Best Enterprise Feedback Analytics Software - Page 2

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Oct 2026)

  • Average Rating: 4.62/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Explorance MLY (+12.5%) - Among all products in this category, Explorance MLY recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SurveyMonkey, Medallia Customer Experience, Glassbox, Qualtrics Customer Experience, Resonate CX, Chattermill, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=birdeye&focus%5B%5D=surveymonkey&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=qualtrics-customer-experience&focus%5B%5D=resonate-cx&focus%5B%5D=chattermill&focus%5B%5D=asknicely&segment=enterprise)

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, Senior UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the inefficient tagging system frustrating, complicating the organization and retrieval of valuable insights.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users are frustrated by feature limitations, feeling that essential tools were removed while new ones failed to meet needs.

What Are Recent G2 Reviews of Dovetail?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • Twitter: @canvsai
    2,656 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Canvs, which streamlines analysis and enhances insights with minimal effort.
  • Users love the intuitive AI features of Canvs, enabling quick, effective decision-making and insightful data analysis.
  • Users value the quick insights generation of Canvs, transforming large data sets into meaningful themes effortlessly.
  • Users praise the responsive and helpful customer support of Canvs, enhancing their overall experience and efficiency.
  • Users find Canvs to be incredibly helpful and effective in simplifying complex coding tasks and generating insights.
Cons
  • Users find AI filtering capabilities limited, making it hard to obtain targeted insights from the dataset.
  • Users are frustrated by the inaccuracy of Canvs' filtering capabilities, hindering targeted insights and consistent results.
  • Users experience slow performance when processing larger datasets, leading to frustrating delays during data analysis.
  • Users experience software instability with Canvs, facing glitches and inconsistent performance that hinder effective usage.
  • Users frequently experience accuracy issues with Canvs, often needing to manually correct AI classifications and insights.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

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unitQ

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate unitQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind unitQ?

  • Seller: unitQ
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • Twitter: @unitqsoftware
    219 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Entertainment
  • Company Size: 54% Medium, 38% Large

What Do G2 Reviewers Say About unitQ?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable and integrated insights from unitQ, making data-driven decisions across various business functions seamless.
  • Users commend the excellent customer support from unitQ, enhancing their experience and effective use of the platform.
  • Users find unitQ’s ease of use intuitive, requiring minimal training for effective feedback gathering across teams.
  • Users value the easy integrations of unitQ, enhancing collaboration and data analysis across various business functions.
  • Users value the efficient integration and customization of unitQ, enhancing collaboration and decision-making across teams.
Cons
  • Users experience occasional accuracy issues with data quality and timeline delays that affect the tool’s reliability.
  • Users find complex setup challenging, especially without local support for guidance in their time zone.
  • Users face challenges with dashboard setup issues and lack support during UK time zone for assistance.
  • Users experience occasional data inconsistencies that can affect reliability, despite the overall value of UnitQ.
  • Users experience occasional inconsistencies in data quality, which can detract from the overall reliability of unitQ.

What Are Recent G2 Reviews of unitQ?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users find feedback management in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty.
  • Users value the ease of use of UserVoice, noting its intuitive interface and seamless navigation for all users.
  • Users value the powerful features of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction.
  • Users commend the helpful and supportive customer support of UserVoice, enhancing their overall experience and satisfaction.
  • Users value the robust features of UserVoice for effectively managing customer feedback and enhancing satisfaction.
Cons
  • Users find a lack of features in UserVoice, especially regarding integration, reporting, and customization options.
  • Users find the complex usability of UserVoice challenging, requiring significant understanding to effectively gather feedback.
  • Users find UserVoice to be expensive, particularly for smaller organizations facing high costs without significant discounts.
  • Users are frustrated with duplicate feedback issues in UserVoice that distort insights and hinder effective idea tracking.
  • Users find the learning curve steep for new users due to the system's complexity and required understanding.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

Kapiche

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Kapiche?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapiche?

