# Top Free Digital Customer Service Platforms - Page 4

## How Many Digital Customer Service Platforms Products Does G2 Track?

**Total Products under this Category:** 124

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Fullview (+0.79%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Digital Customer Service Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,900+ Authentic Reviews
- 124+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Customer Service Platforms
 ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk)

**Sponsored**

### Copper

Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-08-02T07%3A29%3A26Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=6027&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=6027&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%2Ffree%3Fpage%3D4&secure%5Btoken%5D=07cd94063286ad48d8574827678192355b014a1111d2cb644bdd9a056b15cdca&secure%5Burl%5D=https%3A%2F%2Fwww.copper.com%2Fsignup%3Futm_source%3DG2%26utm_medium%3Dreviewwebsites%26utm_campaign%3Dclicks&secure%5Burl_type%5D=free_trial)

### [Fullview](https://www.g2.com/products/fullview/reviews)

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind Fullview?

- **Seller:** [Fullview](https://www.g2.com/sellers/fullview)
- **Year Founded:** 2021
- **HQ Location:** Copenhagen, DK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710eeb3b03a94a6a7c0eb82de2faadde56bbf3d7cdbe3c5ea33a3d3b3d9b0443&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F75064861&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Fullview?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customer interaction replays** in Fullview, enhancing their understanding of user engagement.
- Users enjoy the **easy setup** for replays, enhancing their understanding of customer interactions within the application.
- Users value the **session replay feature** for understanding customer interactions within their applications effectively.
- Users love the **ease of setup** for replays, enabling them to track customer interactions effortlessly.

#### What Are Recent G2 Reviews of Fullview?

**["Transforms Support with Seamless User Insights"](https://www.g2.com/survey_responses/fullview-review-13069253)**

**Rating:** 4.5/5.0 stars

_— Issac O._

[Read full review](https://www.g2.com/survey_responses/fullview-review-13069253)

**["Easy to Use and Does Exactly What We Need"](https://www.g2.com/survey_responses/fullview-review-13112821)**

**Rating:** 5.0/5.0 stars

_— Sarah B._

[Read full review](https://www.g2.com/survey_responses/fullview-review-13112821)

### [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews)

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### Who Is the Company Behind next4biz CSM?

- **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz)
- **Year Founded:** 2006
- **HQ Location:** İstanbul, Kadıköy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56721ada226aafb777ac29a531b5b2a08e14f1121e8a2cd8ef01d602f41874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnext4biz%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Large, 47% Medium

#### What Are Recent G2 Reviews of next4biz CSM?

**["Amazing Self Building Experience with Hands on Customer Support!"](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)**

**Rating:** 5.0/5.0 stars

_— berker d._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)

**["customer service management is now much more effective with easily designable processes"](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)**

**Rating:** 5.0/5.0 stars

_— Busra U._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)

#### What Are G2 Users Discussing About next4biz CSM?

- [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Revelation helpdesk](https://www.g2.com/products/revelation-helpdesk/reviews)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

**Average Rating:** 4.6/5.0

**Total Reviews:** 8

#### Who Is the Company Behind Revelation helpdesk?

- **Seller:** [Revelation helpdesk](https://www.g2.com/sellers/revelation-helpdesk)
- **Year Founded:** 2001
- **HQ Location:** Westport, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0edab64af87ecd7fb58abffb76211e94269435b861da1951e0b886e00e551609&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48320815&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Do G2 Reviewers Say About Revelation helpdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook.
- Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly.
- Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook.
- Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience.
- Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly.

##### Cons

- Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options.
- Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk.
- Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support.
- Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial.
- Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively.

#### What Are Recent G2 Reviews of Revelation helpdesk?

**["Increased our first contact resolution ratios."](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)**

**Rating:** 4.5/5.0 stars

_— Ofertare G._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)

**["Revelation Helpdesk Support Review"](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)**

**Rating:** 5.0/5.0 stars

_— Aishwerya N._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)

#### What Are G2 Users Discussing About Revelation helpdesk?

- [What does Revelation Helpdesk do?](https://www.g2.com/discussions/what-does-revelation-helpdesk-do)
- [What is the use of Revelation Helpdesk?](https://www.g2.com/discussions/what-is-the-use-of-revelation-helpdesk)
- [What are the benefits of help desk software?](https://www.g2.com/discussions/what-are-the-benefits-of-help-desk-software)
- [What are the features of help desk software?](https://www.g2.com/discussions/revelation-helpdesk-what-are-the-features-of-help-desk-software)

### [Turf](https://www.g2.com/products/turf/reviews)

Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge bases, roadmap boards, academy/courses, event management, and more. You can easily embed your community environment built on Turf inside your application/website or integrate it with your existing customer support widget (e.g. Intercom), so your users can participate in your community directly from within your app. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### Who Is the Company Behind Turf?

