MasterControl Quality Management System
MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is trusted by more than 1,300 pharmaceutical, biotech, and medical device companies. Qx is an electronic quality management system (eQMS) purpose-built for regulated manufacturers that must comply with FDA 21 CFR Part 11, EU GMP Annex 11, ISO 13485, GxP, and other global quality requirements, including EMA, MHRA, Health Canada, TGA, and PMDA jurisdictions. Qx connects document control, change control, training, quality event management (including CAPA), audits, and risk in a single closed-loop system, so information moves automatically between processes instead of through manual handoffs. When a document changes, training assignments trigger automatically. When a quality event opens, related CAPAs launch with context already populated. Every action generates an immutable, audit-ready record — so instead of assembling evidence before an inspection, teams retrieve it in seconds. Qx's patented Validation Excellence Tool (VxT) and Validation on Demand (VoD) reduce computer system validation from a months-long project to a process measured in minutes, aligned with FDA Computer Software Assurance (CSA) guidance — more than 90% of VxT customers perform no additional formal testing. Compliant, purpose-built AI tools accelerate document review, exam creation, and quality event summarization while keeping humans in control. Used by pharmaceutical, biotech, and medical device manufacturers across North America, Europe, Asia-Pacific, and other global regulated markets, Qx scales from single-site startups to global, multi-site enterprises on one validated platform — no re-platforming required as organizations grow. Natively connected to MasterControl Manufacturing Excellence (Mx) and Asset Excellence (Ax), Qx extends quality directly to the shop floor and into asset management, creating one source of truth across the entire regulated operation.
Average Rating: 4.3/5.0
Total Reviews: 540
How Do G2 Users Rate MasterControl Quality Management System?
- Ease of Use: 7.8/10 (Category avg: 8.9/10)
- Quality of Support: 8.6/10 (Category avg: 8.3/10)
Who Is the Company Behind MasterControl Quality Management System?
- Seller: MasterControl
- Company Website:
- Year Founded: 1993
- HQ Location: Salt Lake City, UT
-
LinkedIn® Page: www.linkedin.com
690 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Quality Assurance Specialist, Quality Engineer
- Top Industries: Pharmaceuticals, Medical Devices
- Company Size: 65% Medium, 25% Large
What Do G2 Reviewers Say About MasterControl Quality Management System?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use in MasterControl, enjoying seamless integration of documents and training modules.
- Users appreciate the seamless integration of document management and training modules, enhancing efficiency and user experience.
- Users value the seamless integration of documents and training in MasterControl, enhancing overall efficiency and reporting.
- Users value the seamless integration of document control and training in MasterControl, enhancing efficiency and user experience.
- Users value the consistency and efficiency of MasterControl's platform, which simplifies document management and enhances operations.
Cons
- Users experience a challenging learning curve due to inconsistent module functionality and limited customization options.
- Users find the interface layout not intuitive, complicating navigation and making it hard to locate information easily.
- Users struggle with the difficult usability of MasterControl, finding navigation and ease of use challenging.
- Users face complex setup issues with MasterControl, particularly regarding workflow assignment and process duplication.
- Users find the interface not user-friendly, struggling with navigation and a confusing layout that complicates task completion.
What Are Recent G2 Reviews of MasterControl Quality Management System?
"All QMS Docs in One Place—Easier Audits, Approvals, and Training Tracking"
Rating: 4.0/5.0 stars
— Lillian G.
"Robust Quality Management with Stellar Support from customer in the life sciences industry"
Rating: 4.5/5.0 stars
— Karina B.

