G2

Kim S.

Small-Business (50 or fewer emp.)

12/20/2023

"Saves time, easy to use, and crucial to our business"

4.5/5

What do you like best about Lang.ai?

The ease of use. Lang.ai is just one of those platforms that feels intuitive once you dive in.

It's become a crutial part of our day to day ticket management to rely on Lang for routing and automations - we'd be lost without it!

The next best thing? How easy it is to make adjustments. Some platforms come with a level of complexity that simply takes too long to understand. With Lang, what could be a hours of work becomes a small adjustment. Review collected by and hosted on G2.com.

What do you dislike about Lang.ai?

I really have no complaints! The team has been so helpful over the last year and is always very welcoming of any and all suggestions we might come up with to make the platform more useful for us. I'm very excited to continue expand our use of Lang.ai. Review collected by and hosted on G2.com.

What problems is Lang.ai solving and how is that benefiting you?

Lang.ai is an easy to use platform that provides major support and accuracy in ticket routing (and many other features) within our CRM platform. This saves hours of work for our leadership team and puts tickets in front of the right agent in the right queue with little error. This has helped us streamline providing the best service to our customers. Review collected by and hosted on G2.com.