I really appreciate the ease of use and the ability of Verint CX Automation to crawl words, which has been a game changer for my staff's knowledge and in helping customers. Knowledge Management is the most popular change among all staff, and my team is still learning the full potential of what we can do with Quality Monitoring. The initial setup was good, and I'm very likely to recommend it. Review collected by and hosted on G2.com.
Training of management users after implementation could be improved. A check-in would be helpful because we don't know what we don't know. We had self-paced training before we had access to the system, which made it clunky for the managers. The IVA rollout has been difficult. Review collected by and hosted on G2.com.
Hi there โ thank you so much for your wonderful review of Verint CX Automation, and for the 5-star rating! We're thrilled to hear that Knowledge Management has been a game-changer for your staff and customers, and that the ability to crawl words has made such a difference. It's great to know your team is continuing to discover the full potential of Quality Monitoring, and that the platform is helping reduce AHT. We truly appreciate you sharing your feedback on post-implementation training for management users โ a check-in is a thoughtful suggestion. This kind of input helps us improve how we support customers after go-live. We're looking forward to continuing to support you in achieving business needs within your line of work. Keep up the great work!