I like that Sidd gives agents the answer right when they need it, especially on new accounts where they can’t memorize everything. You can tell Laivly is built by people who’ve seen how messy a contact center actually is, not just what looks good in a demo, and they listen to suggestions, which I appreciate. The reporting in GoodData is solid when I need to show clients proof, and it makes the value conversation way easier. Setup is pretty straightforward when the environment is clean. I have high conviction in the product. Review collected by and hosted on G2.com.

New versions come in before they’re stable, and I take it upon myself to explain them to Ops. I’ve had this issue with Compose and Ops Insight. The next challenge is proving the value, especially of Duo (Pro) features. Review collected by and hosted on G2.com.