- **Seller:** [Turf](https://www.g2.com/sellers/turf)
- **Year Founded:** 2022
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac47477ad6908191dba6a7adf24ce5dc345b81855dee719f0f965b80d3acebf7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseturf%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Medium

#### What Are Recent G2 Reviews of Turf?

**["Robust Knowledge Management with Stellar Support"](https://www.g2.com/survey_responses/turf-review-12462864)**

**Rating:** 4.5/5.0 stars

_— Nandhini S._

[Read full review](https://www.g2.com/survey_responses/turf-review-12462864)

**["Effective Centralization with Proactive Support"](https://www.g2.com/survey_responses/turf-review-12395250)**

**Rating:** 5.0/5.0 stars

_— Margarita G._

[Read full review](https://www.g2.com/survey_responses/turf-review-12395250)

### [Engageware](https://www.g2.com/products/engageware/reviews)

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

**Average Rating:** 4.4/5.0

**Total Reviews:** 128

#### Who Is the Company Behind Engageware?

- **Seller:** [Engageware](https://www.g2.com/sellers/engageware)
- **Year Founded:** 2000
- **HQ Location:** Tewksbury, MA
- **Twitter:** @engageware  
2,865 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=867b673b94d802a4346e6c2466a75dd26b20073318cce2a5027d60c9f076746f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageware%2F&secure%5Burl_type%5D=linkedin_company_website)  
113 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Consultant
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About Engageware?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Engageware, simplifying appointment scheduling and customer engagement processes.
- Users find Engageware to be **extremely helpful** for seamless appointment scheduling and efficient support through AI tools.
- Users value the **responsive customer support** of Engageware, appreciating their friendly assistance in resolving issues quickly.
- Users praise Engageware for its **exceptional efficiency** in client engagement and time management, enhancing overall productivity.
- Users value the **robust knowledge base** of Engageware, enhancing appointment scheduling and optimizing communication effectively.

##### Cons

- Users find the **high prices** of Engageware challenging, impacting their ability to fully utilize the platform.
- Users struggle with **layout issues** in Engageware, including disorganization, clunky navigation, and poor content access controls.
- Users find the **learning curve steep** with Engageware, making it challenging to adapt and utilize effectively.
- Users find the **configuration complexity** of Engageware challenging, requiring extensive technical support and higher pricing adjustments.
- Users struggle with **integration issues** , finding the lack of functional calendar sync and a modern UI problematic.

#### What Are Recent G2 Reviews of Engageware?

**["Engageware Boosted Conversions with Time-Saving Scheduling"](https://www.g2.com/survey_responses/engageware-review-12713152)**

**Rating:** 4.5/5.0 stars

_— Prosper I._

[Read full review](https://www.g2.com/survey_responses/engageware-review-12713152)

**["Engageware Boosts Engagement between customer and employee"](https://www.g2.com/survey_responses/engageware-review-11852177)**

**Rating:** 4.5/5.0 stars

_— Anshu K._

[Read full review](https://www.g2.com/survey_responses/engageware-review-11852177)

#### What Are G2 Users Discussing About Engageware?

- [What is Engageware used for?](https://www.g2.com/discussions/what-is-engageware-used-for)
- [What does TimeTrade do?](https://www.g2.com/discussions/what-does-timetrade-do)
- [How much does TimeTrade cost?](https://www.g2.com/discussions/how-much-does-timetrade-cost)
- [What is TimeTrade used for?](https://www.g2.com/discussions/what-is-timetrade-used-for)
- [What is TimeTrade?](https://www.g2.com/discussions/what-is-timetrade)

### [HaloCRM](https://www.g2.com/products/halocrm/reviews)

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### Who Is the Company Behind HaloCRM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About HaloCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **hands-on customer support** of HaloCRM, making their onboarding and integration experiences seamless.
- Users appreciate the **ease of use** of HaloCRM, finding its clean UI and integrations helpful for their team.
- Users value the **easy integration** with other tools, streamlining their workflow and enhancing productivity.
- Users appreciate the **easy integration with other tools** in HaloCRM, enhancing their overall productivity and efficiency.
- Users value the **intuitive interface** of HaloCRM, which simplifies navigation and enhances the overall experience.

##### Cons

- Users find the **difficult learning curve** of HaloCRM necessitating multiple training calls for proper understanding.
- Users experienced a **steep learning curve** , requiring multiple training calls to effectively understand HaloCRM.
- Users report a **steep learning curve** with HaloCRM, requiring multiple training sessions to grasp its features.
- Users find that the **technical expertise required** demands additional training sessions to effectively use HaloCRM.

