platform's ability to identify root causes of issues enables us to prioritize actions based on detailed insights. 360 degree of customer experience is being analyzed in detail. Sentiment analysis and impact analysis help us to make informed decisions and develop strategies that directly address customer feedback and concerns. In summary, Artiwise offers valuable capabilities for analyzing customer feedback and driving actionable insights. While there is room for enhancement in terms of customization, its ability to analyse the data and simplify informed decision making makes it a valuable tool for us to optimize our customer experience management processes. ### 2. Best Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Melike Yağmur D. | Quality and Method Responsible , Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Artiwise?** Artiwise, which we call best practice, has made many contributions to us in the analysis of the customer experience journey. Customer feedback (surveys, Google reviews), which we used to do manually and take a lot of our time, is now analyzed practically and quickly on the Artiwise platform. First of all, our data quickly adapted to the Artiwise platform and we started our work. Along with the capabilities of the platform, an automated artificial intelligence analysis was presented. We obtained results in many topics such as labeling system, sentiment measurement, and impact analysis. After the learning process, the Sales and After-Sales distinction of Google comments, which is an important breakdown for us and which we do manually, has now started to be done automatically by Artiwise. Artiwise, which offers root cause analysis along with insights, has added many widgets such as trend analysis and comparison reports. Along with the results we receive, we analyze all the positive and negative feedbacks of our customers in detail and proactively create our action plans for the necessary issues. We started to work with Artiwise to use technology in the best way in customer experience and we continue our journey by making good progress. **What do you dislike about Artiwise?** There's nothing I don't like right now. Only many widgets can be added **What problems is Artiwise solving and how is that benefiting you?** We can quickly and automatically analyze the verbatim of our customers, which we used to do manually. As a result, we come up with quick action plans. In the specially created artificial intelligence model, we can easily analyze service and sales comments. ### 3. Effortless Implementation, Invaluable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Cansu D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Artiwise?** The Artiwise team excels in both technology and customer relations. Throughout the proposal phase, they demonstrated remarkable proficiency in content detailing, communication, and technological expertise. the integration phase was smootless and they supported us. since implementing the VOC product, it has significantly enhanced our customer processes from day one. The tool is easy to use and straightforward. We utilize it daily and translate its results into actionable steps. **What do you dislike about Artiwise?** I would like quality tools such as consultant scoring and comparison based on customer interactions to be added to the product as soon as possible. **What problems is Artiwise solving and how is that benefiting you?** Artiwise effectively addresses the challenge of analyzing all customer interactions through speech to text and AI, providing accurate results while eliminating manual workload. This benefit significantly enhances operational efficiency and decision-making processes. ### 4. A Great AI Solution to Analyze Customer Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Artiwise?** With its AI solutions, Artiwise enables you to analyze all your customer conversations with the least possible effort and take the best actions by revealing the root causes. You can easily review and report these analysis results in dashboards at different detail levels, and deepen and examine each detail as you wish. With this structure, it is a great product for turning customer analyzes into action in a short time and deepening the customer experience by managing it from a single point. **What do you dislike about Artiwise?** Special terms that may vary depending on the industry can be checked for correct conversion to text and correct writing, but with a great customer success and support team, everything reaches the desired level in a short time. **What problems is Artiwise solving and how is that benefiting you?** With its solutions, Artiwise eliminates analyzes performed only on a specific sample and enables us to analyze all customer insights and root causes of problems end-to-end. Thus, we started to provide our customers with a smoother experience by reducing the possibility of missing important factors affecting the experience and taking quick actions. At the same time, it enables us to more quickly recognize customer problems and expectations that change over time, allowing us to keep up with change faster and bring proactive solutions. ### 5. Artiwise is a very successful business partner **Rating:** 4.5/5.0 stars **Reviewed by:** Cansu T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Artiwise?