  • Seller: Kapiche
  • Year Founded: 2016
  • HQ Location: Fortitude Valley, QLD
  • Twitter: @kapicheofficial
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 48% Medium, 40% Large

What Do G2 Reviewers Say About Kapiche?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable dashboard of Kapiche, enabling efficient analysis and deeper customer insights effortlessly.
  • Users commend Kapiche for its ease of use, streamlining text analysis and facilitating insightful reporting effortlessly.
  • Users value Kapiche for its powerful insights generation, simplifying analysis and enhancing understanding of customer feedback effortlessly.
  • Users value the automation features of Kapiche, which streamline analysis and provide deeper insights effortlessly.
  • Users value the effective categorization capabilities of Kapiche, simplifying analysis and enhancing understanding of customer insights.
Cons
  • Users find the accuracy issues with data labels in Kapiche's widget hinder readability and require extra workarounds.
  • Users often face connection issues when integrating data with Kapiche's platform, impacting usability and experience.
  • Users find the data label overlap problematic in the quadrant map widget, hindering its usability and readability.
  • Users find the export limitations of Kapiche frustrating, as data overlap necessitates external solutions for reporting.
  • Users find the insufficient information due to overlapping data labels, requiring manual downloads for clearer reports.

What Are Recent G2 Reviews of Kapiche?

What Are G2 Users Discussing About Kapiche?

Gryphon

Gryphon’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Compliance/Legal, Marketing/Sales, Collections, and Servicing as well as regulated industries including Financial Services, Insurance, Healthcare, Communications, and Retail. By optimizing reach and enabling real-time auditing, Gryphon increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai.

Average Rating: 4.2/5.0

Total Reviews: 405

How Do G2 Users Rate Gryphon?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Gryphon?

  • Seller: Gryphon AI
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Boston, MA
  • Twitter: @Gryphon_ONE
    4,059 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    131 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Agent, Sales Representative
  • Top Industries: Security and Investigations, Financial Services
  • Company Size: 78% Large, 12% Medium

What Do G2 Reviewers Say About Gryphon?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the peace of mind provided by Gryphon ONE, ensuring safety during curfews and holiday restrictions.
  • Users appreciate the ease of use of Gryphon ONE, finding it straightforward and user-friendly for various tasks.
  • Users find the user-friendly interface of Gryphon ONE enhances their experience, making tasks straightforward and efficient.
  • Users value the accuracy of Gryphon ONE for ensuring compliance and effective management of outgoing calls.
  • Users value the simple and reliable compliance management of Gryphon ONE, enhancing confidence and efficiency in operations.
Cons
  • Users report call issues with Gryphon ONE, including limitations with speakerphone and clunky call report functionalities.
  • Users find that complex customization slows down implementation and budgeting, causing some frustration during use.
  • Users experience dialer issues with no speaker phone option and lack of comprehensive training for optimal use.
  • Users report a difficult setup process, highlighting challenges with implementation and lack of adequate training and support.
  • Users note the expensive pricing of Gryphon ONE, which can burden budgets with unexpected costs and add-ons.

What Are Recent G2 Reviews of Gryphon?

What Are G2 Users Discussing About Gryphon?

Clootrack

Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.

Average Rating: 4.6/5.0

Total Reviews: 38

How Do G2 Users Rate Clootrack?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Clootrack?

  • Seller: Clootrack
  • Year Founded: 2017
  • HQ Location: Claymont, Delaware
  • Twitter: @clootrack
    1,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Management Consulting
  • Company Size: 50% Large, 30% Small

What Do G2 Reviewers Say About Clootrack?

AI-generated summary from verified user reviews

Pros
  • Users benefit from Clootrack's advanced analytics, enabling insightful, objective, and efficient understanding of customer sentiment and trends.
  • Users value the flexibility and comprehensive analytics of Clootrack for enhanced data insights and customer sentiment analysis.
  • Users commend Clootrack for its efficiency, noting its effective decision-making support and quality insights.
  • Users find the supportive team at Clootrack eager to assist and provide valuable insights effectively.
  • Users commend the flexible insights analysis of Clootrack, enabling comprehensive data synthesis and enhanced decision-making.
Cons
  • Users find dashboard readability issues due to excessive detail, complicating use especially under tight deadlines.
  • Users experience delay issues in processing and dashboard updates, risking missed opportunities for timely interventions.
  • Users note that some visualization dashboards lack clarity, suggesting room for improvement in customization and data export.
  • Users note the need for better AI accuracy in insights and analysis to enhance their experience with Clootrack.
  • Users note AI limitations in Clootrack, suggesting improvements in insight generation and data export capabilities.

What Are Recent G2 Reviews of Clootrack?

What Are G2 Users Discussing About Clootrack?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated