Turf Reviews & Product Details

Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge bases, roadmap boards, academy/courses, event management, and more. You can easily embed your community environment built on Turf inside your application/website or integrate it with your existing customer support widget (e.g. Intercom), so your users can participate in your community directly from within your app. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

Seller

Turf

Discussions

Turf Community

Languages Supported

English

Overview by

Olivier van den Hoogen (Co-Founder Bubbles.)

Pricing

Pricing provided by Turf.

Business

Contact Us

Per Year

Enterprise

Contact Us

Per Year

View More Pricing Information

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Turf Media

Easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions.

Create and host text-based articles, video resources, and more. Categorize them by topic, feature or product, and highlight your most popular resources.

Turf Demo - Customer Feedback & Ideation

Let customers submit feedback, feature requests, report bugs, and vote on roadmap items. Communicate product releases, display your roadmap, and more.

Build and host full step-by-step video courses and let users see their progress, take individual lessons, review their progress, and more.

Schedule, announce, and display upcoming events, allow users to RSVP, view the number of RSVPs, and view which users are attending your scheduled event.

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NS

Nandhini S.

Business Analyst

Computer Software

Small-Business (50 or fewer emp.)

3/11/2026

"Robust Knowledge Management with Stellar Support"

4.5/5

What do you like best about Turf?

Turf is easy to use with a feature-rich UI and is backed by an amazing team working tirelessly in the background. Any glitches or issues are actively triaged and resolved by the team. The initial setup was smooth, and Tim from Turf provided excellent support throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Turf?

There have been issues with course content management in the past, but the team at Turf has been very hands-on in resolving and fixing them as they come. Review collected by and hosted on G2.com.

MG

Margarita G.

VP of the Creative Sector

Mid-Market (51-1000 emp.)

2/23/2026

"Effective Centralization with Proactive Support"

5/5

What do you like best about Turf?

We have really liked that Turf is specialized in software communities and that it has the capacity to grow with us. We also appreciate its openness to co-creation. Review collected by and hosted on G2.com.

What do you dislike about Turf?

I have encountered some features or processes that are not fully developed, but they have always had a very proactive attitude towards improvement. Review collected by and hosted on G2.com.

What problems is Turf solving and how is that benefiting you?

With Turf, we centralize programs, processes, and conversations, reducing the operational burden. Professionalize the management of B2C partners, it allows us to measure the real impact, and organize our previously scattered conversations on social networks, helping us amplify the product's voice. Review collected by and hosted on G2.com.

KH

Keegan H.

Public Servant

Small-Business (50 or fewer emp.)

3/5/2026

"Easy Setup and Rich Features Enhance Engagement"

5/5

What do you like best about Turf?

I find Turf really easy to use and set up, and I love how customizable it is. It has some really great features, including forums and ways to come up with ideas. The ability to create gamification and badges, along with other features, makes the software wonderful. Review collected by and hosted on G2.com.

What do you dislike about Turf?

The only addition tha would be good would be more interaction between community members. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/5/2026

"Turf Exceeds Expectations with Responsive Support and Strong Customer Communication"

5/5

What do you like best about Turf?

Turf has been an excellent solution for managing our forum, knowledge base, and training courses, and it also handles customer communication well. The team at Turf has been incredibly responsive and helpful with any issues that have come up, resolving them quickly and consistently exceeding my expectations. Review collected by and hosted on G2.com.

What do you dislike about Turf?

There have been very few things I’ve disliked about Turf. Occasionally, an issue or functionality concern comes up, but the team at Turf always resolves it quickly and effectively, and they keep me updated throughout the process. Review collected by and hosted on G2.com.

MD

Mitul D.

Founder & Managing Director

Small-Business (50 or fewer emp.)

4/25/2024

"Next level customer engagement platform"

5/5

What do you like best about Turf?

Turf's comprehensive approach to enhancing customer engagement and satisfaction. Specifically, you might like how Turf provides a centralized platform for users to interact and support each other, fostering a sense of community.Turf's focus on education through its academy and knowledge base likely appeals to you, as it empowers users to solve problems independently. Review collected by and hosted on G2.com.

What do you dislike about Turf?

Improving the intuitiveness of the Academy feature in Turf could definitely enhance user experience. Review collected by and hosted on G2.com.

What problems is Turf solving and how is that benefiting you?

Turf streamlines customer engagement for SaaS companies and communities by centralizing communication, providing easy access to educational resources, managing feedback effectively, and facilitating community events. This comprehensive approach leads to enhanced customer satisfaction, reduced support costs, and a more engaged user community, ultimately driving the success and growth of the company. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

4/17/2024

"Very helpful analyzer and researcher"

4.5/5

What do you like best about Turf?

It is a very easy to use tool and has various features. It provides unique data for increased reach and we at our organization use it very frequently. Review collected by and hosted on G2.com.

What do you dislike about Turf?

They can be a little more help with the customer service else everything is satisfying. Review collected by and hosted on G2.com.