G2

Sarah B.

User Success Manager

Mid-Market (51-1000 emp.)

7/15/2026

"Easy to Use and Does Exactly What We Need"

5/5

What do you like best about Fullview?

It's easy to use, has everything you need and not too much frill that gets in the way. It does exactly what it sets out to do. It was incredibly easy to integrate. We had one hiccup in the beginning but Daniel was quick to help us troubleshoot (the problem was on our end.).

It saves us so much time. You would think it would be time consuming watching back people's session, but they have many tools to help with that. The new AI summary is gold. It saves us even more time since it summarizes the user's session, rather than having to watch or click through. The click summary is also really help to get to exactly what you are looking for. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

Haven't hit any downside - truly love it all. Review collected by and hosted on G2.com.

What problems is Fullview solving and how is that benefiting you?

We are a tech based business. People are learning how to use our platform everyday. Having fullview on the support team makes our jobs so much easier. We can see exactly what the user is doing so we can jump straight to offering solutions rather than wasting back and forths to figure out what issues they are having. Saves us time and our users frustration. Especially the technically challenged ones :)

In addition, it helps our development team when bugs come along so they can also see what the problem is, rather than a non-engineer trying to explain it. It benefits so many departments. We haven't implemented it in our marketing team yet but know this will be a powerful tool there as well. Review collected by and hosted on G2.com.