** Easy to work with. Good at offering flexible solutions. Artiwise is mostly focused on business solutions rather than a simple coding process and is always ready to suggest good alternatives to solve the issues **What do you dislike about Artiwise?** There is nothing that we dislike about Artiwise **What problems is Artiwise solving and how is that benefiting you?** It helps us with finding root causes that we get from customers through Customer Experiences Surveys. So that we can take required actions to achieves a higher NPS and customer satisfaction score. ### 6. Easy to work with, support team is fast and very open to improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Yavuz . | CRM Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Artiwise?** They are very quick to help with anything. They offer customized solutions as if you were their only customer. Also its easy to use. **What do you dislike about Artiwise?** I think the dashboard part on the website is hard to read. **What problems is Artiwise solving and how is that benefiting you?** It helps us to see the root cause of the problems that customers raise. For example, we learned that a customer with poor call performance had a problem with the number we assigned to the customer. ### 7. Artiwise is always a supportive business partner. **Rating:** 4.5/5.0 stars **Reviewed by:** Merve E. | Sales Planning Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Artiwise?** A partner that offers smart solutions. Artiwise is focused on business solving **What do you dislike about Artiwise?** I have no negative comments about Artiwise. **What problems is Artiwise solving and how is that benefiting you?** It helps us identify issues that need action to improve customer experience. Offers user-friendly solutions such as trend analysis. ### 8. AI supported Customer Feedback Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Ayberk A. | Product Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Artiwise?** Very supportive and problem-solving oriented team Easy to implement new data Customer friendly interface Easy adaptation of different databases **What do you dislike about Artiwise?** Correlation rate from AI and real life sometimes does not match, needs to be checked frequently **What problems is Artiwise solving and how is that benefiting you?** Analyzing customer feedback with support of AI and gives an insight about customer needs ### 9. Providing sustainable customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sevgi . | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Artiwise?** It can interpret large data in a very short time and saves time **What do you dislike about Artiwise?** Nothing...artiwise is a very useful platform **What problems is Artiwise solving and how is that benefiting you?** Data analysis is very effective and user interface is very easy ### 10. CX Customer Management Unit Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Melike Y. | CX Customer Management Unit Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Artiwise?** We are very happy with the customer insight analysis, sentiment analysis provided for us to improve the customer experience. **What do you dislike about Artiwise?** I don't have any negative feedback about Artiwise **What problems is Artiwise solving and how is that benefiting you?** Root cause analysis of customer feedback from different channels enables us to focus on the most critical issues. Contact Center Inbound, Contact Center Outbound, Social Media Channel, Survey feedback results, etc.Support strategic decisions. ### 11. Powerful Analytics Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Özcan Y. | Customer Relations and Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Artiwise?** It is very helpful in getting customer insights. It helps us get insight into emotions. It makes us feel closer to our customers. **What do you dislike about Artiwise?** I don't have a negative opinion for now. **What problems is Artiwise solving and how is that benefiting you?** It helps us understand the data we get in our workflow. We can start a few steps ahead while creating new roadmaps by saving a lot of labor ### 12. Holistic approach to gain a sustainable customer satisfaction level **Rating:** 5.0/5.0 stars **Reviewed by:** Ansi R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Artiwise?** Close and ever-reachable account management, very good customer support Easy to use Easy to implement Frequent use Lots of features Easy to integrate **What do you dislike about Artiwise?** Requirement for a dedicated voc team is adequate **What problems is Artiwise solving and how is that benefiting you?** Customer painpoints - [View Artiwise pricing details and edition comparison](https://www.g2.com/products/artiwise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+10%3A27%3A11+-0500&secure%5Bsession_id%5D=de4c078c-8e78-4f37-b10d-feb7dffd3625&secure%5Btoken%5D=ce5e1db72d6c99e10060cfa615f56f262f358a8bbe871abc9fa399babc9e2ea2&format=llm_user) ## Artiwise Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization ## Top Artiwise Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,180 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,996 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,930 reviews)