Prepare
ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters.
Average Rating: 4.7/5.0
Total Reviews: 36
How Do G2 Users Rate Prepare?
- Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
- Customer Scoring: 10.0/10 (Category avg: 8.5/10)
- AI Text Summarization: 10.0/10 (Category avg: 8.8/10)
Who Is the Company Behind Prepare?
- Seller: ReflexAI
- Company Website:
- Year Founded: 2022
- HQ Location: New York City, US
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LinkedIn® Page: www.linkedin.com
55 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Mental Health Care, Non-Profit Organization Management
- Company Size: 62% Medium, 38% Small
What Do G2 Reviewers Say About Prepare?
AI-generated summary from verified user reviews
Pros
- Users find ReflexAI extremely easy to use, appreciating the intuitive dashboard and seamless access to training progress.
- Users find the user-friendly interface of ReflexAI enhances their experience and supports effective progress tracking.
- Users commend the easy access to progress tracking via the dashboard, enhancing their training experience with ReflexAI.
- Users commend the accuracy of simulations in ReflexAI, enhancing training by replicating real-life crisis scenarios.
- Users value the customizable simulations in ReflexAI, enhancing training by replicating real-life scenarios effectively.
Cons
- Users experience slow loading times when switching scenarios, which can hinder their overall experience with ReflexAI.
What Are Recent G2 Reviews of Prepare?
Rating: 5.0/5.0 stars
— Cheneen F.
"Agile and Versatile Sales Training, with Room for Improving Simulations"
Rating: 5.0/5.0 stars
— Randy G.
