Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of the ticketing system, I find it easy to use since it integrates with outlook. The customer support is also great readily available via support email, and sometimes a call away if needed. easy tracking of the tickets helps me remain organized, with intuitive reporting on the tickets and issues raised. Review collected by and hosted on G2.com.

The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I am satisfied with the working of the product. Review collected by and hosted on G2.com.