TrialKit Reviews & Product Details

TrialKit is an advanced eClinical platform designed to simplify and streamline data collection and study management in clinical research. This comprehensive solution caters to the needs of sponsors, Contract Research Organizations (CROs), and clinical sites by providing a suite of tools that includes electronic data capture (EDC), electronic patient-reported outcomes (ePRO), electronic clinical outcome assessments (eCOA), eConsent, medical coding, AI reporting, and more. With its web-based interface and a native mobile app, TrialKit allows users to securely collect, manage, and analyze study data from virtually anywhere, enhancing the flexibility and accessibility of clinical research. Targeted at clinical researchers and organizations conducting studies of varying sizes and complexities, TrialKit is particularly beneficial for those looking to expedite their research processes without sacrificing compliance or data integrity. The platform’s intuitive drag-and-drop form builder enables users to create and deploy regulatory-compliant studies quickly, eliminating the need for extensive programming knowledge. This feature has made TrialKit a preferred choice for over 9,000 studies across diverse therapeutic areas, showcasing its adaptability and user-friendly design. One of the standout features of TrialKit is its innovative TrialKit AI, which was recognized with the 2024 SCDM Innovation Award for Health Technology Solutions. This AI-powered component enhances data analysis and decision-making by providing actionable insights, allowing researchers to make informed choices based on real-time data. This capability not only improves the quality of research outcomes but also supports the efficient management of clinical trials, ensuring that teams can focus on critical tasks rather than getting bogged down by data management challenges. TrialKit’s emphasis on seamless workflows and improved efficiency translates into significant cost savings for organizations involved in clinical research. By centralizing data collection and management processes, the platform minimizes the need for multiple disparate systems, reducing overhead and streamlining operations. As the landscape of clinical research continues to evolve, TrialKit stands out as a robust solution that addresses the complexities of modern studies while fostering innovation and collaboration among research teams.

Seller

Crucial Data Solutions

Languages Supported

Czech, German, Greek, English, French, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian, Chinese (Simplified)

Product Description

Designed as an end-to-end, cloud-based solution, TrialKit applies the latest in technology to enable interchangeable use of browser-based and mobile app platforms—reflecting all changes from all sources in the database in real-time.

Overview by

Carley Nolan

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

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TrialKit Media

TrialKit Demo - Web-based and native app interfaces

Automatic cross-functionality exists between the native mobile app and web-based platforms for designers, data managers, clinicians, and patients.

Quickly and accurately randomize patients.

TrialKit Demo - Clinical endpoint adjudication

Gain efficiency in the adjudication process by accessing tasks anywhere, at any time.

Directly upload photo, video, and audio into eCRFs with ease.

Bring your studies into the future with AI-powered speed and efficiency for data analysis and reporting.

Access, interact with, and even adjudicate clinical trial imaging from the same platform where you manage all other study data.

TrialKit Reviews (25)

G2 reviews are authentic and verified.

Here's how.

Roberta H.

Chief Executive Officer

Small-Business (50 or fewer emp.)

11/17/2025

"Effortless Data Management and Outstanding Support"

4/5

What do you like best about TrialKit?

TrialKit is very easy to use, for both entering and monitoring data. The clinical coordinators like it for its ease of use. I also appreciate the customer support I get to troubleshoot and to walk me through the database when I can't figure out the steps on my own. Paul is a great resource. He's always prompt, knowledgeable and friendly. I use TrialKit almost everyday to keep an eye on data entry and to monitor. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

It can be frustrating to go through multiple steps to validate changes to the versions. I also would have like to have the ability to easily enter screen failures when I subscribed to TrialKit. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you so much for sharing your experience, Roberta. We’re grateful to hear that TrialKit has made your daily data entry and monitoring work easier, and it’s wonderful to know your clinical coordinators are finding it intuitive as well. We’ll also make sure Paul sees your note; he’ll be glad to know his support has been helpful.

We appreciate your feedback on version validation steps and screen failure entry. Input like this helps us understand where additional refinements can make a meaningful difference for users.

Thank you again for taking the time to leave a review and for being part of the TrialKit community!

Your Partners in Research,

The CDS Team

Grace C.

Founder/CEO, Principal Software Engineer

Small-Business (50 or fewer emp.)

7/21/2025

"No SLA, Accountability: Rolling out Validated Features that are not FDA Compliant"

0.5/5

What do you like best about TrialKit?

