Insight Assurance Reviews & Provider Details

This was our fourth SOC 2 audit but our first with Insight Assurance, and the communication was the standout. Our main contact kept us updated on the timeline regularly, and the shared Slack channel meant we could get quick answers without waiting on email. They also stayed responsive throughout the year for ad-hoc questions outside the audit window. The team worked primarily within Vanta rather than asking us to duplicate evidence elsewhere, and their SOC 2 system description template saved us a lot of drafting time. Review collected by and hosted on G2.com.

Nothing major. Slack worked well for general communication, but custom evidence requests also came through there rather than into Vanta, and we had to ask a few times for them to be logged in the platform. Vanta is where we assign requests to team members and keep the record for future audits, so having everything tracked there matters to us. Minor point in the context of an otherwise well run audit. Review collected by and hosted on G2.com.

What I appreciate most is how smooth and pragmatic they have been to work with throughout the entire process. The audits have been well structured, the communication has been clear, and the overall experience has felt professional without being overly rigid or bureaucratic. They understand that ISO work is naturally formal, but they still manage to make the process feel constructive and useful. Review collected by and hosted on G2.com.

There is very little to dislike. As with any ISO-related audit process, some parts can naturally feel a bit formal and documentation-heavy, but that is more due to the nature of ISO standards than Insight Assurance themselves. Overall, they have handled the process in a smooth, structured and pragmatic way. Review collected by and hosted on G2.com.

Certification Journey Made Easy

The SOC 2 Type 2 audit process was executed with clear structure and guidance. We were provided comprehensive timeline and the Auditor accommodated all our time zone meeting requests with ease.

Clear Communication and Support: Insight Assurance provided excellent project management, including timely debriefs and findings, and follow-up items. They provided quick communication and support for questions regarding audit requirements, such as clarifying acceptable evidence formats.

Expert and Professional Auditors: The auditors were consistently professional, responsive, and thorough, which contributed significantly to a smooth and efficient audit. The audit identified control gaps and exceptions, which allowed us to successfully remediate all findings without any major issues. Our main Auditor was chosen for us as her time zone worked well across our many time zones to remain accessible for follow-ups. Review collected by and hosted on G2.com.

Nothing - seriously nothing. Top notch operation. Review collected by and hosted on G2.com.

I love that Insight Assurance provides a much more personalized experience. The team is very friendly, and they use our preferred communication channels. It’s extremely helpful that they operate from multiple time zones, which is great for a company like ours operating in both the US and Europe. I appreciate their high level of care, clear timelines, and constant follow-up, especially Mollie's helpfulness in our compliance journey. Mollie has been able to escalate issues in a timely manner, handling inquiries ranging from audit-specific issues to technical, operational, and financial questions. Their expertise in multiple frameworks lets us centralize audits and penetration testing into one organization. We've been extremely happy with how Insight Assurance has been working and are looking forward to beginning our ISO27001 journey with them soon. Review collected by and hosted on G2.com.

Nothing at all Review collected by and hosted on G2.com.

I really appreciate Insight Assurance's ability to walk us through the audit process for SOC 2 Type 1 and Type 2 certifications, providing a structured program that helped us understand and meet their assessment requirements. Their communication is top-notch; they are very good communicators, following through on everything they say they’re going to do and meeting agreed timelines. Additionally, the client success team was invaluable, acting as a liaison to ensure we got everything done in a timely and complete fashion. They were extremely communicative, replying quickly to all our questions and helping us provide the necessary information for the reports. Review collected by and hosted on G2.com.

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Insight Assurance's entire team worked hard and diligently to help us hit our deadline, and they delivered early. They were consistently quick to respond throughout the engagement, and rather than making us adapt to a separate portal, they met us where we work, communicating and collaborating with us directly in Slack. That made evidence tracking and back-and-forth far easier on our side. Mollie, our Customer Success Lead, was proactive and kept us well informed at every stage. Sujal, our Staff Auditor, was extremely helpful, thorough, and responsive throughout testing. Review collected by and hosted on G2.com.

Nothing significant stands out. If anything, we'd only suggest keeping the same responsiveness and Slack-based communication style going into the Type 2 phase. Review collected by and hosted on G2.com.

I appreciate Insight Assurance for their collaborative audit partnership and their competitive pricing. Their familiarity with Vanta made our audit process very smooth. The auditor reviewed all evidence in Vanta before the audit and flagged anything needed, which was super helpful. They easily added new custom evidence requests during the audit, making the process efficient. Their structured and pragmatic approach, aligning ISO 27001 controls into a real-time approach, along with clear reporting and adherence to defined timelines, really stands out to me. I also love their focus on customer service and their great Slack channels for communication. Their reports are insightful, and they have a deep understanding of our product and environment, which is valuable for future audits. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

The auditors come well prepared and are easy to work with throughout the process - professional, but not adversarial. They make a genuine effort to get things right the first time, which shows in the strength of the final audit report. That combination of preparation and a collaborative working style makes both the initial certification and the surveillance audit go smoothly. Review collected by and hosted on G2.com.

I don't have a significant negative experience so far to note here - the one minor point was a small delay in receiving the draft surveillance audit report. Review collected by and hosted on G2.com.

The team at Insight Assurance, particularly our auditor Camille, was a pleasure to work with. They were consistently communicative, responsive, and quick to turn things around - always sticking to deadlines which made a real difference when managing a busy audit period. They provided clear guidance on evidence requirements and made what can be a complex and stressful process feel very manageable for our small team. Review collected by and hosted on G2.com.

Nothing significant to flag. Like any audit process there are a lot of moving parts, but the team was always available to help work through them. Review collected by and hosted on G2.com.

I really appreciate that Insight Assurance is very communicative. They're always on top of the process and regularly chat in a Slack channel they've set up between our two companies. They always get back to us and have a clear sense of the timeline, including knowing what's waiting on them and what's waiting on us. It's always very straightforward knowing where we are in the process. The whole experience is very reliable, and they use the tools we prefer as part of the audit, which makes it straightforward to manage things from my end. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.