VT

Viet T.

Founder And CEO

Small-Business (50 or fewer emp.)

9/10/2025

"Shared inbox by Canary for teams using shared inbox beyond Support"

5/5

What do you like best about Shared Inbox by Canary?

What I like most about Shared Inbox by Canary is its flexibility. Our Financial team uses a shared email inbox to distribute and allocate tasks, and it works like magic. It’s not only great for support teams but also highly useful for operations. Very easy to set up, just a few clicks. We use it every day in our operations team. Review collected by and hosted on G2.com.

What do you dislike about Shared Inbox by Canary?

We’re on the free plan so I guess there are some limitations, having at least 2 tags would be great. I get that these features come with paid plans. I haven’t tested the integrations yet to check how simple it is to connect with other systems. Review collected by and hosted on G2.com.

What problems is Shared Inbox by Canary solving and how is that benefiting you?

We shared an inbox to our payments team and that was a mess, since we had to keep questioning each other which email one is handling, the other is taking care of. Now it is all solved with Shared Inbox by Canary! Love it! Review collected by and hosted on G2.com.

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4.8 out of 5 · Verified reviews from real users

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