#### What Are Recent G2 Reviews of HaloCRM?

**["Intuitive CRM platform"](https://www.g2.com/survey_responses/halocrm-review-9354498)**

**Rating:** 5.0/5.0 stars

_— Alicia S._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9354498)

**["Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"](https://www.g2.com/survey_responses/halocrm-review-9539241)**

**Rating:** 5.0/5.0 stars

_— Arvind A._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9539241)

### [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews)

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Shared Inbox by Canary?

- **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **Twitter:** @CanaryMailApp  
7,664 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72729545ee0a696be2d5485a4bc7bf9addd6a6241762721ce4574c5e4b00ae5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanary-mail%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 250% Medium, 150% Small

#### What Do G2 Reviewers Say About Shared Inbox by Canary?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Shared Inbox by Canary transformative for team collaboration and email management.
- Users love the **unified inbox feature** of Canary, enhancing teamwork and simplifying email management seamlessly within Gmail.
- Users appreciate the **intuitive collaboration** offered by Canary’s Shared Inbox, enhancing teamwork and simplifying email management.
- Users love the **seamless collaboration** offered by Shared Inbox, enhancing teamwork and streamlining email management effectively.
- Users appreciate the **streamlined communication** in Shared Inbox by Canary, enhancing team collaboration and organization effortlessly.

##### Cons

- Users find it disappointing that Shared Inbox by Canary **lacks essential features** like alerts for unassigned emails and advanced reporting.
- Users feel the **pricing is high** , making it challenging for non-profits and limiting overall accessibility.
- Users find **usage limitations** frustrating, noting issues like the inability to set up double triggers effectively.
- Users find the **chat functionality lacking** due to reliance on Gmail's conversation view and limited notification options.
- Users feel the **pricing is steep** for small teams, making it less accessible compared to other options.

#### What Are Recent G2 Reviews of Shared Inbox by Canary?

**["Shared inbox by Canary for teams using shared inbox beyond Support"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)**

**Rating:** 5.0/5.0 stars

_— Viet T._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)

**["The Game-Changer for Efficient Marketing and Sales Client Communication"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)**

**Rating:** 5.0/5.0 stars

_— Milford E._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)

### [widening](https://www.g2.com/products/widening/reviews)

Widening.io unifies AI-powered customer chats, calls, and campaigns across platforms, with seamless integration for ecommerce and marketing at scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind widening?

- **Seller:** [NERDCOM AIIO](https://www.g2.com/sellers/nerdcom-aiio)
- **Year Founded:** 2024
- **HQ Location:** Newark, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da5fbf12328b50a6e334fb27bd99d7e16222a80f433c0e13e82bae62e2944771&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwideningio%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About widening?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency of automation** in marketing, enhancing segmentation and speeding up communication processes.
- Users appreciate the **outstanding customer support** of Widening, enhancing their overall experience with the tool.
- Users love the **simplicity and clean interface** of Widening, making it a powerful yet easy-to-use tool.
- Users love the **easy setup** of Widening, praising its smooth onboarding and clean user interface.
- Users value the **streamlined efficiency** of the expansion, enhancing mass marketing campaigns and improving audience engagement.

##### Cons

- Users find the expansion **not intuitive** , suggesting improvements in speed and ease for large-scale campaign management.
- Users notice some **slow loading** times that hinder the speed and ease of managing large-scale campaigns.

#### What Are Recent G2 Reviews of widening?

**["Widening.io: Boosting Direct Marketing and ROI via WhatsApp"](https://www.g2.com/survey_responses/widening-review-11896706)**

**Rating:** 5.0/5.0 stars

_— Jose Sebastian S._

[Read full review](https://www.g2.com/survey_responses/widening-review-11896706)

**["Widening helps us make smarter, faster decisions"](https://www.g2.com/survey_responses/widening-review-11877185)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/widening-review-11877185)

### [Callvu](https://www.g2.com/products/callvu/reviews)

Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation with a chatbot or agent isn't enough; the true value lies in completion. Callvu transforms traditional, often fragmented interactions into seamless, mobile-first digital journeys that guide users through complex tasks like identity verification, document signing, and secure payments. From a customer’s perspective, the experience is effortless. When a customer calls or chats about a high-stakes task—such as opening a bank account or filing an insurance claim—Callvu launches a Completion Micro-App. These intuitive interfaces eliminate the friction of traditional forms, using real-time validations and pre-filled data to ensure the user provides the correct information the first time. This significantly reduces abandonment and the "re-work" caused by missing data. Critically, Callvu embeds compliance directly into the execution of the workflow. Instead of relying on manual after-the-fact audits, the platform enforces mandatory gating, disclosure sequencing, and risk-detection rules in real-time. This "deterministic" approach makes non-compliant execution structurally impossible. Every action is recorded in a comprehensive, time-stamped audit trail, satisfying regulatory requirements (like HIPAA, PCI, and GDPR) while building deep trust. By ensuring processes are finished correctly and safely, Callvu allows enterprises to scale AI and digital channels without sacrificing the rigorous standards required in regulated industries.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Callvu?

