I really like Fullview's cobrowsing and session replays, recordings, all in the same spot. It's super helpful for teams to know that they just need one tool to go in and see customers' old sessions, details about any issues they may have experienced during those sessions, as well as offer live support all from the same place. We do over 3,000 cobrowsing sessions every single month, which is super helpful to resolve support issues and conduct trainings much more quickly without worrying about any screen sharing headaches. Session replays help us debug user bug reports, analyze user behavior, and evaluate the success of new flows. The installation is simple, and the Fullview team worked with us to support some minor features on their end so we could have a really neat integration with our internal systems. Review collected by and hosted on G2.com.

We'd love to have more analytics to get insights from our ~2million+ sessions a month, like rage clicks and heat maps, for big picture insights about user sessions. Native application support for iOS and Android apps as well. Also, some level of integration to tie Fullview sessions to our bug investigation agents and observability tools would be great, like an MCP we can wire into our agents, integrations with Segment and Mixpanel, etc. Review collected by and hosted on G2.com.