Really disappointing software and software support. Sometimes we wait more than a week for a response and when FDA trial participants are not able to save their responses we lose 12-14 in a week at a time and do not recoup those costs. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

No accountability, very buggy software, not accountable for mobile-views of their surveying tools, audio fails during sessions, heavy push for additional mobile app development and delay after delay in fixes.

Very costly, not knowing what features are validated for trials, allowing us to believe that certain features like mobile-view are validated--however, this was not true and more than 50% trial participant failures in this mode requiring us early on to purchase additional development for a mobile app separately because the mobile view was not actually validated. This was not communicated from the get-go and the trial delays and costs are unbelievable.

There are trial costs and damages in the millions in working with Trial Kit and Fuel. No accountability and dangerous practices that should raise issues with any accreditations. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Hi Grace,

We appreciate you taking the time to share this feedback. We're truly sorry to hear about the difficulties you've encountered and understand the impact this may have had on your study.

From your review, it appears you may have been working through an external service provider rather than directly with Crucial Data Solutions. In these cases, we’re often limited in what we can directly support or guarantee—such as validated configurations or SLAs—but that doesn't lessen the seriousness of your concerns.

We’d like to better understand what happened and explore how we might assist. If you're open to it, please contact us at info@crucialdatasolutions.com with the subject line “G2 Review Response” so we can connect you with a member of our leadership team.

Thank you again for raising these points. We are committed to delivering transparency and reliability in all TrialKit implementations.

Art C.

Associate Director of Clinical Operations and Data Management

Small-Business (50 or fewer emp.)

8/6/2025

"Amazing software to work with and build eCRF with lots of flexibility."

5/5

What do you like best about TrialKit?

Easy to use and to make changes on the fly as you build a form. Sometimes changes are needed on the fly to a form and the system allows that flexibility without delays to timelines.

Full control of the build, implementation and easy to integrate ideas into the build.

The customer service is amazing, always ready to assist when i have issues with conditional actions or have general questions and extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

Nothing at the moment, the vendor is open to new ideas and suggestions to make the system better. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you so much for the thoughtful review, Art! We're thrilled to hear that TrialKit's flexibility and ease of use are supporting your work and timelines so effectively. It’s great to know that features like on-the-fly form edits and full control over the build are making a real impact.

We’re also grateful for your kind words about our support team. Knowing that you feel heard and supported is exactly what we aim for.

Thanks again for being part of the TrialKit community!

Your Partners in Research,

The CDS Team

Jack C.

Software Engineer

Small-Business (50 or fewer emp.)

8/8/2025

"Great experience with Trialkit"

5/5

What do you like best about TrialKit?

A lot of customization that allowed us to design the study to our specification. The Trialkit team was great at helping and always listens to the customers to their needs and providing a lot of support. With Trialkit team support and how easy it is to use of the platform it was easy to implement the design. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

I think the area that can be better about Trialkit is the documentation. Because there are a lot of customization it sometimes can get confusing where the setting is located or what the setting is doing specifically. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you, Jack, for sharing your experience with TrialKit. We’re so glad to hear that the platform’s customization options and our team’s support have helped you design your study to meet your exact specifications. It’s rewarding to know the combination of flexibility and ease of use made the implementation process smoother for you.

We also appreciate your feedback on documentation; it’s valuable insight that we’ll keep in mind as we continue improving resources for our users.

Thanks again for taking the time to leave a thoughtful review and for trusting us with your clinical data needs.

Your Partners in Research,

The CDS Team

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

1/17/2025

"Excellent platform and exceptional customer support!"

5/5

What do you like best about TrialKit?

TrialKit meets our research study needs. The user interface is great, enabling users to work around the platform easily. Their comprehensive knowledge base comes with AI that can answer your questions directly. Customer support is exceptional! We never had a question that went unanswered, and they also extend 1:1 consultation calls to help you with almost anything. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

There is nothing our team dislikes about TrialKit, but we do wish there were other features that they could support, such as an easier way to design the homepage, more flexibility with the dashboard & homepage reports, and more advanced conditional actions. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you so much for taking the time to share your positive experience with TrialKit! We're thrilled to hear that our platform meets your research study needs and that our user interface and customer support have exceeded your expectations. It's great to know that our AI-driven knowledge base and 1:1 consultations have been valuable resources for you.

We also appreciate your feedback regarding features like homepage design, dashboard flexibility, and advanced conditional actions. Suggestions like yours are essential to helping us improve, and we’ll be sure to share this with our product development team.

