G2

Олеся .

QA specialist

Mid-Market (51-1000 emp.)

10/30/2026

"Real-Time Analytics That Transforms Contact Centre QA and Performance"

5/5

What do you like best about Ender Turing?

One of the main advantages of EnderTuring is that it allows us to analyse almost all customer interactions in real time. The platform helps us quickly identify issues with contact centre agents’ performance, spot recurring mistakes, and detect cases where service standards aren’t being met. This makes the work of supervisors and quality assurance specialists much easier.

I absolutely love EnderGPT because it lets me quickly get answers to questions about customer conversations and analyse the performance of individual agents and entire teams without having to listen to large numbers of calls manually. When needed, it also provides practical recommendations for improving agent performance and can suggest an action plan for specific cases.

Overall, EnderTuring is a modern tool that helps us improve customer service, save time analysing conversations, and manage contact centre operations more effectively through analytics and AI. Review collected by and hosted on G2.com.

What do you dislike about Ender Turing?

We are happy with how EnderTuring supports our QA process. Review collected by and hosted on G2.com.

What problems is Ender Turing solving and how is that benefiting you?

EnderGPT lets me quickly get answers to questions about customer conversations and analyse the performance of individual agents and entire teams without having to listen to large numbers of calls manually. When needed, it also provides practical recommendations for improving agent performance and can suggest an action plan for specific cases. Review collected by and hosted on G2.com.