Our experience with TrialKit has been outstanding. The entire team has been incredibly helpful, responsive, and supportive throughout the process. Whenever we have a question or need assistance, they respond quickly and are genuinely happy to help. It is rare to work with a company that combines a great product with such a strong commitment to its customers.

Floyd, in particular, has had a tremendous impact on our clinical development program. His expertise and guidance helped us reduce our development time by approximately 95% while reducing our costs by roughly 90%. For a small biotechnology company, those efficiencies are transformative.

We have also been very impressed with TrialKit AI. Integrating AI directly into the platform adds another level of efficiency and makes an already powerful and flexible clinical trial platform even more useful.

What stands out most about TrialKit, however, is the people behind it. They feel like a partner in our clinical development rather than simply a software provider. I would highly recommend TrialKit to anyone looking for a capable, responsive, and forward-thinking clinical trial technology partner. Review collected by and hosted on G2.com.

I really do not have any major issues with TrialKit. The platform is straightforward and intuitive to use, and when we have encountered a question or needed help with something, the team has been extremely responsive. Any minor challenges we have experienced have been addressed quickly, so there has not been anything significant that I would consider a drawback. Review collected by and hosted on G2.com.

TrialKit offers many features compared to other solutions. It covers a wide range of clinical trial needs and supports building more complex trial structures when required. Additionally, the knowledge base is verycomprehensive, and access to an EDI AI also makes it easier to quickly find the information you need. In addition, it is worth highlithing the excellent support provided by the team. Review collected by and hosted on G2.com.

The software is quite complex when it comes to designing a clinical trial structure. It has a relatively steep learning curve because there are many factors that need to be taken into account. The ability to configure many aspects of the study is definitely an advantage, but it also means it takes a significant amount of time to become familiar with the system in detail. In my experience, most of its functionality is best learned through hands-on use in a production environment. Review collected by and hosted on G2.com.

I liked TrialKit's participant-facing app. I liked the onboarding with TrialKit and our 1:1 time with a trainer as well as independent lessons. Review collected by and hosted on G2.com.

The sales to study development process was unclear to me as a customer. It took a while to feel like we were making headway and there were delays in our study build. Once the right people were involved, it felt collaborative. Ultimately we decided that our use-case was a little too off-label and that this could be a large barrier to site adoption of the service. Review collected by and hosted on G2.com.

TrialKit is very easy to use, for both entering and monitoring data. The clinical coordinators like it for its ease of use. I also appreciate the customer support I get to troubleshoot and to walk me through the database when I can't figure out the steps on my own. Paul is a great resource. He's always prompt, knowledgeable and friendly. I use TrialKit almost everyday to keep an eye on data entry and to monitor. Review collected by and hosted on G2.com.

It can be frustrating to go through multiple steps to validate changes to the versions. I also would have like to have the ability to easily enter screen failures when I subscribed to TrialKit. Review collected by and hosted on G2.com.

Really disappointing software and software support. Sometimes we wait more than a week for a response and when FDA trial participants are not able to save their responses we lose 12-14 in a week at a time and do not recoup those costs. Review collected by and hosted on G2.com.

No accountability, very buggy software, not accountable for mobile-views of their surveying tools, audio fails during sessions, heavy push for additional mobile app development and delay after delay in fixes. Very costly, not knowing what features are validated for trials, allowing us to believe that certain features like mobile-view are validated--however, this was not true and more than 50% trial participant failures in this mode requiring us early on to purchase additional development for a mobile app separately because the mobile view was not actually validated. This was not communicated from the get-go and the trial delays and costs are unbelievable. There are trial costs and damages in the millions in working with Trial Kit and Fuel. No accountability and dangerous practices that should raise issues with any accreditations. Review collected by and hosted on G2.com.

Easy to use and to make changes on the fly as you build a form. Sometimes changes are needed on the fly to a form and the system allows that flexibility without delays to timelines.

Full control of the build, implementation and easy to integrate ideas into the build.

The customer service is amazing, always ready to assist when I have issues with conditional actions or have general questions and extremely responsive. Review collected by and hosted on G2.com.

Nothing at the moment, the vendor is open to new ideas and suggestions to make the system better. Review collected by and hosted on G2.com.

A lot of customization that allowed us to design the study to our specification. The Trialkit team was great at helping and always listens to the customers to their needs and providing a lot of support. With Trialkit team support and how easy it is to use of the platform it was easy to implement the design. Review collected by and hosted on G2.com.

I think the area that can be better about Trialkit is the documentation. Because there are a lot of customization it sometimes can get confusing where the setting is located or what the setting is doing specifically. Review collected by and hosted on G2.com.

TrialKit meets our research study needs. The user interface is great, enabling users to work around the platform easily. Their comprehensive knowledge base comes with AI that can answer your questions directly. Customer support is exceptional! We never had a question that went unanswered, and they also extend 1:1 consultation calls to help you with almost anything. Review collected by and hosted on G2.com.

There is nothing our team dislikes about TrialKit, but we do wish there were other features that they could support, such as an easier way to design the homepage, more flexibility with the dashboard & homepage reports, and more advanced conditional actions. Review collected by and hosted on G2.com.

The App, form builder, conditional actions, autovalidation, field properties, etc... Review collected by and hosted on G2.com.

huge data takes time to load, reporting the documents can be made more better Review collected by and hosted on G2.com.

The team at TrialKit are incredible - always willing to help with set up and support and friendly as well!

The system is easy to use when building your own forms, allowing an independent approach if preferred. Review collected by and hosted on G2.com.

It's a great platform. Over the years, the team have been improving the "look and feel" of the platform, which was sometimes clunky before, but now looks very sleek. Review collected by and hosted on G2.com.