--- title: widening Reviews meta\_title: 'widening Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how widening works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # widening Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by widening but has limited features. Are you part of the widening team? [Upgrade your plan](https://my.g2.com/widening/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! rixor.io unifies AI-powered customer chats, calls, and campaigns across platforms, with seamless integration for ecommerce and marketing at scale. * * * Seller [NERDCOM AIIO](https://www.g2.com/sellers/nerdcom-aiio) Discussions [widening Community](https://www.g2.com/products/widening/discuss) Languages Supported English, Spanish Overview by Randy Javier Show More ## Pricing Pricing provided by widening. ### Start Free Trial Free Trial 5 Seats Per Month ### STARTUP $69.00 4 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/widening/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,888) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,059) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/widening/competitors/alternatives) ## widening Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. ![Jose Sebastian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose Sebastian S.") JS Jose Sebastian S. VP Operations Translation and Localization Small-Business (50 or fewer emp.) 11/2/2025 "Widening.io: Boosting Direct Marketing and ROI via WhatsApp" 5/5 What do you like best about widening? What I like the most about the expansion is how it streamlines mass marketing campaigns. It centralizes resources, improves audience segmentation, and makes sending communications faster and more efficient. Review collected by and hosted on G2.com. What do you dislike about widening? I’m quite satisfied with the expansion, though there’s still some room to improve speed and ease of use when managing large-scale campaigns. Review collected by and hosted on G2.com. What problems is widening solving and how is that benefiting you? Widening.io has transformed the way I manage mass marketing campaigns, especially through WhatsApp. It allows me to reach my audience directly on a platform they use daily, increasing engagement and making my marketing more personal and effective. I can segment audiences precisely, send messages faster, and reduce errors, which helps me sell more directly while lowering costs and improving overall ROI. Widening.io also solves challenges related to handling multiple campaigns and large datasets simultaneously. This makes running large-scale WhatsApp campaigns smoother and more efficient, enabling me to maintain a consistent communication flow without losing quality. Overall, Widening.io works very well. The only minor issue is that managing extremely large campaigns can sometimes be slightly slower, but the benefits of direct WhatsApp marketing, precise targeting, and cost efficiency far outweigh this small limitation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![James F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James F.") JF James F. CEO Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 10/29/2025 "Widening helps us make smarter, faster decisions" 5/5 What do you like best about widening? What I love most about Widening is the simplicity. The user interface is clean, the onboarding was smooth, and their support team is outstanding. It’s rare to find a tool that’s both powerful and easy to use — Widening nailed it. Review collected by and hosted on G2.com. What do you dislike about widening? Honestly, there’s not much to dislike about Widening. The platform keeps improving with every update. If I had to mention something, I’d say I’d love to see even more integrations with third-party tools — though their current roadmap already covers most of what we use. Review collected by and hosted on G2.com. What problems is widening solving and how is that benefiting you? Widening is solving the challenge of turning fragmented data into actionable insights. Before, we spent too much time collecting and aligning information from multiple sources. Now, everything is centralized, automated, and visualized in real time. This has saved our team hours every week and helped us make faster, data-driven decisions that directly impact growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ### There are not enough reviews of widening for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,888) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,907) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,769) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 6 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,921) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 7 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,596) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 8 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,509) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 9 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,962) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Pricing Options Pricing provided by widening. ### Start Free Trial Free Trial 5 Seats Per Month ### STARTUP $69.00 4 Seats Per Month ### GROWTH $129.00 8 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/widening/pricing) ##### Categories on G2 [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) ##### Explore More [Best budget-friendly audit management system](https://www.g2.com/discussions/what-s-the-best-budget-friendly-audit-management-system)[Best software for tracking assets across multiple sites](https://www.g2.com/discussions/best-software-for-tracking-assets-across-multiple-sites)[What are the highest rated presales management platforms for enterprise software sales?](https://www.g2.com/discussions/what-are-the-highest-rated-presales-management-platforms-for-enterprise-software-sales) [Which tip distribution platforms integrate best with payroll and accounting systems?](https://www.g2.com/discussions/which-tip-distribution-platforms-integrate-best-with-payroll-and-accounting-systems)[Is Vidyard worth it for sales teams doing personalized video outreach?](https://www.g2.com/discussions/is-vidyard-worth-it-for-sales-teams-doing-personalized-video-outreach)[Pros and Cons Details](https://www.g2.com/products/widening/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)