MasterControl Quality Management System
MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is trusted by more than 1,300 pharmaceutical, biotech, and medical device companies. Qx is an electronic quality management system (eQMS) purpose-built for regulated manufacturers that must comply with FDA 21 CFR Part 11, EU GMP Annex 11, ISO 13485, GxP, and other global quality requirements, including EMA, MHRA, Health Canada, TGA, and PMDA jurisdictions. Qx connects document control, change control, training, quality event management (including CAPA), audits, and risk in a single closed-loop system, so information moves automatically between processes instead of through manual handoffs. When a document changes, training assignments trigger automatically. When a quality event opens, related CAPAs launch with context already populated. Every action generates an immutable, audit-ready record — so instead of assembling evidence before an inspection, teams retrieve it in seconds. Qx's patented Validation Excellence Tool (VxT) and Validation on Demand (VoD) reduce computer system validation from a months-long project to a process measured in minutes, aligned with FDA Computer Software Assurance (CSA) guidance — more than 90% of VxT customers perform no additional formal testing. Compliant, purpose-built AI tools accelerate document review, exam creation, and quality event summarization while keeping humans in control. Used by pharmaceutical, biotech, and medical device manufacturers across North America, Europe, Asia-Pacific, and other global regulated markets, Qx scales from single-site startups to global, multi-site enterprises on one validated platform — no re-platforming required as organizations grow. Natively connected to MasterControl Manufacturing Excellence (Mx) and Asset Excellence (Ax), Qx extends quality directly to the shop floor and into asset management, creating one source of truth across the entire regulated operation.
Average Rating: 4.3/5.0
Total Reviews: 526
How Do G2 Users Rate MasterControl Quality Management System?
- Ease of Use: 7.8/10 (Category avg: 8.9/10)
- Quality of Support: 8.6/10 (Category avg: 8.3/10)
Who Is the Company Behind MasterControl Quality Management System?
- Seller: MasterControl
- Company Website:
- Year Founded: 1993
- HQ Location: Salt Lake City, UT
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Twitter: @MCMasterControl
6,258 Twitter followers -
LinkedIn® Page: www.linkedin.com
690 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Quality Assurance Specialist, Quality Engineer
- Top Industries: Pharmaceuticals, Medical Devices
- Company Size: 64% Medium, 25% Large
What Do G2 Reviewers Say About MasterControl Quality Management System?
AI-generated summary from verified user reviews
Pros
- Users highlight the user-friendly interface of MasterControl, which simplifies quality management and enhances operational efficiency.
- Users appreciate the centralized document management of MasterControl, enhancing collaboration and streamlining compliance processes.
- Users appreciate the user-friendly training system that integrates seamlessly with other quality management functions.
- Users value the integration and efficiency of MasterControl's document control, enhancing compliance and process management.
- Users value the consistency and ease of use of MasterControl, enhancing efficiency and adaptability for teams.
Cons
- Users find MasterControl's interface not intuitive, as it can be complicated and intimidating for new users.
- Users find a learning curve with MasterControl, requiring time to acclimate and fully utilize the system's features.
- Users find difficult usability in MasterControl's Quality Management System, struggling with report creation and navigation.
- Users find the MasterControl interface not user-friendly, especially for newcomers struggling with its complexity.
- Users find the complex setup of MasterControl can lead to manual updates and training gaps for trainees.
What Are Recent G2 Reviews of MasterControl Quality Management System?
"Robust Quality Management with Stellar Support from customer in the life sciences industry"
Rating: 4.5/5.0 stars
— Karina B.
"Document Management not Just for Life Sciences"
Rating: 4.0/5.0 stars
— Travis B.

