As a sales and marketing executive at a small business in the Sales And Marketing vertical, Shared Inbox by Canary has totally changed the way we handle our customer interactions. The platform’s capability to bring emails, SMS text, and other messaging channels all into a single dashboard saves my team countless hours every week. The tagging and shared inbox features are invaluable – we’re able to seamlessly assign conversations to our sales and support teams, add internal notes, and have visibility to client history without going back and forth between other tools. And the analytics dashboard allows us to track engagement trends, which is key to refining our outreach strategies. Review collected by and hosted on G2.com.

Though the tool is hearty, team members not similar to traditional email clients, may cause a slight learning curve. “I had a couple of friends who initially had trouble with the labeling system, but with onboarding support from Canary, we were able to address it immediately. Once in a while, we’ve seen slight hiccups syncing with older threads of emails, but these are infrequent and usually right themselves after a refresh. Review collected by and hosted on G2.com.