Thank you again for your thoughtful review and for trusting TrialKit to support your research. If there’s anything else we can do to assist or enhance your experience, please don’t hesitate to reach out!

Your Partners in Research,

The CDS Team

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

7/30/2025

"Clinical data Manager"

5/5

What do you like best about TrialKit?

The App, form builder , conditional actions , autovalidation, field properties, etc... Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

huge data takes time to load , reporting the documents can be made more better Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you so much for taking the time to share your feedback. We're glad to hear you're finding value in the app, form builder, conditional actions, and other features within TrialKit.

We also appreciate your note about large data loads and reporting; this kind of input is incredibly helpful as we continue improving the platform.

Thanks again for being a TrialKit user and for contributing to the community with your review!

Your Partners in Research,

The CDS Team

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

12/15/2024

"Excellent team and easy to use EDC platform"

4.5/5

What do you like best about TrialKit?

The team at TrialKit are incredible - always willing to help with set up and support and friendly as well!

The system is easy to use when building your own forms, allowing an independent approach if preferred. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

It's a great platform. Over the years, the team have been improving the "look and feel" of the platform, which was sometimes clunky before, but now looks very sleek. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you for taking the time to share your experience with TrialKit! We’re thrilled to hear that our team’s support and the platform’s ease of use have been valuable to you. Your feedback on the system’s improvements means a lot, and we’re committed to continuing to enhance the user experience. If you ever need further assistance or have suggestions, we’re always here to help.

Your Partners in Research,

The CDS Team

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

3/24/2025

"Excellent customer service. First class platform!"

5/5

What do you like best about TrialKit?

Ease of use. Customer support. User interface is excellent. Training was thorough Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

A few things are not intuitive in building the database. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you so much for your thoughtful review! We're thrilled to hear that you're finding TrialKit easy to use and that our customer support and training have made a positive impact. We appreciate your feedback on database building and are continuously working to make every part of the platform even more intuitive. We're proud to support teams like yours with cost-effective, compliant solutions.

Your Partners in Research,

The CDS Team

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

12/16/2024

"Medical Device Start-up Experience with TrialKit"

4.5/5

What do you like best about TrialKit?

The team at Crucial Data Solutions had great customer service. They were promptly and consistently available to provide direct support during our build and throughout the study. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

I used TrialKit before TrialKit AI became available. At the time, some of the reporting functionality was cumbersome, making it more difficult to capture key performance metrics for our trial. I look forward to trying the AI tools as we plan for our next study. Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Thank you for your thoughtful review and for sharing your experience with TrialKit! We're thrilled to hear that our team’s customer support was a highlight during your study build and execution. We appreciate your feedback on the reporting functionality before the introduction of TrialKit AI, and we’re excited for you to try the enhanced AI tools in your next study. Your insights help us continue to improve and deliver solutions that meet your needs. Thank you for recommending us to your colleagues—we truly value your support!

Your Partners in Research,

The CDS Team

Lamia B.

Clinical Data Manager

Mid-Market (51-1000 emp.)

3/22/2024

"The best EDC system for prospective and retrospective studies"

5/5

What do you like best about TrialKit?

Trialkit has given me the flexibility to manage multiple types of studies across all phases of devellopement .Creating eCRFs , ePROs , ClinRos was a breeze and time saving. Whatever building studies for manual data entry or data upload be sure that Crucial team will give you all the resources to facilitate the navigation of the platform and help you achieve short and long term goals for all your studies.

Its also the only EDC that is available through the web and mobille app. TrialKit supports patient-centric remotely as well as site based clinical trials.

Building studies and registries in days ,not weeks and has not only the flexibilty to meet your needs but also making sure that you are supported all the way from start to finish. TrialKit has also a robust reporting and analytics to run your studies yourself, no need to get a second vendor to make sure your patients get paid in a timely fashion as they have an integrated payment manager. TrialKit has also an extensive library with already built forms (eCRFs) that you could custom based on your study need.

I would highly recomend the platform to any pharmaceutical &biotech , Medical Device&Diagnostics and CROs industries as well as Academic Institutions and non profit Organizations. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

I did not dislike anything about TrialKit . Review collected by and hosted on G2.com.

Response from Carley Nolan of TrialKit

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Hi Lamia,

Thank you so much for sharing this feedback about your use of TrialKit. We're thrilled the platform was such a good fit for your prospective and retrospective studies and that you felt supported throughout the process.

Your Partners in Research,

The CDS Team