ConnectPath CX Reviews & Product Details

One of the standout features I really like about ConnectPath CX is the clean and modern interface especially the dashboard view. Overall, the improved analytics and customization options offer greater flexibility for both admins and customers. Review collected by and hosted on G2.com.

Additionally, while the platform is feature-rich, it can take some time for agents to fully adapt — so more tailored training or onboarding resources would be beneficial. Review collected by and hosted on G2.com.

One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, and that makes a big difference during busy shifts. Review collected by and hosted on G2.com.

One thing that made me like ConnectPath CX a bit less is that with almost every new release, something that was already working tends to break. Review collected by and hosted on G2.com.

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work! Review collected by and hosted on G2.com.

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics. Review collected by and hosted on G2.com.

Visual Dashboard, great for watching teams progress at a glance. Review collected by and hosted on G2.com.

Sometimes the reports aren't always in sync with Amazon Reports. Review collected by and hosted on G2.com.

Easy to read for our agents, I like how you can categorize them. Review collected by and hosted on G2.com.

System issues, It will disconnect from calls or will not load properly. Review collected by and hosted on G2.com.

ConnectPath is so easy to navigate that's why I like it Review collected by and hosted on G2.com.

maybe because of pc specs, it is so slow to load Review collected by and hosted on G2.com.

-Easy to make calls

- Tracks inbound and outbound calls

- Good internal team chat interface Review collected by and hosted on G2.com.

- Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups for everyone.

- The homepage is not relevant to a customer service person.

- The reporting tab is not relevant or useful. Review collected by and hosted on G2.com.

It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses. Review collected by and hosted on G2.com.

It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability. Review collected by and hosted on G2.com.

easy to use, easy to understand, helpful for work Review collected by and hosted on G2.com.

I have not had any issues, I cannot say I dislike anything about it Review collected by and hosted on G2.com.

It's very easy to log into. I haven't had any issues logging in to this site. Review collected by and hosted on G2.com.

I haven't found anything that I dislike about ConnectPath CX yet. Review collected by and hosted on G2.com.