- **Seller:** [CallVU](https://www.g2.com/sellers/callvu)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89fca944d1823aeb63fd203612831dec24b1c175b993964a26dec48e0e6abd41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallvu-us%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Callvu?

**["CallVu’s Knowledgeable, Innovative Team That Consistently Exceeds Expectations"](https://www.g2.com/survey_responses/callvu-review-12412826)**

**Rating:** 5.0/5.0 stars

_— David C W._

[Read full review](https://www.g2.com/survey_responses/callvu-review-12412826)

### [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews)

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

**Average Rating:** 4.6/5.0

**Total Reviews:** 23

#### Who Is the Company Behind ConnectPath CX?

- **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive)
- **Company Website:** cloudhesive.com
- **Year Founded:** 2014
- **HQ Location:** Fort Lauderdale, Florida
- **Twitter:** @CloudHesive  
6,408 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4a1f76ea7c50707beb0cb892c86b5dd30b6f9d2ae8b91e6e5afe995146ab326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudhesive%2F&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Medium, 21% Small

#### What Do G2 Reviewers Say About ConnectPath CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience.
- Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience.
- Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts.
- Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users.
- Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options.

##### Cons

- Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform.
- Users have noted **usability issues** as new updates often break previously functional features, leading to frustration.

#### What Are Recent G2 Reviews of ConnectPath CX?

**["Contact Centre Configuration Engineer"](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)**

**Rating:** 5.0/5.0 stars

_— Lucky J._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)

**["Fantastic Team"](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)**

**Rating:** 4.0/5.0 stars

_— Shweta K._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)

### [Deskwoot](https://www.g2.com/products/deskwoot/reviews)

Deskwoot is a bootstrapped customer support software company operated by Neltacore LLC. Launched in 2026, it serves startups, DTC brands, and growing support teams across the US, UK, Germany, Switzerland, and beyond. The company is independently funded and ships new features every week. Deskwoot unifies eleven channels in one inbox: live chat, email, WhatsApp, Telegram, SMS, Instagram, Facebook Messenger, Twitter / X, LINE, and a full REST API. Every paid plan includes an AI chatbot that answers from your knowledge base, plus an AI copilot that drafts replies for human agents. Native Shopify and WooCommerce integrations bring order data into the conversation view, alongside automation rules, SLA policies, CSAT surveys, a self-hosted help center, and white-label branding on Enterprise. Deskwoot closes the gap between free chat-only widgets and enterprise help desks that charge $50 to $300 per agent and sell AI as an add-on. Starting at $9 per agent per month with AI bundled (not billed per resolution), it gives lean teams full multi-channel coverage and AI capability without enterprise pricing. Bring-your-own-key mode for OpenAI or Anthropic gives teams zero AI markup and full data control.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Deskwoot?

- **Seller:** [Deskwoot](https://www.g2.com/sellers/deskwoot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Deskwoot?

**["Intercom-Level Features at a Fraction of the Price, Plus Bundled AI"](https://www.g2.com/survey_responses/deskwoot-review-12668687)**

**Rating:** 5.0/5.0 stars

_— Trade R._

[Read full review](https://www.g2.com/survey_responses/deskwoot-review-12668687)

### [Lime CRM](https://www.g2.com/products/lime-crm/reviews)

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

**Average Rating:** 4.3/5.0

**Total Reviews:** 91

#### Who Is the Company Behind Lime CRM?

- **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies)
- **Year Founded:** 1990
- **HQ Location:** Lund, Skane
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
422 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 45% Medium

#### What Do G2 Reviewers Say About Lime CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs.
- Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs.
- Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs.
- Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness.
- Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence.

##### Cons

- Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration.
- Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration.
- Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency.
- Users find the **learning curve challenging** , especially for functions related to security and general usability.
- Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365.

#### What Are Recent G2 Reviews of Lime CRM?

**["Lime - very easy and very searchable"](https://www.g2.com/survey_responses/lime-crm-review-5334133)**

**Rating:** 5.0/5.0 stars

_— Staffan B._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-5334133)

**["A flexible CRM system"](https://www.g2.com/survey_responses/lime-crm-review-8582168)**

**Rating:** 4.0/5.0 stars

_— Peter A._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-8582168)

#### What Are G2 Users Discussing About Lime CRM?

- [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made)
- [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

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- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Digital Customer Service Platforms Themes](/categories/digital-customer-service-platforms/themes)